Having problems with JustAnswer?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

JustAnswer Customer Service Contacts

P.O. Box 29045
San Francisco, California
United States - 94129

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JustAnswer Customer Service. Initial JustAnswer complaints should be directed to their team directly. You can find contact details for JustAnswer above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about JustAnswer. Discuss the issues you have had with JustAnswer and work with their customer service team to find a resolution.

Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Just Answerjust answer

I agreed to a £5.00 refundable one week trial. The money has been taken from my account within three days. I cancelled my subscription within fifteen minutes when in answer to my question the reply referred to a question asked nine months ago. This American set up is clearly a dishonest, rather nasty form of scam. Even this complaints system is telling me that my complaint is too short and is unlikely to be answered! Whatever happened to brevity as a desirable element of communication. I rest my case. I say again, "I rest my case!"

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • JustAnswer's response · Feb 05, 2020

      Hello,

      Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

      The membership charge amount is processed after 7 days. If there was some error in the timing of the processing or if you cancelled and were still charged, we are happy to look into this.

      Unfortunately, CompalintsBoard does not supply us with any of your personal information, and we are unable to locate your account.

      If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page and we're happy to help in any way we can.

      Regards,
      JustAnswer Customer Care

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    JustAnswerwebsite set up to make it difficult to cancel on own, so they can keep your $

    I entered my CC info for a question to be answered during my trial period. But when it came time to cancel my trial and avoid being charged, the system kept telling me that my password was wrong, and when I tried to change it, the temp password did not work. So I was unable to access my account, and unable to close the account in time to the avoid the $29 fee, which JustAnswer says is forfeit and will not be returned.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      RESOLVED

      The complaint has been investigated and resolved to the customer's satisfaction.

      • JustAnswer's response · Feb 05, 2020

        Hello,

        Thanks for letting us know about this.

        Unfortunately, CompalintsBoard does not supply us with any of your personal information, and we are unable to locate your account.

        If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page and we're happy to help in any way we can.

        Regards,
        JustAnswer Customer Care

      Feb 02, 2020

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      JustAnswer — monthly membership fee?

      READ RIPOFF RIPOFF SCAM SCAM!!! Do Not USE SERVICE. LOSE $45!!! When using this service it clearly state...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      JustAnswerjustanswer

      Debit, -dated 12/10/2019 9n the amount of $50. from my (Roland Bouchard) Bank Account : 2704 POS Debit 221001 *membe800-240-13 71 Ca

      I was informed that the Error would be Corrected by You & a remittance would be credited to my Account.

      As of this date... my Bank Account has Not received the $50. amount.

      ******************************************

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        RESOLVED

        The complaint has been investigated and resolved to the customer's satisfaction.

        • JustAnswer's response · Feb 05, 2020

          Hello Roland,

          Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

          The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

          Unfortunately, CompalintsBoard does not supply us with any of your personal information, and we are unable to locate your account.

          If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page and we're happy to help in any way we can.

          Regards,
          JustAnswer Customer Care

        JustAnswerjust answer ask an expert a question

        I went to the website of this company and paid $5 for a "free" trial and received an answer to my question which was less than satisfactory. Since then I have had $66 taken from my credit card. I did not authorize this transaction and I can't speak to anyone to get an answer as to why this has happened. It is a very unsatisfactory situation and it seems that the only option I have is to cancel my card and try to get the transaction reversed by my bank. NOT HAPPY!

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          • Updated by Nola Gullidge · Jan 31, 2020

            Thank you for responding to my complaint, however the fact remains that I did not sign up for membership and never received an email receipt as you suggested. I think you should have a serious look at how you conduct business as it gives your company a very bad name. I have also noticed that there are a lot of other dissatisfied people to whom you have done the same thing. I certainly will not recommend your company to anyone and in fact have posted details to my facebook account

          • JustAnswer's response · Jan 30, 2020

            Hello,

            Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

            The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

            Unfortunately, ComplaintsBoard does not supply us with any of your personal information, and we are unable to locate your account.

