McDonald's
reviews and complaints

So this morning i started an order from the app , asked each one of my family members what they wanted and placed an order. I left the house 5 mins later (already paid and the app was trying to give directions). As soon as i am about to turn into the restaurant, the app tells me my order was cancelled. Ive never had this happen to me. I know they have time to start the order what happened to the food ? The manager of the store had to be the one to do this. Never going to this location again, Thanks for nothing. (Still waiting for refund)

O que deveria ser o diferencial do aplicativo acaba sendo a maior dor de cabeça. Quando eu faço a pesquisa dos cupons, pede para verificar quais cidades estados participando e ao clicar, ele redireciona pro site, que redireciona pro app, ficando nesse passa e repassa. No site, pelo navegador em computadores, você nem pode ver a lista de restaurantes participantes...
desistindo do Mac e indo pro Burguer King. Ao menos as promoções e app são reais...
E o Mac do uber eats sempre tem promoção e sempre tá bugada, não deixa escolher os acompanhamentos, então não deixa completar o pedido por que não pode escolher mais de uma vez o mesmo item (no caso, batatas.)

en el Mc Donald de la 51B de Barranquilla a las 4:51 pm por el automac a solicitar mi orden de dos conos de vainilla que no hay servicio de heladería y nos ofrecen el combo del día el que aceptamos pero pedimos información sobre otra hamburguesa y ya nos piden q avanzara porque se acabo el tiempo de la orden y dirigirme a la ventanilla a cancelar no permitiendo elegir la otra hamburguesa y en caja nuevamente nos dan in trato muy descortés cuando se pide explicación sobre la hamburguesa. Pedimos hablar con la Manager la que no solucionó nada sino q el tiempo se había terminado. Cabe aclara que éramos el único vehículo todo este tiempo. Ni disculpas nos dieron

How can a corporation this big have the worst app on the internet? If it’s not telling me I can’t order something at 4:30 pm because it’s breakfast it’s telling me I can’t order at all because it’s not open as people pick up their orders at the drive-thru.

NOW I GET A MESSAGE SAYING MY POINTS (a lot of points) ARE ABOUT TI EXPIRE and when I stop the next day, NOTHING. Can’t order, can’t check my points can’t even log in again, NOTHING! It’s like the app doesn’t even know who I am?

WAIT, why don’t I just reinstall the app and return to McDonald Land? Well, because I can’t get past the “Country” part of set up BECAUSE THE UNITED STATES of AMERICA ISN'T AN OPTION! Are you freaking kidding me McDonald’s?

You know what else is funny? This never happens at Wendy’s….

Maybe one out of ten times my order is correct. I specifically ask for no onions due to the fact that I am allergic to them. My order today was for the 2 cheeseburger combo large sized, NO ONIONS, with a sweet tea, and a mcdouble, NO ONIONS. When I got home, my food in the bag consisted of cold fries, 2 cheeseburgers both WITH onions and a mcchicken. Whoever is bagging orders needs to pay more attention. It'll be awhile before I try them again. I don't blame the drivethru order taker/money collector or the employee giving out the food that is bagged and handed to them. Most of them are very friendly.

Ordered though door dash for the second time very frustrated with my order at first they forgot my mcflurry which was the very reason for getting McDonald's and the my holiday pies were not done on top of that my burger was lukewarm...but Still my delivery driver waited 13 minutes...fkn' terrible service. Couldn't get a full refund. I guess it's a bunch of kids working today cause its fricken trash service on Erie Blvd in Syracuse at least 2 times a week.

This is the WORST chain. There is always an issue or rude service. Tonight after placing my mobile order at 6:33pm, I arrived to pickup and was told they were closed. I stated the order had been placed and paid for through the app. The manager stated she would check on it. After waiting an half an hour, I was told by another employee the manager shut off the system at 6pm. The manager never came back to inform me of my order. I was not given an explanation as to why they were closed. When I asked how I was to be refunded the manager shrugged and walked away. The mobile app says now serving dinner until 9:59. I was freezing by this point and left to go to Wendy’s. This is seriously the worst restaurant! I have no idea how they’re still in operation! I want compensation for this and the order!

