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KFC review: Cold food, rude customer service 461

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12:00 am EDT
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I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

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461 comments
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Zurayda
Capetown, ZA
Mar 06, 2024 7:41 pm EST

I purchase kfc on the 27/02/2024

Tge chicken was burnt the chips was literally black the mash was burnt and the coleslaws sell by date has scratched out and changed on the tub, I waited almost an hour for my order but I couldn't enjoy my food, it tasted like it was old ND just refried!

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Jyot sna
Auckland, NZ
Feb 08, 2024 12:37 am EST
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So I ordered veggie burger from otahuhu store by uber eats and instead of getting the veggie burger i got chicken burger it was very disappointing as I finished my work and was very tired and thought of getting burger from kfc coz i really love veggie hash brown burger but got nothing but disappoinment. Its from

Otahuhu store

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Samuel Stubbs
, US
Jan 28, 2024 2:17 pm EST
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Larne kfc never sent my cookies with my order, told me to ask uber for a refund which they are refusing to refund. People just can't steal money and not provide a service or rectify the issue. I feel robbed

Samuelstubbs3@gmail.com feel free to contact me

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Glad im not seriously ill
Auckland, NZ
Jan 28, 2024 8:14 pm EST
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On Thursday 18 January I purchased a boneless chicken box meal. On opening a piece of chicken it was obvious that all the 3 chicken pieces were raw. This could have caused serious health issues, food poisoning and thank goodness no children were allowed to eat it because I noticed in time. I have photos of the chicken pieces.

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Nontando Owami
, US
Jan 20, 2024 7:47 am EST
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I payed using a voucher and the money was deducted on my voucher however I was asked to pay cash but the transaction is showing. I’d like to get my money back.

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Pete Fike
, US
Jan 14, 2024 8:27 pm EST
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KFC/TB restaurant #G135890.Ticket #1329. Ordered tenders meal at drive thru, arrived at my destination to discover the worst tenders I have ever purchased. they were more like nuggets and dry and overcooked. also asked for 1 kfc sauce and 2 bbq, recieved all kfc sauce.

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Bruce Warman
Bowling Green oh, US
Jan 09, 2024 9:30 am EST

don't have these issues at other stores

cashier was excellent

sides great

don't answer phone only manager why

cooking oil old stunk

biscuits old hard as rocks

product greasy cooking temperature to low

45 minute wait why

they never have extra crispy

30 years and always have had problems at this store

warmanbe@wcnet.org

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Ger133
Edmonton, CA
Jan 07, 2024 2:48 pm EST

We purchased a 10 pc with 3 side this evening, the chicken was lacking of seasoning we expect to get from this company. The chicken was very greasy and seemed like older pieces and not fresh.

Friday @ 3:59pm Store 1701, 2813 Millwoods rd Edmonton AB [protected]

The chicken did not taste like KFC chicken and was very unsatisfactory.

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Terry 2023
Daniels, US
Jan 07, 2024 9:25 pm EST

On 12/29 @ 4:43 I placed an order at store #E320145 in the drive thru which included a 4 pc chicken tenders combo with Buffalo rance dip. My drink had no ice at all and was warm, the chicken was very dry and had no sauce. We also ordered a famous bowl which was fine.

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Bubba Hammerschmidt
Poland, US
Dec 25, 2023 6:34 pm EST

Dec 13 1:30 pm. Food was just warm. Serving size decreased wrong drink

TOTALLY UNUSUAL FOR KFC

Ticket 1647

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Robert Keith Nesbitt
, US
Dec 25, 2023 12:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i have the app but cant sign in ,i want to reset my password but i do not get any emails to reset it ,can you help

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Jeff Bigdad E Ray
, US
Dec 17, 2023 1:17 am EST
Verified customer This comment was posted by a verified customer. Learn more

Last night I bought 8 pieces of chicken (no sides) and 2 supreme burritos. $35.69. And they only gave me one leg and one wing, my favorites. What gives? That's a ridiculous price and [censored]ty service. Approximately 630pm at the sandwich IL location. I didn't keep the receipt.

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JsRavi13
, US
Dec 11, 2023 5:39 pm EST
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Hi, Why 9.30PM staff say chicken to cook. Chicken finish ready. But that time only 9.30pm. Why so early want close. Open time 10am and close time 9.30. But in board write 10am until 10pm .then Why write like. Area PORT DICKSON . I get like this .

