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1.1 156 Reviews

How responsive is Memory-Of.com's customer service?

4 Resolved
152 Unresolved
Very poor 🤒
We don't know much about how Memory-Of.com handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Memory-Of.com and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Memory-Of.com reviews and complaints 156

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3:23 am EDT
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Memory-Of.com Lifetime memorial

I'm upset same as everyone else. Started site in 2006. Put sooo much into with content, videos, pictures, family and friends posts, thoughts, music... U name it and we have all lost everything we can never get back. Why? What has happened they will not or cannot make this already horrific situation from their deaths into more tragic. Its as if we are losing them all over again.

Claimed loss: Money, pictures, videos, content, time, sanity

Desired outcome: Give it ALL back

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8:38 am EST
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Memory-Of.com Memorial website gone

I come to the site on Jan 29th (Michael Buchanan Jr.) to honor my brother's birthday & it is gone. This is very heartbreaking. Why weren't we notified the site was going down? Very sad. I set this up in 2006 when he was murdered. This site allowed family & friends to reminisce about the times we had with Michael. It is really unacceptable to do busy like this. It appears thousands were affected. Can you make this wrong right?

Claimed loss: Pictures, memories from others, money, emotionally devastated, 💔

Desired outcome: Money back, pictures & memories posted and explanation on why no longer available

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9:19 pm EST
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Memory-Of.com Paid for a lifetime memorial online website for my brother Patrick Wade Calhoun and now its gone...

Lost my only brother in January 1998, paid the $50 for a online memorial webpage for my family to share and post on his anniversary each Jan 22nd and now it is gone... A lot of memories and photos posted to share among his many friends and family... Shame on those who took our money and memories... Please restore the memorial web page for Patrick Wade Calhoun Oct 24, 1971 to Jan 22, 1998... It is criminal to do this to families who were building an online memorial to their loved ones... SHAME ON YOU!

Claimed loss: PRICELESS!!!!

Desired outcome: Please refund my $50 to start.....

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Is Memory-Of.com legit?

Our verdict: Complaints Board's thorough examination reveals Memory-Of.com as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, Memory-Of.com stands out for its commitment to quality and security. Clients considering Memory-Of.com should delve into its customer service record to gauge compatibility with their expectations.

Memory-Of.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: Memory-Of.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Memory-Of.com has registered the domain name for memory-of.com for more than one year, which may indicate stability and longevity.

Memory-of.com you are considering visiting, which is associated with Memory-Of.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Memory-Of.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Memory-Of.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Memory-Of.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 156 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the memory-of.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Memory-Of.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Memory-Of.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:52 pm EST

Memory-Of.com Life time promises broken and scammed

My daughter pruchased the lifetime in 2006 for me to honour my husband. We borrowed pictures and videos to put up. Ones we can no longer have access to. My husband came from a large family, many of his deceased members past and future were also on the site. I kept going to the site and getting we will be back in a few days. Instead it has closed pemanent and reopened other sites and scamming money from other unsuspecting victims. This guy should be sued.

Claimed loss: Emotional, heart breaking, financial'

Desired outcome: Our photos and videos back

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2:09 pm EST
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Memory-Of.com Memorial site

My first son passed away in 2004, and I had created a website for him, I believe at the end of 2005 or 2006 on there with all of his pictures on it. It's gone. His pictures are gone. I have no way to get them back now. There was no warning, nothing telling me to download the pictures or upload them somewhere else.

I paid for a service, and the service was not given.

Claimed loss: Financial loss for the membership, heartbreak for the pictures.

Desired outcome: I want my pictures

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2:03 am EST

Memory-Of.com I am also complaining about the memoryof.com website. I like the others paid for a lifetime membership when my 21 year old daughter was murdered.

It was a way for me to keep in touch with her friends who were now living all over in different states. I started this website in 2007. Anytime I had a problem with this website I could never get in touch with anyone. Never! I either had to figure a way out myself or be patient and hoped the problem worked itself out. Sometimes it did and sometimes it didn't. Just as everyone else is saying, the way this website was shut down _ no notice, nothing! I too put a lot of time and love into my daughters website and she too had many condolences and messages and tributes, pictures and videos. Everything is now gone! Everything! I was on this website every day since I made the website for my daughter and the last day I tried to access the account was May 23, 2021. I haven't been able to get into memory.com or my daughter's website since that date.

Donna Walling

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12:03 am EST
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Memory-Of.com Website just gone!!! No notice-no refund of lifetime purchase

If they went out of business…I didn’t hear about it. No warning, no option to download info from the page to save messages, condolences, pictures, videos…which is just so heartless! I purchased the lifetime option when my Dad passed in 2006 and expected it to always be accessible. I don’t care about the money…I want the messages, tributes, condolences, pictures, etc!

