Captain D's’s earns a 1.4-star rating from 5 reviews and 611 complaints, showing that the majority of seafood diners are dissatisfied with their meals.
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The slackest place to eat
This place is absolutely disgusting and completely unprofessional. The staff is rude, the food is handled without gloves, no one wears hairnets, and it's a miracle anyone walks out without getting sick.
One of the employees is clearly under the influence and smells like alcohol and cigarettes — and he doesn’t even wash his hands before touching food. Another worker is lazy and heartless, literally standing around watching elderly customers struggle without lifting a finger. And the big woman up front? Beyond rude. Talks down to people and treats customers like we’re annoying her just for ordering.
Even worse, the supervisor, Darren Dent, had the nerve to post someone’s private information on a board for everyone to see. That is not just disrespectful — it’s a violation of basic human decency and possibly the law.
The food is trash, the people are nastier, and the whole operation is a health hazard. You’d be better off eating gas station sushi than anything from this sorry excuse for a restaurant.
Captain D’s do better — or just shut this location down.
Recommendation: never go here
I don’t know who’s managing this particular Captain D’s, but they clearly have no business running a fast food joint — or any business that serves real people, for that matter. What I witnessed at this location was straight-up foul, unsanitary, and downright disrespectful on every level.
First of all, the staff clearly don’t give a damn about hygiene or customer service. A big, loud, rude woman who acted like she ran the place had the nastiest attitude I’ve ever seen in any restaurant. She was rolling her eyes, talking down to customers, and speaking to people with a tone that made it crystal clear: she does not respect the people walking through the door. Nobody should be talked to like that — especially not while spending money on food.
But that wasn’t even the worst part.
There’s a white male employee with scarring or acid marks on his face who reeked of cigarettes and alcohol. The man looked and acted like he either just woke up from a hangover or hadn’t sobered up yet. And yet — this man was handling food with his bare, unwashed hands. I watched him touch his face, counters, and God knows what else, and then go straight to plating customer meals. No gloves. No handwashing. No hairnet. No care. That’s not just disgusting — it’s dangerous.
Every single person working that day looked like they couldn’t care less about sanitation. Not a damn one of them had on a cap or hairnet. Food was being handled like it was garbage behind the counter. It was sloppy, careless, and absolutely revolting. I wouldn’t feed that food to a stray dog, much less a paying customer.
Now let’s talk about the so-called “manager.” This person — instead of taking charge, setting an example, or correcting the chaos — had the audacity to be even more disrespectful than the rest of the crew. They spoke with a smug, arrogant tone, brushed off concerns, and acted like customers were just a nuisance to deal with. That’s not leadership — that’s pathetic. If this is how Captain D’s trains its managers, then it’s no wonder the place is falling apart.
Between the nasty attitudes, filthy kitchen practices, and complete disregard for human decency or health standards, this location is a lawsuit waiting to happen. If nobody at the top steps in to fix this mess, someone’s going to get seriously sick — and I guarantee the public will find out about it.
This isn’t just a complaint. It’s a warning. Get this location under control before it becomes a headline.
Disgusted,
Cold food‼️
Sitting in Establishment Right Now...ordered food,waited...Fish was Hott...Fries were ice cold🤮 Totally unacceptable😭And it's LUNCHTIME... EVERYTHING should be HOTT‼️Grayson seemed to be OVERWHELMED trying to get EVERYONE their orders our to tables.This Lady called Manager because Her Fries were COLD🤔 I just left mine on the plate.
Drive thru disconnect
I ordered two 2pc battered fish meals from store#3797. The order taker asked if I wanted to add 5 butterfly shrimp for an extra $1.99. I told her to add the shrimp. The drive thru cashier/order taker confirmed my order while accepting my payment and receiving my order. I didn't find out that the shrimp was missing until I arrived home. It was too inconvenient to return to the store. I wish the drive thru would check the order on behalf of the customer before passing it to them. It doesn't give a good feeling that this shortage my happen more often than not.
Recommendation: Even if you ordered a lot at the drive thru, stay at the window and take the extra time to open and check your order before driving away with your order
nothing to write home about
Greeneville TN: this location appears to be busier than most, so we assumed it much be good, My wife and I went with high expectations she ordered the fish and shrimp and I ordered the giant fish sandwich but they didnt have any buns so I got fish and fries. order was ready by the time we finished paying , our food was barly warm, the fries were so cold they were hard, I did request a replacement which they did, but over all we were highly disappointed and will not be back.
the friendliest person was the woman working the dining room, the assistant manager who took our order couldnt even explain the menu items.