Bad attitude KFC Staff

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Rodz
Camden, US
Dec 06, 2023 11:06 am EST

Came out of work needed stop a fast food restaurant for family dinner. stop at KFC. Went home the food (fries / chicken nuggets) was too too dry, that my mother 87yrs old and kids couldn't enjoy !

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Simon Leach
Hemsby, GB
Nov 19, 2023 12:32 pm EST
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Why is your tea 30p more expensive than McDonalds and why do you not offer sweeteners? McDonalds charges 99p for a cup of tea and offers free sweeteners

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S.Leech
Dunkirk, US
Nov 13, 2023 10:57 am EST
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I ordered chicken from Restaurant #G135307 Ticket # 1414 on 10/25/2023 @ 4:05 pm. It was burnt and dry. I called the restaurant to talk to the manager and they hung up on me. I was 15 minutes away from the restaurant and was not going back out. I want my money back. $42.39 for some nasty chicken.

Receipt # G135307 2 532 1414 Cashier Elijah Chase

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scott r sprague
bangor maine, US
Nov 05, 2023 9:31 am EST
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kfc in bangor maine gave me a incorrect order. went back to the store and was not treared very well by managment. my ticket number is 1452. would like someone to reach out to me asap. phone number is [protected]. thank you.

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RITA111
MEMPHIS, US
Nov 05, 2023 5:58 pm EST
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We ordered a 8 piece meal dinner and the food was not fresh. The chicken was fried hard and the veggies were dried and appeared to be old. It was a horrible meal to serve to my family.

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rick newhard
Northampton, PA.18067, US
Nov 04, 2023 9:57 am EDT

i purchased a 8 piece family meal on saturday. i asked for original chicken. when i got home. we found out it was extra cripsy. i called the restaurant #h45011 and talked to the manager and she said there was nothing she could do. unless i brought the chicken back. i am very upset. october 7 2023. ticket #1510

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Deziree Rice
, US
Nov 04, 2023 4:30 am EDT
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I ordered a big box and only received 2 pieces of chicken instead of three and also didn't receive a biscuit in my order. On the order I did receive a biscuit on it was extremely stale and too hard to even eat. I also barely received any gravy on the second order

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Megan louise
, US
Oct 23, 2023 2:21 am EDT
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I got a kfc and all the grease tipped all over my new clothes and stained them. Was absolutely dripping with grease!

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KaylynMarie5
cincinnati, US
Oct 23, 2023 7:34 am EDT
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Every time I go to the Eastgate location, they are EXTREMELY rude. They rush us, cut us off, get impatient, and rush us. The rude attitude is UNACCEPTABLE.

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Syl123456
Kuching, MY
Oct 22, 2023 1:28 pm EDT

Date ; 14 October 2024

Time: 8.30Pm

KFC is suppose to be fast food but we have been waiting for over 30 mins for our order. What’s even more interesting is the restaurant is not even full!

This happened at KFC outlet Sarawak Plaza, Kuching, Sarawak, Malaysia

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Cuddles2023!
, US
Oct 22, 2023 12:08 pm EDT
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Order not correct. Order Number #[protected].

Case #[protected] was initiated on your end but not resolved. Never received a response back. Food prepared was terrible. I Ordered grilled chicken and got burnt original recipe. And biscuits were hard and also burnt. Request refund of my order. Happened between 3 and 3:15 pm.

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OnlyfoolingyoursevesKFC
McKean PA, US
Oct 22, 2023 4:22 pm EDT
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Food is awful. Go back to the original recipes and ingredients. Not going to visit your restaurants again until you do.

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Shell12378
, NZ
Oct 23, 2023 5:00 am EDT
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I have not come across such greasy chicken coming from KFC.

I bought this bucket from Otahuhu Branch on 13th October at 2:15pm.

Chicken is broken and skin falls apart and very oily and I’m surprise the oil looks pretty old.

Not very happy.

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Rebecca Stephens
GREENVILLE, Florida, US
Oct 11, 2023 9:17 am EDT
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Perry, Florida, KFC, Saturday, September 30, 2023 where I ordered a tenders combo meal - Pepsi ( no tea available) coleslaw, and biscuit. When I arrived home (30 miles) I ate dinner and unfortunately discovered the tenders were too spicy (hot) for me to enjoy.

