KFC

On Oct. 6, 2017 my wife and I went to the Manhattan KS Kentucky Fried Chicken (KFC) drive thru around 6:30pm. We needed a $100-dollar bill changed to make our purchase and was not sure the store could handle it. The store said they could. We proceeded to order a $5.00 meal (2-piece drum and thigh) with a regular drink. I also ordered a 12-piece bucket of Wings for $10 dollars, but the server informed me it would take 9 minutes … so I said no. Last item I ordered was a Diet Pepsi. We handed the server the $100-dollar bill, after a few moments (the manager, I believed changed the $100 bill into lower bills) the server handed me back the change with a receipt. I did not look at what the server handed me. I gave it directly to my wife, she counted it and said it was $85 dollars and fifty-five cents in change. At the time she didn’t think anything about it. That is on us. We should have challenged the amount at that time, but failed to do that. The server gave me the diet Pepsi I ordered and the $5.00 meal. I asked her for the Regular Pepsi the server said she thought I had initially changed my mind from the regular Pepsi to a diet Pepsi on the order so she was only tracking the one drink. I said no, the order had a regular Pepsi and I wanted a diet Pepsi in addition to that one. She gave us a regular Pepsi and we were off. When we got home my wife said she was short $9.00… she said she had $85.00 and some change. We looked at the receipt (which, later when we went back to the KFC we left with the manager) and it said the server processed a $20.00 bill (not the $100-dollar bill) and the receipt had on it the $5.00 meal w/ drink. We called the store… the server (talking through the manager) said she gave us $80.00 dollars in change (which was not true, she gave us $85.00 dollars and some change) and she comped us the drink. Later that evening when the register was closed out the manager informed us that the register was not short. Here is the essential point… the $9.00 we were shorted out of this transaction does not send us to the poor house so that is not why we are filing this complaint with you. You have bigger issues, I know how difficult it is to find people you can trust to handle money and it is even harder to find people who are honest and treat customers with dignity and respect. One of us is not telling the truth… but it really doesn’t matter. We are filing this complaint for your benefit, not ours. We really missed having a KFC in Manhattan for a long while because the old one closed… it was cold in the old building, but the food was good, they always had food ready to go and they treated customers with dignity and respect. Not only is that not true about the new one in Manhattan KS, but they are not honest folks. We just thought you should be aware of it. There is nothing to resolve… you will not have to concern yourselves with us anymore. We won’t be back.

On October 6, 2017 around 8:30pm I went to the drive thru at KFC located, 688 Lyons Ave Irvington, NJ 07111 and asked for a small wedges. A young girl very unprofessional responded on the intercom, (I didn't get her name due to the lack of customer service that was giving) then stated yes if you don't try to run me over again. (Refused to serve me). I have no idea what the employee was talking about as she seemed very delusional. I then went to the window and the employee then stuck her middle fingers up at me. She came to the window as well as the manager, as both stated she was playing. I then asked the manager is it okay to play with customer like that? He then stated no. I did not get an apology from the manager. It was extremely unprofessional. If you can review the employee that stuck her middle fingers up at me (should be on video) and train to hire more professional workers. I would be submitting a bad review on this location. If you can please look into this matter. I was harassed and never experienced anything like this. I left without being served. Thank you, I can be reached at [protected]@icloud.com thank you for your time.

This is the second time I been to your trexlertown pa store and both times I am shorted on n my order I order the 16 piece meal first time I did not get the baskets and this time I did not get a large side I live 10 miles from the store and it not worth my time to go back to get what is missing I guess I need to tell them don’t bag my items until I check to make sure you have everything in it

I went through the KFC last night October 5th around 7 p.m. here in Chico California. When I got to the window the girl who opened the window took my money was having a side conversation with a different employee. I tried asking her questions asking for condiments she completely ignored me and begin to laugh because apparently the other employee told her a joke so she laughed in my face as I was asking for condiments. All of my food was in one bag so it was overflowing falling out of the bag. It should have been put into two bags and by the time I got home I realized I was missing my large order of mashed potatoes and gravy and my small order of potato wedges I had no honey no barbecue sauce no Ranch. I tried to call the phone number that came on the receipt but nobody answered I tried to call the phone number that Google gave me and nobody answered so this is my last resort the KFC in Chico sucks. My visit last night made me not want to visit KFC ever again I was treated so badly and I'm out money and food.

