JustAnswer
reviews and complaints

On September 20, 2023 I got online to get an answer to a legal matter. Very clearly, I was told it would cost $5.00 to proceed. I agreed. I started a chat with Pearl Wilson and they connected me with an "attorney" Dustin. We then exchanged a few text messages, most of them seemingly done through a bot. The following day (today) I checked my account, and I was charged $46. I was told by customer service that the fee is non-refundable as it was supposedly for a membership, which i NEVER agreed to. I was never told this was a membership and I was definitely not told it would be more than the initial $5.00 charge. This was a bait and switch scam.

I thought I was only paying $5 to chat with a veterinarian about my dog. But it turns out they took $38 instead of $5.

Contact us page conveniently not working suddenly. Canceled my membership immediately after my 5 minute chat but would like that $33 back immediately.

The AI bot who connected me to the veterinarian said "Please continue here to pay $5 and connect you with a specialist."

NOWHERE DID IT SAY $33 I ADDITION TO THE $5

Misleading, fraudulent. Company refusing refund even though membership was canceled immediately.

Order ID [protected]-560

They led us to believe we would pay $2 for a question and later charged $66 for a subscription we didn't need and canceled immediately. Yet, they would not return the money even though we asked for a refund on their website.

The emailed us back the the service is in fact not refundable. We later found out about the practice and the thousands of bad reviews online and the class action law suit that they lost in 2022 paying millions back to the poor users.

On August 27, 2023 I got online to get an answer to a legal matter. Very clearly, I was told it would cost $5.00 to proceed. I agreed. I just received my Mastercard bill and discovered I was charged $60. I got back online (where conveniently there is no link to customer service). I started a chat with Pearl Wilson. This idiot completely ignored me and tried to hook me up with a computer technician (LOL). I did call customer service. I got an east Indian sounding man who called himself Angel. He wasted no time telling me the fee is not refundable. It was supposedly for a membership. I was never told this was a membership and I was definitely not told it would be $60. What happened to the $5.00? This is the old bait and switch. I will inform as many people as possible this company generates income on fraudulent transactions.

I don't understand why (or how) I have to PAY for a question! I am a disabled senior (just coming to the realization that I am a senior) AND, Have recently survived stage 4 cancer. I have a question. Why do I need to have "disposable money" to get an answer?

Why don't company's like yours, have alternatives for people like me?

Thanks for listening,

Erica Sercus [protected]

They advertised a $2 solution and then bill $50+ monthly until you cancel. Unfortunately this isn’t a new type of scam, but speaks to the lack of genuine quality of this business. Not one communication was sent to me during the six months they quietly billed my credit card until I noticed and called them to cancel. Quality business doesn’t have to trick people. I used the service one time and they were not able to solve the problem, it was a tough one in fairness. I called when I noticed the credit card charge and they simply respond “they are a membership service”. It is low level fraud.

9/16/23. I did not receive any legitimate answers or help from the expert I was connected with. He literally asked 2 basic questions and then said let me know if there’s anything else. I also was lead to believe it would be $5 not $30. I called and I spoke with a woman, who was incredibly rude, raised her voice, and had zero knowledge or information. She repeated the same single sentence over and over. I don’t know if it was her first day or hadn’t finished training. Any other legitimate company issues refunds because they have enough capital to cover losing $30 from one person. Just be a real business and practice basic customer service. And have your employees better equipped to answer phone calls.

I cancelled my service on December 22, 2022. Just Answer has been charging my card since that date. I have filed a dispute through my credit card for May, June, July, Aug, September. Please refund me January, February, March, and April.

I have photographic proof from your site that I cancelled my subscription.

This seems to be a habit with your company. If this is not fixed, I will escalate via a lawyer.

I searched online to check what action can be taken to file a complaint. I click on an article and was routed to the chat line of justanswer. While providing information to the agent i spoke with her name is pearl and she provided me a link to pay a 50₱ charge however after i place my card information i receive a notification that a total pf 2637 was deducted instead. I contacted them back asking for a refund spoke to her supervisor named Jonathan who doesn’t even comprehend what i am trying to say. So i sent screenshot their supports email address that shows the membership fee was not discussed and i reached out again today chatted with helen and she sent me the same link to make a payment. Which means they refuse to provide the refund.

