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My 87 year old father thought he was getting help with a company that he had a medical (fall down) device with. After asking a number of questions he was asked to fill out a form with all his financial and personal information.
When I walked in and asked what he was doing he didn't really know and wasn't getting the answer to the question he had asked.
We then found the next day he had been billed $66 on his Visa.
I called today and talked to a lovely guy but explained that once my father had asked a question he could not be reimbursed. He also told me that my dad had done this a few months before and had cancelled it.
Although the gentleman I spoke to was very good and I gave him a good report it still sticks in my craw that this can possibly happen... I believe he deserves a full refund and would like the same.
He also said that if I hadn't called my father would be charged $66 every month. He said he cancelled it and dad would receive both and email and a message on his phone just in case he was charged again we would have proof that it was cancelled. We have received nothing so far. I wish I could take back the good rating I gave him.
I don't know if writing this does any good or if anybody even reads it but it would sure be a nice change in this day and age if it actually did.
Carole Andrews
[protected]@shaw. ca
Claimed loss: $66
Hi Vanessa, Thank you for contacting me. His name is Ian Geddes and his email address is ian_geddes@shaw.ca
That would be absolutely wonderful if you could actually do something for him. I was told that because he asked a question he could not get his money back but he thought he was talking to the company that he has his fall alarm necklace from. He was just very confused.
Thank you so much in advance for your help with this.
Sincerely,
Carole Andrews
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I believe I was misled by JustAnswer regarding the fees charged to my account.
I asked a few questions on the platform and received a prompt stating that I would be charged R15 to receive an answer. Based on that information, I agreed to proceed. However, two separate amounts were deducted from my account. I later discovered that I had apparently been enrolled in a monthly subscription of R365.
At no point was this monthly subscription clearly communicated to me before payment. Had the R365 subscription fee been clearly disclosed, I would not have agreed to proceed. My understanding, based on the prompt presented to me, was that I was paying a once-off fee of R15 for a single answer — not signing up for an ongoing monthly subscription.
I spoke to a chat agent named Derrek, who insisted that by asking a question I was automatically signing up for a monthly subscription. This was never made clear to me. The total billable amount should have been transparently communicated upfront, rather than deducting an undisclosed amount from my account.