I went into the KFC in Clementon New Jersey and I was told it was going to be one hour before they could make extra crispy chicken is that not ridiculous. The cashier told me that they were busy all day I mean this is an establishment that is supposed to serve keyword “chicken”! All I saw was everybody in the back just standing around ? It was 5 pm.

On October 4 2017 at about 7: 30pm I went to location 7 mile and Wyoming Detroit Mi 48221 this particular store I always have a problem with my order. This time I received two thighs when I ask for a thigh and a leg which is what you are supposed to get in a $5.00 two piece fill up. I have been to this store on many occasions and they always leave something out. And their attitudes are terrible! And they need to make 15.00 an hour, I don't think so. Give better service! He for one started out by saying my bill was $6.34 cents and I questioned the amount and he then asked did I order a drum stick and a thigh I answered yes the two piece fill up with a Pepsi light ice but asked why was it $ 6.34 he act as if he had a attitude upon me checking but then said it was $5.30, and then to get home and find my order not right.

I ran through the drive-through of our local KFC today for lunch (Kerman, CA).
I order a five dollar fill up with a three piece chicken strips and potato wedges.
After I got back to work, I saw that I did not have strips but rather two pieces of chicken. I got back in my car and returned to the store. I went inside and told the woman there that my order was incorrect. I was not rude. I offered her my receipt and she said that she didn't need it. She called to the back that she needed a "number six for the front." A couple of minutes later, she took my original order and gave me the "correct" order. She never apologized for the inconvenience of my having to drive all the way back to the store. She hardly looked at me at all. Before I left, I decided to check the bag. I saw that I had mashed potatoes instead of potato wedges and brought this to her attention. She said that it would be a five minute wait because she had already thrown my original order in the trash. She offered my another side item instead. At this point, I needed to get back to work. I left the mashed potatoes on the counter, told her, "No thanks" and left.

your coupons are out dated on line and your stores will not honer them. I printed coupons out in Sacramento and planed a trip to the bay area and stopped in San Rafael to get the special 8 pieces of chicken with 2 side orders for $15.99 I did not look at the date so when I got to the store the manager showed me the date was in 2014 so he would not honer it I was so mad why would you put out dated coupons on line. needless to say my family did not get any special deals.

I got a load of grease in my chicken that could drown a frick'n roach colony..it tasted as bad as one too.The mash potatoes kept me up all night with the flu death like they were deliberately stored too long or in defective storerooms.This happened at...the store in san diego within paradise hills district!The attitude sucks here..I've seen several people take back their food in complaint moods.

10/01/2017
in clovis nm your kfc sucks.. The service is horrible. We went there last night it took 30 min for 2 of your 2 pc chickens. .I talked to the manager and she went into the back and brought it out.. And acted like oh well, but really that long..I will not go back.. If you can't speed it up get new help and train to be a little faster for your customers..

Thank you
barbara whitley

Monday 10/02/2017 630pm

pull up to drive through window ask if there wait on popcorn chicken (night before there was) i was on lunch running behind is the reason of asking. Workera answer was "if there was i would had said so" i ask to speak w a manger she kept pushi nh she was busy i stated i needed to speak w her. She stated i'd have to get out of my car after yet waiting any how on my food while she ran another car there food. I'm very upset. After calling them they answer hang up.. I spent my whole lunch trying to reach this restraint not happy this is not okay i won't be back i will take everyone i know that dose eat there to no longer spend money at this asstablishment

The kfc in Geneseo. NY has pot pies on the menu but they are not serving it. How can you not serve something from your menu? It has been over a week it is still on the menu but they aren't making it to serve. This is not right and needs to be taken care of it is false advertising. It is poor customer service to advertise something and then not having it available. False advertising is something the better business Bureau would love to hear about.

i ordered two pieces of hot wings and a macroni salad. I ordered for dining but the attendant said we are closing in another 5 minutes. I said ok i will take away. But there was no folk no napkins. This was so disgusting. If they are closing why ther are in do hurry to close they forget to put basic things. how can I eat salad without folk or spoon. I will never go to kfc again.

