JustAnswer
reviews and complaints

I never approved this membership, what a scam/rip off. I have filed a dispute with my bank. Your company is deceitful and should be taken down. I will do my best to see this happens.

Pay $5 for a 7 day trial to ask a question to get legal advice. Sounds good.
Even though the site says they will let you know when your trial is up, I don't recall seeing an email of that effect, and I was automatically put into the $60 a month membership. No company should start you into a membership without your approval. Sell a Trial and sell the membership separately. Probably how the company is making their money. If you don't watch your charge card statement closely, you might go several months paying that $60 a month. Very disappointing that this company has to operate this way.

I used this service once last year and have just found they have been charging me 340 per month since then for services I have never used.
These people are thieves. Avoid !

I was charged $46 for nothing. I asked a question a month ago with no satisfaction and was charged $46. I reluctantly paid the bill and tried to cancel. Now I'm charged $46 again this month and I never even went on their website! I'm being scammed to the hilt!
I have no choice but to complain to VISA. No way to treat a disabled veteran.

The website is TECH-REVIEW*JUSTANSWR
Their phone # is listed as [protected]
[protected]@gmail.com

Hi,
I cancelled my membership with just answer in October. I just the service only once after that and paid one time fees. I just found out that the coming is charging me monthly and there is no way to cancel. I checked their website and my membership is cancelled and still they are charging me account.
I need my money refunded.
My email is [protected]@gmail.com
Please contact me if you need any more information

I simply jus don't know how it charged me for two months for a subscription I specifically declined and it still charged me. I don't even remember agreeing to anything about a payment plan. I saw it on my bank statements a month ago but it jus said bank fee. So when I checked my account today it said it was this website. And I never admitted to paying the subscription

They were not clear when I signed up for the one week trial that I was committing to a subsequent monthly charge. Because it takes a while for a charge to show up on a credit card I was billed for two months in a row before I was able to cancel. I never used the service but they wouldn't undo the charges. I don't feel that they dealt honestly with me. I have nothing good to say about this service.

On March 22nd I contacted JustAnswer with an issue that I could not receive emails on my cellphone but saw new emails when signed on the computer. The Tech "Vishnu" was unable to help me. I stopped replying to text messages and told him I was frustrated and would contact Apple directly. I was under the impression there would only be a $5 charge but when I got my Visa bill there was a $5 charge for March 22nd & a $66 charge on March 31st. Not sure what the $66 is for! I would like a refund of the $66. I ended up contacting Apple the same day and they solved my problem in a few minutes at no charge.
Karen Cameron cell #[protected]

I was unaware at the time a made an inquiry that I would receive ongoing charges for "membership" which I don't recall authorizing. No doubt there is something in their fine print that I missed. What I thought would be a $1 question has ended up costing me $ 50.00. I wish to alert others to this scam so they don't get fooled by what looks to be a legitimate site.

i want my credit card info removed . i do not want a subscription phone # [protected]. email- [protected]@optonline.ent

For about a year they have been taking about $760 dollars, $60 a month from our account. No statement or invoice for any notice at all. We did not know they were doing this. We have never used the service or product they have. We do not even know what they do. When we call customer service, Raven said they sent an email at one time, and the problem is we do not read our emails. She was of not help and I think very rude . All she would do is cancel our membership, that we never wanted in the first place. I asked for a refund she said no, I asked to talk with a supervisor and she said they would tell me the same. It was too bad as we did not see an email that created them the right to take $60 from me each month.

I was unaware at the time a made an inquiry that I would receive ongoing charges for "membership" which I don't recall authorising. No doubt there is something in their fine print that I missed. What I thought would be a $5 question has ended up costing me over $900. I wish to alert others to this scam so they don't get fooled by what looks to be a legitimate site.

I used this one time and did not give them permission to take $720...I did speak with them about matter with no resolve at all.

This is a total scam company BEWARE OF THIS WEBSITE.. I'm going to do whatever I need to make sure this is shutdown...

I'm 69 years old and I do not have the funds to spear..

CAN SOMEONE HELP ME PLEASE..

Just Answer has been deducting $29.00 a month for about a year. I have called in many months ago to cancel. I was advised that they have no record of my account.
My name is Karen Wheeler, they are using my debit card that ends in 1193, which is associated with Peoples Bank from CT.
Please cancel this and send a refund for at least 6 months back to my account. Below is what was posted in my account. The last payment.

03/29/2021 JUSTANSWER *ME DEBIT CARD PURCHASE
POS PURCHASE TERMINAL [protected] JUSTANSWER *ME [protected] CA XXXXXXXXXXXX1193 $29.00

My email is [protected]@audi-con.net, phone: [protected]

Hi,

I am emailing on behalf of my mother and father. They called up for a one off £5 tech review help for the kindle and you have set up an unauthorised direct debit and have so far taken 3 x £35 from my account without authorisation.

If this matter is not resolved and the money refunded ASAP I will be pursuing further action. I can see I am not the first customer to be in this position with you.

Please let me know which account details you require in order to have this matter resolved and I will liaise with my parents to have the details sent over.

Thank you.

i have requested JUST ANSWER to cancel my membership (APPRAISAL 877-6) on 5 March'21, which was confirmed by JEFF CAVELLINI ([protected]@just.justanswer.com). Another deduction went off on 1 April to the amount of R365.00.
Covid-19 has effected both my and my husbands jobs. We do not have an income and need this to be cancelled ASAP.
PLEASE HELP!
My info is : Elize van der Linde, [protected]@gmail.com

I would never pay for online advice. I checked my account today and see $46 has been charged to my bank account by this place. I call and the rude woman would not refund my money. She said she would cancel it, but no way give a refund. I really don't know how this membership would happen unless I was tricked.

The first charge was on my Visa dated January16 2021 and again on February 17 2021 and again on March 17th 2021.

I am willing to pay the January fee as I used it. I will not pay February and March.

TD Visa has been alerted and they consider these charges to be fraudulent. They have me to try and resolve this issue with Just Answer. If it is not promptly dealt with TD Visa will take action

When checking our last VISA bank statement we noticed two withdawels, 45 EUR each, by TECH-SUPPORT*JUSTANSWR [protected] (see attachement). A similar withdrawel was found on a prior statement. We never subscribed to Justanswer. We can only guess Justanswer is making abuse of our search for on-line help, when we were installing a new HP laptop and transferring our Microsoft account.

I only wanted the 7 day charge and told them to cancel and they charged my credit card $34.00 on 4-4-21 to my account. My second call on 4-6-21 to cancel this the girl kept saying she couldn't hear me and hung up on me. The next person I got Clarissa told me she couldn't help me because I didn't cancel which I did. I want a refund for $34.00 which was charged to my account on 4-4-21. I was unhappy with my initial contact which billed my account for $5.00 on 3-12-21. They were unable to help at that time. Why would I allow my card to be charged a second time when I was unhappy with my first call. I want my account refunded. I am contacting my bank to claim this charge as a fraud which it is. If this is the way you do business your company is definitely a scam.