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McDonald's

www.mcdonalds.com

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1.6 45 Reviews 2902 Complaints
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McDonald's Reviews Page 3 of 146

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McDonald's Cant Order Breakfast

So this morning i started an order from the app , asked each one of my family members what they wanted and placed an order. I left the house 5 mins later (already paid and the app was trying to give directions). As soon as i am about to turn into the restaurant, the app tells me my order was cancelled. Ive never had this happen to me. I know they have time to start the order what happened to the food ? The manager of the store had to be the one to do this. Never going to this location again, Thanks for nothing. (Still waiting for refund)

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McDonald's Péssimo app

O que deveria ser o diferencial do aplicativo acaba sendo a maior dor de cabeça. Quando eu faço a pesquisa dos cupons, pede para verificar quais cidades estados participando e ao clicar, ele redireciona pro site, que redireciona pro app, ficando nesse passa e repassa. No site, pelo navegador em computadores, você nem pode ver a lista de restaurantes participantes...
desistindo do Mac e indo pro Burguer King. Ao menos as promoções e app são reais...
E o Mac do uber eats sempre tem promoção e sempre tá bugada, não deixa escolher os acompanhamentos, então não deixa completar o pedido por que não pode escolher mais de uma vez o mesmo item (no caso, batatas.)

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McDonald's TERRIBLE ATENCIÓN

en el Mc Donald de la 51B de Barranquilla a las 4:51 pm por el automac a solicitar mi orden de dos conos de vainilla que no hay servicio de heladería y nos ofrecen el combo del día el que aceptamos pero pedimos información sobre otra hamburguesa y ya nos piden q avanzara porque se acabo el tiempo de la orden y dirigirme a la ventanilla a cancelar no permitiendo elegir la otra hamburguesa y en caja nuevamente nos dan in trato muy descortés cuando se pide explicación sobre la hamburguesa. Pedimos hablar con la Manager la que no solucionó nada sino q el tiempo se había terminado. Cabe aclara que éramos el único vehículo todo este tiempo. Ni disculpas nos dieron

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McDonald's Funny, I JUST LOST MY POINTS TOO

How can a corporation this big have the worst app on the internet? If it’s not telling me I can’t order something at 4:30 pm because it’s breakfast it’s telling me I can’t order at all because it’s not open as people pick up their orders at the drive-thru.

NOW I GET A MESSAGE SAYING MY POINTS (a lot of points) ARE ABOUT TI EXPIRE and when I stop the next day, NOTHING. Can’t order, can’t check my points can’t even log in again, NOTHING! It’s like the app doesn’t even know who I am?

WAIT, why don’t I just reinstall the app and return to McDonald Land? Well, because I can’t get past the “Country” part of set up BECAUSE THE UNITED STATES of AMERICA ISN'T AN OPTION! Are you freaking kidding me McDonald’s?

You know what else is funny? This never happens at Wendy’s….

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McDonald's Complaint 2902

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10:43 pm EDT
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My husband went through drive thru on 4/1/24. He paid with a 100 dollar bill which one of the old bills from before. As soon as lady took it she said it was fake and she could not accept. She ran through no machine nor used any type of marker to check if it really was fake or not. My husband handed her another 100 bill but it was a new one and she took it...

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5:02 pm EDT
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March 27, 2024 at 2:30 pm I was trying to order in the drive through lane and the order taker said something I could not understand. I ask him to repeat it and I still could not understand him. I repeated what I thought he said. I then heard him laughing and making fun of me to other workers. I was so shocked and angry that I told him that I was leaving...

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3:11 pm EDT

McDonald's Food wait and cold

I got it online a double Big Mac meal a 20 piece nugget and a order of medium order of no salt fries and a medium sweet tea

This is what I got two medium orders of salted fries that were cold and unsweetened tea after a 15 minute wait at the door because they couldn't give me my order at the drive-thru window I called and spoke to quotation marks the manager quotation marks who clearly wasn't and insisted that we got unsalted fries

Then offered me a free order of fries when I come back now do you really think I'm going to come back for an order of fries it wasn't even busy so there was no need for me to wait for my food cuz the food was cold

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10:13 pm EDT
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A sign on the interior menu board offered a Quater Pound meal for $7.99 (I have a picture) - our meals rang up $9.09. When I questioned this and asked for a manager – she stated that her manager was not in the building and she was the MOD. So, the MOD (who took our order) stated that she would have to take it up with her manager. The MOD also stated that...

