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3.4 1499 Reviews 1474 Complaints
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JustAnswer complaints 1474

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10:56 pm EDT
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JustAnswer Billing scam

Just answer advertises itself as health coverage abroad. I had an emergency. It only listed a 5 dollar charge for health but charges you 50 for a monthly membership buried in fine print in their TOS.

Someone in the middle of a health emergency is not going to have the ability to read through a lengthy contract explaining this.

They will not refund your money via chat.

This company is unethical.

Desired outcome: I want a refund

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6:32 am EDT
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JustAnswer Unauthorized card charges

I thought the service was $5.00, when the the charge showed $55.00, i called right away. Some sketchy person from overseas and answered you don't refund. I also tried to get answers from Venmo. I have been trying to get through your chat and you have it set up so it drops every time and I get no answers. Return my money please. I didn't even use the service when I found out what you charged me.

Desired outcome: REfUND before I contact any and every agency that will shut you down.

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7:36 pm EDT
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JustAnswer Just answer itself

Just Answer site disguises itself as any company you may be trying to get an answer from but they are scammers! They offered $1 special offer to answer one question. Once card information is entered the site locks & details the $50 monthly fee, but does not allow you to disagree or say you don’t want this FORCED sale. My question was never answered and I was charged $51 and had to cancel my card to prevent further theft.

Desired outcome: Company should refund the people who’s $ they have stolen.

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8:22 am EDT
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JustAnswer Experts are scripted

Three "experts" couldn't answer the question properly and ended up costing me $600. These were definitely people just reading a script or bots as my questions were answered as vaguely as possible. Also, they had no ability to actually diagnose an issue, and kept repeating the same thing even when I had told them I had already tested the part they were asking about.

The wiring diagrams they provided were wrong, and using reverse image search I found they were the first result on google. I know how to google, and know that what they were looking at was incorrect. They don't have anything we as consumers don't have- they have no service manuals or special information. They literally scrape google for the first answer and give it to you.

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11:16 pm EDT
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JustAnswer SMS "answers"

Please don't give them $ absolute scam! I was so sick when I signed up I wasn't thinking properly. As soon as you ask a question you get a message stating you will be charged a $2.00au refundable join fee and as soon as you enter your payment details they charge you the $2 join fee plus $66 membership fee. I cancelled my membership immediately and they have refused to refund the $66. They tell you it was on the page before you enter your payment details, not true! I could not even reply to the sms they sent me!

Desired outcome: FULL REFUND

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Timlin
Whitefish, CA
Jul 31, 2023 1:54 pm EDT

The above happened to me as well. I was charged 2.00 which that is what they advertised then they turned around and charged me 66.00 which I questioned and wastold it was a yearly membership. I immediately cancelled and now for July 28th there is a pending transaction for another 66.00. "Just Answer " me this, how many seniros do you scam in a week. I want NO MORE CHRAGES ON MY VISA!

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10:37 am EDT
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JustAnswer Inappropriate charges

My pet cat into some toxins. While I was driving him to the vet. I found this Just Abswer Pet site.

It required a five dollar charge on my credit card to answer my first question about toxins. They then came back and said. At that point I disconnected cause we were already at the dog ER.

I've been see charges the next two months for their site. I never talk to a veterinarian and they would not refund their charges.

Be very careful if you sign up for this service.

Desired outcome: Refund of 2 months of payments

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3:52 am EDT
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JustAnswer Unauthorized fee charged to my card

I came across JustAnswer when looking for some employment answers. I was chatting with"Pearl" when she said it would only cost $5. When I entered my card information I was immediately charged $46 & when I circled back to "Pearl" she couldn't answer me on my question of refunding me my $4. Why? She was a bot! Beware everyone they are very dishonest & deceitful. I wouldn't recommend at all.

Desired outcome: Refund the entire amount of $46

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7:49 am EDT
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JustAnswer A payment taken without authorisation

I have had a payment taken out of my bank via PayPal. I am not a member of JustAnswer, but they said I had an account which was closed down in 2013. I have spoken to 2 customer service assistants and have gotten nowhere. They asked for my email address but said it wasnt recognised. However thisbis the only email address I have ever had. I am a senior citizen and I have ti account for every penny. £29 is a huge chunk of my pension.

Desired outcome: I would like a refund.

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10:11 pm EDT
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JustAnswer Unauthorized credit card charges

I asked a question into their auto chat service after coming across their website, and was told they can have an expert answer my question for a fully refundable "$1" fee, but my bank was charged an extra $46.

When I contacted customer service, they said this is a mandatory membership fee. When I asked why it wasn't disclosed up front, they were dismissive and refused to refund the money.

