McDonald's’s earns a 1.6-star rating from 42 reviews and 2886 complaints, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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TERRIBLE ATENCIÓN
en el Mc Donald de la 51B de Barranquilla a las 4:51 pm por el automac a solicitar mi orden de dos conos de vainilla que no hay servicio de heladería y nos ofrecen el combo del día el que aceptamos pero pedimos información sobre otra hamburguesa y ya nos piden q avanzara porque se acabo el tiempo de la orden y dirigirme a la ventanilla a cancelar no permitiendo elegir la otra hamburguesa y en caja nuevamente nos dan in trato muy descortés cuando se pide explicación sobre la hamburguesa. Pedimos hablar con la Manager la que no solucionó nada sino q el tiempo se había terminado. Cabe aclara que éramos el único vehículo todo este tiempo. Ni disculpas nos dieron
Funny, I JUST LOST MY POINTS TOO
How can a corporation this big have the worst app on the internet? If it’s not telling me I can’t order something at 4:30 pm because it’s breakfast it’s telling me I can’t order at all because it’s not open as people pick up their orders at the drive-thru.
NOW I GET A MESSAGE SAYING MY POINTS (a lot of points) ARE ABOUT TI EXPIRE and when I stop the next day, NOTHING. Can’t order, can’t check my points can’t even log in again, NOTHING! It’s like the app doesn’t even know who I am?
WAIT, why don’t I just reinstall the app and return to McDonald Land? Well, because I can’t get past the “Country” part of set up BECAUSE THE UNITED STATES of AMERICA ISN'T AN OPTION! Are you freaking kidding me McDonald’s?
You know what else is funny? This never happens at Wendy’s….
McDonald's Complaints 2886
Breakfast meal
Hi I recently visited McDonald’s on the strand road in Derry/ Londonderry.. I ordered a mighty McMuffin meal with a large cappuccino to which I paid over 6 pound for … to begin, I revived a muffin with one egg in it; no meat, clearly not a McMuffin and my coffee was the most disappointing thing of all.. I felt it was a bit light so I opened it and it was less than half full; the foam did not look right so I closed the lid and lightly swayed it in circles to mix it a tad, when I opened it it was pure white, as though there was no coffee in it to begin with! Very very disappointed, for these rising prices, the quality would either need to improve or stay the same, waste of money, I feel I’ll never return, I have photo evidence of the coffee and I’ll be sharing this info with my peers!
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My food and customer service
Hi I’m hoping I’ve come to the right place for help I spent over £33 on food via the app and had it delivered to my home address it arrived cold I phoned the restaurant who gave me a number for Uber I then phoned Uber and they said they could help me in getting a refund as their driver delivered on time so the passed the blame back to McDonald’s so I phoned McDonald’s ( Hucknall) back who then said if I go on the app I’d be able to request a refund as the only option they can offer is my my hole order to be re done but I’d have to find transport to collect from hucknall McDonald’s I’m unable to do this as I have 4 young Children and don’t drive so I phoned again for a contact number and they just gave me the same one is already spoken to this is very upsetting my food wasn’t edible it was that cold even my hot drink was cold and McDonald’s have offered me no support in this matter I have could you please help me kind regards miss k bramley
Desired outcome: Refund
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Sweet chilli wrap
Today at approximately 1330 I ordered a Crispy Sweet Chilli Wrap from MCDONALDS MIDDLEBROOK RETAIL PARK. I then drove to my desired destination to eat the wrap only for it to be Grilled. Disgusting. I was unable to eat it.
I would have gone back to the restaurant had I not had an appointment and am sure they would have sorted but not possible today and now I’m out of pocket.
Claimed loss: £1.99
Desired outcome: I would appreciate a free meal to compensate as I do use McDonald’s alot
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Supervisor
Good morning I currently work at the Mc Donalds at 3279 Third Ave in the Bronx. There are times that I am not allowed to take my brake at work, my supervisor will not allow me to take my brakes. I was also informed that I am not entitled to get an employee meal, I work an 8-hour shift at this location. I was at work throwing up with a fever and when I...
Read full review of McDonald'sCustomer service
On the evening of January 2nd 2024 at around 9:30pm i entered the McDonald at 8901 Frankford Ave, Philadelphia, PA 19136. I ordered on the kiosk but had to pay at the register because I had half cash and half on my apple pay. When going to the register the employee, Tiffany, cashed out the transaction by hitting the 50 cash button on the register. Annoyed...
Read full review of McDonald's and 1 commentCajun burger from McDonald's in Beaufort West
Bought a burger at Beaufort West McDonald's on the 27th December 2023. My family was travelling from Cape Town had lunch in Beaufort West. The product received was not good. The lettuce was brown and smelly, the chicken patty was burned not as crispy like usual. It also happened when we were travelling to Cape Town on the 24th December 2023 and continued to...
Read full review of McDonald'sComplaining about the product
I passed through the drive thru at 11:01pm for a doble cheese and the girl at the window send me to park and 15 minutes past and I decided to go again thru the drive thru at 11:16pm and they gave me the hamburger all cold and in the receive it said that it was ready by 11:02pm. It is a bad service to give the food all cold and make people to wait for it and give it all cold.
