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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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J
1:59 pm EDT

KFC Hygiene/product

Hello,

This evening I purchased a fillet snack box on my way home for my daughter from kfc in stoke on trent, Fenton through the drive through. Once she started eating we found a clump of hair in her snack box. This is absolutely shocking and disgusting, considering staff should be wearing hair nets. Please see photos in the attachment.

Look forward to your response.

Jade

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S
9:43 pm EDT

KFC Cookies

We went through tonight for a one person bucket. They forgot the sauce and tenders. One worker took 10 minutes to bring it out of the warmer and put it in the box. Popcorn chicken is uneditable. The real reason why I came here was to tell you about the cookies. I am a kfc cookie maniac and I am so sad about the pre packaged cookie replacing fresh baked. I will not be eating kfc again anytime soon and I am a huge fan and I use to manage there. Very disappointed

Desired outcome: Change the cookies back and encourage dropping fresh popcorn chicken it only takes 5 minutes to cook and I was there for 10 anyway.

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2:58 pm EDT
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KFC General food

Laindon Essex store,

Crap Crap Crap

Do not eat there !

Been there 6 times since it opened recently giving it the benefit of doubt & has always disappointed !

Desired outcome: Get rid !!!!!!!

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S
5:54 am EDT

KFC Food

I bought a burger which had been stood too long as you can see on the pictures .

The salad were soggy the bread were dry I ended up giving it to the seagulls.

Desired outcome: In return would like a good will voucher for a bucket meal .I’ve not been in since having a bad food .gave me bellyache the bit I had bitten .

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1:12 pm EDT

KFC Shrubs on the property are blocking the view of cars which could result in accidents.

I am commenting about he KFC location at:

3930 University Blvd.

Jacksonville, FL 32217

(at the corner of Powers Ave.)

I have not contacted the KFC store, as I do not know how to contact the manager of the store directly. They may not realize that there is an issue.

This store is located on a corner of 2 very busy roads. Those vehicles wishing to turn right onto Powers Ave. cannot see the oncoming traffic on University Blvd. because of a large patch of shrubs on the corner of the KFC property.

I have seen several incidences where crashes were narrowly avoided where people could have been seriously injured. I think it would be wise for you to advise the KFC store at that location to get rid of the shrubs so as not to be sued. Thank you!. Danny Neiferd, 8470 Glade Lane, Jacksonville, FL 32217 Cell: [protected]

Desired outcome: Shrubs on the corner of the property need to be removed.

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J
10:17 pm EDT
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KFC Food

Ordered a 12 Piece Meal from KFC in Port Angeles WA this evening; 05/16/2022

I specified a 4:45PM pick up time. I was on time.

I got home and the chicken was very old, and the biscuits were hard as a rock.

I started my working career cooking chicken at Pioneer Chicken in Phoenix AZ in 1979. I know what freshly cooked chicken, slightly old chicken, and very old chicken is. This was very old. With the cost of food these days, I expect a certain level of quality for my hard- earned money.

Please address this issue so that I can have confidence in my future purchases, or you will have lost not just me as a customer but those within my sphere of influence.

My mailing address is:

Jon Walsch

PO Box 1044

Port Angeles WA 98362

Desired outcome: Address the quality issues at this particular store. Refund my $40

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12:03 am EDT
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KFC Wrong Order

KFC # [protected] West 5th St. Reno, NV 05/15/2022 3:33 P.M.

Order 6-piece chicken tenders and paid the full price. Got home with order in bag. There were only 3 tenders. I drove all the way back to the KFC location and they gave me 3 more chicken tenders but did not say they were sorry or thank you. By the time I got back home, original 3 chicken tenders were cold.

Reluctant to ever go to this KFC again!

Nancy Cutler

330 W Riverview Cir

Reno, NV 89509

[protected]

05/15/2022

email: [protected]@charter.net

Desired outcome: I would like an apology and a refund or a new FULL order.

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2:04 pm EDT
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KFC Boneless banquet

I was disgusted with my boneless banquet which I bought when I visited kfc boston last week. It looked disgusting, portion size was disgusting, price was disgusting for what I received. Haven't been for a while and won't be going for a long time again. Waste of money and definitely not like kfc pictures of the boneless banquet... If only! Everything even looked disgusting. I am a manager and our lads saw my meal and said they wouldnt be going again anytime soon. So def losing business.

