Menu
Register
Write a review File a complaint
Drumgray Vehicles / DVS Scotland Customer Service Phone, Email, Contacts

Drumgray Vehicles / DVS Scotland
reviews and complaints

Drumgray Vehicles / DVS Scotland's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.dvsscotland.co.uk
www.dvsscotland.co.uk

Learn how the rating is calculated

3.4 5 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Drumgray Vehicles / DVS Scotland complaints 5

ComplaintsBoard
T
8:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Drumgray Vehicles / DVS Scotland Faulty Cars Aggressive Owner

Avoid this garage and any cars they have. Left a deposit after they agreed to fix the problems with the car for them to change there mind on what was to be fixed and then just lie about it.

And of course they keep the deposit.

Apparently rust is "complete non issue" unless u can shove ur fingers through it

They would have happily sold me a car with dangerous brakes that did fail a MOT if I hadn't mentioned it at time of viewing.

Now I have read the other negative comments about the owner being rude aggressive. I can confirm this is still the case.

Desired outcome: Deposit back, would never buy car from them now

Read full review of Drumgray Vehicles / DVS Scotland
View 0 more photos
Resolved

Payed deposit back.

Hide full review
ComplaintsBoard
C
10:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Drumgray Vehicles / DVS Scotland Customer Service Car Sales

Saw a lovely Audi TT on a well known second hand car website. Made enquiries which led me to Martin and Drumgray vehicles. After two or three emails I was sent a link to pay a reservation deposit of £200 to reserve said vehicle as I was out of the country. Made payment and agreed to view vehicle in about a week or so time. Following Saturday noticed that the car was no longer on the website of Drumgray vehicles so called to check it was still available. The employee who answered the phone wasn't able to tell me so I asked to speak with Martin. Was told he was with another customer and he would call me back later. No callback. On Monday called again ..told Martin was out the office but they would take my number and pass it on and Martin would call me back. Once again no callback. So on Tuesday day before making a 2 hour drive wanted to again confirm car was still available. When phone was answered the employee was again uncertain about the car status and I mentioned I and called in Saturday and on Monday and been promised a callback...and could they update me on the status of the car. I was then passed on to Martin who then told me yes the car was there...but didn't like the way I had spoken to his staff...I explained I had only asked about the status of the car and had been promised callbacks twice which never happened so therefore should I be buying a car from such a garage with this kind of customer service. At this Martin then told me not to be "aloof" ...and threatened to inform the company I work at about my behaviour...and in all the 27 years experience he knows how to tell someone is aloof or not ... Surprising considering there is something such as customer service.. so he then told me he didn't want to do business with me so I asked for a refund of my reservation deposit which he told me I have to drive there to collect it .. ha! Yeah watch me...waste not only 2 hours of my life but what is there waiting for me? Surely he can simply make a refund to the card used for payment and move on... But no...he wants to make it difficult. And after reading the other complaints about this company I would not recommend them to anyone ..

Desired outcome: Refund of reservation deposit or he can use it for customer service training...

Read full review of Drumgray Vehicles / DVS Scotland
Resolved

Owner has called me and told me deposit will be repaid. All good now.

Hide full review
ComplaintsBoard
D
10:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Drumgray Vehicles / DVS Scotland Rude customer service/didn’t refund deposit as promised

Disappointed with customer service
My daughter put a deposit down on a Ford Mondeo 2013 £4495, after seeing it advertised as excellent inside and out. When her partner arrived with me to see the car, the bodywork wasn't as described, the back bumper had been resprayed (different colour to bodywork) and wasn't held on with all brackets so moving about. All alloys were bubbling with rust. Brake discs were pitted and grooved badly. Roof rack bolts were cut off and not properly removed from car. We drove over an hour to get there. When we tried to discuss these issues with the guy, he grabbed the trade plates from me and said your not wasting anymore of my time and stormed off back to the office saying l will get your deposit for you. He then came out saying l can't refund the deposit just now as it was done online, get your daughter to call me tomorrow. When my daughter called, they hung up on her and didn't answer again. She emailed them requesting her deposit, he sent a reply email stating she wasn't getting her deposit back, and stated what did she expect from an 2013 car. The advert did not reflect the correct condition of the car. Given that my daughter has just had a baby, they cannot afford to lose £100.

Desired outcome: Deposit returned

Read full review of Drumgray Vehicles / DVS Scotland
Hide full review

Is Drumgray Vehicles / DVS Scotland legit?

Our conclusion: Drumgray Vehicles / DVS Scotland stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Drumgray Vehicles / DVS Scotland's reputation as a trustworthy leader in their field. Customers can rely on Drumgray Vehicles / DVS Scotland's services, assured they're dealing with a highly reputable and fully legitimate company.

