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Just Eat Customer Service Phone, Email, Contacts

Just Eat
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Just Eat Reviews 156

ComplaintsBoard
A
12:00 am EDT

Just Eat A Disappointing Experience with Just Eat

As someone who values convenience and quality when ordering food online, my recent experience with Just Eat left me utterly disappointed. The anticipation of a delicious meal turned into frustration as my order arrived late, cold, and completely wrong. The lack of accountability from the customer service team only added insult to injury. It's disheartening to see a once-promising service fall short on every front. Just Eat, once a beacon of hope for foodies, now stands as a cautionary tale of what can go wrong in the world of online food delivery.

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  1. Pros
    1. Wide food selection
    2. User-friendly app
    3. Reliable delivery service
    4. Frequent discounts
    5. Diverse price points
  1. Cons
    1. High commission rates for restaurants
    2. Intense competition from UberEats, Deliveroo
    3. Limited control over delivery quality
    4. Customer service inconsistencies

Just Eat Complaints 155

ComplaintsBoard
B
2:50 pm EST

Just Eat Refund refused on food over an hour late

I ordered on Justeat. After an hour, I called the restaurant to ask where my food was. They told me it was sitting on the side, waiting for a driver. App told me a driver had been there for 25 minutes. Another 25 minutes passed before the food was delivered, obviously cold. I contacted Just eat and told them the problem. They told me that after looking at my previous claims I cannot have compensation. When I asked why I was told because I had complained more than 5 times in the last 6 months. I have only complained about items missing from my orders, which has happened a few times. This is a ridiculous reason to refuse a refund over a bad customer service experience. I had spent just under £60 to wait for 1.5 hours to receive cold food.

Claimed loss: £58.34

Desired outcome: Full refund

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11:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Just Eat Returned delivery from just eat Paisley happy valley takeaway.

On the 13th February 2024 I ordered from just eat, food from the happy valley takeaway in paisley. After two phone calls asking where my food was, I received my order an hour and a half after the estimated delivery time. The food was cold, price paid £20.60.

I called the takeaway, and they agreed to collect the food and refund in full my payment. I was told to do this through just eat website. This I done and in the 16th February 2024, I received a refund of £6.65, a deficit of £13.95.

When I questioned just eat about this, they seemed to think this was all the compensation I was entitled to.

I find this absolutely outrageous that they think they can get away with stealing money from the public for an abysmal service. I doubt I that I am the only person this has happened to.

Claimed loss: £13.95

Desired outcome: Full refund

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1:14 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Just Eat Just Eat Asda Order number: [protected]

Date 20/01/2024 Ordered 4 items 2 of which i really wanted. The main 2 items were not sent but are on the bill. Refused my delivery due to this fact. The items ordered were 2x 8 pack blue charge (not sent) a jar of salsa dip and 4 cans of San Miguel both of which i handed back to driver as i refuse to pay £3 + for only 2 items. This is not the first time

Claimed loss: £17.77

Desired outcome: A full refund asap

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Is Just Eat Legit?

Just Eat earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Just Eat to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Just Eat is known for their high standards and safety. If you're thinking about dealing with Just Eat, it's wise to check how they handle complaints.

Just-eat.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Just-eat.co.uk you are considering visiting, which is associated with Just Eat, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Just Eat website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Just Eat has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 155 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Just Eat. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
K
8:13 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Just Eat Pizza Hut delivery

I was meeting with my colleagues and friends for a nurses' retirement party this evening. I ordered pizza at 6:20...

The ETA provided was from 7:10 so I sat back and relaxed. At around 7:15 I started checking and finding the ETA mysteriously slipping later and later. No reason, no apology.

Guests are asking where are the pizzas? What do I say?

By 20:20 pizza had still not arrived. ETA was showing as 20:14!

I wanted to enjoy a meal not constant frustration.

To complete the disaster the pizzas were cold. It's difficult to understand how a supposedly professional company could perform so abysmally.

Order: [protected]

I look forward to hearing from you.

Ken McCall

[protected]@gmail.com

[protected]

Claimed loss: £ 41.99

Desired outcome: Apology and refund.

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6:59 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Just Eat Grocery delivery

We ordered from our local and the order we received was in correct. We caught the delivery driver before he left our house and he was very very unhelpful. He would take the incorrect order back. We we were left we someone else’s order. This was our Sunday dinner and then we couldn’t afford to buy anything else so we were left with no food for our Sunday dinner. The co-op were most helpful they phoned just eat and got no satisfaction from them and said all we could do was put a complaint into just eat.

How can there delivery companies be allowed to get it so wrong

Debra Smith

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11:10 am EST

Just Eat Taken payment, did not receive my food

My app showed that my food was delivered but it wasn't received, when I spoke to the restaurant they said that the food was still there waiting to be collected. As I thought it could of been a slight mistake I waited but when I called back 30 mins later it was still on the counter, so I asked if I come to collect could I get fresh hot food as this would be freezing now and was told no. I reported this to just eat straight away to receive a refund and then I had to chase for a response days later to be told they won't be refunding me as they looked on my account? If they mean it shows delivered Ithats fine but I have call logs showing I contacted the restaurant. This isn't the first time the driver hasn't collected/delivered our food. I have the emails etc. I just want my money back for food I didn't receive.