Desired outcome: I think that there should be a refund at least.

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7:20 am EDT
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KFC KFC in Ripley Ms

They pushing ppl the wrong way and working ppl to dam hard want give no overtime and that plz shut that place down plz plz close that place done now ppl cussing in front of customers and my dad got sick off of uncool food from up there that place is going to make someone else sick frfr and my friend had a doctor's note for a very bad spider bit and the doctor told her not to be doing to much and she needs to rest and they trying to keep it from getting worse and that job place up there don't have no good service at all customers having to wait on their food for a hour and 30 minutes

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3:20 am EDT

KFC Boneless dipping box

Yesterday we got a boneless dipping box with 2 corns, 2 rice and chips.

The chicken was very brown and half ended up straight into the bin. The chips were all just soggy. The rice was just blocks that seemed like they had just been chucked straight into the pots and the corn had no date on and was easily noticeable that it wasn’t fresh at all. It was almost as if the corn was dry inside. This is the worst meal I’ve ever experienced and the customer service wasn’t great either. This was at the BLYTH store.

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12:09 pm EDT

KFC Quality of Chicken

On May 11, 2022 I ordered a 10 piece, 3 large size salads meal at the Grand Falls NB KFC. The service was good; the salads were good but the 10 pieces of chicken were very small. The bucket included 2 half sized breasts, 4 wings and 4 leg portions, and no thighs. The small breasts portion was one breast cut into two pieces and was so small it was hard to determine them from the wings. Very disappointing when you get home after a 25 min. drive to discover what was in the bucket.

This also happened 2 months earlier, the same meal and the same results but we thought we would give the take out another try. As much as we enjoy the taste of the food from KFC it may be doubtful that we will return to the establishment.

Desired outcome: I would like to see the restaurant improve in the quality of the meal and live up to the standard they have provided in years past. I would like to be compensated with a refund for both the meals.

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S
12:08 pm EDT

KFC They never listen to requests. And they pay no attention to the order details.

I ordered from KFC on Talabat. I specifically asked them not to give breast piece. A big fat breast piece was sitting there in my order. I asked them to give cheese fries and all I got was dry fries with NO cheese (I am not exaggerating there was literally no cheese in them). It was plain dry fries. These people are so stingy. Customers are paying extra 3 riyal for cheese only.

Whenever I dine in any KFC in Doha, if I ask them put cheese properly, the employees look at me as if I asked for both their kidneys! Same goes for sauce. They give literally 2 satchets of sauce for any order. We always have to ask for more. I mean how stingy you can be on such trivial things. Such a big name and such pathetic service.

Desired outcome: I would like to get better service next time. Nobody wants to get a refund on cheese fries, at least don't make customer experience pathetic.

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6:25 pm EDT

KFC Livers and gizzards.

Tried several times to order livers and gizzards but get told by the clerk that they’ve been taken off the menu because they can’t hardy get them, but visiting the surrounding kfc stores they seem to not have trouble and I’m wondering if this store just doesn’t want to sale them. Tried calling in orders and the manager herself said no phone orders. We had to come in or drive through. No matter what other store I have visited they’ve never had a shortage of product. This problem didn’t seem to start until this manager was hired.

Desired outcome: New management. This store has been compromised since this manager has worked here.

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10:53 pm EDT
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KFC my refund

I canceled my KFC order through my apps two days ago but I still haven't received my grabPAY refund until now. I canceled because I couldn't get my order for two hours because the rider didn't pick up my food. I called careline grab, she gave me the order number then I need to contact the merchart for a refund. how ?

Desired outcome: NUMBER ORDER BY KFC : NADIGVKDRJNUMBER ISSUED BY GRAB : 2f05f8a09da140880349d45d22cf81f

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6:59 pm EDT
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KFC KFC Souq al ali Branch simply stolen my money !

The souq al ali brabch in qatar has sent me the order with 3 missing items ; i raised a complaint and after they send the driver they sent him with only 1 if the 3 missing items .. i called around 5 times and raised several complaints but no body bothered to call me or to update me .

