KFC
reviews and complaints

09/05/2017 KFC at 120 Murtland Ave. Washington, Pa. phone # [protected].
My brother and I entered this KFC to get dinner for him and a snack for me. Tom's order came to 33.00 and I ordered a large Diet Pepsi and a large Pot Wedge. We paid and cashier said here is your potato wedges. I went to the truck not thinking anything was in the box other than the wedges but there were 4 biscuits in the box. We were on our way home and had to turn back to get the correct order. Got back to the store and I said I didn't get my wedges I got 4 biscuits. The lady said that the biscuits come with the order. I said I don't think biscuits come with wedges. The manager said did you check the other order. I said I did and I did not see them in the bag. She asked if she could see the other order to see if wedges were in it., I said go ahead. She goes out to my brothers truck and asked if she could see his order to make sure his order was right. But she did not say to him that she wanted to see if wedges were in it. I go out to the truck and she said the wedges were in the other order. I gave her back the other order of wedges that was given to me. I asked how do you mix up a simple order like potatoe wedges and pepsi, She said it wasn't her fault, she did not do it. I asked if she was the manager and she said she was one of the managers. She said again it wasn't her fault and I said as a manager you are the boss and if someone makes a mistake it is your responsibility. She said whatever, I looked at her and said " whatever" I am a customer and for you to say whatever. Bad image. And the potato wedges were not good. I told her I would not be back. Very bad customer service.

I have tried on many occasions to get food at our local KFC that is located at 608 Hwy St, Madison, NC 27025. EVERY time I go there no matter what time of day they never have any chicken. This is not only me complaining, but everyone. I went in on this past Saturday evening (9-2-17). The employees gladly take your order after you waiting anywhere between 15-30 minutes, they take your money and then after the fact tell you they have no chicken. I am SICK of it. For god sake get some people in there that know how to run a restaurant or close it!

We all love KFC but this is unreasonable. We need some help from Corporate to get this straight.

To Whom It May Concern:

My father, who is elderly, recently attempted to buy a meal at the KFC Highway 72 location in Huntsville, Alabama. I was very saddened and deeply disturbed to learn about his recent experience there.

He attempted to buy a meal that he thought was a "$4.99 special" (with a coupon) and was erroneously charged $8.00 for it. When he questioned the cashier about it, the cashier brought over her manager, who immediately became irate and raised her voice to my father. My father simply wanted to know why he was being charged more for the meal that he thought was discounted. The manager continued to raise her voice, repeatedly saying "Is there something wrong with the meal? Is there something wrong with the meal?" Again, my father simply wanted clarification as to why he was being charged the higher price.
I am deeply saddened and disappointed that this manager would behave in such an unpleasant and discourteous manner. What makes it worse is that this unprofessional behavior was directed towards my father, who is 80 years old. (and was actually celebrating his 80th birthday that very day!)
I just thought you should know how your employee treated an elderly person in such a vile, disgusting manner.
Thank you,
Dyan

Went to the Kentucky Fried chicken on Thursday, August 31, 2017 ordered an array of items. We spent over $35 total and all the food we were missing a five dollar fill up chicken tenders. I called the store and was quickly told don't worry about it you'll get it just come by and pick it up anytime. That was the end of it. I then went back to the store today September 4, 2017 and was basically called a liar and told that they would not give me my missing items. The manager on duty even went as far as printing out receipts from Thursday and began cross examining me in front of other customers making dramatic gestures implying I was a liar. The manager on duty even went as far as printing out receipts from Thursday and began cross-examining me in front of other customers making dramatic gestures implying I was a liar. telling me several times I don't have your order here are you sure your at the right kFC. I still am in shock about it all being embarrassed and disrespected over five dollars worth of food definitely not acceptable.

After visiting the KFC in Roanoke Rapids, NC twice in the last month and receiving a excellent meal. It was cooked perfectly and was very eye appealing, I decided to get a meal at the KFC at 199 WestOceanview Ave. in Norfolk, Va I got the order to go and when I got it home and opened the box I saw three pieces of dried up chicken that appeared to be under the warming lamp all afternoon the breading was very dark and after one bite it went into the trash. I talked the store and talked to the manager who put the order together which I witnessed since I was sitting in my car at the drive-thru he said his name was Joe Wilson, he was no help. I bought this order september 4th 2017 at 6 pm