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5:01 pm EST
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Friday 3:49 03/08 I stayed over there until 4:30 with a bad attitude manager all she was doing argument with me , all I was asking why the 20% code is not working, while we are eating everyday morning and night and I used it for the same order and it worked but she don’t want to listen or solve my problem she keep interrupting me and say I been working 11...

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1:28 am EST
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McDonald's 3 orders of fries employee would only give us to ketchup packets

2/29/2024 visited the Stillwater Oklahoma McDonald's on McElroy at about 1145 p.m! We ordered 2 quarter pound meals 2 mcdoubles and a small fry which makes a total of 3 orders of fries spend $28.00! We asked for ketchup and he gave us 2 packets! We asked for some more and told us we would have to pay for it! So with 3 orders of fries we are suppose to share 2 packets? Pretty bad when only get one packet for a order but want us to share a packet cause would only give 2 packets! McDonald's so broke that the customers can't get ketchup for there old cold fries! Think your prices r over rated for sure when u can't even get the condiment that goes with the Fry's! My ? is there a shortage of ketchup cause Everytime ingo to McDonald's have to fight for some ketchup to go with my fries!

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12:06 pm EST
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Good day! Hope this email finds you well. I’m filing a complaint regarding the service I’ve experienced at Mcdonalds Mabiga/San Franciso Mabalacat Branch in Pampanga. This incident happened between 12:20 AM -12:40AM in the morning today 17th of February 2024. I ordered a food for a dine-in however your crew processed it for take-out. I also asked for my...

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12:03 pm EST

McDonald's Racist manager and refund money needed

Mcdonalds at 11230 old st. Augustine rd. In jjacksonville, florida. The manager/cashier was horribly rude I handed him the cash then I put 2 coins on the counter because he wasnt ready to be handed the coins and he screamed at me “ oh u couldn’t walit until I was done and hand them to me”. He treated me like he thought I was a white man oppressing a black man to pick up 2 coins.. I honestly meant no disrespect at all and was shocked by his rude attitude. He refused to pick the coins up and was so rude to me and wouldnt complete my order. I asked for my money back he refused to give it back. I asked for mgr. He said he was it. I left without my kids food because I did mot want to deal with him it was so toxic. I am owed $16.30 for my order and I want that money back. It was a terrible experience. Ill mever take my kids there ever again. I want a call [protected] marcos

Claimed loss: $16.30 I want my money owed. [protected] marcos. Please call

Desired outcome: I want my $16.30 back. I have my receipt. Thank you.

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1:11 pm EST
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I went to the McDonalds at Orange Beach, AL on 2/5/24 at 11:28am. I waited for 7 min. and no one took my order, so I placed it on the kiosk. The kiosk was out of paper, so I rec’d no receipt, but did note my number. I waited another 10 min. to receive my food. I live in Iowa and go to a McDonalds approximately once a week. I travel frequently and usually go...

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10:57 am EST
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Sat Jan 17th when trying to use the kiosk there was smeared snot all over it. My spouse said it had been there several days. Everyone had something nasty on it. We asked one of the girls to clean it. which she did but just that one. when asked how often she cleaned them she said never. Shouldn't they be just as important if not more than the tables? More people touch them than the tables.

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3:15 am EST
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Me and my husband are dashers we picked up a customer order for door dash. McDonald's being one of my fav fast food places I decided to grab something as well I ordered a buy one get one free quarter pounder, one w/ mayo & cheese only the other ketchup and cheese only and I used my rewards for a free LG frappe arriving at the window we were told it's 10$...

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10:42 pm EST
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Service is beyond horrible! Workers talk about customers as they were shuffling creations, that don't remember what they had ordered for themselves. I live near by the restaurant,if you can call it that. It rarely can produce the majority of what's listed on their menu. I suspect due to broken machinery from a lazy work crew and their lack of cleanline...

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1:16 pm EST

McDonald's Slow service and restaurant was very untidy

Called to Northwood santry with my niece and nephew used kiosk for ordering tables were full of empty food and tray had to clean our table and dispose of food also found a cloth and washed down table we had number 404 for our food no receipt in kiosk service was maybe 15 mins for food. In that time no one cleaned tables plenty of orderly’s had to be asked for again in my opinion it was not that busy but the staff could move a little better

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11:02 am EST
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Sunday January 21, 2024 approximately 6:15 p.m. McDonald's Store #10337 2605 W Pike Zanesville Ohio [protected] I placed an order through the drive thru - big mac, chocolate shake and a number 1 medium with large sweet tea. The order was through the automated service. I pull around to pay and the girl at the window was, and always has been, kind to...

