JustAnswer

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Pearl Wilson, Veterinarian's Assistant
Welcome! What's going on with your dog?
You
What a Screwed up situation this site is. I post a question, and then I am told to call you, and no matter what I choose based on the control of your robot app on your phone I cannot explain that YOU TOLD ME TO CALL YOU THEREFORE I CANNOT SPEAK TO SOMEONE! What type of crap is that ?

Pearl Wilson, Veterinarian's Assistant
I'll do all I can to help. Can you tell me a little more about the dog's situation? How long has this been a concern?
You
Hello, please help my sister with this situation, for it is a huge bone of contention. She had 3 dogs, she had a Cavalier, and two mini yorkies. When she got the mini yorkies, the woman who was the "owner/breeder" convinced her to never walk the dogs for their little legs can't take it and it will kill them. That is the biggest crock I have ever heard. Keep in mind she had 3 dogs that were all using pee pads in the house and 2 of them were also having "accidents" in the house for they were not being walked or stimulated. When I would visit I would walk her 3 dogs even just a few houses down from hers and would return upon them relieving themselves. Ironically the one mini yorkie would get out of the house gate and would wander off, again, my sister would not figure out that the dog needed to be out and have stimulation for mental capacity and that is what dogs need, they need a routine and walks. What is worse is that now I rehomed the Cavalier for she was subject to anger from having accidents which having pee pads in the house equates to having accidents in other areas in the house. Now my sister only has the one little mini yorkie, as she got rid of the sister for she too was having accidents. No matter when I try and tell my sister to just walk Bitsy even 3 doors down and back a few times a day am/noon/pm, as to simulate and regulate this way avoiding accidents in the home, well she refuses to do it. Now Bitsy is having accidents I know that this can be avoided, my sister also thinks that the doggy door which does Not lead to a yard just a very small enclosed area, is not working and she refuses to understand the importance of the mental, physical connection needed for a dog. Finally, Bitsy does have short little legs, but a short slow walk Will Never Kill that dog, I know for the dog walks all around the house and I have walked her in the same fashion. Ironically when I am there and walk the dogs, there ARE NO accidents. Please answer this in a fashion that supports the obvious. Her dog now is 6 years old and ended up with pancreatitis for the dog is OVERWEIGHT and that could have been curbed with some regular consistent exercise. Please help, thank you.

Pearl Wilson, Veterinarian's Assistant
Hi there. Has the dog been eating or drinking more than usual?
You
Please read the question

Pearl Wilson, Veterinarian's Assistant
Does she also seem more tired than usual?
You
PLEASE READ THE QUESTION YOU ARE MISSING THE POINT ALL YOU NEED TO KNOW IS IN THE QUESTION

Pearl Wilson, Veterinarian's Assistant
What's the dog's name and age?
You
PLEASE READ THE QUESTION I SENT IT TO YOU ON HERE ALL OF YOUR QUESTIONS THAT YOU KEEP ASKING ME ARE IN THERE

Pearl Wilson, Veterinarian's Assistant
Is there anything else the Vet should know before I connect you? Rest assured that they'll be able to help you.
You
JUST READ THE QUESTION IF I HAVE TO SAY THIS ONE MORE TIME I AM LEAVING THIS IS AWFUL

Pearl Wilson, Veterinarian's Assistant
OK. Got it. I'm sending you to a secure page to join JustAnswer for only $5 (fully-refundable). While you're filling out that form, I'll tell the Veterinarian about your situation and then connect you two. Continue >>

NO MATTER WHAT I DO THEY KEEP SENDING ME A LINK WITH A PHONE NUMBER THAT WON'T LET ME TALK TO SOMEONE AND THEY KEEP SAYING THAT THEY NEED TO TALK TO ME. THEN THE ROBOT ON JUST ANSWER DOES NOT RESPOND CORRECTLY WHAT A TERRIBLE SITE THIS IS I KEEP TRYING TO PAY TO GET MY QUESTION ANSWERED AND IT KEEPS DOING THIS AND THEN I AM SUPPOSE TO "TRUST THEM" HOW CAN I OR WHY WOULD I TRUST THEM WITH MY CREDIT CARD IF THEY CANNOT EVEN ESTABLISH A PAYMENT NOR HAVE A REPRESENTATIVE TALK TO ME TO HELP ME THERE IS NO WHERE TO GO HERE THEY ARE AWFUL!
I HAVE DONE THIS 5 TIMES WHAT A WASTE OF TIME

Asked a question concerning my sick dog, before I received an answer from them I decided to wait until Monday to see a veterinarian and canceled my membership (?). Received confirmation of the cancelation by text on 6/28. On 7/5 they charged my account $31 PLUS the $1 marker fee. Shame there isn't a bounty on people like these. Going to the bank stop payment now.