            If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page and we're happy to help in any way we can.

            Regards,
            JustAnswer Customer Care

          We are here to help

          • 16 years' experience in successful complaint resolution
          • Each complaint is handled individually by highly qualified experts
          • Honest and unbiased reviews
          • Last but not least, all our services are absolutely free

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          JustAnswerjustanswer dog vet

          I spoke to this service in January and my account was debited £5.00, the fee specified, fine but now I notice a further £25 has been taken out of my account on the 20th Jan. I did not wish to become a member and made no agreement with them. This is wrong, please resolve ASAP. I wasn't that impressed with the information received. I had hoped for information that I hadn't considered myself. A few texts went back and forth then they suggested for more money I could call and speak to someone, at that point I stopped the communication. I only did this because it was out of hours. I went to see my vet the following day. Disgusting they should have dinner be this. I want to be reimbursed
          Regards
          Jacky Jacoby

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            RESOLVED

            The complaint has been investigated and resolved to the customer's satisfaction.

            • JustAnswer's response · Jan 30, 2020

              Hello Jacky,

              Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

              Unfortunately, ComplaintsBoard does not supply us with any of your personal information, and we are unable to locate your account.

              If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page and we're happy to help in any way we can.

              Regards,
              JustAnswer Customer Care

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            JustAnswerunrequested charge for membership

            I have noticed a charge on my Visa Card Online Bank Statement for $66 dated 25/1/2020 which I DID NOT request. Why was I automatically charged this amount when I initially requested information about a computer problem for which I paid a refundable $5 and which was unresolved. I did not apply for a subscription to Just Answer and this amount was not authorised. Please explain, close my automated account and refund the $66 ASAP. Very bad customer service.

            Thanks,
            Julie Martens

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              RESOLVED

              The complaint has been investigated and resolved to the customer's satisfaction.

              • JustAnswer's response · Jan 30, 2020

                Hello Julie,

                Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

                Unfortunately, ComplaintsBoard does not supply us with any of your personal information, and we are unable to locate your account.

                If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page and we're happy to help in any way we can.

                Regards,
                JustAnswer Customer Care

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              JustAnswerunauthorized credit card charges - answer to query did not resolve the issue client number [protected]-6.

              Kindly refund both these amounts as the response was inaccurate and I did not give Just Answer permission to debit my credit card for a further R365.

              Client number ; [protected]-6

              DSTV uses Showmax as an add on service to their Premium members . A message kept coming up on my screen which i needed to get rid of. I had moved home .As I was already a premium member It had nothing to do with what type of membership i had . It had to do with the settings for showmax - (Had to speak to a showmax consultant who then gave me an OTP to use to rectify the settings on my DSTV system - I then had to use this to be guided through the set up by DSTV - this cleared my system).

              All my credit card info can be found on my client number - Do not ask me to complete any extra credit card info...I await a speedy REFUND . Rgds Heidi vd Walt [protected] RSA

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                RESOLVED

                The complaint has been investigated and resolved to the customer's satisfaction.

                • JustAnswer's response · Jan 27, 2020

                  Hello Heidi,

                  Thank you for contacting us about this. It appears that you were trying to contact Showmax. You will need to contact them directly for assistance.

                  If you meant to contact JustAnswer, please let me know how I can further assist you.

                JustAnswerjustanswer has illegally deducted money from my visa debit card

                I contacted Just Answer on 12 November 2019 for Professional Help regarding my Autistic Nephew.
                I paid GBP 5.31on 12/ 11/ 2019
                On 22/11/2019 you deducted GBP 39.67
                On 23/12/2019 you deducted GBP 39.67
                On 22/01/2020 you deducted GBP 39.67

                Total Deducted = GBP 119.01
                I DID NOT AUTHORISE THESE PAYMENTS WHICH YOU HAVE ILLEGALLY DEDUCTED FROM MY VISA DEBIT CARD.
                Please reimburse the amount immediately to

                Rosemary Middleton [protected]

                I tried to phone your UK Number but surprise, SURPRISE. NO REPLY.
                PLEASE RESPOND IMMEDIATELY TO THIS EMAIL.

                my email address: [protected]@yahoo.com

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  JustAnswerunauthorised transactions billed

                  I logged onto the Justanswer website, paid the $4.63 AUD plus $0.13 AUD foreign fee on 6th January 2020, then received 5 unauthorised transactions of $0.10 charges. On top of that, I did not receive a resolution, I was told I had to pay for a social media expert.