Recommendation: iv you just want a cheap meal and not too particular this may be an option, we ate in , Im afraid to know what we would have gotten through the drive through.
Order wrong & incomplete
Ordered lunch at store #3695 @ 1:53pm. I ordered two of the $5.99 8 piece shrimp and fries, one corn on the cob, one slaw, one add on 5 piece butterfly shrimp and one order of the funnel cake stixs. The lady read it back to me and I confirmed the order. She handed me my bag after I paid and I drove home. The order was completely wrong and missing the funnel cake stix. I got two 2 piece fish with 4 shrimp. I called to complain and was told to drive all the way back with the food. To give them the food and they would correct the order. No apology, nothing. It is way to far to drive back and its also against health care standards to take the food back. They need to work on better ways to ensure orders are correct. We pay for it we should receive it.
Captain D's Complaints 611
Seafood feast fish
I ordered the Seafood Feast at 3313 Western Branch Blvd, Chesapeake, VA #331710 and not sure what we got the Fish looked like some type of planks and did even taste like fish. The Tarter Sause was spoiled. Ended up throwing the Fish Away, only ate the Shrimp, Sides and a couple pieces of the Fish. Been going to this Captain D's for years -- This was the worst food we ever got from there. What a waste of $44.49
Read full review of Captain D'sService
Hello, we went to the captain D's today (3-20-25), the lady that took our order Michelle M. at the Elizabethtown 1613 N. Dixie Hwy. She is so Rude. she doesnt say hello,thank you, just looks at you and when you say hello she just looks at you. She dont need to be a cashier she dont know how to have customer service. Also they never say thank you for coming in.
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Spicy fish sandwich & service
I went to the 4646 Hugh Howell Rd Tucker, GA 30084 location at 11/04/2024 at around 11:50. I went thru the drive thru because I have a short lunch break. My order was taken and I had to repeat it a couple of times. I asked for the Spicy fish sandwich combo. The store was nearly empty. When I got up the window, they told me that they were out of the drink...
Read full review of Captain D's and 1 commentIs Captain D's Legit?
Captain D's earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Captain D's. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Captain D's's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Captainds.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Captainds.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Captain D's and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Captainds.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Captain D's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 611 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Captain D's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Food
We got there about 11:00 4209 Hackcross Memphis Tennessee 38125.
My Husband and his Mother ordered 2 piece fish and shrimps orka and slaw, fish was not hot slaw was tainted. I saw them refry orka very unsanitary
I order white fish meal, fish and okra was refried and slaw was tainted and they was not friendly
Order was too costly not to be perfection!
Claimed loss: $46.22
Desired outcome: Refund
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Product and service
8-14-24 7:00pm. I just went through the Captain D drive through in Hendersonville, TN on Main St.. I had a bad experience 2 weeks ago with receiving fish and chicken dinner that had been fried in very old grease. I could not eat it. Even the crust was a brown color with flakes of burn through it. I decided maybe it was a bad night so decided to try again...
Read full review of Captain D'sFood and customer service
I ordered the Ultimate Feast on May 2nd, 2024 @ 16:06pm at Captain D‘s on Kraft Street in Clarksville, TN 37040! Order #0112, drive thru. Skakira Guest #010, Register 8. I waited about may 10 min or so on the Meal I ordered. I live 2 min from this location if that. I got home fixed everybody’s plate. French fries and hushpuppies were old, cold and...
Food and service
Capt ds store 3165 the workers were very rude they got my order wrong they forgot the slaw I told the waitress about and she said she would bring it out and never did went to the counter and the waitress asked the cooks to give her a slaw and I heard the cook say I put on the plate what they ordered clearly I showed my receipt finally got my slaw by that time we were through eating so we asked for a to plate the waitress had to get it approved from the cook then they started making snide comments heard one say I hope they don't come back my order # was 0074 my email is [protected]@yahoo.com
Desired outcome: a refund of 15.48 or 2 free meals
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Store
I placed a order on the website today. I was called from a restricted number right after the order was placed and was told that it was the local store here in Jonesboro, AR. I was told by Malika that they were out of chicken and butterfly shrimp. She said they would replace the shrimp with popcorn shrimp and the 6 pieces of chicken with corn. I told them...
Read full review of Captain D'sCustomer service
Date and time of complaint would be everytime I make the mistake of visiting this location, which from now on will be never. These people, one in particular, are rude, indifferent, or otherwise absent from their posts. In addition your order is often incorrect, old, cold and downright nasty. The location is Breiel Blvd, Middletown Ohio. Do us all a favor and close this location before they poison someone in the community.