Claimed loss: Priceless

Desired outcome: I’d like to be able to get access to the webpages I created so I can download them.

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7:09 am EDT
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Memory-Of.com Memory-of Website

After the death of my 17 year old son, we used Memory-of to create a website for memorys, comments, pictures, and tributes. The site was to be available forever. He died Jan 18 2003 The "forever" website has not been accessible for many years now.

When you go to the location - it says temporary unavailable check back jn a few days. It has been like this for years.

I want to access these memories. I would purchase a print-out book but it appears tk be lost forever.

Trust of bereaved is broken.

Claimed loss: Access to the information. Print a hard copy for us.

Desired outcome: Restore access or . . . Print a hard copy book of the information.

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9:55 am EDT

Memory-Of.com My “forever” website subscription is gone

I had a page on this site for my daughter: Kaylee Adelaide Smith [protected]/21/08. We paid for a “lifetime” website which should mean it would be up forever. It has been gone, along with precious pictures, videos, condolences from loved ones as well as my own writings and stories about my daughter for a long time now with no email or warning that the website was closing down.

Desired outcome: I want my website back or at least access to my photos/videos. My money should be returned to me as well.

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3:06 pm EDT

Memory-Of.com The site fixed my memorial page fixed and a refund being it’s never available and never up

I paid for a lifetime Memorial Page for My Father and More Then half of the time the site is not working and is down like it is now and has been for months! They agreed when they took my money along with hundreds of thousands of others to provide us all including myself with a un-interrupted 24/7 access to the pages we created, bought and paid for for life, yet we never have access to them because the entire site is always down or experiencing issues and is down, so my memorial page is also down, and there’s no way to contact them because they’re whole page is down. This is fraud.

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8:07 pm EDT
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Memory-Of.com Web page is no longer available...

When my son passed away in 2007, we paid to keep his web page in place on Memory-of.com basically forever. Unfortunately, this web site keeps disappearing from the internet. If they are not going to continue having this web page available as promised, they should at least let us know and allow us to retrieve the information stored on our loved one's web page. I have so many pictures and comments from others and now, I can't even look at them. Very frustrating in that every once in a while, the web site might pop up for a short while...I don't ever know when it will do that but it has surprised me every once in a while.

Desired outcome: Would like to see the web page available now and in the future as promised. If not, then I would like to get all my son's information and pictures off the site.

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8:25 pm EDT
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Memory-Of.com Memorial website

I haven't been able to go on this website for 3 years now. It was supposed to be a lifetime website we paid for. In memory of Tony Green of Greenwood Ms. Created by Teresa Green, spoused by Angela Brock.ee... Can u please help me find out... We listed a lot of photos and memories... Thank you... From his Mother... Mae Green 💚it was open to the public, from September 2007 until 2020. Was supposed to be a lifetime membership memorial site for loves.. created by Teresa Ziegler of Chicago,Ill. Had other and friends who had a site for their deceased loved ones... Where did all our information and data went if we can't get this website. Thank you

Desired outcome: I want my money back or the website back !

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1:02 pm EDT
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Memory-Of.com Memorial website / lifetime site

I created a page for my dad in March 2006. I have tons of pictures, tributes, candles that I can now NOT access. This site was supposed to have been forever. I cannot show my children this site like I had planned. PLEASE send pictures, candles, tributes or get the site back up and working. This has helped many grieving.

Desired outcome: PLEASE send pictures, candles, tributes or get the site back up and working. This has helped many grieving.

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KJ Damian
Bangor, US
Sep 17, 2023 11:26 am EDT

I agree. I started a memory page in 2005 for my husband and paid for lifetime also.

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Maewgreen
, US
Sep 07, 2023 8:31 pm EDT
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So did my family... We should start a class action law suit... I want my personal information back..!

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4:20 pm EDT
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Memory-Of.com Paid Lifetime Membership

When my grandson passed away in 2006, my daughter and I created a beautiful memorial to him on the "Memory-of" website. We had a tremendous number of pictures, and tributes etc. Now the photos are gone, and the only thing remaining is the text we posted and candles lite by family and friends, along with their comments. I paid for a Lifetime Membership so we would always have a place to go and remember all the good times with my grandson.

Now, not only is my grandson gone, but so to are all the photos and money paid.

His site location was:

Gregory-Dooley.Memory-Of

Desired outcome: I would like the money I paid for the Lifetime Membership and copies of all the photos posted to the website.Nancy Mcl

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7:42 am EDT
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Memory-Of.com Memorial website

My son, Jeffrey Tetzlaff, tragically ended his own life August 19, 2006. I paid for a lifetime membership. This person who owned the website, I consider a predator. He preyed on grieving families and has now further intensified our grief. It is heartbreaking to read how families poured their hearts, pictures and condolences onto their memorial sites. We need our photos back and compensation.

