McDonald's – Page 3

so i downloaded this "for iphone only" app on my Mac silicon thiniing Rosetta2 would kick in and i would be able to enjoy ordering food on my Mac. So I was able to download but for some reason the app only is for latin american countries the USA is not an option. I truly regret being an early adopter of Apple Silicon - nothing and I mean NOTHING seems to work as advertised.

La app no cuenta con un sistema de reclamos o quejas ante un envío extraviado o que llegó en mal estado. Tienes que contactarte con la franquicia via email y el proceso es muy lento y a veces hasta sin solución. Yo llevo 3 semanas esperando que me efectúen un reembolso por un pedido que hice y llegó con la bebida derramada en la bolsa arruinando el resto de la comida que quedó empapada e incomible.

As a college student I take pride in my late night McDonalds. Nothing is more disappointing then a night out with the boys and the McD app won’t work. Hate it. Ruins my night. Don’t even want to chase female tail anymore more. I need my McD. Please fix.

Also what’s up with these horrible deals. Why can’t I stack point rewards also. Please rework this system. (as if you’re actually going to see this review)

Al principio de bajarla, siempre me salia el numero 1 como si tuviera algo pendiente. Entraba a todas las areas y se quedaba el numero 1 en el icono. Apague las notificaciones del app y se fue. Ahora hoy fui a usarla para ordenar y simplemente se quedaba en blanco la pantalla. Le di a un cupon de oferta de nuggets para ver si desde el cupon podia poner la orden y el app me dio un mensaje de error de que la oferta no estaba disponible en ese restaurant. Termine usando el servi-carro. ‍♂️

Recibí una oferta de cupón de un McFlurry de Twix gratis con la compra de un McCombo, primero busco el McDonalds mas cercano en la aplicación, llego después de 25minutos de viaje, me dicen que no trabajan las ofertas de la aplicación y mucho menos los cupones, que no son corporativos. Mirren los anuncios de los cupones, ni la oferta del McCombo tenían un asterisco, ósea que no hay ninguna clausura sobre quien participa o no, me hicieron perder mi tiempo y por ende mi emoción de visitar y comprar a mi franquicia de comida favorita.

So this morning i started an order from the app , asked each one of my family members what they wanted and placed an order. I left the house 5 mins later (already paid and the app was trying to give directions). As soon as i am about to turn into the restaurant, the app tells me my order was cancelled. Ive never had this happen to me. I know they have time to start the order what happened to the food ? The manager of the store had to be the one to do this. Never going to this location again, Thanks for nothing. (Still waiting for refund)

O que deveria ser o diferencial do aplicativo acaba sendo a maior dor de cabeça. Quando eu faço a pesquisa dos cupons, pede para verificar quais cidades estados participando e ao clicar, ele redireciona pro site, que redireciona pro app, ficando nesse passa e repassa. No site, pelo navegador em computadores, você nem pode ver a lista de restaurantes participantes...
desistindo do Mac e indo pro Burguer King. Ao menos as promoções e app são reais...
E o Mac do uber eats sempre tem promoção e sempre tá bugada, não deixa escolher os acompanhamentos, então não deixa completar o pedido por que não pode escolher mais de uma vez o mesmo item (no caso, batatas.)

en el Mc Donald de la 51B de Barranquilla a las 4:51 pm por el automac a solicitar mi orden de dos conos de vainilla que no hay servicio de heladería y nos ofrecen el combo del día el que aceptamos pero pedimos información sobre otra hamburguesa y ya nos piden q avanzara porque se acabo el tiempo de la orden y dirigirme a la ventanilla a cancelar no permitiendo elegir la otra hamburguesa y en caja nuevamente nos dan in trato muy descortés cuando se pide explicación sobre la hamburguesa. Pedimos hablar con la Manager la que no solucionó nada sino q el tiempo se había terminado. Cabe aclara que éramos el único vehículo todo este tiempo. Ni disculpas nos dieron

How can a corporation this big have the worst app on the internet? If it’s not telling me I can’t order something at 4:30 pm because it’s breakfast it’s telling me I can’t order at all because it’s not open as people pick up their orders at the drive-thru.

NOW I GET A MESSAGE SAYING MY POINTS (a lot of points) ARE ABOUT TI EXPIRE and when I stop the next day, NOTHING. Can’t order, can’t check my points can’t even log in again, NOTHING! It’s like the app doesn’t even know who I am?

