JustAnswer

9/16/23. I did not receive any legitimate answers or help from the expert I was connected with. He literally asked 2 basic questions and then said let me know if there’s anything else. I also was lead to believe it would be $5 not $30. I called and I spoke with a woman, who was incredibly rude, raised her voice, and had zero knowledge or information. She repeated the same single sentence over and over. I don’t know if it was her first day or hadn’t finished training. Any other legitimate company issues refunds because they have enough capital to cover losing $30 from one person. Just be a real business and practice basic customer service. And have your employees better equipped to answer phone calls.

I cancelled my service on December 22, 2022. Just Answer has been charging my card since that date. I have filed a dispute through my credit card for May, June, July, Aug, September. Please refund me January, February, March, and April.

I have photographic proof from your site that I cancelled my subscription.

This seems to be a habit with your company. If this is not fixed, I will escalate via a lawyer.

I searched online to check what action can be taken to file a complaint. I click on an article and was routed to the chat line of justanswer. While providing information to the agent i spoke with her name is pearl and she provided me a link to pay a 50₱ charge however after i place my card information i receive a notification that a total pf 2637 was deducted instead. I contacted them back asking for a refund spoke to her supervisor named Jonathan who doesn’t even comprehend what i am trying to say. So i sent screenshot their supports email address that shows the membership fee was not discussed and i reached out again today chatted with helen and she sent me the same link to make a payment. Which means they refuse to provide the refund.

My bank account has a pending charge of $55.00 for a service entitled JUSTANSWER. I have never used, or even so much as heard, of your service before.

The exact statement on my bank account reads: “JUSTANSWER [protected] CAUS. Release date 9/13/23 -55.00”

Please help me address this issue. My name is Rachel Snow and I bank with Eastman Credit Union.

I look forward to hearing from you regarding this issue.

I was initially informed that I would be charged a nominal fee of 2 CAD for a chat with an expert regarding an issue with my car. To my surprise, upon reviewing my statement, I discovered that I had been billed over 50 dollars instead.

Subsequently, I contacted customer service to address this discrepancy and request a refund. Unfortunately, despite my efforts, the customer service representative declined my request for a refund.

They trick you into believing that it's just $2.00 to get a quick answer to a legal question and when you give your credit card to pay for that question, they automatically sign you up for a recurring $66.00 a month recurring membership fee which gets charged to your card without you knowing or formally consenting. In my case, by the time I recieved my credit card statement and reviewed it, 2 payments of $66.00 had been already processed for a total of $132.00 they took (stole) from me.

I never signed up for the service I just wanted my question answered. I realized that they were charging me each month $39 for a service I was not using and I did not sign up for. When I contacted them they told me that when you ask your question you are joining our service. It is hard to see the $39 dollar charge each month on the credit card. Good thing Bank of America alerted me. It just sucks had Bank Of America not told me who knows how much of my money would have taken. I don't think they should be able to do that. And yes I understand I should have caught it sooner. But I am super busy. And it is just $39 I think they do that to make it hard to catch.

I received a text message stating that Genermotors was having issues with their 2014 Automatic Transmission and that there was a Class Action Law Suit and some possible solutions. The service charge was $2.00, which I found very reasonable. My bank notified me that they charged me $39.00. I informed my bank that the charge was not authorized. My account was closed and a new card will be issued. I will reach out to JustAnswer for an explanation.

On August 30, 2023, I would like to ask a quick question to a lawyer, so I started to search the web-site and saw JustAnswer. so I clicked in. Very soon the on line chatting representative sent me a message saying in order to connect me with a lawyer, I needed to first to put my credit card information in and they would charge me $2 and it's refundable, So I put my credit card information in.

Later on, they contacted me a few times asking me which kind of help I would need. I was very busy so did not use any of their service. On Sept 1st , 2023 when I looked at my credit card account, I was very surprised to find a totally unauthorized charge by JustAnswer on August 30, 2023 11:32pm-  and it is not $2! It is NZ$70!

I contacted Justanswer mechanic on 18th. July and paid £5 , I received text messages from him from 13.30 pm , none texts in total till 17.08pm.

Looking at my bank statement I see that 2 mounts have been taken from my account. On 24th August £28, on 25th July £28 . I did not authorise those payments and would appreciate it if you will please reimburse my account.

