KFC

November 30, 2019.

Abdulsalam Helmy
Americana food company - KFC Qatar
Doha, Qatar
Doha City, Qatar.

RE: Complaint Against Supervisor.

Dear Abdulsalam Helmy:

I am writing this letter to inform you of the behavior of one of the female supervisor in this company——- Rosemarie Velasco. I am referring to the constant discrediting, use of abusive language and intimidation that We have been experiencing from —- Rosemarie Velasco especially on 29/11/2019, she is very delusional, denial, lazy, rude, always angry, always shouting, not using please and thank you, demanding, and giving always bad pressure, she always want arguments, she like fighting against its team and staff, she has no respect at all towards its staff, not giving feedback and specially not giving positive feedback and not giving appreciative feedback, when she talk she never smile, and the worst she like to ignore the costumer and saying them not to comeback in KFC restaurant Doha.

The scenario yesterday we cannot hold and keep quiet anymore, first of all she is psychopath because one of our fast and hardworking Delivery rider outpouring a cup of drinking water to him in the pants he just wanted to drink water after he delivered order from costumers and going out thirsty because of the hot climate outside, second she'd demanding the alone marination staff that before she came atleast 7am all the marinated chicken must done and if failed she will give a dayscut like that she always did to the marination staff, and the 4 supervisor trainee under her is she's always giving task but not teaching them, she likes that the supervisor trainee relying only to the papers without proper coaching to the trainer, i can see to the face of the supervisor trainee that they don't have happiness once Rosemarie Velasco talk to them because of her attitude problem, once the supervisor trainee are self-training to their respective station of their technical she always interrupted and giving task which is not belong to their technical, she's not helping the supervisor trainee to learn the technical station that's why all the supervisor trainee here in Doha KFC is late in their training calendar because she likes to delaying them in their respective training, and the ways she teach and speak to the supervisor trainee is with mixing discouragement and pulling down, she degrading them and embarrassed them infront of the staff, that's why as we observed majority of the staff here dont like to renew thier contract and searching another company which is no supervisor like Rosemarie Velasco's rude and psychopathic attitude. Hence she is very low moral on account of she has a relationship with previous Nepal nationality Assistant Manager here in Doha KFC with her full development of thinking that the Asst. Manager is Married man has a wife and children in Nepal, i think that is against the law of this company and she is breaking the law of marriages and commitment. Even if that Asst. Manager is before expected time is transferred another store but she has guts to affair that man House because thats man leaving out to the company's accomodation, she Rosemarie Velasco is very often to lived in company's villa in Thumama and now particularly living that man's House near in Doha KFC, the problem is she is always coming late to her work schedule at 7am sometime she comes at work and logging in at 8am to 9am which is very unfair to the staff.

I have tried to bring this issue to your attention with as much high priority level. It is, therefore, my wish that you try to find out what the problem is and act on it in the best way possible. We love working here, and We know that this is a company that holds true to employee wellbeing. As such, We trust that you will handle this matter amicably.

We are looking forward to a positive response.

Sincerely,

Ahmed delivery rider, Shiva, Nikko Baldoza 3933, Richard Marcelo 6452, Lea, Amro, Michael Ken, Mohamed, Mark, Ella, Edwin 6343, Steff 950, John 5903, Tina 950.

We are disappointed and shocked at the wings we ordered from KFC Wetton drive through
I have been trying for an hour to call the branch
021 703 2047 TO COMPLAIN
Line stays busy.
We ordered 10 wings
My word..3 wings had only tasteless batter NO CHICKEN ON IT..and undercooked.. no taste.
IS THIS THE NEW STYLE AT KFC BONE WINGS TASTELESS WITH UNDERCOOK BATTER

And rest was smelling..stinking infact.. under cook..and the smallest wings..EVER...bones on wings

Shocking how no one answers the phone at the KFC

Look at the quality your staff serves loyal customers.

You'll should be embarrassed .
Next time advertise to your Customers that wings have no chicken on it..and you'll camouflage it with tasteless thick batter.

Also if I wanted fish smelling chicken bones I would have went to a Fishery Shop...

I trust you'll will DEAL WITH MATTER..AND ASK YOUR STAFF NOT TO EAT THE CHICKEN OF THE WINGS...THEN DIP IT IN BATTER AND SERVE TO CUSTOMERS

DISGUSTED

Lubayna Mansoor
[protected]
[protected]@gmail.com

I have 2 gift cards that i can't use they were given as gifts to me from my grandson. they have cash on them when i call to check.
But when I go to restaurant to use them they don't work! the casheir tries a second time no dice, she then calls over a supervisor and he does the same thing, tries it twice no dice ask for cash.
Don't have the cash that's why i was using card!
they give no # to call or person to talk to. any suggestions

Thiss consider this as complaints.

This is the second time i faced the problem which rm time of delivery updated online.
Today i ordered one supermega deal, delivery time i clearly mentioned 8.30 pm in site.
My order no [protected]. Delivery boy delivered at 6.30 pm. I rased a complain and they admitted their fault. And told me they call me back.
Till now no one responded. Since the food is now not hot and not crispy, i am going to put in micro owan to make them hot and eat as my son is hungry now !
We r very disappointed... !..

I just received fresh one at 9.30 pm from delivery boy, and gave back old one.

Anil
QATAR
[protected]

Ordered 8 piece all white chicken meal. Got home, and chicken was inedible. Was extremely tough.

Drove back next day over 30 miles. Returned chicken and manager was extremely rude. Told her that the order was all white meat. She acknowledged me. She replaced the chicken

Drove back home. Chicken was not all white meat. Was almost all dark meat. I feel that the manager did this on purpose. Do not want to have to deal with this manager again.

Would like KFC to make this right.