SmashBurger
reviews and complaints

My family decided to eat at Smashburger tonight, (9/20/23 5:27 PM), for dinner. We were 6 in total which included 2 grandchildren. We placed our order and paid the bill. We chose to eat out on the patio. When I reviewed the bill, I realized that I was charged full price for the kid's meals. Upon bringing it to the store manager's attention, he explained that I needed to tell him the 2 meals were for children and that some adults order kid's meals. When he served us on the patio, he certainly could see that there were 2 children in our party. I believe he should have requested my credit card and reimbursed me for the kid's meals. I would also like to say that the food was delicious and was enjoyed by all, but I don't believe that his response was acceptable.

Went to pick up waited for over 20 minutes when I noticed no one was in the kitchen or behind counter. I was waiting for my order to come up on order board, never did. I finally asked someone they said the board was not working even tho it had names on it. I asked they remake my order as it was cold. Still no one in kitchen. After waiting again and no cooks to remake I requested my money back. No one even cared or said sorry. VERY DISAPPOINTED

1582 9TH & BELL

950 E Bell Rd Ste 130, Phoenix, AZ 85022

[protected]

Order # [protected]

(Note: You do not need this number to pickup)

Customer Name: Gina Lizio

Customer Email: [protected]@yahoo.com

Customer Contact Number: [protected]

Payment Method: Credit Card Visa x-5958. Amount: $24.95

ORDER FOR PICKUP

Order ready at 5:21 PM, TODAY (SATURDAY, 4/29/2023)

Thanks for your order!

First, I would like to say the employees were extremely nice & professional, they helped us expeditiously and were very accommodating. when we received the meal it was hot and tasty but the size of the chicken vs the price was just not there. we paid 30.89 plus a 3.00 tip for the servers totaling 33.97 I did take a picture of the meal so I have it if you would like to see it. There were 13 Tator tots on my wife's plate and a small pile of onion strings on mine for which we paid 6.68 for these sides, plus 5.98 for 2 fountain drinks & 15.98 for two grilled chicken sandwiches that were anemic but tasty, they did not exceed the size of the bun. needless to say, spending $33.97 total for this lunch was not worth it & not worth a trip back too Smashburger.

we do like the food but this portion size & money has no justification for a return trip.

My husband and I had a layover in the Denver International Airport and thought we would have breakfast at the SmashBurger in the C Terminal (close to gate C48). We walked up and were first in line. We waited about 5-7 mins (without anyone acknowledging us) before I asked the female bartender if we should seat ourselves. She replied that another worker would be with us shortly. After another 5 mins (and the said “other worker” saw us twice and ignored us) I moved to see if I could flag someone down. At that time the female bartender yelled “Lady stay at the door! Can’t you see we are short handed?!” At that time my husband and I left. I was appalled at that type of behavior and will be sharing my experience with everyone I know!

Store # 1744 2023 Welsh Road at 7:42 PM on February 23,2023

I went to Smashburger because of a fundraiser set up by the leadership of Hatboro-Horsham High School's Mini-THON club. I said that I was there for a DIne & Donate fundraiser for Hatboro-Horsham's Mini-THON and ordered. I was told by Farihah that "We don't have that here." My order was placed and paid for, but I contacted one of the leaders of the club. She sent to me the email's she had received regarding the fundraiser. I approached Farihah to question her about not having them here and she then said , "Oh, a fundraiser? Well since it is paid for there is nothing I can do now." I went to Smashburger because the company was donating 20% of the proceeds from those who made purchases and identified themselves as for the H-H Mini-THON fundraiser only to be disappointed in the service and the food.

The fries and burned burger that I received were cold upon receipt and my $28.05 was not credited to Mini-THON. This was my first trip to Smashburger. After the service and quality of food I received, I doubt I will be back.

I would appreciate someone reaching out to me, but sadly, do not expect that to happen. You got my money, afterall.

Pat Hagenkotter

[protected]

43 Hunt Drive

Horsham, PA 19044

Sunday, January 22, 2023 about 2 pm
Always go to smashburger love the sweet potato fries and hamburgers, but this time ordered crispy chicken sandwich.
Terrible, too well done, didn't look like chicken. Felt sick afterward.
Wanted to complain at store, but no time.
Cost me over $8.00
Do not have the receipt threw out with sandwich, sorry
In Clark, NJ

12/17/22 We ordered a food delivery from our local Smashburger. When it arrived, it was missing the apple pie shake which was the only drink in our order. I asked the driver before he left if it was maybe still in his car but he said no, there was no drink with the order. I've tried three times tonight to call the store to ask what I should do. But they are not answering the phone.

I have never had a smash burger before and was looking forward to one on Veterans Day. My wife was driving me and a friend to get one only to find that it could be eaten in the dining area. That was not the way it was advertised. After being in the drive threw for 45 minutes we found out we had been misinformed. It required another 45 to get out on the road so we could leave. My friend and I are both disabled veterans. Wasted a lot of time to find out, let's call it misinformed and I seriously doubt that I will return to get that burger. We had left my wheel chair at home because it does not fit inside her car. There was no way could could have stood and waited. Time to go home. I hope you enjoyed lying to and screwing 2 disabled veterans in such a manner. You have my permission to go have sex with yourself.

The Westerville, Ohio store failed to refund me for a shortage in my order. The manager said he could not do it, but would email me a coupon, then never sent the coupon. Now I am out $7. This store has a habit of leaving things out of my orders, but today I called them on it, and then get lied to. Terrible way to do business. My name is Jeff Hendrickson, 460 Foxtrail Cir E, Westerville, Ohio 43081, [protected]@gmail.com.

I previously wrote and i haven't heard from your company i decided to a burger i purchase on 10/02/22. The burger came with the tomato and onion not in the burger i never bought a burger from your company i usually

purchase my burger from 5 GUYS, SHAKE SHACK AND OMINI .

DATE 10/02/22

STORE 1685

ADDRESS 80 DEKALB AVE

BROOKLYN NY 11201

PHONE # [protected]

HOST KIMBERLY

Please review this case

YOU CAN CONTACT ME AT [protected]