On June 27, 2021 I contacted Just Answer for a simple question. I paid my $5 and received my answer. I immediately cancelled the service for which I received cancellation confirmation via text. Now I see a $46 charge on my credit card for services they texted were cancelled. When I called the company, their representative said that I cancelled the trial service but did not cancel the membership. She refused to refund my $46. "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe." is what the text said.

Citizen advice sent me the link to JustAnswer. I asked just one question, also later I asked a local solicitor and have completely different answers. Then after 3 months, I have cancelled when saw direct debit it still charged for last month June 27th. charged for membership I haven't realised. I have asked for a partial refund to be made but the Just answer Supervisor sent me away as it is non-refundable. I do disagree as this is against the law if I have not received service!

4 months = £205 for one question! Thanks, but NO I bet a small claim will do.

I had a problem about 1 month go with a supplier and your service resolved it for me for which I am most grateful. However, since that date I have been charged $66, and I don't know what for.
Please let me know what that charge was for and ensure that no further charges are made. I make no commitment to future charges and will try and reverse any future charges if any appear.
Following is the charge which appeared on my credit card:

TECH-REVIEW *JUSTANSWR [protected] CA
CREDIT CARD PURCHASE Card ending 3206
-minus $66.00 + $233.45

I asked a uestion and did not realize it was a paid service. When I realized I would be charged $5.99 I immediately shut it down and said I no longer was interested in any communications. The veterinarian that was on line said no problem and I would not be charged the $5.99. Today, I get notified by paypal that these fraudsters have charged my account for $29.00. I called and spoke to someone who stated that because I did not cancel it through a phone call to customer service that they are unable to credit my account. Lesson learned.

Initial email message was June 30, 2021. I was charged today 7/6/21 for $29.00. This is a scam service and should be avoided at all costs.

I paid 5.00 to receive some veterinary advice. I was told someone would be in touch as soon as possible. I managed to get a vet locally to see my pet and wrote saying I no longer needed advice and to repay me my 5.00. I have now looked at my credit card statement and see that you have without my authorisation or knowledge taken 27.00 from my account. Please pay this back without delay . My name is Anne Barrett The money was taken from my account on the A debit card payment of £27.00 to VETERINARIAN*JUSTA was taken from your account
Date of transaction:
Tuesday 29 June 2021
Transaction type:
Debit Card (DEB)
Authorisation method:
Not Available
Business type:
Computer Network/Info Services
Retailer name:
VETERINARIAN*JUSTANSWR
Retailer location:
[protected]
Card number:
5156 This is completely unacceptable and must be resolved without delay.

I agreed to pay ZAR65 (USD4.56) to Just Answer to attempt to solve a problem on my laptop. They were unable to solve it on their online chat service. They then offered to attempt to solve it by connecting remotely to my laptop, for which they would charge a much larger fee. I disagreed. They then asked me to rate their service. I said they were polite but had not managed to solve the problem. They then offered to connect to my computer remotely for free. I agreed. They did so. This all took a while. They were still not able to solve the problem. Again I rated their service as polite but pointed out that they had not been able to solve the problem. Eventually I solve the problem myself by finding a solution online. Today I received my bank statement. I noted a debit of ZAR65 for a company called TECH-GEEK_JA. It took me a while to figure out that this was Just Answer. I also noted a debit for ZAR599 (USD42). I did not authorise any such debit.

I was told that for just $5.00 I could ask a specialized attoreny in my area questions about my case. It took over an hour to get a question in return. The atorney could not even grasp what I was asking. I tried again and still no answer. So after several attempts of trying to get their cracker jack attorney to answer or to even understand my questions, he could not. He could not even understand what I was asking of him. I immediately cancelled by email and text and now have a $5 and $60 charge for a useless service

I used them once but they charged my credit card again a year later. It is not a subscription service. I paid for help one time and they could not help that one time. But you had to pay to find out if they could.

I ask a question and was offered a trial for 5.00 which I authorized next thing I know lm being charged 66.00 a month for nothing, I didn't authorize this and I won't pay for it
I am trying to get you to do the right thing and cancel this charge on my credit card, please don't steal from me

How do i get a refund the phone reps trained to give you a run around!

