JustAnswer

Be aware! Totally Fraud ! Deceptive marketing content !

1. Not authorised billing.

2.Misleading Info.

3. Not real vet and noted can't not be called and do not request for a call (which is totally different from what their ads and web info)

These has been out of line of the industry policy and related law!

4. MOST difficult process to apply for refund!

Customer service would treat you as idiot and wasted your time. you will be sent to so called senior supervisor and they again send to others. And they could BLOCK your message/chat box anytime if they want or when you asked to the key point!

5. Always Error refund information webpage. YOU CAN NOT GET REFUND!

I requested assistance with a problem of page numbering in Microsoft 365 Word. Just Answer advised I could obtain this assistance for first time usage of $2.00. The expert advised me that I would have to pay additional $55.29 for on line help and I agreed. Checking my account today I found that in the agreed payment I was charged an additional $66.00 that I had not agreed to.

The detail for this event:

Proceedings occurred around 4:00PM on Oct 6, 2023.

Assistance provided under/by 2501-PHD-DBA (Just Answer)

Account/order may be 1Q4HUB.

My name: Igor Holubec located in Oakville, Ontario, Canada

JUSTANSWER.com says to sign up

Pay $5.00 — so used credit card Nov 6.

Additionally, the site stated clearly stated 46.00 in a month starting November 6.

The JUSTANSWER site then prompts you to ask/ text your question, etc…

When you ask your question(s) you as customer are immediately charged $46.00

NOT clearly stated for customers — I had no idea…

If you call the number— a rep will tell you a supervisor will call/ no call received.

Just know that as soon as you type in a question— you’re immediately $46.00 —

In my opinion, JUSTANSWER.com is Doesn’t make clear your 5 dollar payment changes to $46.00 the minute the site prompts you to ask/ type your question …

I contacted this firm when I was trying to locate a part for a heating unit. Their initial pitch was that I would have to pay $1 to enroll which after I had arranged that thru my Paypal account, I found that there was an additional fee of $33 per month which would be charged to my Paypal account each month until I cancelled my membership. They then put me in touch with an "expert" through texting and when I asked to be able to SPEAK with him directly, I was told that would incur an additional $24 fee for the call ! ! ! I immediately cancelled my membership but I see that their policy regarding non refundable charges is such that I just wasted $34 for nothing ! This firm should advertise all their expected/possible fees PRIOR to demanding payment. I feel their business practice is dishonest in this respect.

My wife has had 17 unauthorized payments of £27 taken from her bank account despite not having an account with this company.

We have an email dated 22nd August 2023 from Jeff Cavellini, Vice President of Customer Care at JustAsk which states "Thank you for your message regarding your cancellation. This is a confirmation that your JustAnswer membership was successfully cancelled on 07/04 2022. You are no longer being billed on a monthly basis"

Well it turns out that this has not been the case at all and therefore this company has in effect stolen a total of £459 from my wife.

Repeated requests to Customer Support at JustAsk do not get back to Jeff Cavellini being answered each time by a different person but all claiming they can not trace the account . Twice my wife has supplied details requested by these people for them to come back yet again with the same excuse for not refunding the money.

I canceled my membership in the first of July. They billed me for July, August, September & October at 35$/month. I caught the pending charges for October and canceled again and they still billed me for October. I called customer service and they just said it's our policy to not refund any customer ever and hung up on me. Even though they should have me as paid through November 3.

This "service" is 100% a scam and they are just trying to cyphon money off their customers after they've canceled as a part of their business model without consequence.

Today is Monday the 2nd of October 2023
When I 1st asked a question I was told I would pay 50 peso.
it was not until the following day I noticed 2600 peso gone from my bank.
I thought they did not help me in any way, but OK but did spend time with me, so I did not do anything about it.
The following month 2600 peso was taken from my bank so I started doing some research. And it seems I paid for a monthly Membership, I did not know about that, and did not aggree to any membership.
And discover their business standards are very poor and NOT to be used ever again

Their advertisement is misleading. They will only show the $2 payment for you to proceed. I never saw a $66 subscription from there when Im in need of the answer. They will take advantage of people who are in need of the answer asap without showing the subscription thing -which I NEVER SIGNED UP! They are scammers. They wont even give a refund even you have not use the service.