Drumgray Vehicles / DVS Scotland earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Drumgray Vehicles / DVS Scotland. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Dvsscotland.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dvsscotland.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Dvsscotland.co.uk regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Drumgray Vehicles / DVS Scotland.

However ComplaintsBoard has detected that:

  • The website belonging to Drumgray Vehicles / DVS Scotland has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
R
5:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Drumgray Vehicles / DVS Scotland car salesman

17/01/2020
Where to begin...

After many long hours searching for cars I found 3 I liked at Drumgray Vehicles. i phoned the garage to ensure they still had all 3 in the garage and I was told they did. After traveling over an hour to view the cars when arriving I was told they didn't have one of them it had already been sold.

One of the other cars I liked wouldn't start because the battery was dead when they knew I was coming to view it. The last car was one I had been looking around other garages for so had an interest in already. I then asked to take this car for a test drive and the car salesman responded "if you are serious about the car". Then took the car out for a drive, really liked the car and wanted to move on looking at purchasing the car.

I then went into the office to discuss finance options the car salesman came across unfriendly and extremely unprofessional which I was appalled by. He started arguing over certain matters discussed which then led to me rethinking whether I wanted to go through with the purchase of the car. I then began to discuss possibly looking elsewhere for a car which seemed to tremendously annoy him and it was made clear to see through his scoffing and head shaking. He then went on to say "if you were not certain about the car you should not have asked to take it on a test drive, the director is going to kick my arse in now".

After this was said I definitely had no interest in purchasing the car as a result of the shocking customer service shown by this 'salesman'. After deciding against the purchase of the car he didn't exchange any further engagement or show us out he just completely blanked us. Due to this salesmans behaviour, manner and atrocious people skills it cost the garage a sale of a car, had it not been for this man I undoubtedly would have went through with the sale.

Words can not describe how much of an outrageous experience this was I have never dealt with anything remotely similar. Nobody else should have to deal with this experience in the future. Buying a car should be an enjoyable experience where you feel the company and salesman has your best interest at heart and this experience could not have been further from this.

Read full review of Drumgray Vehicles / DVS Scotland
Hide full review
ComplaintsBoard
D
4:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Drumgray Vehicles / DVS Scotland has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dvs Scotland AKA Drumgray Vehices In Airdrie are the most incompetent, dishonest, untruthful, untrustworthy car dealers not only in Scotland but in the world. They was rude to me and even wanted me to agree to buy the car before i even had a test drive then after a few words in whuch i tried to politely explain i need to try the car first before i can give...

Read full review of Drumgray Vehicles / DVS Scotland and 5 comments

Drumgray Vehicles / DVS Scotland reviews 0

Looks like Drumgray Vehicles / DVS Scotland Company has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Drumgray Vehicles / DVS Scotland, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Drumgray Vehicles / DVS Scotland complaint handling

Drumgray Vehicles / DVS Scotland reviews first appeared on Complaints Board on Mar 29, 2015. The latest review Faulty Cars Aggressive Owner was posted on Dec 13, 2022. The latest complaint Faulty Cars Aggressive Owner was resolved on Dec 13, 2022. Drumgray Vehicles / DVS Scotland has an average consumer rating of 3 stars from 5 reviews. Drumgray Vehicles / DVS Scotland has resolved 3 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Drumgray Vehicles / DVS Scotland contacts

  2. Drumgray Vehicles / DVS Scotland phone numbers
    +44 123 677 1954
    +44 123 677 1954
    Click up if you have successfully reached Drumgray Vehicles / DVS Scotland by calling +44 123 677 1954 phone number 0 0 users reported that they have successfully reached Drumgray Vehicles / DVS Scotland by calling +44 123 677 1954 phone number Click down if you have unsuccessfully reached Drumgray Vehicles / DVS Scotland by calling +44 123 677 1954 phone number 0 0 users reported that they have UNsuccessfully reached Drumgray Vehicles / DVS Scotland by calling +44 123 677 1954 phone number
    +44 123 679 3476
    +44 123 679 3476
    Click up if you have successfully reached Drumgray Vehicles / DVS Scotland by calling +44 123 679 3476 phone number 0 0 users reported that they have successfully reached Drumgray Vehicles / DVS Scotland by calling +44 123 679 3476 phone number Click down if you have unsuccessfully reached Drumgray Vehicles / DVS Scotland by calling +44 123 679 3476 phone number 0 0 users reported that they have UNsuccessfully reached Drumgray Vehicles / DVS Scotland by calling +44 123 679 3476 phone number
  3. Drumgray Vehicles / DVS Scotland emails
  4. Drumgray Vehicles / DVS Scotland address
    Unit C, 30 Stirling Road, Airdrie, Scotland, Strathclyde, ML67JA, United Kingdom
  5. Drumgray Vehicles / DVS Scotland social media
Drumgray Vehicles / DVS Scotland Category
Drumgray Vehicles / DVS Scotland is related to the Car Dealers category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.