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Alan-Alfonzo Richardson
Decatur, US
Oct 11, 2023 11:46 pm EDT

3 piece ckicken with a biscuit orginal chicken very dry and cold.10/3 2023 at 4:40 G35111 2 139 1248

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William LeCuyer
Milford, US
Sep 24, 2023 12:49 am EDT
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KFC #F569015 480 Boston Post rd, orange , Ct

Lobby locked out , Chicken was not what i ordered they had crispy and original inn my 8 pc bucket , chicken , was dry and old , unedible , got 4 pc tender with drink, lemonade was watered down , spent $41 on garbage, KFC used to be my go to, now i will have to try popeyes Reciept ticket # 2742 F56901523382742

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Judith Salesman
Baldwin, US
Sep 23, 2023 3:12 pm EDT
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I placed. A order for the 12 piece chicken meal.When I got home the corn was completed dried out and the biscuits where uncooked.

My address is

Judith Salesman

1206 Village Ave

Baldwin, NY 11510

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Margaret Harding71
, US
Sep 24, 2023 12:46 am EDT
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I placed an order on Saturday 9th September 23, my debit card was authorised then they sent me an order fail, this meant they were unable to process my order and deliver, we did not receive our order. The amount is still pending with my bank they have not refunded this.

This was placed on the KFC app for the ferndown restaurant to deliver.

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Alan Rhoades
, US
Sep 23, 2023 6:16 am EDT
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Not interested in free stuff , but today ordered same as always lge 10 nugget combo , sweet and sour sauce an orange juice I get to my destination and got this. How bloody hard is it to get the order right , I can't stand aioli , this the third time in a month .

14/09/2023 @ 5.00 pm

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Jen46
Marysville, US
Sep 23, 2023 9:50 pm EDT

I used the drive through at your Marysville, Ohio at 3 pm on September 14. I received my order and when I got home I found the chicken so greasy it had grease pooled in the box. Over done and awful. Biscuit was soggy. I have always loved KFC chicken but now it just makes me sick to think of that greasy chicken

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Carol Bailey
, US
Sep 09, 2023 10:29 pm EDT
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9/2/23

I went to my local KFC and pd 8.00 for a 2 piece meal. My leg was broken and half it’s meat was gone. Wing was so small it was just a ball of bones. There was no meat in my meal and I had to fix food when I got home. That’s my last visit and pic going on Fb.

Ticket #110

Cashier Mikya

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mehakpreet kaur
, US
Sep 03, 2023 7:29 am EDT
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I am working in the Kfc Kingsway ( Burnaby). I have to complain regarding the team member working here Ann. She is molesting me and having vulgar behaviour with me. She has crossed her limits. I can’t work with her.

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Itri Atay
, US
Sep 04, 2023 3:42 am EDT
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KFC in Barcelona in a shopping centre in Westfield La Maqunista is extremely dirty. There are pigeon droppings ([censored]) everywhere. Cleaning lady just wiping dirt from the tables directly to the floor.

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Anastacia Adams
, US
Aug 27, 2023 10:00 am EDT
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Im missing a burger from my family feast my food was cold and missing the drink

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gpsrtl
Rochester, NY, US
Aug 26, 2023 8:07 pm EDT

Ticket #2115

I was not asked or informed of KFC's policy to round up donations to the KFC Foundation...KFC just charged me an additional $0.44 on my order.

Very frustrating. You lost a customer...

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Ann J Jensen
Oshkosh, US
Aug 09, 2023 7:52 pm EDT

On Sunday 7/30/2023 We went to the KFC in Neenah, WI #K071218

1st they only had Crispy, chicken, then the only soda was Dr. Pepper and Starry.

Then we get the total l drove around to pay my husband hands her exacted change she says no cash. We would like to eat inside. Very frustrating!

Ann Jensen

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Paul E Young
SUNBURY, US
Aug 06, 2023 8:06 pm EDT

We ordered 2 meals with 3 pieces of chicken when got home only had 2 pieces in each box. Please refund my money for the right box. ticket number is#1168 location 3079 N Susquehanna Trail Selinsgrove