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Drumgray Vehicles / DVS Scotland
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Drumgray Vehicles / DVS Scotland
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4 complaints
2 resolved 2 unresolved
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10:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Drumgray Vehicles / DVS Scotland - Customer Service Car Sales

Saw a lovely Audi TT on a well known second hand car website. Made enquiries which led me to Martin and Drumgray vehicles. After two or three emails I was sent a link to pay a reservation deposit of £200 to reserve said vehicle as I was out of the country. Made payment and agreed to view vehicle in about a week or so time. Following Saturday noticed that the car was no longer on the website of Drumgray vehicles so called to check it was still available. The employee who answered the phone wasn't able to tell me so I asked to speak with Martin. Was told he was with another customer and he would call me back later. No callback. On Monday called again ..told Martin was out the office but they would take my number and pass it on and Martin would call me back. Once again no callback. So on Tuesday day before making a 2 hour drive wanted to again confirm car was still available. When phone was answered the employee was again uncertain about the car status and I mentioned I and called in Saturday and on Monday and been promised a callback...and could they update me on the status of the car. I was then passed on to Martin who then told me yes the car was there...but didn't like the way I had spoken to his staff...I explained I had only asked about the status of the car and had been promised callbacks twice which never happened so therefore should I be buying a car from such a garage with this kind of customer service. At this Martin then told me not to be "aloof" ...and threatened to inform the company I work at about my behaviour...and in all the 27 years experience he knows how to tell someone is aloof or not ... Surprising considering there is something such as customer service.. so he then told me he didn't want to do business with me so I asked for a refund of my reservation deposit which he told me I have to drive there to collect it .. ha! Yeah watch me...waste not only 2 hours of my life but what is there waiting for me? Surely he can simply make a refund to the card used for payment and move on... But no...he wants to make it difficult. And after reading the other complaints about this company I would not recommend them to anyone ..

Desired outcome: Refund of reservation deposit or he can use it for customer service training...

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Resolved

Owner has called me and told me deposit will be repaid. All good now.

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10:44 am EDT
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Disappointed with customer service My daughter put a deposit down on a Ford Mondeo 2013 £4495, after seeing it advertised as excellent inside and out. When her partner arrived with me to see the car, the bodywork wasn't as described, the back bumper had been resprayed (different colour to bodywork) and wasn't held on with all brackets so moving about. All...

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5:35 pm EST
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17/01/2020 Where to begin... After many long hours searching for cars I found 3 I liked at Drumgray Vehicles. i phoned the garage to ensure they still had all 3 in the garage and I was told they did. After traveling over an hour to view the cars when arriving I was told they didn't have one of them it had already been sold. One of the other cars I liked...

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4:42 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dvs Scotland AKA Drumgray Vehices In Airdrie are the most incompetent, dishonest, untruthful, untrustworthy car dealers not only in Scotland but in the world. They was rude to me and even wanted me to agree to buy the car before i even had a test drive then after a few words in whuch i tried to politely explain i need to try the car first before i can give...

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