Kelly Rummel

1607 Jancey Street

Pittsburgh PA 15206

[protected]

They would not try to understand that they took my money but not willing to look for my order. I showed as much proof I could thru my phone to over 3to4 different employees. We spent over a hour trying to get them to give me what I paid for. The response I received was my card was still pending. I explained to them they were still going to receive the money, It says pending sometimes. But the money was deducted from my account. All in all I still sat there longer than a hour and still did not receive my food. The money was snatched from my card. This location is horrible and they help create a bad environment. Corporate should look into honestly. I will not be going back

My wife and I are just fed up with McDonald's.
For convenience we were getting 7 or 8 meals a week. Now = Zero
Somebody better realize with no customers you have no business.
List of Complaints:
Have run out of Coca Cola several times;
Run out of cold drink cups;
Screwed up the orders from input to drive through window;
Inability to count;
Inability to understand simple English;
So maybe I don't like Latinos. Well my sister-in-law is from El Salvador so I don't think so.

But what really @$%^$=_ ticks me off is when I call your complaints department I have to talk to a woman that refuses to be 1% cordial. I know she's said most of her spiel a 1000 times but I have heard it only once. I strongly suspect she was African American. So maybe I'm a racist. Well 7 of my grand nephews and nieces are African American. When I was younger I walked and hitchhiked from Southern Morocco to Egypt. Met the nicest people.
Even today when I meet people from North or Central Africa

My wife ordered the 40 chicken nuggets and the 2 large fries thru the drivethru. When receiving the food . The staff forgot the fries. My wife goes in and waited patiently to be next inline. The girl at the front asked my wife how she could help and she explained what happened . Then the male manager comes upfront and tell my wife that she needs to wait her turn. So my wife feeling upset because how she was talked to and she waits. You manager needs to learn manners and how to talk to someone. He better be glad that i was not there. There is no reason to talk to a customer like that when a staff members asks the customer how may they help. You as a company need to fix that [censored] with the manager. Because he's going to talk to the wrong person like that and get his [censored] whooped. Just saying . There is no reason to have a rude manager talk to customers because he has a stick up his [censored].

Anytime you spilll a drink at this McDonald's they give you a replacement one oh except if it's a hot chocolate so I leave here and it's cold morning when nothing to drink and $5 in their [censored]ing register I will never [censored]ing go here again ever oh and they give you all the refills you want on pop and coffee and everything else to drink except for hot chocolate go [censored]ing figure what do you know

Order number : IF747146784

Vendor Order ID:

fccc7dc5-7f49-43ef-9e35-1b095c2cc9c9

My delivery on 11/11/23 didn’t arrive but I have still need charged for this.

Order Date:

11/11/23 08:49

Order Number:

IF747146784

VAT Number:

[protected]

Restaurant Name:

Potters Bar - Metropolitan House

Legal Entity:

McDonald's

Address:

Metropolitan House

Town/City:

Potters Bar

Post Code:

EN6 1AJ

Phone:

[protected]

Qty

Item Detail

Item Cost

4

Hash Brown

£7.96

3

Double Sausage and Egg McMuffin® Meal

£17.97

3 Double Sausage and Egg McMuffin®

3 Hash Brown

3 Tropicana® Orange Juice

3 Add-on Hash Brown

£2.97

1

Cheesy Bacon Flatbread

£2.29

2

M&M's® Halloween McFlurry®

£4.58

DeliveryFee:

£3.99

ServiceFee:

£0.00

VAT:

£6.60

Total (including VAT):

£39.76

Good day I've bought 3 big Mac meals and 1 couter pounder meal Friday night

The burgers was cold and taste off, very salty and not fresh. My husband even ask them to make the burger warm and my burger was salty and unpleasant to eat, my son's were also complaining, but we did leave it as is and just leave. Paying almost R300 for a meal and not enjoying it, I was so disappointed in Mc Donald's, I will never go back there again, and my kids love their food, but this was 1 bad experience I never will forget