I canceled this via Phone in December of 2022 and was continued to be charged until today. I CANCELED THIS AGAIN TODAY. $60 a month since December 2022 10 mos. $600 Grand Theft. I am APPAULED. I was in LAW SCHOOL, and I KNOW I canceled this in December. So again, the call was terminated without a confirmation number or anything. My number is [protected] if someone would like to discuss.

I was dealing with someone scamming my credit card. Just answer popped up, answered one brief question and that was it. Yes, I was probably warned that I would be charged unless I cancelled within a few days. My husband and I are 80 years old, he is dealing with serious health problems and in addition I have had to deal with credit cards being stolen. I don’t really remember what I was advised in this very very brief encounter. In any event I am now being charged $46 per month for what…. A year? $552 for a year for doing absolutely nothing!

I am very angry about this.

I canceled my membership and recieved a email that no more funds will be deducted from my bank. Well they did deduct it and a guy call Jeff is so useless, you take up your complaint with him and he justputsjam around your mouth with his [censored]. I am going to seek lagal action against them for fraud, theft and false pretenses of obtaining personal information.

Hi I just asked to speak to an engineer then I wanted to pay the R15 that it said but it also deducted R365. I also can enter my phone number as south africa not listed in the ext number. Please refund me I have had no answer and would like to cancel immediately.

I paid on 22 September 2023 a robot keeps talking but no engineer has had any contact with me. They also make it clean they will charge R15 to join not two fees with no answer.

On September 20, 2023 I got online to get an answer to a legal matter. Very clearly, I was told it would cost $5.00 to proceed. I agreed. I started a chat with Pearl Wilson and they connected me with an "attorney" Dustin. We then exchanged a few text messages, most of them seemingly done through a bot. The following day (today) I checked my account, and I was charged $46. I was told by customer service that the fee is non-refundable as it was supposedly for a membership, which i NEVER agreed to. I was never told this was a membership and I was definitely not told it would be more than the initial $5.00 charge. This was a bait and switch scam.

I thought I was only paying $5 to chat with a veterinarian about my dog. But it turns out they took $38 instead of $5.

Contact us page conveniently not working suddenly. Canceled my membership immediately after my 5 minute chat but would like that $33 back immediately.

The AI bot who connected me to the veterinarian said "Please continue here to pay $5 and connect you with a specialist."

NOWHERE DID IT SAY $33 I ADDITION TO THE $5

Misleading, fraudulent. Company refusing refund even though membership was canceled immediately.

Order ID [protected]-560

They led us to believe we would pay $2 for a question and later charged $66 for a subscription we didn't need and canceled immediately. Yet, they would not return the money even though we asked for a refund on their website.

The emailed us back the the service is in fact not refundable. We later found out about the practice and the thousands of bad reviews online and the class action law suit that they lost in 2022 paying millions back to the poor users.

On August 27, 2023 I got online to get an answer to a legal matter. Very clearly, I was told it would cost $5.00 to proceed. I agreed. I just received my Mastercard bill and discovered I was charged $60. I got back online (where conveniently there is no link to customer service). I started a chat with Pearl Wilson. This idiot completely ignored me and tried to hook me up with a computer technician (LOL). I did call customer service. I got an east Indian sounding man who called himself Angel. He wasted no time telling me the fee is not refundable. It was supposedly for a membership. I was never told this was a membership and I was definitely not told it would be $60. What happened to the $5.00? This is the old bait and switch. I will inform as many people as possible this company generates income on fraudulent transactions.

I don't understand why (or how) I have to PAY for a question! I am a disabled senior (just coming to the realization that I am a senior) AND, Have recently survived stage 4 cancer. I have a question. Why do I need to have "disposable money" to get an answer?

Why don't company's like yours, have alternatives for people like me?

Thanks for listening,

Erica Sercus [protected]

They advertised a $2 solution and then bill $50+ monthly until you cancel. Unfortunately this isn’t a new type of scam, but speaks to the lack of genuine quality of this business. Not one communication was sent to me during the six months they quietly billed my credit card until I noticed and called them to cancel. Quality business doesn’t have to trick people. I used the service one time and they were not able to solve the problem, it was a tough one in fairness. I called when I noticed the credit card charge and they simply respond “they are a membership service”. It is low level fraud.