Claimed loss: £25

Desired outcome: My full refund

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8:28 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Danis Smith 17 hayworth drive ongar Dublin 15 [protected]@gmail.com [protected] 29/10/2023 Customer Service Just Eat Dear Sir/Madam, I hope this letter finds you well. I am writing to express my serious concerns regarding an incident that occurred during a recent delivery from one of your partner restaurants, Domino's Pizza in Ongar Blanchardstown. The...

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4:54 am EDT
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Just Eat Paid but never received goods.

I ordered 4 boxes of L&B Blue Origional 20 King Size cigarettes from ASDA Weston-Super-Mare through Just Eat U.K. We asked the driver why the cigarettes weren’t delivered and he said he didn’t know but if something is missing then Just Eat could contact him and we would get a refund. We contacted Just Eat and the responded via email saying they wouldn’t refund our money.

Desired outcome: We would like a refund or the 4 boxes of Cigarettes delivered to us as soon as possible. We would also like an apology for the theft.

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L
8:21 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Just Eat Just Eat deliveries.

On the 30th Aug I placed an order with R's Traditional Fish & Chips to the value of £20.91, again on the 27th Sept for £18.76.

I also placed an order at The A.k.a.s.h. on 2nd Sept for £23.10.

I phoned to tell them my order has not arrived to be told they had been picked up and it was out of their hands.

I shall not be using Just Eat again and I would like a refund.

Linda Knowles

Flat 41

HOBBIS HOUSE

B38 8LS.

[protected]@gmail.com

[protected].

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9:09 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

my dog got hit by a car the other night, idiot driver delivered to the wrong address wasn't for me, didn't even wait at door, left a package on door step , knocked and proceeded to leave. As I opened door and tied to tell them it wasn't for me my dog got out past me through door and ran into road and got hit by a passing car, tried to stop the car before it...

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1:39 pm EDT
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Just Eat Unauthorised payments taken from my account on 3 occasions. Meaning my account details were used withiut my knowledge or authority

My bank account was debited without my authority or knowledge 0n 18 September in the sum of £13.35 again on the 25 September for £13.35 and £32. Meaning that my account details have been abused by someone who had access to previous payments I had made to Just Eats (I had in fact made one payment on 18 September in the sum of £19.15.)

I have reported this to my bank

To make matters worse, apart from losing money and having to cancel my card I had to go through your non existent Customer Service Dept. The email address provided sends your emails to no one and the phone number gets you to people that tell you to email. As a company you should be ashamed

Desired outcome: 1. My money refunded2. An explanation of how it occurred3.An apology4. A system that recognises that you have customers who do not what to spend hours to lodge a legitimate complaint

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2:22 pm EDT
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Just Eat Just eat

Someone has just tried to charge my card for 3 separate attempts from some company called just eat. I don't know who they are and I have never been to any places called just eat. The charges were declined but they seemed to keep trying to take money from my account so I reported my card lost or stolen and I have my card in my hand. Apparently someone somewhere has stolen my account info and they are trying to rob me so I would advise everyone to be aware of what transactions are going on with your bank cards. That's crazy what people are doing and getting away with in the world today. I hope someone is looking into this company and hopefully they get caught soon before a lot of good people loose their hard earned money! Smdh

Desired outcome: I had to report my card lost or stolen

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11:06 am EDT
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hi yesterday at about 10.20 am. I was coming down Ashford Road in Eastbourne on my mobility scooter going toward the beacon centre. I noticed in front of me on the pavement coming towards me was a just eat delivery cyclist. He was on his phone not looking where he was going. He did not see me untill the last minute. Luckily I managed to stop quickley before...

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J
9:09 am EDT
Verified customer The reviewer confirmed their account using X. Learn more

Just Eat Takeaway

Hi I ordered food on the website

Food was so bad I hand delivered 3 of the 5 items to the restaurant the lady was happy for me to go through the app to be refunded I did so then was asked for pictures of the products I explain that I took the food myself to the restaurant and the lady advised me to refund through the app which I did I was then told because I didn't take a picture of my food I would not be entitled to anything. I explained if they speak to the restaurant they would confirm I took the food back but they haven't and I have also asked for it to be escalated and getting nowhere all I want is to be refunded for the 3 of 5 items I did not eat and took to the restaurant myself just eat order number [protected] shocking from just eat when the restaurant respected I didn't cause a scene and was happy for my refund to be processed

Desired outcome: Refund for 3 of 5 items I ordered and an apology for the handling of the service I have had since

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1:53 pm EDT
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I had a mcdonalds breakfast delivered just after 10am today 21 august 2023, when the driver arrived the hot chocolate that was with the order has spilled over and soaked not just the bag with hot chocolates but also the food that was ordered, I sent over the details and attached images to the email they sent as requested but still I receive an email to...

