The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

DriveTime Automotive Group Customer Service

DriveTime Automotive Group Inc.

4020 E. Indian School Road
Phoenix
Arizona
United States - 85018

Customer Support Phone Numbers

+1 888 418 1212(Customer Service)
3 1
+1 800 813 5883(Lease Inquiries)
1 1
+1 800 460 0104(Get Approved or Schedule a Visit)
1 2
+1 888 781 5649(Aeverex Warranty)
1 1
+1 866 387 3724(DriveTime Warranty)
1 1
+1 800 967 8526(Make A Payment)
1 1
Plus

DriveTime Automotive Group Complaints & Reviews

DriveTime Automotive Group / warranty info and sold me a lemon

Ch
Cheryl alva on Dec 6, 2018

Hi, I bought a car from Drivetime about 2 years ago. I have had nothing but problems with my car since I bought it from them, from my battery being changed out 3 times, my fuel injector had to be replaced, and now my alternator is what is wrong which is what's draining my battery. I have...

DriveTime Automotive Group / 2009 chevy hhr

El
Elroy Parker on Nov 10, 2018

I try to keep up with my balance on my account. Of course I'm paying a high interest rate. I had called the company a couple of months ago and my balance was around $4000. When I checked again last month my balance had gone up to over $5000. It's bad enough that I'm being penalized for...

DriveTime Automotive Group / predatory lending

St
Stephanie Freeman on Oct 31, 2018

Full Name: Stephanie R Freeman Street Address: 12363 W Cocopah St City: Avondale State: AZ Zip Code: 85323 Best Number to Call During Day: 8166866896 Phone: E-mail Address: srfreeman@prodigy.net Name: Drive Time Street Address: City: State: Zip Code: Phone: E-mail Address: Website Addre...

DriveTime Automotive Group / sold a lemon

La
Lawanam on Oct 25, 2018

Bought a 2012 versa on July 2017 did not have the car a full month transmission went out they replaces it a year later transmission went out again not sure if they are going to replace it I researched the car and it was recalled by Nissan for the year 2010 2011 2012 for the defective...

DriveTime Automotive Group / company/sales/product/service

De
Demonta Walker on Oct 2, 2018

Hello, I am a Nursing Grad whom at this time makes very little money and put my trust In Drive Time. They lied to me on all aspects and has sold me a vehicle that was rated as no accidents. I was told after an inspection for service that in fact the vehicle had most likely been in an...

DriveTime Automotive Group / upside down loan

Mp
Mptribbitt on Oct 2, 2018

I purchased a 2011 as Hyundai Sonata from Drive Time in 2016. I own $13, 000 on a car that is worth $3400 at best. I have paid in advance and paid the full amount of $450 per month each month. They charge me $8.45 per day due to them collecting 2 payments per month I have called multiple...

DriveTime Automotive Group / 2015 jeep patriot

Jr
Jram919 on Sep 23, 2018

I am contacting the attorney general's office Monday for price gouging. All other customers should also do so. I tried to trade my 2015 Jeep Patriot in and I can not get a trade or anyone to refinance it because Drivetime/Bridgecrest is charging me almost 3 times what the car is worth. I...

DriveTime Automotive Group / car

Mi
miaerwin on Aug 29, 2018

I bought a 2013 Nissan Altima From drivetime 1week later the check engine light came on I took it to a repair shop with they informed me that it needed a software update which could only be done at a Nissan dealership where I took the carAnd also had done the two recalls which were hood...

DriveTime Automotive Group / financial services

In
Insurance guy 33 on Aug 15, 2018

My complaint is drive Time post fake balances and begging balances on your credit report.. And pay schedules are listed at monthly when my pay schedule is Bi weekly.. My biggest concern is drive time is an buy here pay here company .. Now they act as if you get a loan for the vehicle and...

DriveTime Automotive Group / lemon, repo, recalls, false signature

Er
Erika Kane on Aug 10, 2018

Well they too advantage of the fact it was my first time buying a car? And my credit wasn't great but after going to real dealerships they all told me iv been had the car was over priced, the apr was way too high even with my credit. I could of got a pretty much brand new car with what I'm...

DriveTime Automotive Group / also known as bridgecrest

Kg
Kgsweet on Aug 7, 2018

I was approved for financing through drivetime I was really excited to get this 2008 infinity ex35 nice, the problem was my payments were bi weekly and I got paid semi monthly I kept asking them to change the payment date so my payments don't fall behind but they wouldn't they are going...

DriveTime / Class Action against DriveTime / sold me a lemon 🍋

Le
Leviticus Kimp on Aug 7, 2018

I bought a 2011 Ford Fusion back in 2017 and from the day I got it everything was just falling apart. It started with the battery in the car, then I found out that It was programmed so if I did anything above 60 it will ding and my music wouldn't go loud as well. I called them and ask for...

DriveTime Automotive Group / fraud

Je
Jennifer Snell on Jul 29, 2018

In February of 2016, I purchased a 2010 Ford Flex from DriveTime. I had less than perfect credit and needed something reliable/larger for my family and would also be driving to and from work (at the time less than 10 miles round trip). 3 weeks after I had the car, my husband and I noticed...

Drive Time / car purchase

Pl
PLisa on Jul 25, 2018

I purchased a Nissan Sentra 2014 last year December 2017. I purchase this car in hopes to build my credit up but instead its turned out to be a nightmare. My car starting acting up on me in May 2018- five months after buying this car with only 82, 000 miles on it Fast forward my car now...

DriveTime / car rusted out.

Ja
Jameswillie on Jul 25, 2018

Making payments on a 2010 subaru legacy to find out the under carriage is all rusted out and I had to drop 2100 to repair the back axel. Now the front axel and and muffler is falling apart and I have had the car under 12 months. It seems I was told they do an inspection and test of the...

DriveTime Automotive Group / 2009 mitsubishi galant

An
Angelina P on Jul 25, 2018

There's no use of complaining unless something is really going to get done. I got my car July 14, 2015 and they have changed financing companies like 2 or 3 times. and I have never missed a payment. EVER!!! I've already paid them $15, 698.00 called to get my payments lowered like they said...

DriveTime Automotive Group / took advantage of single mom paying 422 a month for a car

He
Hello7 on Jul 24, 2018

I recently went to DriveTime as my car was having issues . I bought a car from them . I felt like I was being taken advantage off . I traded my car in they said the trade in was 2700 which I still owed 2100 . That was 600 put down .they asked if I could put any more down abd I said no all...

Drive Time / 2013 ford fusion

La
LaShondra Shamese on Jul 22, 2018

Purchased a car 7 months ago from drive time and preparing for it's 4th visit to dealership for repairs. The car makes this noise and they told me that it was the flywheel. Few weeks later, the car is making this same noise and ended up replacing the entire transmission because of a messed...

DriveTime Automotive Group / overpaying for a vehicle that I was forced to keep

Iv
Ivron Robinson on Jul 17, 2018

I have had major problems with this company. I bought a chevy equinox and when I was close to paying it off I went back to them because I had serious problems with the vehicle. They traded it in for a chevy impala and told me I had 72 hours to decide if I want to keep it. Well I took it...

DriveTime Automotive Group / 2011 sonata

Ma
Marie3535 on Jul 7, 2018

Purchsed car in 2016, 5 months later car shut down on me going down the road. Had it towed, come to find out the whole engine had to be replaced. 5 months my car was in the shop. Next..gear shift not working properly. Stuck in park numerous times. Fast forward to last week, car is dead and...