Desired outcome: Fire your useless workers, and close this location
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Actually I lied, I lied about them because I used to work there and they fired me. Then I got into an argument with my grandma. and i was angry at them and I punched her in the face. She pressed charges on me cause my dad told he to. so I lied about him doing things to me in the shower. NO one believes me since I lied about this before. When they fired me I lied about my male manager feeling me up, but witnesses said i lied.
Gift card online purchase has zero balance
Hi, I purchased a $50 gift card for my parents for Christmas 2023. They tried to use it for the first time and were told it has a zero balance. I went to www.storecard.com which is on the back of the card and entered the card information. It shows zero balance and I can view the transactions. I cannot find a way to contact them so I am contacting you. I purchased the card on 12/11/23 and it shipped to my parents on 12/13/23. According to the transaction list it was first used on 12/8/23. A date prior to me ordering the card! At times, transactions occurred several times in a week. My parents are 87 & 88 years old and go to Findlay one day a week and they do not eat at Captain Ds every time they go.
Anyway I think during the processing someone got the number and used the card. I would appreciate you replacing the gift card for $50 to my parents.
Below is a copy of the email purchase confirmation and a copy of the transaction list found on Storecard.com.
Please help!
Thanks,
Cindy King
To: [protected]@comcast.net
Subject: Captain D's Receipt for Purchase: XQU7RDFNMA2Y
Cynthia King Here is your purchase receipt for order# XQU7RDFNMA2Y
View this email online
YOUR GIFT CARD PURCHASE RECEIPT
Billing Information Confirmation: XQU7RDFNMA2Y
Cynthia King
3010 Ashridge Way
Granite Bay, CA 95746
UNITED STATES
[protected] Order Date: December 11, 2023
Payment Type: Visa
Subtotal: $50.00
Shipping Total: $0.00
Order Total: $50.00
Amount Paid: $50.00
Qty Item Description Shipping Address: Price Status
1 To: Mom & Dad
From: Kings
[protected]@comcast.net
Virginia & Dwight Orians
124 W Noth St
Carey, OH 43316
UNITED STATES $50.00
Shipping: $0.00 Order Received
ID:76.127.107.253
Copy of transaction list found on Storecard.com:
03/02/24 05T2 PM CT BALANCE $0.00 $0.00
03/02/24 05:01 PM CT SALE - RETAIL APPLICATION $0.00 $0.00
01/29/24 02:11 PM CT SALE – RETAIL APPLICATION $0.00 $0.00
01/26/24 02:33 PM CT SALE – RETAIL APPLICATION ($2.29) $0.00
01/24/24 02:23 PM CT SALE – RETAIL APPLICATION (S4.99) $2.29
01/08/24 01:26 PM CT SALE - RETAIL APPLICAȚION ($4.99) $7.28
01/06/24 05:15 PM CT SALE - RETAIL APPLICATION (S4.99) $12.27
01/05/24 12:17 PM CT SALE – RETAIL APPLICATION ($7.89) $17.26
12/23/23 04:46 PM CT SALE – RETAIL APPLICATION ($4,99) $25.15
12/20/23 01:48 PM CT SALE – RETAIL APPLICATION ($4.99) $30.14
12/16/23 01:53 PM CT SALE – RETAIL APPLlCAȚłON ($4,99) $35.13
12/11/23 02:17 PM CT SALE – RETAIL APPLICATION ($4.99) $40.12
12/08/23 01:13 PM CT SALE – RETAIL APPLICATION (S4.89) $45.11
12/01/23 01:30 PM CT ACTIVATION $50.00 $50.00
Claimed loss: $50
Desired outcome: Replace $50 gift card to my parents
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Need refund for not receiving order after 45 minutes in restaurant
I placed an order at the Milledgeville, Ga. restaurant at 6:46pm on 2/27/24 inside the restaurant. After waiting over 30 minutes for my order in the dining room, my family and I heard a loud verbal dispute/argument occurring in the kitchen. Everyone in the dining room was able to hear this dispute. There were approximately 4 tables waiting on food with...
Read full review of Captain D'sUnfair termination/convicted felon assistant manager
Hello my name is Trent jamal Brown I just wanted to let you know I found out that this lady at my Job named "Eleanor Anne Colon" Date of birth 12-18-1992 is working around alot of children like 15 and 16 majority and making unfair terminations texas. Location name and adress:Captain D's 5902 N. Fry Road Katy Tx 77449. I didn't know she was a Convicted Felon...