Desired outcome: Refund our money and our photos and written condolences

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9:14 pm EDT

Memory-Of.com Website is gone along with thousands of lifetime memberships, their photos and memories

Memory-of.com has made millions of dollars on their shaddy website selling grieving people LIFETIME website memorials for around 100 dollars per memorial. Grievers had uploaded their purchased sites with video and photos of loved ones who have passed and have had memorial candles lit, had family and friends leave their condolences, etc.

NO notice was given on the website's cancelation and/or opportunity to retrieve our memories.

The Chairman and only person found for Memory-of.com is the Chairman, who now works for a Hedge Fund Company out of the UK.

Here is more information on the former Chairman of Memory-of.com

https://www.crunchbase.com/person/henry-chamberlain-6605

Desired outcome: Have a conscious and pay us our money back and/or let us retrieve our personal memories from our passed loved ones.

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Update by Vanessa, Amélie & Pierce
Jul 16, 2023 8:04 pm EDT

I have been trying to log in to my mother's memorial website since 2021 and it keeps telling me to come back later...

It is now 2023 and the site is still down. I paid for a lifetime but only a few years later and the site is not accessible. Now my family and friends comments and lit candles are gone, along with the pictures I uploaded for this site. Why didn't we get notified so that we can download and safe what we can?

Shameless, they made money off of grieving people.

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7:35 pm EDT

Memory-Of.com Three life time pages

I bought three life time pages from you. Two in 2004 for my mom Margie Burrer and my sister Sherri Arnell, and then another in March of 2007 for my dad Gerald Burrer. I have tons of pictures, and people who have lit Candles and left memories who aren’t here anymore! I can’t access the page and haven’t been able to for a few years! Angry! Life time means life time!

Desired outcome: I want a refund or the site back up! This is evil!

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Billy007surfing
Wrightstown, US
Jul 08, 2023 4:25 pm EDT

Yes I agree I am so upset I have had one since 06 for my father I go to talk to him there and its disgusting. If they couldn't maintain it or want to accept new clients that's fine but they should have still left the old site up for people like us to continue to use it

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12:41 pm EDT
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Memory-Of.com My daughter and my aunt website "gone"

We paid for 2 websites for life on this website "Memory Of". Now we can't get into their links.
This what I get when I click on their link:
Memory-of.com is temporarily unavailable.
We apologize for the inconvenience.
Please check back in a few days.
http://joyce-brown-1952.memory-of.com.
http://babie-catrina-franklin.memory-of.com.
Our family can't get into both family website; this is sad because we should have been notified or had I'll money returned to us.
Ms. Robbie Nelson

Desired outcome: Either give us back our money or the website. Apologizing want make up for the damage/pain you cause our family. Going to their website lighting candles on their special event was a healing process for us all.

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JLburrer
Bar Nunn, US
Jun 14, 2023 7:29 pm EDT

I agree! I paid for three lifetime memory pages for my mom, dad, and sister, and haven’t been able to get on in over a year.

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Author of the review
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Robbie Nelson
Grand Prairie, US
Jun 16, 2023 11:53 pm EDT
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Replying to comment of JLburrer

JLburrer, it's sad the damage they have cause, to me it's more like stealing from the bereave family.

I wish we all could file a claim in court against this site.

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12:12 pm EDT
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Memory-Of.com Memory-of.com web page

Shortly following the death of my son from a hit & run in 2006, I created a web page through this company. A lifetime page was paid for by a dear friend. This web page was instrumental in my coping with this sudden violent death of my oldest son. Everyday I would go to this page & look at photos, or add a song, light a candle or read memories submitted by other people. I would recommend this site to everyone who had lost someone. About 3 yrs ago, the page would disappear & come back. Now it’s gone- no information who to contact, no way to access our photos or stories. This needs to be rectified immediately! Taking advantage of grieving people is wrong. I want my contents, memories of my son.

Desired outcome: Site back up permanently as advertised if not possible, then all the contents from the page returned. lifetime page was promised with purchase

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10:16 pm EDT
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Memory-Of.com memory-of tribute page for loved one

I set up a page for my nephew, Brandon T. Schuck who passed on May 19, 2005. Many memories and photos are now not accessible and the webpage is seemingly gone. Was promised a lifetime page. How can you do something like this and not warn people so they can retrieve what was on their pages. Cruel and totally unnecessary. Please reinstate these pages immediately.

Desired outcome: Access to photos - refundPLEASE RESPOND

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