Read full review of McDonald'sEmployee attitudes
I visited Mc Donald’s for lunch on 12/19/23. I was waiting on takeout when my number (218) was called as I approached the counter another customer stepped up and asked the girl a question and she walked off with my order her and another employee came back to counter and the the young girl told the older employee (female) about people not picking up their order the older employee told her to serve cold food. I told them I was here waiting and the older employee slammed by food and drink on the counter. I will not patronize that establishment again.
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Product advertised on McDonald’s app
On Dec 19, 2023 I ordered a box of coffee on the McDonald’s App at approximately 6:15am from the 306 S Main Street Farmville, VA location. I arrived and gave my App order code and they said ok drive to window. Arrive and the employee said I don’t have this and had me pull over to drive thru parking space. So eventually another employee comes out and say...
Read full review of McDonald'sSupposed to give refund but charge you for the refund
Went to mc Donald at 31707 Hwy 16 in Denham Springs I had ordered a Frozen Coke And Diet Coke and when got my Receipt it said a medium frozen coke and a medium fries and I had ordered a medium diet coke so they said they would give me a refund for my diet coke but instead charged me for the whole order and never took off the fries I am furious and will never go back to that McDonalds ever again Thank you the Rachel and Tracey Swan
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I am complaining about an employee
Hello my name is lasandra hightower I come to this McDonald's almost every single day for the past year or so and I have never had any problems with anyone who works here other than this one girl she's black she has curly blonde and brown hair dark skin and you would not give me her name because she know I was going to file a complete on her and she doe...
Read full review of McDonald's and 1 commentIce cream
Horn Lake, Mississippi on Goodman Road stated at 3:03 am on 12/16/2023 that there was something wrong with the ice cream machine. The ice cream machine I had not worked at night for several months. I would like to have the ice cream machine working when I go, as it is currently an item on your menu and should be available to customers when they patron the...
Read full review of McDonald'sProduct/Service
I went through Drive thru. used Mobile app YM77 order # 1382. store #4255. Did not receive my 10 piece nugget. Asked for xtra ketchup-xtra mustard and xtra dehydrated onions on my Double Cheeseburger received none of the above. 2nd complaint, the girl at the drive thru gave me my drinks when I turned back she had my two happy meals hanging on her finger...
Read full review of McDonald'sThe service was horrible
Ordered our food and then got to window after waiting in line 10 min. Then arriving at window to get order set there for 20 min before employee came to window said sorry the machine is not working to make your order ok then refund me she says I can't and walks away. Finally get a manager to come to window that has no clue why she came to window but then...
Read full review of McDonald'sEmployees and supervisors - how they interact with coworkers with disabilities.
To Whom It May Concern, My name is Tara Beaney, and I am an Employment Specialist with Career Visions Employment Services under Citizen Advocates. My role is to assist and support individuals with disabilities of all sorts with obtaining and maintaining competitive employment. Part of that responsibility is to ensure they are qualified candidates that...
Read full review of McDonald'sWrong order
Sunday 10 th December After driving through the drive through the order of 5 chicken selects meal the item that I was given wasn’t chicken selects some sort of round things in a select box I phoned the restaurant to see if they could deliver the right order the staff member who refused to identify themselves or the duty manager was very rude saying bring it back I explained I couldn’t return it to the restaurant as my wife now has the car so now my daughter is now without her food because of a mistake of McDonald’s staff Please advise on how to proceed
Desired outcome: Proper order delivered
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Food/ place
My family and I went into this restaurant and it was disgusting, the food was terrible the service was horrible and the place its self was dirty and gross. The soda machine was dirty the floor was dirty. I get it is being and places are under staffed but this was the worst experience I have ever had. I am not sure how this place was not closed by the board of health. The bathroom was dirty as well.
Read full review of McDonald'sPoor service in shop. Incorrect order
Arrived at team valley McDonald’s and placed order at 7.13pm. 13 just eat delivery drivers waiting for orders and around 20 normal customers. Also a queue of about 20 cars in drive thru. Plenty of customer complaining about long waiting times, eventually got my order at 7.50 pm. Fast food I think not. Got into car. Looked at order to see it was incorrect. Went back in to see if it could be rectified. Waited another 10 mins to get correct orders. Got fed up and left with incorrect order to the disappointment of kids.
Looking at the young staff they looked absolutely overwhelmed by it all. I felt for the young lady on the desk as she was bombarded with complaint after complaint. No sign of a manager .
In my opinion I think you have ruined the experience of going to McDonald in store as it’s just carnage with just eat drivers. The store was totally overwhelmed. A good manager would have closed the doors until the back log had been caught up.
Claimed loss: Incorrect item and missing item £1873
Desired outcome: A refund for order due to inconvience £18.73
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Drive thru order
About 15 minutes ago on 12/7/23 I got 2 mc chickens and value fries. I was told you don’t have a value menu for the 2nd time this week. I understand they aren’t a dollar like they used to be but they’re still on the value menu so I’m not sure why the gentleman at the window isn’t understanding. (I never asked for them to be a dollar, I just always order...
Read full review of McDonald'sService for in the lobby
The door entering the lobby states this is a safe place. At 8:15 am school kids are walking to school and need to know they can be safe. I stopped here to get my breakfast sandwhich and wanted to go inside to eat in a warm area. Nope not here, the lobby was locked. This was the third morning it was locked How can you advertise this is a safe place for kids when the lobby is always locked. Not to mention no restroom conviences
Read full review of McDonald'sMost discussed complaints
Workers couldn't understand englishRecent comments about McDonald's company
Curbside orders




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