Re: Case # 95LX9 (Phil Klezmer KFC COO)

Received guest voucher for $10.00 several days ago. Went back to original store to purchase meals on 10/1/2017. Placed order and gave cashier voucher. Cashier took coupon back to manager in back of store and returned several minutes later. He said, "a manager was not in the store and they could not accept this voucher."

store E720298 10161 West Bowels Avenue Littleton, Co 80127

PLEASE SEND ME ANOTHER COUPON TO ANOTHER STORE. I REFUSE TO RETURN TO THIS STORE AGAIN! This store should be closed if you care anything about the KFC brand! Not only is the store poorly run, it is the most filthy fast food store I have ever been in and I'm 70 years old! I'm surprised KFC has allowed it to remain open. In all honesty, if it wasn't on my way home, I would not have stopped in. Again, if you care anything about your brand, I strongly recommend someone inspect this outlet.

One EXTREMELY annoyed and pissed of customer.

Steve Miley
4989 W Fair Pl
Littleton, Colorado 80123

No cookie or drink with 5 dollar fill up #7 FOR THE THIRD TIME So sick of this What is going on at your port saint john florida location? Im a cook for 30 years so I always give the benefit of the doubt for all fast food workers But come on this is the 3rd time Who is eating all my cookies and drinking my drinks? You better figure it out Im sick of paying for things I dont get

Hello:

Just wanted to tell you about the horrible experience at KFC on highway 92 and Bells Ferry, Woodstock Georgia 30189.

My husband and I are in our 60's and worked a long day. We were tired and didn't want to cook. Mind you we hardly ever eat out or get fast food so this was a real treat. Since we do not have experience with our menu, I asked for the fill up meal. My husband asked if they could mix they chicken. SO I asked, and the girl gave us such an attitude it was unbelievable. There were no other cars in the line and one in front of us. The place was not busy. She said in a condescending nasty tone, "What do you want "and goes on to speak to us like we were retarded. I told her nothing and I will make sure your boss knows about this. As we drove past the window someone there waved at us while laughing. We drove to Bojangles.

NO excuse for the way were treated.

I am sorry to write this but it seems to me that you can't get any kind of a excellent product out of any of the stores I've visited! And that's for some time now. I really am sorry to say the ONLY thing that is worth talking about is the cole slaw. I don't expect to to get any kind of response from this but my God does anyone pay attention to this.? Consistently bad

We live in Sonora California, we have for 5 years, my sister-in-law for 54 years...we love KFC, but you have lost 4 more customers here in Sonora Ca. Every time we go and I mean every time. No extra crispy no regular and when you say you'll wait they tell you that they are changing the oil, (in the middle of the day) this has happen over and over again be it 1pm of 11am to 5pm they always have an excuse, manager or asst.mgr is no help either. And on top of that the sign on the door says that they are open till 9pm. Well guess what they close earlier and earlier. Last week I had a craving for chicken went by and at 730pm they were closed this happens all the time.we are sick of it. Thus is the only KFC that is like this. You need to reevaluate your manager up here and there staff. You have lost our business for good.

Disgruntled Customer
Kristie Sullivan

when i got my food in the drive in area, the worker didn't say anything, she just handed us our food and watched us drive away. We didn't get any napkins, the cookie we paid for, or even some utensils to eat our food with. The worker also didn't ask if we even wanted any sauce. I am not satisfied with my purchase and will definitely debate not going here again