WAIT, why don’t I just reinstall the app and return to McDonald Land? Well, because I can’t get past the “Country” part of set up BECAUSE THE UNITED STATES of AMERICA ISN'T AN OPTION! Are you freaking kidding me McDonald’s?

You know what else is funny? This never happens at Wendy’s….

The order taker at the drive-through was very slow and answering after I had said hello about 10 times over a period of three minutes. I gave her my order which included one sausage, egg, and cheese burrito, one Canadian bacon, egg, and cheese Mc griddle one small chocolate milkshake and one small Diet Coke.

I got to the window after paying, and received my bag of food with a nice friendly, hello and thank you, and I drove off.

I lifted the bag of McDonald’s breakfast food for my wife and I and thought that it felt awfully light for having paid almost $10 for my order

So I drove around the building and got back in line again behind numerous cars and trucks, and got to the window and said y’all forgot to give me my Canadian bacon egg and cheese Mc griddle. The Spanish-speaking lady said where is your receipt? I gave her the bag with the receipt in it and she said you did not order a Canadian bacon egg and cheese. I told her that is incorrect! I in fact did order it and the lady who took the order repeated back what I had ordered, but she did not put it on my receipt, apparently. That is not my fault. That wasn’t a McDonald’s employees fault.

A lady said you’re gonna have to pay $5.36 more for that Mc griddle. I shaped my head and said that ain’t right to make me go around this building and wait behind all these numerous cars and trucks because you the McDonald employee failed to take my order and process it properly. That is not my fault. That is the fault of McDonald’s employees.

Reluctantly, I gave her five dollars and she closed the window, apparently not wanting to talk to me any longer. So, I drove off, thinking that everything was hunky-dory and I had my Canadian bacon egg, and cheese Mc griddle. When I got home, I learned that they had kept my bag containing the sausage, egg and cheese burrito for my wife’s breakfast, and I was the one who paid for both and the drinks. So all I got was my Mc griddle, my small Diet Coke, and my wife’s chocolate shake.

This is a pitiful display of how untrained people can mess up so badly with customers, it cannot help in making future money from the sale of your product. Having been a McDonald’s proponent for the last 50+ years, I must say that I will refrain from going back to that particular McDonald’s restaurant any further!

My question is… What is the customer complaint department prepared to do to earn my business back?

Disappointingly,

TD Jorgensen
2002 North Woods Dr.
Marietta, GA 30066–2947
Cell#[protected]
[protected]@aol.com

I spent $50.00 on food. The food was extremely cold my chicken sandwiches wasn't cooked all the way. I had hair on sandwich. I am not very happy I went and told the cashier and she said no refunds.

I went in this store for job interview at least 4 times nedding too work and everytime was denied full interview by ur gm Amy dethrage yes I did work there before more than five yrs ago my hrs are down at my other job and everytime was treated real bad by this lady I feel this is discrimination I'm thinking of talking too a attorney I only ask for chance too work I don't even know amy dethrage and still denied a job.

i went threw the drive threw last night to start off the man who took my order was so rude and had an attitude i asked him what the special where going on and a he counld not answer me he kepted mixing up what sandwhiches that were on specials and while i was ordering three of the $5.00 dollar meals the spciy sandwhich the mcchicken and the mcdouble i had to repeat myself over 5 times n how i on how i wanted my sandwhickes and the man asked if that was it for my order i told him no i wanted to add another mcchicken $5.00 meal and the 40 nugget family deal the mad got and attitude because i was odering i end up waiting parked in the paring lot for 45 mins waiting to get my foodan while im going threw my food to make sure i had everything and of course i dint they forgot 2 of my fries and one of my sodas one of my sandwhiches they for got my dippjng sause for the nuggets. my fries i did get in my bags they where dumped completely out at the botton my buns on my buger where so hard and dried out the nuggets were so old and dried out i have never spent so much money to get such crappy service in my life

We went to Mcdonalds Eastwood Branch, as of today. nagbayad ako thru gcash nagsuccessful payment naman then hindi nila na-received. not until we saw na yung ibang transaction is cancelled then sana man lang inalis nalang yung cc thermal or inadvice na huwag muna gamitin. hassle sa part namin na gusto naming kumain today pero hindi nangyari then maghihintay pa kami ng within 7days daw para mabalik ang payment.