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J
2:34 pm EDT

Just Eat Fraud and theft

Just eat have fraudulently taken money from my elderly grandmother the bank resolved the issue and sent her a new card.

Whats is seriously odd is the new card used for the first time DIRECTLY with a take away shop the same day it was recieved and had never left the house and she immediately recieved two further fraud thefts, therefore the only conclusion can be that the delivery drivers are the thief's working in any take away for just eat.

Facilties should stop using just eat entirely.

Desired outcome: Shut down just eat

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2:10 pm EDT
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Just Eat Charging to my business visa card - we don't even have an account with Just Eat

We are a film company at Pinewood studios and just eat has charged our business debit card multiple times for several hundred pounds- yet we don't have an account with Just Eat and have never used them in the past. This is outrageous. The account and restaurant being used to launder the money and delivery address must be different from the card verification used so should not have been allowed. Why is 2 step authentication not used by Just Eat. You are a disgrace. The obviously allow easy setup to allow a false account with no checks against a simple text or bank app verification.. Just Eat, You are making it easy for fraud to happen.

Spoken with the bank and cancelled card only to discover to find the replacement card (that we have not received yet) can be charged as Just Eat register the account as a rolling payment service similar to having a subscription which can be carried across to a newly issued debit card account . The thieves have already tried to charge the new card today (remember we haven't received this card yet) 6 times. I am shocked to find that this can happen and don't presume cancelling your customers card will stop this fraud made easy by your payment systems. Barclays Bank have been helpful and have done something special which we are not sharing here but it is shameful on you Just Eat. However I also feel the bank should not allow rolling card transactions on debit cards and the fact you (just Eat) setup a transaction in this way!

Anyone reading this (I have posted this review as a warning on several complaint sites) and passed all information to trading standards and have forwarded this to Martin Lewis and The financial ombudsman for urgent review. If you are a customer I advise you to block just eat via a card and use a single payment system with them such as PayPal with 2 step verification until Just Eat get 2 step authentication (which works) on debit and credit cards in place.. Please remember as a company we have never had an account with Just Eat so this is totally criminal action which Just Eat appears to be helping.

Desired outcome: To get our money back and just eat stop allowing this type of fraud!

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3:18 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Just Eat Kfc

I placed an order with just eat for kfc but the courier turned up with our items in an opened bag so we questioned as to why it was opened he said its how it was given to him by kfc. We looked inside and there was items missing so we told him to take it back which he refused so i contacted the store and the girl i spoke to was not helpful at all she told me to contact just eat which i have done a few times but they have ignored me i even sent a photo of the bag opened at my front door but it gets worse as i looked inside the box there wad chicken missing so straight away we decided not to eat i did say to the girl on the phone we will not eat contaminated food so angry now.

Desired outcome: I just want my refund £27:45 as the food was binned

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10:37 am EDT
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Just Eat Fraud - card usage

4 transactions of £102.50 were taken from 4 new mobile phones all within 1 minute at 1am - a total of £410 from my account leaving me with NO money at all to survive and a lot of administration.

After looking online there are literally hundreds of similar cases. We have to assume the security at Just Eat / apps is very weak with little or nothing being done.

Shame on you Just Eat for not protecting your customers - you know this is going on and choose to leave it to the banks and your customers to deal with.

Desired outcome: I will not be using Just Eat in the future - I hope others see this and remove your app from their devices and choose another way to get food.

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1:46 pm EDT

Just Eat Refusing refunds for food not received

I have been using Just Eat for several of years, unfortunately I’ve had to complain a few times regarding missing meals from orders.

In recent months I have been told by Just eat that as I had already had a refund recently they were not willing to refund again.

I’ve had quite a few meals missing, usually from the same restaurant but according to Just Eat I should have to just allow the restaurant to retain my money and order an alternative meal from elsewhere to replace the missing one.

So I should pay twice!

This is not acceptable, It’s happened again today that one whole meal worth £10.99 was not in the bag.

Desired outcome: Id like my refunds from previous missing meals. Ordering a take away in this financial climate is a treat but to be expected to pay for things you haven’t even received is not ok.

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About Just Eat

Just Eat is an online food order and delivery service. It acts as an intermediary between customers and a wide range of local takeout restaurants. Users can browse menus, place orders, and pay online through the platform. Just Eat offers various cuisines and delivery options.
How to file a complaint about Just Eat?

Here is a comprehensive guide on how to file a complaint against Just Eat on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have experienced with Just Eat in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Just Eat. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Just Eat on ComplaintsBoard.com.

Overview of Just Eat complaint handling

Just Eat reviews first appeared on Complaints Board on Nov 16, 2011. The latest review A Disappointing Experience with Just Eat was posted on May 22, 2024. The latest complaint no refund was resolved on Aug 22, 2012. Just Eat has an average consumer rating of 1 stars from 156 reviews. Just Eat has resolved 1 complaints.
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  1. Just Eat Contacts

  2. Just Eat emails
  3. Just Eat address
    Imperial Place (IP4), Maxwell Road, Borehamwood, WD61JN, United Kingdom
  4. Just Eat social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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