I did research later and found out they are in the business of doing this - baiting people with cheap prices to get answers, and then tacking on these hidden membership fees and refusing to refund the money unless you contact BBB or someone to help get your money back.

Stay away.

Desired outcome: Refund

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2:19 pm EDT
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JustAnswer JustAnswer: Unauthorized Credit Card Charges for a Membership I did not Agree To

I ran across Just Answer in a google ad looking for remote advice on Sunday, July 16, 2023. I agreed to pay a $5 sign up fee and Just Answer immediately followed that up with a $35 monthly membership charge that I did not authorize. It was a very dishonest way to do a membership fee. I use multiple apps with monthly memberships and they have all been transparent about their fee structure before charging.

I have contacted chat and email support. Chat support said they would give me a refund and then immediately said "disregard that." I have a different representative responding to all of my emails on the same thread also refusing to refund the membership fee.

If it is not refunded it seems the only thing this company is interested in is stealing people's money, not providing helpful links to professionals.

There is a screenshot of a customer care representative agreeing that I was right and that I should get a refund and then going back on it immediately.

Desired outcome: I would like a refund of the $35 membership fee that I did not agree to.

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3:55 pm EDT
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JustAnswer unauthorized charge of $60

What a hoax. I paid the $5 as requested and put the question in the chat. After a length of time an attorney texted me and a pop up came up asking for more money which I declined. The attorney texted that your service was not intended for what we were asking and referred me to other sites. I immediately went on line on my account and cancelled the service. I expect a full refund. I NEVER AUTHORIZED A PAYMENT OF $60. I expect a full refund. This is a scam. If you want the $60 ask up front. Don't do a bait and switch on a $5 charge.

Desired outcome: $60 refund. I had a greed to the $5 charge only. Your own attorney referred us elsewhere.

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2:25 pm EDT
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JustAnswer Justanswer charges fee on same day as cancelation

I had until June 8th to cancel subscription. I went on and spoke to whomever it was and it was canceled. Before 8pm on June 8th.

Today they tell me it was closed on June 8th but the payment has already been sent to debit my checking for the $46.00.

because the next payment for 46.00 was processed to be taken out of my account there is nothing they can due. The payment is non refundable.I am so passed off right now I don’t care if it professional or not.

So this company can let you cancel take your payment out the same day. This is fraud and something needs to be done. This is how they are making their money and is very very wrong

I want my $46.00 refunded to my checking account. I am not the 1st person they have done this to. But nothing has been done so they continue to do it. I feel sorry for the workers. They have to hear the complaint and nothing they can do.

Desired outcome: I want my $46.00 refunded to my checking account.

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6:19 pm EDT
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JustAnswer Fraud - deceptive process

I signed up for 1 dollar service which clearly stated "completely refundable" when entering my credit card details. Later I was offered an upgrase to a higher expert advisor to which I declined.

When done, I noticed that I was changed for a total of 46+1 usd!. When complained to them, they shared a different screen shot of the billing page that is not stating "completely refundable" as it was on the page I saw when signed up!

Desired outcome: A refund of my money.Investigating that online process.More transparency to customers.

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Toni Scuirame
Hayward, US
Jul 17, 2023 7:27 pm EDT
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On May 11th I signed up for the $1 7-Day trial for their vet service online. I posted a question then I went and check the billing and check see if this is legitimate company online and found all these negative reviews. I contacted just answer within an hour of authorizing the $1 charge for the 7-Day service because I discovered they had also charged me $25 for an ongoing monthly charge. I have been given the runaround with this company over and over. On the 12th of May they sent me an email saying my account had been closed, I've been told over the phone that I would be refunded. They sent me an email that said that it had been canceled but they never issued a credit I did not receive a cancellation message until exactly a month later on June 11th. This company is a total scam and keeps refusing to do the refund, trying to claim I authorized it! When signing up for a 7-Day trial they should have not already charged me for an entire month when that month had not began, it shouldn't have begun until 7 Days Later. I've been trying through my bank to get my money back and will continue to fight but this company is rude a major scammer and keeps giving me a different story and running me in circles every time I contact them!

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8:38 am EDT
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JustAnswer They renewed my membership without permission

I asked a question back in 2022 and cancelled my account after the 7 day trail. I went back yesterday and an asked a question and they RENEWED my account without permission and took out $35 dollars. I wasn’t asked. I didn’t want a membership at all but now I can’t get ahold of anyone to get a refund. I didn’t find out about them “renewing my membership” until this morning. They sent me an email telling me they renewed my account and it was $35/each month WITHOUT PERMISSION TO RENEW MY “MEMBERSHIP” that I did not sign up for

Desired outcome: Full refund

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7:47 pm EDT
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JustAnswer Justanswer.com

I signed up for a $7 refundable service, didn't get any direct answer and was billed $30. I was denied any refund at all but customer service says I can still use the service even though I've canceled but I asked another legal question just to be asked about details then directed to another payment page, so frustrating!

