KFC
reviews and complaints

The drive thru cashier was VERY RUDE. From the moment I drove up to the speaker. She was mean, inpatient and short w/me. She was the same way at the window. Her name on the receipt was Mar A. She forgot my receipt. I'm never coming back. I will go to Popeyes. They are cheaper and nicer.

I ordered 2 coleslaw, mash and gravy, one tender meal, large mac and cheese, 4 honey barbeque, 8 piece tender meal they charged me for 2, pop combos, charged me for coleslaw, French fries and mash all of which I did not order because it came with the compos. Plus, I ordered a bucket of chicken which I did not get. I called the Newton, NJ restaurant repeatedly and no one answered the phone.

There were a total of 3 people working that barely spoke English and messed my entire order up and charged my bank card for $85.76. I am on the heels of losing my husband and cannot afford to be charged for your employee's mistake. I must also sat that most every time I order there has been something that went either was wrong or I spent more time than I should have just trying to understand what they were saying.

This order was not just a little wrong but grossly wrong.

After the terms and use, I ask If the Complaint board is only a platform for "complaints" and you do not provide a resolution then why is it that you have a complaint board if you do not intend on providing a resolution for something that was your employees error?

Please rectify this asap and I don't want free food I want my money back as I am a PA resident and they do not have a KFC near me. I am only in NJ to take care of my husband's arrangements.

As a side note no one EVER answers the phone so this forces me to go through corporate for resolution.

Kirby Lenihan

Last night march 25, 2022.. I ordered food at talabat because where busy in work and then I choose kfc because I an always order even the service sometime of kfc salwa road no good because their not followed the notes that I put.. And then my ordered coming, I saw my order have missing, my order missing are large pepsi and regular fries and then my chicken I said all thigh part but not followed, I said also the snack box is regular but she/he give spicy.. You know my co worker angry to me because of that, her tummy pain because of spicy.. I know the crew will prepare this not only driver mistakes also the crew of kfc salwa road.. And then said the driver "im come back but no come back, after 1 hour I call but no answer then I chat him at whatsapp he calls me then he said after 10mns I come.. Im waiting.. No comeback the driver.. Until now no come back.. Im feel so bad to your service.. Wallah.. Mafi talk talk to your customer!

I ordered a twister blazer combo this is not even on the receipt. She gave my husband his food. Then I also ordered Rizo rice with shrimp. Now I’m so upset and hungry! There’s no spoon inside the bag! I went back to the cashier to complain about it! They want to find someone who can speak Urdu! What the hell? I don’t even speak Urdu! I came outside tonight to enjoy dinner with my husband but it was spoiled by rude and incompetent staff. When I went back to complain they are laughing at me! I will never ever support them again! My husband went back to stand in the line to order my twister blazer but I can’t even eat I’m so upset right now! I mean come on! No spoon I’m not an animal! How I eat this rice out of a bowl without a spoon! Check your staff please!

This is the 3 rd time I’ve been to KFC in the past 2 weeks. I get off work at 9pm or 930pm every night and I am starving after work so I stopped by KFC time was 9:49 pm I know they close at 10pm that’s why I rush to get to KFC for them to not take my order and say they are closed. Last time it was 8:30 and the girl tells me I can’t get hot wings because fryers are off which is not right your not supposed to close till10pm You shouldn’t have your sign up saying your open till 10pm if your going to close at 9:49! This is the 3 rd time I rushed to get here and not get served. If your not going to stay open till 10 pm you shouldn’t have a sign saying that!

We bought a family meal (s) from KFC at Al Khor mall on 21/03/2022 (bill no. 10138 - Order no. 54). We have bought many KFC many times but todays meal didn't even look like a KFC it was dark brown (burned). There was single flake on it, no crispness, the skin sagging like sack and its surface look like bun.