                  Please refund the charges to my Mastercard. While I understand it is not much, it is the principal.

                  Som-Ling

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    RESOLVED

                    The complaint has been investigated and resolved to the customer's satisfaction.

                    • JustAnswer's response · Feb 05, 2020

                      Hello,

                      Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

                      Unfortunately, ComplaintsBoard does not supply us with any of your personal information, and we are unable to locate your account.

                      If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page and we're happy to help in any way we can.

                      Regards,
                      JustAnswer Customer Care

                    JustAnswermembership

                    Good morning. I have just been charged $NZ76 on my Visa Card presumably for membership??.
                    The day in fact the minute I inadvertently joined while sorting out an Amazon problem and was charged $2 I contacted JustAnswer advising of my error and requesting cancellation plus the refund. I am a NZ pensioner and cannot afford this kind of thing. I again request cancellation and a refund of the fees charged. Thank you in anticipation.
                    Regards
                    Phil Martin

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      JustAnswerunauthorized credit card charge

                      I was trying to get Epson customer support for help in setting up my new printer, and clicked on the JustAnswer trial offer by mistake, thinking it was connected to Epson. The trial offer was listed at $5.00 but found later that my credit card was billed for $39.00. I contacted their customer service and requested that the trial offer and membership be cancelled the same day (Jan. 24/2020). When I tried to contact customer service again, the staff person tried to have me contact a lawyer to resolve the problem. I asked if I would be billed for chatting with the lawyer, and the staff person avoided answering, so I disconnected the chat. I would like a refund of the $39.00 billed to my Visa as I did not authorize that amount, and assurance that Just Answer cannot access my credit card without my authorization.

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        RESOLVED

                        The complaint has been investigated and resolved to the customer's satisfaction.

                        • JustAnswer's response · Feb 05, 2020

                          Hello,

                          Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

                          The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

                          Unfortunately, ComplaintsBoard does not supply us with any of your personal information, and we are unable to locate your account.

                          If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page and we're happy to help in any way we can.

                          Regards,
                          JustAnswer Customer Care

                        Jan 24, 2020

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Just Answer — unauthorized use of my credit card

                        Recently I looked for help regarding my Hewlett Packard printer, re: a wi-fi- connection. "Just Answer" wa...

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        JustAnswerlegal fees

                        Hi, my name is Paul, recently I was seeking professional help from yourselves but had decided not to go down this path with you, so I canceled my account after giving you details as requested which included my credit card for billing. My account statement has just shown a debit of $66.00 so I wish for a refund of this amount and to close this account that I simply do not have with you thanks [protected]@hotmail.com

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          RESOLVED

                          The complaint has been investigated and resolved to the customer's satisfaction.

                          • JustAnswer's response · Feb 05, 2020

                            Hello,

                            Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

                            The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

                            We can confirm that your most recent membership charge has been refunded and that your recurring billing has been cancelled.

                            If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page and we're happy to help in any way we can.

                            Regards,
                            JustAnswer Customer Care

                          Jan 23, 2020

                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          Justanswer experts advice — I cancelled on the 3rd day of my 5 day trial and they charged my husbands card anyways.

                          I had a question about some coins I have. S$o I just typed exactly that into my search engine (Google.com...

                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          JustAnswerjustanswer taking out subscription

                          We only used your website once where you were very helpful but have since had two extra payments taken out of account for $49 over the last two months. We no longer require your services so would like this subscription withdrawal to stop. We have contacted our bank also to make sure that this amount is not taken out of our account in the future. We received no correspondence to say that this was a continual subscription once we had used your website. Please look into stopping this subscription now for us.
                          Thanks
                          Tony Parnell

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            RESOLVED

                            The complaint has been investigated and resolved to the customer's satisfaction.