There 'continue' link at the bottom of one of my pictures below does not work I even opened this in a new browser, nothing!

Desired outcome: At least my questions answered directly not indirectly, maybe ext. Or my $30 back

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9:12 am EDT
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JustAnswer My name and money

So I told a attorney my business and this attorney name Theresa JBS said everything is confidential and boom this so called attorney put my information on this website after I did a cancelation with this website same day and ever since than these people stole 46 dollars from my bank after i did a cancelation... what the he'll this ID a 2.billion lawsuit for this business and company... I swear ima going to take this to homeland security for false allegations they're aren't real attorney or lawyers... omg I was telling a scammers the whole time about my business and these people don't even know me...

Desired outcome: When I ask a cancelation same day they said yes now they keep stealing from my bank

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8:39 am EDT
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JustAnswer Services

30th May 2023, asked a question but apart from paying my initial £1 signing on fee did not get the answer I was looking for. On 02nd June 2023 I was withdrawn from my account the sum of £35 payable to Just Answer, again on 30th June I have again asked for £35 from the same source. At no time did I agree to any service agreement with this company nor would I want to.

I have attempted to contact the company to see how/why this has occurred and to find out my “membership number” which is unknown to me and cancel any membership that may exist, but did not receive a reply therefore I am lost as to what to do next.

Desired outcome: Please refund both payments of £35.

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7:42 am EDT
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JustAnswer TV repair advice

I called Just Answer on Thursday, June 22 for advice on trying to repair my flat screen TV. I was told to buy a new one. I accepted the charge of $5 for the advice, which should have been the end of it. Now I see that on Sunday, June 25, I am now charged an additional $55 for what must be a call that I never made. If the TV isn't worth repairing, fine. However, why is this additional charge added on to my account 3 days later without explaining anything? I made NO additional calls to Just Answer, and at this rate, I will not be making any additional calls in the future...

Desired outcome: I don't see any reason for the $55 charge, and would like to have it credited back to my account, along with some kind of an explanation.

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3:37 pm EDT
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JustAnswer Whirlpool oven issue/question

On Friday p.m., 6/23/2023, I was trying to get information on a Whirlpool Double Oven that would not operate/work. Somehow, in searching Whirlpool sites, I was transported to a JustAnswer site. Wanting a quick answer as what to do with the oven issue, I reluctantly clicked the button to pay $5.00, in hopes I would be put in contact with a Whirlpool representative. Instead, I assume I spoke to a JustAnswer person, who knew nothing about what I needed to know, other than to say call an appliance repairman. Today (6/28/2023), I noticed a $40.00 credit card charge to JustAnswer. I did not sign up for any extended membership with JustAnswer, and have an e-mail from JustAnswer that any account with them was canceled. I would like a credit card refund for the $40.00. This whole issue took about 15-20 minutes on Friday p.m., 6/23/23, and JustAnswer wants me to pay $45.00. I had no knowledge about a membership or a $40 ongoing monthly fee. I am okay with the one time $5.00 charge, but would like the $40.00 refunded, and a confirmation that any "membership" that resulted from this brief encounter is definitely canceled.

Desired outcome: Please refund $40.00 to my Credit Card. Thanks for your help in this matter.

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3:00 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I did not sign up for a continued payment for just answer. It was a ONE time use and fee of $51 on May 30th. The company Just Answer has charged me $46 on June 27th which was NOT authorized by me. I’m contacting my bank to stop this fraudulent charge from continuing. Please STOP this company from continuing! Obviously, according to all the complaint...

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About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.

JustAnswer Customer Reviews Overview

JustAnswer is an online platform designed to connect individuals with experts across various fields. Users can pose questions and receive answers from professionals such as doctors, lawyers, mechanics, and tech support specialists. The service operates on a fee-based model, where customers can opt for one-time assistance or a membership for ongoing support. JustAnswer aims to provide accessible, personalized advice, offering a convenient alternative to in-person consultations.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer
Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review I subscribed to the lawyer answers service three days ago, which costs $60 per month was posted on Mar 13, 2024. The latest complaint Yesterday, I was shopping for a new television and I visited both Walmart and Amazon websites was resolved on Mar 31, 2024. JustAnswer has an average consumer rating of 3 stars from 1499 reviews. JustAnswer has resolved 872 complaints.
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  1. JustAnswer contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click up if you have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
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