Yesterday, March 20,2022 I visted the kfc on dix hwy, lincoln park mi 48146 at around 2:20. I ordered a large mac and cheese and a large coleslaw. I love kfc mac and cheese. Imagine my disappointment when I opened the container and saw what a large mac and cheese looked like. (pics attached) None of the mac and cheese had been eaten before this pic was taken. It did not even cover the bottom of the container and it tasted like they had scraped the bottom of the pot and gave me all that was left. It was cold and lacked flavor. Like I said earlier such a disapointment! I would not have sent you this email but this is the second time this kfc has give me a small mac and cheese in a large container. And this kfc will not accept any cash. (sign on the drive thru window) The sign said they have no change. Come on... No wonder this kfc is only rated 3.5 stars.

March 20, 2022 Sunday, around 5:30 PM.

i went through the drive through, i placed my order, went to window to pay for it, i was told because i only had $60.00 in $20.00 bills, that they couldnt take my money because they only accept correct change or card. I dont have a card nor the correct change of $43.00. I had family waiting at home for our supper and because I didnt have a card or the correct change i could not be served, so i put my $60.00 back in my wallet and drove off and went to c

Chief's grocery store here in Defiance Ohio, bought rottiserry chicken and fixings i could find to put in microwave. why am i upset and probably NEVER go back to kfc. i think this is absurb! why didnt the girl tell me about their requirement of payment before i placed my order... If it was really true.

When we travel I do not fill the surveys out until we reach home (Florida/Michigan). We just returned home and I tried to do the survey from 2-12-22 at 5:22 pm and was rejected time is only 7 days. We ate at KFC #G135246 in S.C. the service was slow and the sandwiches were barely warm. A Fill up box and chicken tenders ($20.42) took along time to receive, ordering was fast by the waiting line for meals was long. We were not impressed with non friendly cashier, no butter or honey for my biscuit, inside area was clean except for a few crumbs on the table. Not happy with temperature of food served. How do we get a refund?

It has been well over a month since KFC took money from my card and no reimbursement. I placed the order on the 12th of February using the KFC app and the app never processed my order but the money debited from my account (please see attached bank statement and proof of payments). I then subsequently had to re-order and my partner and daughter received an appalling service from KFC MDANTSANE TAXI CITY store.

Here's a breakdown of what was ordered:

1 Streetwise Remix Plus+

1 Snack Burger

1 Oreo Krusher

1 Chocolate Milkshake

They didn't receive the Oreo Krusher as well as the Chocolate Milkshake because KFC personnel had a problem with the ice machine not setting up. They waited for more than half an hour and yet no one explained anything and mind you this was an online order so should have received a prompt service.

My partner asked the manager what recourse would be made to either receive a credit voucher and he vehemently told her they don't issue such. So they had to forfeit the R29,90 Oreo Krusher and R19,90 Chocolate Milkshake because of someones incompetence.

I was contacted by the following KFC Customer Care team personnel, Thobile Msibi on the 14th of Feb. case reference: CAS-921340-H6P1M7 and Kgomotso Mpelo on the 15th of Feb. case reference: CAS-921568-F6R5V7. I have sent them proof of purchase and everything else they wanted but to this day no refund.

On Saturday, March 5, 2022 at approximately 1830 hours I visited the KFC at 1295 N. Germantown Parkway Cordova Tn. 38016. I place an order for a 12 pc unsauced wing and a Pot Pie Combo. My total came to be $19.73. I used my bank card to pay for my meal. On Tuesday, March 8, 2022 i was online checking my bank statement and notice 2 charges (back to back) of $19.73, I opened the transaction and realized it was from KFC. I immediately called the store to make them aware and to rectify the situation. A young man answered the phone and I asked for the manger on duty. He claimed to be that person. I asked for his name and he reluctantly gave it to me. I explained the situation and he as rudely as he knew how told me there was nothing he could do about it. He just started working there on Sunday, March 6, 2022. He also stated that it has happened to multiple people I am not the only one and I just needed to wait a couple of days for my money to appear back on my card. I asked him since he stated he could not help me who could I speak with that could. He stated I could call back tomorrow and speak with the manager but he did not know his name. Once i got no where with him. I call the corporate office and spoke with a young man named Jace. I explained to him the situation, and how rude the "Manager" that answered the phone was. He took my information and stated someone would get back with me about my situation. I waited until Thursday, March 10, 2022 after never hearing anything back from anyone I called the corporate office again and spoke with a young man named Matt. I explained the situation to him as well. He pulled up my account and stated he was not sure why no one has reached out to me as of yet. He stated he would put a note in and gave me my case number and said someone should be reaching out to me soon. I am still waiting! I was never loud, rude or boisterous with anyone I spoke with, yet I was being disregarded, and talked to very rudely about my money that was wrongfully taken from me by your establishment. I am very upset