Saturday, Sept. 3, 2017 my family and I were having a great Labor Day weekend outing, when we decised to get some KFC chicken. I pulled into the KFC located at 11920 Blue Ridge ext, in Grandview, Mo 64030. I was not sure when they closed, but I read a sign that said 10:00 pm. It was 9:45 when we arrived. There was one vehicle a head of me. Several minutes had gone by and no one asked if they could help us. I leaned over in the speaker and said hello. A gentleman shouted back that he was there alone and was still waiting on a customer in front of me. He was very agitated and rude. We continued to wait the time is now after 10:00pm. He finely returned to take our order. I stated that I wanted the 9 pcs chicken only. He rudely stated that he would have to check if he had enough chicken to fill my order. He came back and said I only have 8 light meat and 1 crispy "do you want it or not". I then asked him why was he being so rude. He never answered just asked again if I wanted they chicken. I said yes. I pulled around to get the order and he was no where in sight. After waiting a few minutes, I fulled off with my order. Not sure where the worker went. This is unacceptable. No one with an attitude like his should be representing KFC . His rudeness was shocking and appalling.

The last few times we have gone to this location, we have noticed a number of things that we deemed concerning. One of the things is that the people working the cash are also working the food. This is bad because the money they are handling could have a number of bacterial on them, it is just unhygienic. The service has also been very slow. It sometimes takes up to fifteen minutes to get the food we ordered, and sometimes it can take even longer. Many people leave without getting their food. Many get cash refunds, but some just leave due to the wait. Some people have to wait for so long to get their order, and sometime others get the order before people that were waiting for a long time. On one of our visits, they mixed up our order. The total of the order was $19.40. We had already waited quite some time, and when we got our order, it was the wrong one. It took more time to get us the right stuff, and everyone that was there was also annoyed. Please check into this.

I was in core shopping mall with my family and it was bad we decided to eat from KFC. It was very busy and we ordered 4 fill up meals including one meal of chicken strips.
We were surprised by the strip size we got and there was no cookies that was not mentioned by anyone. When I went back for them they said cookies were finished.
That is wrong for sure as they had to honestly mention and apologise about that.

Dear Sir, I had a $10 food coupon sent to me for a complaint that I called in about Months back, and got the coupon in the mail... Problem is, When I tried to use it it had already expired . I have been in the Hospital since early June and recently tried to redeem the coupon that you sent complimentary..
Can you resend another coupon that I can use? I would very much like to visit KFC and use it...thanks for any help. Brian Smith 1072 Sycamore Ridge drive Winston-Salem, NC 27105

KFC used to be my favorite restaurant. I have eaten it my whole life but wont ever eat it again. Not only is the food quality poor, every restaurant I go to I am greeted with rude sales associates. The best part is not once, not twice, but three times I have pulled up to the KFC in Richland, MS and been told they have no chicken. Are you kidding?! The only thing they sell is chicken. Pitiful. My resolution is to avoid KFC like the plague. Honestly, the place is always empty and I am sure its because they are rude and don't have chicken half the time.

On Saturday, Sept. 2, 2017, my family and I was traveling and we made a stop a KFC in Buffalo, NY, at 1:28 pm the receipt info as follows: Store # G135414 of all the KFC'S I never had the treatment as bad as I did yesterday & this is why I am so disappointed. My order was wrong the cashier had a attitude soon as I make my purchase & top of that the manager when I ask for some plates and silverware she slams the plates on the counter while I had my hand out for her to put them in my hand, the store had trash on the floor and the rudeness I received sad they need to improve asap. I will never go back there again and will let people know how bad the service and the store is so nasty with it. The cashier name is Aniyah and I didn't get the manager that was there name. the address is 470 E. Delavan Ave., Buffalo, NY

This is the worst ever how do not have any bags for my 16 piece chicken to fit no sugar for the tea and I had to wait until the lady came back in the store from buying flour what kind of store is this? Then to top it off only three people working on a holiday weekend and football season what idiot decided to this then I asked the lady where was everybody else at she said they couldn't have but three people working because they don't be busy what kind of business is this please do us a favor and close this store

On September 2nd of 2017, me and my bf decided to stop for a quick meal at KFC on Belle Hill Rd. Elkton, MD. We happen to be staying at a hotel right down the street. When we got back to the room, our food was ice cold. The employees forgot afew items we ordered and gave us two regular Dr. Peppers instead of diet Pepsi to a diabetic. I called several times within 20 minutes to make a complaint. Of course not a single person answered the phones. Unacceptable!