                            • JustAnswer's response · Jan 23, 2020

                              Hello Tony,

                              Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

                              The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

                              Unfortunately, CompalintsBoard does not supply us with any of your personal information, and we are unable to locate your account.

                              If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page and we're happy to help in any way we can.

                              Regards,
                              JustAnswer Customer Care

                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            JustAnswer.comunauthorized debit card withdrawals

                            i never signed up for membership and have had an answer on a car problem answered for 5 pounds and am now being billed monthly.WTF. canceled payments with my bank .but they still have taken £50 from my account. there seems to be no way of getting a reimbursement. this site is not safe to use as like quick sand it is very hard to get out of...there should be an authority to report this kind of thing too ...

                            Add your opinion

                              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                              RESOLVED

                              The complaint has been investigated and resolved to the customer's satisfaction.

                              • JustAnswer's response · Jan 23, 2020

                                Hello Cris,

                                Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

                                The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

                                Unfortunately, CompalintsBoard does not supply us with any of your personal information, and we are unable to locate your account.

                                If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page and we're happy to help in any way we can.

                                Regards,
                                JustAnswer Customer Care

                              Jan 20, 2020

                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              JustAnswer — justanswer.com

                              I was told that I would need to submit my credit card to get a trial one answer for a question on resolving a...

                              JustAnswerinability to cancel subscription to just answer

                              On 9 January 2020 I paid £5 for a 'trail period' and advice about my mobile phone. I was given a useful answer and I then paid a 'tip' of £6 on 13 January.

                              Your website state that you will remind customers to cancel if they do not wish to take up membership of Just Answer after the trial period. I received no such reminder, and £30 was taken from my account on 20th January.

                              I then tried to cancel my membership today via your website but could find no means of accessing my account, and I was unwilling to pay a further £5 to enter into contact with an adviser. I have therefore told my bank to cancel the payments to you.

                              I believe my 'membership number' may be 0808-168-4692GB, as that is what appears on the deduction from my account.

                              In case any of this is unclear, I do not want membership of Just Answer. I hereby cancel any agreement I may have inadvertently made with you. I would be pleased to receive a refund of the £30 paid today.

                              Susan Cheshire

                              Add your opinion

                                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                The complaint has been investigated and
                                resolved to the customer's satisfaction
                                Resolved
                                JustAnswerunauthorised credit card charges

                                Date of Incident
                                15 December, 2019
                                Client Number
                                [protected]
                                Description
                                I sent $2.00 for a trial question on 15 December, 2019. I submitted a question about restarting a Kindle e-book. I was very pleased with the advice I received.
                                18th December.
                                I was asked to send a tip for the expert. I sent $15.00 because I was very happy with the advice. Visa statement received 20 January 2020, shows $150.00 paid. I did not authorise this amount.
                                25 December.
                                Visa paid $70 for "Membership [protected]" I did not authorise this payment.
                                Resolution Wanted.
                                I would like the overpayment of $135.00 and $70.00 refunded please.

                                Add your opinion

                                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                  RESOLVED

                                  The complaint has been investigated and resolved to the customer's satisfaction.

                                  • JustAnswer's response · Jan 21, 2020

                                    Hello,

                                    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

                                    Unfortunately, ComplaintsBoard does not supply us with any of your personal information, and we are unable to locate your account.

                                    If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page and we're happy to help in any way we can.

                                    Regards,
                                    JustAnswer Customer Care

                                  • Updated by V. M. McLeay · Jan 19, 2020

                                    No update made yet.

                                  • Updated by V. M. McLeay · Jan 19, 2020

                                    No update to be made yet.

                                  IN THE NEWS

                                  Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                                  If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                                  One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                                  A consumer site aimed at exposing unethical companies and business practices.
                                  ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                                  You'll definitely get some directions on how customer service can best solve your problem.
                                  Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.