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Captain D's Customer Service

7
Complaints297
Pending23
Resolved21

Captain D's, LLC

624 Grassmere Park Drive, Suite 30
Nashville
Georgia
United States - 37211

Customer Support Phone Numbers

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Captain D's Complaints & Reviews

Captain D's / kept getting my order wrong

Al
Apr 20, 2019

I visited captain ds in west Memphis ar with my family 4/20/19 at 21:24 I ordered a shrimp (4) with. The clams had to send my order back 3 times before finally getting my order in pieces I also ordered a 4 pc fish with mac & chz. And okra was never offered apology very disappointed I drove...

Captain D's / I am complaining on the rude managers an she had

Ni
Apr 18, 2019

I was excited cause finally got my 500 points. Well when I ordered instead of telling me that my order was over the limit, she rudely told me I must not have the points. Then rudely basically I was a. Problem & she didnt wanna deal with it. So I went to my car and got everything figured...

Captain D's / two piece fish with two sides

Ve
Apr 16, 2019

Yall need to tell Captian D's in Forestdale Alabama that they need to change their grease that cook the fish in bc My husband and myself have had the worse gas. From both ends. Our burps taste like a our farts. Get it together Foresrdale Alabama captain D's. I'm still tasting it from two...

Captain D's / service

Li
Apr 12, 2019

I ordered our food by phone...10 piece family meal with 5 extra pieces..at 5:07 pm my husband was coming in then and it is now 6:00pm and no food! It's a mad house inside the store. No organization at the Oneonta AL store at all. If he DOES EVER GET OUR ORDER I hope it's going to be...

Captain D's / raw food & unsanitary workers

Sa
Apr 7, 2019

My Name Is Sade' Rembert and I Visited The Five Points West Location On Saturday April 6, 2019. I Ordered A Grilled White Fish Meal With Double Broccoli and Lemon Pepper As My Seasoning For The Fish. When I Got My Food It Incorrect. It Wasn't Blackened. Once I Told Them My Meal Wa...

Captain D's / missing food and food employee

Ja
Mar 11, 2019

Today is my husband's birthday and my son went to get the whole family dinner, to my dismay when he got home the birthday guy did not get any food and my order was wrong and no cocktail sauce was put in our bag, this all happened in the drive thru. I called Captain D's when they...

Captain D's / fried fish

Sh
Mar 5, 2019

Having eaten at this particular restaurant for many years, my most recent experience was, on a scale from 1 to 10, sadly, a 0. The staff appeared to all be teenagers, dressed as though they all just walked out of goodwill and one old man delivering the food to the tables who could barely...

Captain D's Seafood / wait time is unacceptable and food quality has gone down.

Mi
Mar 4, 2019

I have given captain d's chance after chance to please me. The location closest to me is in corinth, mississippi.in the past, I use to work at two different franchises. I am familiar with the overall routine of the establishment. I don't mind waiting 5 to 7 minutes for 2 hot...

[Resolved] Captain D's / wrongful termination

Ta
Feb 25, 2019

My name is tamika lucky, rn, and I am the aunt of nashiyah nyree johnson, whom had been employed by your company for more than 1 year. She was wrongfully terminated last week due to a rude customer harassing her 2 consecutive days due to personal reasons unrelated to the job. My niece is a...

[Resolved] Captain D's / service

Wg
Feb 24, 2019

On February 24, 2019 around 7:40 P.M. my wife and I visited the Captain D's on Davis Dr., Warner Robins, GA. I placed an order in the drive-thru for 1 Captains Giant Fish sandwich. I ask for cheese only, no tarter sauce. We waited in line for close to 20 minutes. When we got to the window...

[Resolved] Captain D's / food

Le
Feb 16, 2019

I had order a grilled skewer shrimp with loaded baked potatoes and broccoli with chocolate cake . I didn't receive my chocolate cake and call to see if I can get it since they just closed and I lived down the road . They let me get my chocolate cake . My broccoli and cheese came with three...

[Resolved] Captain D's / customer service/ hygiene

Ho
Feb 15, 2019

No hair nets smacking of gum not washing hands after touching face and hair. Taking long time for people to get food. Employees keep walking out the doors smells like smoke when trying to talk and complain. When training a person they kept walking away from person they was training. A lady...

Captain D's / unethical behavior

Sy
Feb 11, 2019

"Injustice anywhere is a threat to justice everywhere. We are caught in an inescapable network of mutuality, tied in a single garment of destiny. Whatever affects one directly, affects all indirectly." ― Martin Luther King Jr., Letter from the Birmingham Jail My Black History Month Message...