I used free sign up, got one email and then kept getting charges on my AMEX

This sight said if I paid you a dollar for the trail. However not only did they refund the dollar they charged my bank account 46.00 that I did not sign up for membership. I am not happy. My name is Lynn Bills [protected]. I live in west branch, Michigan this is not right to do this to people wound got sucked in to a trial but then we are charged extra for something we did not ask for

I have been trying for two days to make a payment on your website using a different credit cards, from different browsers, from different laptops, opened a new question to try to attempt it that way in case the error was connected to my original question and and and... Just as a reference, I have architected solutions like JustAnswer for decades on the back end, so these sites aren't foreign to me as an architect.

I used "credit card 1" yesterday to reactivate my membership as I have been away for a while. No problem there. That same credit card information was saved in my profile. Your site ran two more transactions against this card in the next few minutes. At the point in which I chose an expert for a "deeper dive" into my issue, my default credit card was declined by my bank because the bank marked it "suspicious". I had to call to confirm the transaction was mine and "release" the transaction, which I did in the next few minutes.

The transaction was attempted again. It failed again, though it had been confirmed that the account was good. The transaction was good. And, that the funds were available. Still no joy. I called the bank (Wells Fargo) AGAIN. However, this time they claimed (and I confirmed online on their portal) that no additional attempt at this transaction had been made.

At this point, JustAnswer customer support advised to try another credit card. Which I did. Same error, "we don't have your update credit card information, please update and try again ". I called the bank (Chase) and they verified that no attempt had been tried against my account in this amount. I relayed this information to JustAnswer Customer Support. Their answer was "try again tomorrow". At this point, I had 2+ hours invested in trying to pay my expert.

I tried again this morning. Two different credit cards again. Same error. Again. Again, neither bank reports that funds were requested at all and certainly the transaction was not DECLINED. I called customer service AGAIN and they said "someone will call you back in the next 24 hours". I asked them to escalate. I was told I would be called back in "5 or 10 minutes". That was almost 3 HOURS ago.

I just want to pay for the service I received.

My husband called one time, fee was supposed to be $5.00, they charged on our credit card $60 dollars for 8 months. Only gave us credit for 3 months. They promised me they would give all 8 months credit. Never gave us the credit. Their evaluation was not correct, we lost money on the sale.
Watch out .

Why are these germs allowed to continue stealing from folk. I used this service only once but have paid over a thousand dollars. I called these crooks and admonished them for their reprehensible practice of manipulating one time users into an everlasting membership. I only intended to use this service once, however these crooks cleverly situate verbiage on their site to capture users unsolicited membership.
These crook know better and they rely on unsuspecting users of their site to not recognize the trap. It is totally indecent for any professional doctor to associate him/her self with such a shoddy operation.

I looked into this service months ago and never sused it. I cancelled it and several months later I had another charge on my card. I had to call again to have them remove the charge and they said I never cancelled it. Funny how it was months before I had another charge and then had to call again. If you do not watch your account they will try to charge you even after you cancell.

Complete fraud. The service was short and sweat and the answers to my question were quick and correct. However after a one time payment I incurred unsolicited or agreed upon fees automatically coming off my card . This is theft and a waste of my time. I will be acting in my own best interest and bill the tools for my time to solve their faulty and criminal service. It was their intent and failure to manage their service that "forced" me to manage their affairs.

I initially was having a problem with an Adobe account. In trying to solve this issue online I was directed to Justanswer which I initially thought was part of Adobe. Next I'm being asked to pay $5. I agreed which was a mistake. I then provided a detailed summary of the problem. I was then told that in order to address this issue I would need to have the services of a technician which would cost me $56. I should have realized this was rubbish. After paying, I had someone take control of my computer to explore the issue. They then gave me some advice which indicated they had no idea about the problem I had previously explained. After re-explaining the problem, I was told I would have to call a 1800 number to sort the issue. A complete waste of money and time. I later lodged a complaint in their customer review - no response.

Now I receive an email saying my trial would end and that I will be billed $66 per month. There is a section saying how to cancel your membership but when I follow the directions there is NO cancel membership section. I then chatted with someone and eventually was told I would receive an email confirming cancellation within the hour. Seven hours later there was no email and my account was still active. Again I contacted them demanding cancellation. I was told a technician would be with me in 8 minutes. The 8 minutes just kept going on forever. I then went to the original chat line and again demanded to cancel membership. Finally I received an email saying the membership was over. This is totally unscrupulous behavior. There is no cancel membership option available.

I was told id have a answer in minutes. When days past, I contacted customer service and somehow they could get me a call from a lawyer right away. It really seems like a scam. I told them i want to cancel my membership. If i get any charge i will not be happy. I now have wasted time and have only 5 days to find a lawyer due to a time sensitive matter i was given by my employer..which i did explain to just answer!