My bank account has a pending charge of $55.00 for a service entitled JUSTANSWER. I have never used, or even so much as heard, of your service before.

The exact statement on my bank account reads: “JUSTANSWER [protected] CAUS. Release date 9/13/23 -55.00”

Please help me address this issue. My name is Rachel Snow and I bank with Eastman Credit Union.

I look forward to hearing from you regarding this issue.

I was initially informed that I would be charged a nominal fee of 2 CAD for a chat with an expert regarding an issue with my car. To my surprise, upon reviewing my statement, I discovered that I had been billed over 50 dollars instead.

Subsequently, I contacted customer service to address this discrepancy and request a refund. Unfortunately, despite my efforts, the customer service representative declined my request for a refund.

They trick you into believing that it's just $2.00 to get a quick answer to a legal question and when you give your credit card to pay for that question, they automatically sign you up for a recurring $66.00 a month recurring membership fee which gets charged to your card without you knowing or formally consenting. In my case, by the time I recieved my credit card statement and reviewed it, 2 payments of $66.00 had been already processed for a total of $132.00 they took (stole) from me.

I never signed up for the service I just wanted my question answered. I realized that they were charging me each month $39 for a service I was not using and I did not sign up for. When I contacted them they told me that when you ask your question you are joining our service. It is hard to see the $39 dollar charge each month on the credit card. Good thing Bank of America alerted me. It just sucks had Bank Of America not told me who knows how much of my money would have taken. I don't think they should be able to do that. And yes I understand I should have caught it sooner. But I am super busy. And it is just $39 I think they do that to make it hard to catch.

I received a text message stating that Genermotors was having issues with their 2014 Automatic Transmission and that there was a Class Action Law Suit and some possible solutions. The service charge was $2.00, which I found very reasonable. My bank notified me that they charged me $39.00. I informed my bank that the charge was not authorized. My account was closed and a new card will be issued. I will reach out to JustAnswer for an explanation.

On August 30, 2023, I would like to ask a quick question to a lawyer, so I started to search the web-site and saw JustAnswer. so I clicked in. Very soon the on line chatting representative sent me a message saying in order to connect me with a lawyer, I needed to first to put my credit card information in and they would charge me $2 and it's refundable, So I put my credit card information in.

Later on, they contacted me a few times asking me which kind of help I would need. I was very busy so did not use any of their service. On Sept 1st , 2023 when I looked at my credit card account, I was very surprised to find a totally unauthorized charge by JustAnswer on August 30, 2023 11:32pm-  and it is not $2! It is NZ$70!

I contacted Justanswer mechanic on 18th. July and paid £5 , I received text messages from him from 13.30 pm , none texts in total till 17.08pm.

Looking at my bank statement I see that 2 mounts have been taken from my account. On 24th August £28, on 25th July £28 . I did not authorise those payments and would appreciate it if you will please reimburse my account.

I agreed to pay $2 To have my question answered but come to find out that question actually cost me $68 all together. I had cancelled my account immediately only to find out they have a no refund and a non disclosure policy. I phoned to see if someone could be understanding of my situation but from what I gather this is how they make money. By scamming people who want answers out of their money without disclosure

I was told that I could get an answer to a legal question for $5. I agreed and paid it, gladly. Then, I get a call from my debit card fraud prevention department stating that they had charged the $5, and then charged me $60. I immediately cancelled my card, and contacted the company. I had not even been a "member" for 5 minutes and I told them that no where did I see that there would be a $60 membership charge and that I wanted the membership cancelled and the money refunded or released. They agreed after some argument, but when I got the email saying it was cancelled, no where was there anything about a refund. I then called their "Customer care" number where the young lady insisted that they didn't care about anything I said, I was going to be charged either way and they cancelled the membership. That means that they charged me a bulls*$t charge and then refused to refund me AND cancelled the so called membership that I didn't ask for. Terrible company, terrible customer service.