Customer service and false advertisement on drive thru order screen.
order #0037 the screen price was $11.19 for dinner or $7.99 for meal. I ordered the $7.99 meal. When I got to the window the cashier said they have no $7.99 meal. He called the manager David who was clueless to say the least. I went back to take a picture of the menu showed him the picture. He in turned went and look at the menu and said he don't know...
Read full review of Captain D'sService and poorly cooked food
I ordered a 10pc family fish meal from the Cahokia Heights in Illinois location. They over cooked my fish and the hush puppies were horrible. I took it back in to be fixed and the same thing. I called this morning and spoke with the most ratchet females that they hired. All lies saying I have to wait until the general manager comes. Mind you I was speaking...
Read full review of Captain D'sIncomplete order.
On December 18, 2023 at approximately 6:45 PM ET, I stopped at your location at 4478 Jonesboro Rd, Forest Park, GA. I ordered2 of the Fish and Fries Specials advertised on ads at the drive through speaker for $5.99. Upon arriving home I discovered the order did not contain the fries. Had the lobby been open this mistake would have been avoided. More...
Read full review of Captain D'sComplaining about service of Cullman , Al store
Hello. Love the food - but the wait 12/17/23 8:00 PM for a meal in the Cullman, AL store has become too long. I realize the time noted is late for supper, but every time in the last few months has been ridiculous. Tonight I have left the drive through line after a 10 minute wait along with 3 other cars. I had a $ 30 order that was not purchased. I hate to complain - but - hope you can relay to the staff that there are customers that would like to eat at your restaurant but will not wait this long for a meal.
I am a business professional and didn’t want to leave a bad review on line - but hope corporate can remedy
Claimed loss: no loss
Desired outcome: Faster service. At this point- i will not be back to your store
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Service
I went to get 2 bags of ice and to order a dinner for me. I am 82 yrs old. I go here 2x week for this. I went one day and my order was 5.50 and 2nd time. One day apart was 7.85. I said no not correct. The girl took out 1 hush puppy and said 6.75. I told her now I can't eat tonight and she replied. WELL GOOD! I left there with nothing and will not be back. I have been going there 18 years. But not now!
Drive-thru customer service
I went through the drive thru at the Captain D's in Louisville KY, Store# 3532 or 3582 on Dec 8, 2023 at 20:17. We had a long wait using the drive thru, but that was going to be okay. The experience went okay up until the server at the window asked if we wanted any sauces. We asked for tarter and vinegar. She left the window to complete our order and put...
Read full review of Captain D'sCustomer service
I stopped at horn lake captain d’s today and the customer service was TERRIBLE. The lady Jasmine in the window it was 12:48pm when I got my order. she was rude at the speaker, rushing me to place my order and once I got to the window I asked for sauce and she didn’t respond letting me know she heard me so I nicely asked again and she said “I heard you the...
Read full review of Captain D'sMissing piece of fish
Grand Prairie
Time 7:10 pm
Amount $31.67
I ordered a wild salmon meal & a 3pc fish meal with a extra piece of fish. Along with two 6oz tartar sauces. The extra piece of fish I ordered was not included and I notcliced it when I got home. I live 20-25mins away depending on traffic. I also did not recieve my receipt but I have attached proof of purchase in the amount stated.
Claimed loss: Appreciate $2
Desired outcome: Gift card or free meal of some sort. Or something to cover the missing piece of fish. Yes, $2 is small but it the principal that I was expecting my order to be correct when I got home and ITS NOT.
About Captain D's
Overview of Captain D's complaint handling
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Captain D's Contacts
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Captain D's phone numbers+1 (615) 391-5461+1 (615) 391-5461Click up if you have successfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have successfully reached Captain D's by calling +1 (615) 391-5461 phone number Click down if you have unsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have UNsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number
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Captain D's emailshumanresources@captainds.com100%Confidence score: 100%Supporttracy_paul@captainds.com99%Confidence score: 99%communicationrebecca_day@captainds.com99%Confidence score: 99%realestatecalls@captainds.com96%Confidence score: 96%mediainquiries@captainds.com96%Confidence score: 96%communicationwebmaster@captainds.com96%Confidence score: 96%itfaq@captainds.com95%Confidence score: 95%
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Captain D's address624 Grassmere Park Drive, Suite 30, Nashville, Georgia, 37211, United States
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Captain D's social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 01, 2025 - View all Captain D's contacts
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