Captain D's / service

Na
Feb 3, 2019

On feb 2 2019 I was at your resturant around 7pm after being in line for ovrr 30 minute I place order and was rudely told we dont have corn, salald, or mac and cheese. Wow why r you open. I get to the pick window and three was asked my order. Get my order after waiting snothrt 15 minute...

Captain D's / customer service

Sc
Feb 2, 2019

Events from our visit on February 1st at 8:00 PM. While taking my wife and son to the Wetumpka, AL location, I noticed as we entered the parking area there were 3 cars that had pulled forward and waiting on their orders. A 4th car at the window, and 2 cars waiting in the drive-thru to...

Captain D's / food quality and temperature

Sh
Jan 27, 2019

Me and my family visited The Captain D's Seafood Restaurant in Ruston, La. Sunday January 27, 2019 .We ordered several Chicken Dinners, Fish, okra, fries and butterfly shrimp ... The chicken looked old and like it's been under the warmer for a while.. We got our food in less than 5 minute...

Captain D's Store Number 3773 / speaker problem drive thru/food

Li
Jan 12, 2019

12 Jan 19 at 16:48 pm 036 My grandmother and I went to the Captain D's in Jacksonville, Alabama to order us supper. 1. Pulling up to the speaker at the drive thru to order we could not hear Brianna speaking after asking her to speak louder and repeat herself. 2. We pulled up to the window so we...

[Resolved] Captain D's / the food not being cooked properly and inedible.

Sh
Jan 3, 2019

My name Sherry Barton Anderson, Indiana captain D's. My number 7656423965. On January 3rd 2019. My helper aide was sent by me as I am on hospice to purchase a 2 piece flounder dinner. They were asked for it to be lightly fried. Flounder being so thin if over cooked becomes so crunchy I...

Captain D's / service and food

Au
Dec 30, 2018

Today Dec. 30, 2018 my husband and I visited the Bartlett location in Tennessee. We had a coupon for a seafood feast for $20.97 we were changed $27.71 after ordering the feast with macaroni and cheese and okra. I ask that the order be freshly made as we had guest at home and I wanted the...

Captain D's Astrozon Academy Colorado Springs / food was very cold 15 minutes waiting on food drive thru lady was very rude I will plan on going to long john silvers for now on

Da
Dec 24, 2018

Shift manager named heather was very rude and mean I had my co workers and brought to eat here and the service was slow my food was cold that shift manager looked like she was on drugs too. My co workers were very mad when I brought them here very bad service the owner needs to start...

Captain D's / gave wrong food again

Ed
Dec 19, 2018

I was so hungry after being in Dr office today, I went captain d, and ordered southern style meal with 2. Cole slaw, but when I got home, they had fries instead, this isn't the first time, so i went back to store to get my money back, and ga e them the meal bac, I'm so tired of this, if i...

Captain D's / food quality, service, products

Th
Dec 15, 2018

I went to Captain D's for dinner before 3rd shift at work. Drive thru was completely clear. I ordered 4 PC fish, 2 large Cole slaw, 12 PC shrimp. I was told after payment there was no tarter sauce. I said how does a fish Jonny not have tarter sauce and how come you didn't tell me before...

[Resolved] Captain D's / wrong meal

Ve
Dec 8, 2018

We had to wait about 15minutes in line. When I got to the window it was another 5 minutes. Because I was driving I couldn't look at what I had. I ordered a 3pc fish dinner and when I got home I had a shrimp & fish meal deal. My fish was wet because cole slaw was literally all over...

[Resolved] Captain D's / fish order @ store 3546

Gu
Dec 7, 2018

I placed an order on 12/07/2018 for the Family Fish meal which included 10 Pieces of fish and two side orders. My Fish was not as I thought it would be, fish had too much fish Batter and hardly any fish and tasted like the fish had been freezer burned and dry. I have had Captain d's fish...

[Resolved] Captain D's / drive-thru store #3512

Eb
Dec 6, 2018

I was at the drive-thru through today with my man and your employee, Jywanna, was very rude and unprofessional. She took our order and while I was telling her what I wanted, she kept cutting me off saying is that it? When we got to the window, she didnt bother to say nothing to us but...

[Resolved] Captain D's / employee training

Ra
Dec 4, 2018

I went to your restaurant for the first time ever this evening the one in Smyrna Tennessee on Lowry Boulevard. The gentleman that took my order was on his first night so I understand he had little knowledge of the menu but there was a manager there young female I asked her what came in the...