As a customer, I am speechless. I have been in the KFC on 19th Ave/Union Hills. Without exception, I am consistently exposed to obnoxious, unprofessional conduct coming from management and employees. I have exited my vehicle only to be bombarded by a loud blast of voices screaming at customers as well as an unnecessary, dramatic display between managers and employees. I have been in retail and field management for many years and I am VERY GOOD, I have had numerous rewards and other acknowledgements. That being said... I had NEVER seen such a lack of professionalism. I have visited in all shifts. Most employees would have been terminated immediately. Also...I have walked by a group of employees on break and outside the restaurant wreaking of a marijuana smell. With or without a card, this is a criminal action if it is done on the clock whether on a break or not. There is 1 particular manager, older with gray hair, who is the MOST OBNOXIOUS person I have ever heard. He insults employees loudly enough to be heard by customers. This display is unprofessional and has me asking how he still has a job. Surprise inspections from the right people could achieve epic results. If the cameras are operational, this would also be a great resource.

Our relationship with KFC has ended today and will remain ended until KFC becomes an American company. We do not deal with companies who have no regard for human life. Any business which does business with nations such as RUSSIA, CHINA AND OTHERS OF THEIR ILK does not come under our classification as AMERICAN.

Furthermore, remove any connection in your advertising with the state of Kentucky. Unlike KFC, Kentucky is AMERICAN.

07.03.2022 KFC w Szczecinie Aleja Niepodleglosci 13

I ordered to go Classic 1 person kubelek.

Plus 2 x hot wings.

Plus coleslaw.

Size of kubelek was like on the picture. 2 small wings, 1 leg,3 or 4 tiny crumbs ( bites ?) -first photo.

4 pieces of wings on wooden board making 2 orders are ok.

But all of it was dump in one box and didint even look full.- last photo.

Half of it was not there.

In July the 11th I purchased food online and paid online for the order. When I got to KFC Johannesburg Park Central to fetch my order The Manager told me they did not prepare food due to the strike. My Order was on their screen "accepted" and I left the restaurant without food. The next day I called their consumer service for a refund and the lady I spoke to promised me that I will be refunded but up until to date I have not got my refund.

I ordered a 2 piece mixed grilled, I specifically said a breast and a leg ; he (the cashier) said let me check to see if we have a breast. When he came back to the mic, he stated yes no problem. I got all the way home in Pembroke Ga from KFC on Gwinnett St in Savannah and open the box to a small overcooked thigh and a seriously small leg and a old hard biscuit.

I went there after class on 2/21/2022 around 6:05 - no chicken to be had, and no time limit when chicken would be ready - offered me chicken tenders, had no option, person on the microphone was not professional, there was screaming in the background, and things were being thrown around. She actually screamed in the mic and I asked if she was ok, no response. but to pull forward. I paid for my chicken tenders, and the people inside were still playing around. They closed the door and expected me to pull away I knocked on the window and asked for a receipt, I could not get a receipt because they didn't have any paper to give me a receipt, I asked for the phone number and manager's name, didn't know the phone# and wouldn't give me the name of the manager, I really don't understand any of this at all. Also, I called the complaint line on Thursday, as well as a few minutes ago, I was advised that someone would reach out to me within 24-72 hours, and then a few minutes ago, was told it was 1-3 business days, so weekends don't count. I'm extremely upset with KFC and their customer service, and how people are being treated.

The KFC hot wings cost R30 for 4 wings, today I bought them at the umhlanga Ridge kfc close to the coastlands hotel and my God! They are so small! They 20 mins to get to me n I am not happy at all.

These are not worth the R30 I paid! Why don't they just stop selling them once.

They don't taste good anymore. I really wish they could not mislead us through false advertising.