I’m complaining about the McDonald’s Donald’s located in Christiansted st croix virgin island they never have anything lettuce soda today they didn’t have no orange juice for breakfast when I mean no apple pie no ice cream Sunday nothing in top of that they leave people waiting for 45 min or more these people r running the place to the ground today I ask them to sell m a happy meal toy and the supper visor sed to me this is not the states they r very rude it doesn’t matter which team or what time a day I only went there because subway was closed I don’t appreciate the service and treatment each time In top that they luck the lobby door all the time to don’t deal with people is sad I never seen so much lazy workers

Went through drive thru McDonald’s in warsaw North Carolina for breakfast on 10/7/24. Asked for 2 coffees and 2 breakfast burritos, response was “we don’t have burritos “, asked for some other sandwich “we don’t have that”, asked for something else, “we don’t have that”. Never once did the employee on the speaker offer to tell us what they DID have. Cancelled our coffee and went across the street to Wendy’s, who had a full menu. NO STARS for this McDonald’s. We never did find out what they had available and the server was RUDE.

I already put in a previous query about this but your customer service was so incompetent that after several nonsense emails going back and forth i got an auto email saying case closed [protected]) because i hadnt responded in 72 hours even though the last email was a few hours before and i had responded in less than 2 hrs !

The original complaint was because i was unable to login to the mcdonalds app due to faceID not working on my phone and being unable to bypass faceID to enter my password. Even changing the iphone settings to disabled faceid didnt work because the mcdonalds app kept defaulting to faceid to signin and when it didnt work just got stuck (ie never gave option of password). when i tried to email login it said email already registered to appleid and then defaulted to trying to login with appleid and getting stuck on face id again. This has been going on for 2 months now. I have lost out on points and offers. I put in the query and your team said it had to be sent to the digital team to look into. then they came back with ridiculous responses (that quite frankly a 16 year old software developer would have been more competent with!) and then when i replied within 2 hours they closed the case saying i didnt repspond.

I have copies of all correspondence to prove how incompetent the team has been in trying to resolve this situation.

Now i want it escalated as a formal complaint to

a) investigate and correct and compensate for the original login failure issue

b) investigation and compensate for your incompetent customer service team incorrectly closing a case and wasting more of my time.

To reiterate NO OTHER APP does nto allow you to bypass faceid and login with password . mcdonalds is the only app i have this problem with. and it is clear your developers are not very competent judging by the comments received so far.

The manager and employees were saying rude comments regarding my large order while they were preparing my order I sat and could hear every word they were commenting on. The comments were," Big back".

If you hire managers and employees that have no respect for the customers. McDonald's will not be the restaurant I go to any longer. I will make sure I tell everyone about this location.

Today June 24,2024. Pumunta ako dito sa McDonald's moa branch beside of Sm Hypermarket. The crew told me after Ko mag order at for payment na ako. I'm using my debit card to pay my order, Kaso sabi ng cashier cash lng daw po sabi ko hala Wla akong cash. So lumabas ako para mag hanap ng atm machine kung anong bank ko kaso puro under maintenance kahit other bank ganun din puro maintenance. So nakarating ako ng North Wing kakahanap ng ATM machine subra akong naiinis bat nman ganun moa branch kyo tas cash only.

Ngayon nakahanap ako ng atm which is other bank sya so okay lng kht ma charges ako makapag withdraw lng ng cash at not available dw ang card payment nyo sa mcdo.

So yun sa layo ng nalakad ko na charges pa ako ng other bank kc.

After ko bumalik sa McDo hinanap ko yung Manager. I ask her name she said Jessa.

So sabi ko bakit not available sa card payment nyo or wallet my problem dw this morning daw e mag 4pm na hindi padin okay subrang adjust nman ng customer nyo sa inyo. Kasi 3rd time kuna ito na experience dito same branch na lagi hnd available ang card payment. Puro cash only ano po bang action nyo dito mcdo. Kasi kung iisipin subrang abala nito Lalot kung Wla kang cash at isa pa ang moa kulang sa ATM machine magkakalayo pa agwat puro pa maintenance. Grabi yung pagud ko Dhil lng sa need nyo ng cash. Kakainis at Lalot 1hr break ka lng ubos oras. Nakaka disappoint lng kc lagi my problem sila sa card payment 3rd time na ito kya hnd ako naniniwala sa kanila na morning lng my problem sa card payment nyo.

Subrang hustle nyo?