I have requested to refund the money for the missing items but no body even bothered to call back . This is horrible and unbelievable!

Desired outcome: I want KFC qatar to refund the money of the 2 remaining items and the branch manager to call me ! He never bothered what a branch manager you have !!

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6:47 pm EDT

KFC Did not receive proper order

I was traveling in AR and stopped at the Brinkley, Ar KFC to pick up a snack . It was Thursday, April 28,2022 at 8:30 pm. I went in to order because I had a trailer and could not pull thru. I ordered a BREAST and wing combo and left. Stopped later to eat and discovered that my order was a Wing and THIGH. I eat KFC frequently was totally disappointed that I did not have a breast, which I paid for.

Desired outcome: refund

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8:28 am EDT

KFC Chicken and gravy

I have just got a KFC ordered and gave special instructiono for extra sauce on my my mini fillets burger and my 2 wraps. The burger has come with the tiniest little slithere of mayo no extra on the wraps and the kansas chicken bites have 4 little tinny pieced in the tub. The gravey is like water. The wraps have just chicken and sauce in that's it. and iam not happy with anything from this order! Pleave contact me backnowledged as this needs resolving asap. My email address is [protected]@yahoo.com

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4:00 pm EDT
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KFC Food poisoning

Good afternoon, went to KFC/2815 Colorado Blvd., Denver Colorado 80207 for lunch 04.26.2022, 12:10pm approximately. Ordered Famous Bowl combo. I went back to work where shortly after eating a couple of pieces of chicken noticed that the next 2 had a funky taste. Stopped eating immediately. About 20 minutes later I was extremely sick-nauseous, upset stomach, headache, sweating and diarrhea. About an hr later I had to leave work for the day, went home to bed for remainder of day. Extreme case of food poisoning. I have been trying to reach out to company/store mgr directly 303.355.0160 all morning, no one has answered the phone. I wish to have my money refunded for the combo at least, thank you.

Pauletta Washington

6471 E. 62nd Place

Commerce City, CO 80022

720.338.0402

Desired outcome: I wish to have my money refunded for the combo at least, $8.20 thank you.

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11:33 pm EDT
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KFC Worse service

Good evening. I had a complain toward to kfc ipoh garden. Just now I had order from kfc pooh garden outlet. When I told the staff who name is shalini. I order two ala carte fried chin and large nugget with two large drinks. I already mention to her I wanted two chicken tigh but when the order was ready I checks she giving me one breast and wings. I ask her to change for me she give a sign with an harsh words and throwing back the the chicken and in my box. What kind of attitude is this... and everytime I order chain nugget they never give that bbq sauce, I had to ask them so they will give it to me... the management is still haven't change yet since the last time I have a complaint in here...

Desired outcome: i want a compensation.

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1:23 pm EDT
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KFC Service/food

KFC Case # [protected]

Greetings,

Upon doing a little spring cleaning, I found that this was still in my folder, unresolved. Imagine my surprise! I have found that three years seems to be a good number for bringing my ongoing issues to a close (Thats how long it took another national chain to find a solution to another issue that I had years ago!

Attached is a copy of the last email that I received from KFC/YUM Brands concerning my issue at your restaurant. It seemed that whoever was handling this at the time of the complaint, just couldn't see it in their heats to refund the money for the meal in question, or a gift certificate, or something! This is a life changing event for me, but I do like to get what I pay for, as do many of us... you may be one.

Thats how it has gone on as long as it has, without getting my attention. I don't have hard feeling towards KFC, as a matter of fact, I love you guys! I just wish that I didn't feel as if KFC ripped me off. If you review the circumstances of my claim, you will see that what we are speaking of here is basically, dinner for two. It's simple. I went to KFC, wanted and paid for dinner for two... I didn't get that. end of story.

Desired outcome: I would like to have the $31 and change that the manager at KFC Gainesville basically stole from me.

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Hoosier1470
Charlestown, US
Apr 23, 2023 6:16 am EDT
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Well, it's been almost a year since this complaint was filed. True to form, KFC has not any effort, what so ever, to make any attempt to rectify this issue.

Come on YUM Brands!

KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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