[Resolved] Captain D's / customer service

Sh
Nov 30, 2018

On 11-30-18 at 17:20 My husband entered your store #364435 On South Highland Ave in Jackson TN 38301 His order was number 0435 Carry Out. The receipt says Mariah took the order and he was guest #003. I was home sick so y husband decided to stop by your store to bring me home some dinner...

[Resolved] Captain D's / fish

St
Nov 28, 2018

To whom it may concern I have just purchased a meal from the local captain D's here in Greenville Ms and I ordered the four piece two country fried and the other two battered dipped. When I first started my complaint I didn't know that it had to be up to 350words just so I can get a reply...

[Resolved] Captain D's / injury

Ja
Nov 23, 2018

In October 2017, While leaving my table after dining inside Captain D's, I was walking toward the door to exit, when I slipped on the floor that was being mopped and no warning signs up to let people know to proceed with caution. I fell on my knee, slid and hit my head and was knocked out for a...

[Resolved] Captain D's / order deadly wrong.

Fi
Nov 19, 2018

11/16/2018 Friday afternoon. My family placed a order at Captain Ds. We order chicken tender kids meal (recipe to prove) for my cousin and they gave her FISH. SHE IS DEADLY ALLERGIC. we her lips were had swollen up and her throat started to close we had to take her to the ER. We were there...

Captain D's / management and social media

Ju
Nov 11, 2018

A manager at the store on Washington rd in Augusta Ga has been posting live videos in uniform at the store with negative talk about the upper management and says do not come to that store to eat. Name is Christina Ledford and video can be found in link below...

[Resolved] Captain D's / kitchen help

Sh
Nov 7, 2018

On November 2nd I visited the Captain D's, in Belleville, Illinois #3332 I placed my order with Carol and returned to set down set down in the Lobby. While setting in Lobby the young lady cooking in kitchen thru my togo box out of the kitchen and it missed the counter and went on the...

Captain D's / the location at 1665 sycamore view rd memphis, tn 38134

Ch
Nov 5, 2018

I went to the above location about 40 mins ago & after sitting in the drive-thru 35 mins, I made a $5 purchase via my credit card. The cashier (Crystal, is stated on the receipt), that took the purchase made a mistake & charged my card for another customer's meal, double the cost of my own...

[Resolved] Captain D's / restaurant extremely dirty

La
Nov 3, 2018

I have eaten at captain D's many times in different locations but i have to say I was in the Newark Ohio location on 11/2/2018 and the restaurant was so filthy dirty. You could not get a table that did not have food and crumbs on.The table seats were dirty with crumbs, we had to brush it off...

[Resolved] Captain D's / ethel

Ac
Nov 2, 2018

Horrible customer service playing some bio taking something but I did not take anything she deserves to be fired it is not the first time that I've actually had terrible service at the same exact person at the same Stirefrom this point on I will no longer shop at any cavities in my area...

[Resolved] Captain D's / business closing early

Ma
Oct 29, 2018

I went to Brunswick, Ga Captain D's off altama ave. @ 9:35p.m. to the drive thru a young gentleman came on the intercom letting me know they were already closed, BUT WHY? when the business hours posted on entrance door Sunday-Thursday close @10:00p.m. Friday and Saturday Close at 11:00p.m...

[Resolved] Captain D's / 8:41 pm

Ch
Oct 19, 2018

It is 8:41 pm and I have been waiting in the drive thru line for 30 minutes and still have not reached the window. This is constant at the Madison, TN location. Misty is the employee at the drive thru window... I'm so glad I'm not starving or have any kids with me. This is completely...

[Resolved] Captain D's / employee

Gr
Oct 19, 2018

Your store on Hwy 80 has an employee name Chandra (peaches) . I came into the store on yesterday and every word was a curse word that came out her mouth referring to the drive thru customers. She has a nasty attitude towards us as consumers. I have complained about this before and I see...

Captain D's / bad service nasty food prep area

Du
Oct 17, 2018

We went into captain ds last night in Chatsworth ga it was not busy. They took our order and we waited 20 mins for out food. I watched the two boys in the cooking area the whole time. They were not working just talking after 20 mins I ask about our food. They hadn't even started cooking...

Captain Ds Employees / the north augusta captain ds

Ms
Oct 14, 2018

My family and I just moved to north augusta about a week ago.. We went around asking about good places to eat and a young lady at a store told us captain ds.. Later that night my family and I went to captain ds and before we could get in the door their was an altercation between co-worker...