I agreed to pay $2 To have my question answered but come to find out that question actually cost me $68 all together. I had cancelled my account immediately only to find out they have a no refund and a non disclosure policy. I phoned to see if someone could be understanding of my situation but from what I gather this is how they make money. By scamming people who want answers out of their money without disclosure

I was told that I could get an answer to a legal question for $5. I agreed and paid it, gladly. Then, I get a call from my debit card fraud prevention department stating that they had charged the $5, and then charged me $60. I immediately cancelled my card, and contacted the company. I had not even been a "member" for 5 minutes and I told them that no where did I see that there would be a $60 membership charge and that I wanted the membership cancelled and the money refunded or released. They agreed after some argument, but when I got the email saying it was cancelled, no where was there anything about a refund. I then called their "Customer care" number where the young lady insisted that they didn't care about anything I said, I was going to be charged either way and they cancelled the membership. That means that they charged me a bulls*$t charge and then refused to refund me AND cancelled the so called membership that I didn't ask for. Terrible company, terrible customer service.

I made the initial request for Just Answer help July 28, 2023 because I was lired into their trap which states there is a $2.00 fee. But hidden is the $40.00 membership fee that allows a member to ask two question per month.

So when I saw that was a debit off my credit card of $40.00 I immediately stopped with my question. Because I signed up in error. I cancelled the question and decided that I didn't need that service. Now I see another charged of $40.00. I politely requested, "Please refund" but their customer service said I am not entitled to a refund.

This is classic "bait and switch" scamming by Just Answer. So I don recommend their services. SCAM all over.

I was on the JA site today looking for a legal answer to an issue I’ve been facing, and though the lawyer on the site didn’t answer my question, I was charged $60! So misleading - I’ve emailed and called, and NO answer whatsoever. They kept me on the line for over half an hour even though they said the wait time was a minute. Online, they lure you with a $5 fee, and then they hit you with a $60 charge for nothing! Do not use this service, it’s a scam. I wish I looked up reviews for this beforehand!

I contacted JustAnswer on August 1st, 2023 and received an answer for, what I thought, was a $5 fee. I get my credit card statement and it shows that $5 fee and then a charge of $40 for a monthly membership. I contact Customer Service to ask for a refund of the $40 and the guy said that my membership was already cancelled, and said that the $40 charge was for the question asked and could not be refunded! The $5 was just the initial charge... What? So, it looks like I was charged $45 for an answer to ONE question. They are NOT clear on what their charges are...and they get you! I see others have had the SAME problem. This is SO WRONG!

On Wednesday, August 23, 2022, I asked JustAnswer a question and I was led to believe it was a $5.00 fee to initiate a question with Just Answer. I was charged a membership fee on the same exact date. Unaware I was accepting a membership. The $60 monthly was charged to my account immediately. When the bank notified me of the charges on Friday, August 25th I canceled my unwanted subscription and contacted JustAnswer for a refund. I was informed that I was not entitled to a refund. Why I have no idea. They quoted some laws. The answer to the question was not worth $5.00.

I found the site Just Answer-Mechanic back in Dec. of 2022. They have a $1.00 trial to ask a question. Apparently, once your credit card is input it is locked. I just realized that I was being charged $39.00 per month for the last 8 months. I called them immediately to cancel. I explained that I only found the service and was only to be charged a dollar. I did not join a membership for a monthly fee. I requested a refund due to the fact that they say it is only a $1 until you join. But, I found out that they automatically sign you up as a membership for reoccurring payments. I was fully unaware that they have charged me a total of $312. They do not send receipts and when I called, they said there is nothing I can do and there is no one that I can speak with. I asked to speak to a supervisor and was put on a brief hold. He came back and said there is no one to speak to. He said he was done with this call and hung up on me. This is a complete scam. Can you help?

I was looking for answers for a family law. The online assistant directed me to click this link and make a payment of 2$. When I checked my account it was 66$./I called them to refund my money. They refused and canceled my membership. I am a single mom of 3 and the 66$ is for kids to feed this week. I pleaded with them and yet the agent cut the call on me. Please kindly refund my money.

I was extremely worried about a nosebleed that I had gotten that lasted almost an hour. It was late, i couldn’t go the doctor’s office, so i searched online for advice. This site looked promising so I tried it out since it said it only cost $5. Turns out it DOESNT. It has a membership fee of like $40 dollars and it doesn’t notify you of it previously. I only notice it afterwards. I didnt want a membership, I only wanted to fix my problem. So I go to cancel it, and i was expecting a refund. But i dont get one. After trying to get to the refund page, it keeps showing a “bad request” page not letting me go to the refund page. I tried on a private window, and it let me in immediately. Its a total scam. I want my refund because they didn’t even end up fixing my problem anyway and they charged me for a membership i didn’t want.