This site is grossly misleading and should be shut down!
They have all these misleading things on the home page like, a list of names :(The New York Times, etc) and things that look like 'Seals of Approval' and a Good Morning American video that are supposed to make you think that this is a legitimate, safe, and widely approved site so you will go right ahead and SEND THEM MONEY BEFORE THEY GIVE YOU A SERVICE.
They freeze your money in your 'account' and if you aren't satisfied, you have to force them to give you a refund. If I had not used Paypal, I would have had to report their charge on my credit card as fraud.
My personal gmail account which is MY ACTUAL NAME was somehow associated with the small amount of personal information I typed in WITHOUT MY PERMISSION!
It suddenly appeared on the screen folks, gangked from google, because I DID NOT TYPE IT IN!
I never typed in my gmail address, but there is appeared against my will, and since it was my real name, it was then associated with a very personal medical question I had asked a supposed actual doctor. The profile for the doctor was obviously fake, as the profile I was lead to believe I was accessing became a fake profile once I asked the question, with a completely different photo and fake info.
I was thorough and extremely detailed, and asked a very specific question. Not only was my question completely ignored, but the fake doctor left about three generic sentences, the first was the absolute worst case scenario and the first thing that comes up a million times when you google the first few symptoms I listed... the second being 'or maybe it is just stress' which was quoting me directly, AND NOT MEDICAL ADVICE, useless, and the third sentence told me to go see a real doctor. I googled the question BEFORE I went on the site and received tons of information, but nothing specific to MY case, so I went to their site to pay a doctor for specific answers. It was as if a robot pulled two key words from google, and then told me to go see a doctor. Of course, I refused to pay for this, but my money was 'deposited' and I couldn't get it back, so I asked 3 times for a refund and received no answer.
I had to start a Paypal DISPUTE to get a REFUND and a response from JustAnswers.com., which is an obvious scam, these are not professionals answering your questions.
They however did not address the emails from me demanding that they delete my email address from their website, as they will share EVERY DETAIL of your personal information INCLUDING every detail of the question you ask with anyone and everyone on the internet. So I had to eventually sort that out, and change my email address, but I asked them to delete my account entirely, and I have received no answer. I'm still trying to figure out how to have the information permanently deleted, but as far as I can tell, they now own all that I entered on the site, and they have the right to share that info with anyone. So, they stole my email address from some associated Google Yahoo cookie, they stole my money, they refused to protect my information and identity, and now they refuse to let me delete my account. I feel really lucky that I got a refund, but I did have to start a dispute to get one. I'm Glad I used Paypal! Imagine having to go through this with your credit card company!
JustAnswer is a gigantic scam site, do NOT give them your personal information, your banking information, your email, or your money, you will be sorry!
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