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5:01 am EST
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McDonald's Mcdonald’s breakfast

I order mac Donald’s this morning for me and my daughter at exactly 8:23 and it Took more then a [censored]ing hour to come it arrived at 9:31 , and it Was STONE COLD when it arrived I am absolutely appalled by this , the food wasn’t even edible I nearly threw up! I will NEVER order mac Donald’s again from just eat and i DEMAND to be compensated for this!

Claimed loss: 22.46

Desired outcome: Id appreciate A full refund and an Apologie

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6:31 am EST

McDonald's Breakfast meal

Hi I recently visited McDonald’s on the strand road in Derry/ Londonderry.. I ordered a mighty McMuffin meal with a large cappuccino to which I paid over 6 pound for … to begin, I revived a muffin with one egg in it; no meat, clearly not a McMuffin and my coffee was the most disappointing thing of all.. I felt it was a bit light so I opened it and it was less than half full; the foam did not look right so I closed the lid and lightly swayed it in circles to mix it a tad, when I opened it it was pure white, as though there was no coffee in it to begin with! Very very disappointed, for these rising prices, the quality would either need to improve or stay the same, waste of money, I feel I’ll never return, I have photo evidence of the coffee and I’ll be sharing this info with my peers!

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4:50 pm EST

McDonald's My food and customer service

Hi I’m hoping I’ve come to the right place for help I spent over £33 on food via the app and had it delivered to my home address it arrived cold I phoned the restaurant who gave me a number for Uber I then phoned Uber and they said they could help me in getting a refund as their driver delivered on time so the passed the blame back to McDonald’s so I phoned McDonald’s ( Hucknall) back who then said if I go on the app I’d be able to request a refund as the only option they can offer is my my hole order to be re done but I’d have to find transport to collect from hucknall McDonald’s I’m unable to do this as I have 4 young Children and don’t drive so I phoned again for a contact number and they just gave me the same one is already spoken to this is very upsetting my food wasn’t edible it was that cold even my hot drink was cold and McDonald’s have offered me no support in this matter I have could you please help me kind regards miss k bramley

Desired outcome: Refund

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9:14 am EST

McDonald's Sweet chilli wrap

Today at approximately 1330 I ordered a Crispy Sweet Chilli Wrap from MCDONALDS MIDDLEBROOK RETAIL PARK. I then drove to my desired destination to eat the wrap only for it to be Grilled. Disgusting. I was unable to eat it.

I would have gone back to the restaurant had I not had an appointment and am sure they would have sorted but not possible today and now I’m out of pocket.

Claimed loss: £1.99

Desired outcome: I would appreciate a free meal to compensate as I do use McDonald’s alot

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9:01 am EST
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Good morning I currently work at the Mc Donalds at 3279 Third Ave in the Bronx. There are times that I am not allowed to take my brake at work, my supervisor will not allow me to take my brakes. I was also informed that I am not entitled to get an employee meal, I work an 8-hour shift at this location. I was at work throwing up with a fever and when I...

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11:17 pm EST
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McDonald's Customer service

On the evening of January 2nd 2024 at around 9:30pm i entered the McDonald at 8901 Frankford Ave, Philadelphia, PA 19136. I ordered on the kiosk but had to pay at the register because I had half cash and half on my apple pay. When going to the register the employee, Tiffany, cashed out the transaction by hitting the 50 cash button on the register. Annoyed by that, she then told us that the money comes out of her paycheck. She then tells us we need to go back to redo the order. I asked her if she could just reorder the items at the register and she said no. So we order the food again and go back to the register to pay. The pos machines were shut down so we had to wait for them to restart. This took over 5 min and Tiffany was very rude tapping her fingernails the whole time. Finally the pos machine starts and we paid the cash but had issues with the cash app payment. Tiffany being very unpatient told us she was canceling the order and we had to go to the drive through being after 10. We told her we walked and she told us it wasn’t her problem. We asked to speak to hee manger and she told us she was the manager but wouldn’t give us her full name. Frustrated we took the bags of food we paid for in the cash but Tiffany would up taking the ice creams and ran us out of the store. She then came at me in a threatening mannner and threw the the ice cream at me. Just to note Tiffany was about 5’9 and around 200 lbs complaredee to my 5 ft 110 lbs stature. They were very unprofessional and in the we did pay for the transaction but we never got the some of the food or the ice creams.

Desired outcome: Tiffany being fired for threatening to hurt me

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user2990223
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Jan 09, 2024 1:56 pm EST

Damn, Tiffany is a big body girl . We are definetely appointing her as security. Thank you for the complaint we expect you to come back soon.

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