Went to KFC in Trenton, mo. Tonight at approximately 5 pm and chicken and cinnabons horrible. Chicken tenders, $5 box, were dry as a bone, like jerky, and cinnabons stone cold and old. My friends chicken, also $5 box, was very dry. I think they cook the items, keep in warmer too long. Instead of throwing out items that should not be served they are taking money for disgusting food. I guess KFC do anything for profits.

The KFC that Im registering my complaint about is at 4961 Mowry Ave #215, Fremont, CA 94538.
In the past 3weeks I have had the following "service" at this establishment. I used to ear here more often, but more often than not...they run out of chicken and there's a 15min wait.

I decided to try again approx 3weeks ago...KFC was closed for some reason...cars parked in the drive thru etc...maybe some issue with the ovens? I understand that.

The following week I went thru the drive thru...sorry no original chicken...sorry no breasts...ended up with popcorn chicken

Tonight I ordered...got up to the window...sorry we're out of chicken, will you take grilled? How about popcorn chicken? We are out of that too...ok give me the grilled (which I really didnt want) but willing to compromise. Then she comes up with I'm sorry we only have 1 cob of corn and there will be a 10 min wait for the fries... I asked for the manager...she IS the manager!

I told her to give me my money back...she did and will never see me again! Went to Popeyes Chicken.

Have no idea how this KFC can stay in business with how it is run!

on 1 September 2017, my husband went to KFC in Raymore, MO and it's not the first time they mess up our order. He ordered a 12 piece chicken dinner with 3 sides and we only got a 10 piece and 2 sides and the biscuits were cold. I am very disappointed because it's happened too many times before and I was trying to give them another chance but we are not going back. I prefer CHURCH's anyway. We will not be returning to KFC.

Thank you

This is to raise the complaint against KFC for Fungus in Burger. This is regarding the purchase via INV. No. 36317G19353 purchase made at DLF Cyber Hub Gurgaon -122002 India . Sealed Sample with fungus has already handed over to Store Manager at DLF Cyber Hub in CCTV. We don’t know how the eaten the burger will adversely affect the health with short term and long term consequences may lead to death in final consequences. We want a third party audit and testing of sample in India Govt. Lab and sealed sample should accessed in presence of any govt. authority of FDA and FSSI with supporting evidence for the same.
Photos are available with us

Thanks and Regards,
Bhuwandeep Singla
+91 [protected]

I do not no if you can help me .but I moved to France from england, and l love my KFC so when I found a KFC in Rennes France Brittany of the ring road
I would always have a 3 pice meal as I love the coating .cut I have seen back two times and the taste if not the same some of the Ingredient are missing.
I have a lot of English friends how live hear and go to KFC and agree with me and will not be going back .we all have a KFC colonel's club card.my number is [protected].please can you look in to this .as we miss how KFC.

Service at this location is generally bad. Slow service, products not available, not very clean. I don't normally complain about things, but today was the worst (Thursday, 8/31/17 at 8 PM). I had only 2 customers in front of me. I still waited 20 minutes from the time I walked in the door until I had my food. Someone behind me in line joked, "This place takes the 'fast' out of fast food". I ordered the grilled chicken - they were out. They're often out of this product. They were also out of: Unsweetened Ice tea, Lemonade, and Sobe water.in other words, if you're looking for lower-caloric options, this place is bad. The next KFC is on River Road in Hackensack, NJ. It's much better, but the distance makes it hard to get to for me. I don't understand why one KFC can be so well run (Hackensack) and another be so consistently abysmal (Fort Lee). To top things off, I've just discovered that this site requires you to create an account, something I usually resist. I guess KFC doesn't have the where-with-all to host their own complaint board. I must be REALLY annoyed at this KFC to go to this length for a complaint.

I arrived on my lunch break at KFC on August 30, 2017 (located at 9910 Key Way Ave, Rockville, Md 20850). I ordered wings, which I was told would be ready in 10 minutes. However, 10 minutes came and gone and I still hadn't received my food. I didn't get my wings until about 30 minutes after I made my order.

After I received my order, I sat down and took a bite of one of the wings and realized that they were still raw. Meaning, there was blood on the inside.

At that time, I informed the manager and she acted very unprofessional. After much hassle, she gave me a partial refund, which I felt was incorrect, but I was on my break, so I didn't have a lot of time to spare. On my way out of the restaurant, I ran into another manager, who, after hearing what happened, offered to give me 5 pieces of chicken for free.

After hearing what the second manager (named Zobi) offered me, the first manager (named Angel) intervened and said, "Don't give her anything because she just received a refund!" At that time, I left the store and proceeded to go back to work. I informed Angel that I would informing corporate about her unprofessionalism.