JustAnswer

I have been charged $70 and I haven't agreed to extra charge. Please let me know what you can do.

I do not understand the extra charge as I have stopped using this site, I was charged $70 last week and would like it credited back to my account please.

Could someone please get in touch with me as I do not know what to do nor do I know how to avoid further charges.

Iesha teiho
[protected]

I agreed to a $5 trial to get my question answered. You said I would be notified when the trial ended so I could cancel before I incurred further charges. I just got a $46 charge on my card. When I attempted to resolve this online you kept sending me to pages that want more money. I don't see any way to cancel this. Am I going to have to go through the process of disputing this and having another card issued to get you out of my pocket?

The above amount is being deducted from my credit card for not rendering any service. I contacted you to fix my laptop as could not use the USB transferring data. It was tested but the amount quoted was above my means. I cancelled it. No work was ever done except the initial testing. As I hardly use my credit card I only found during March 2021 R599 was monthly deducted. The bank cancelled my Credit card.
Could you please refund me the 5 Months deducted amount plus the accumulated interest @ R9, 00 per month.
Yours,
Stephanus Andreas Human

Dear Sir. On checking with my credit card statement I found that I had an unauthorized credit card charges for the amount of RM196 based on a transaction date of July 29, 2021 under Visa credit card no [protected] issued under the name of Mr Ooi Chee Thim. This is very unprofessional. It is appreciated if you can refund the same amount as this is considered unauthorized debit as no agreement was agreed.

Appreciate a favorable reply soonest

Best Regards
Chee Thim

My email: [protected]@gmail.com

Ther is a chargre to my credit card ( 40$) that I did not authorize..

This charge is labeled " HOME_REPAIR_JA 800-200-1371CA" on my credit card statement and it is dated August 1st. I belive it is from your organisation (Home repair). Please remove that non authorized charge.

Michel Lemieux
[protected]@icloud.com
[protected]

Thanks!

Michel Lemieux

Im sending this email to you because your company took money out of my bank account on the 31 july.I did not want to be a number of justanswer.I would like you to return my money back in my account, I am going to file a copmplant with my bank.With the AG of Indiana and with every Tv new ask for help here in Indianapolis.All I ask is for you to return the money to my account.I have try to go through your site on line, but then you want more money to talk to someone.Please return my money.thank you.

Hello I'm Andre R.Moore and as of May this year five payments of 20.00euro/ dollars have been talking from my bank and I want the money send back to me by account or my address why would even order the same items 5 times?
Me email: [protected]@yahoo.com

There was a typo that was 28.00 taken 5 times
And my address is: Zur Melkerei 19
66839 Landstuhl, Germany
Thanks.

May 23 I phoned worried about my dog piper
I was told it was a $5 fee
I was charged $42!
When I hung up the so called' vêt' kept sending me advice.
This month I was charged again $42
I've never called you back
You are a scam
And I am reporting you
Nowhere did I ever say I would pay more than $5 nor did I consent to paying monthly
You have again charged my credit card this month.

I signed up for service in april, cancelled in april, they attempted to bill me in may and june, it was declined obviously, in july it went thru for 46 dollars. they refuse to refund money. im filing suit in in state court. i believe a class action lawsuit is needed to make them change their policy.

JustAnswer said it would be $1 for 30-days and I asked one question and they billed me $60. I called customer service and the rep was very flippant and said that it was clearly stated that a question would accelerate the membership statement. It wasn't clearly stated to me and as a college graduate it would seem there was at the best case small print at the worst outright fraud. The rep also disconnected my call before I could leave a review even though I opted in to do so. PLEASE AVOID THIS SITE COMPLETELY.

I've never wanted this, I canceled the membership and they said that I will no longer be charged the next month, the problem is I've never use this service and I want my 46$ refund back, I've contacted, chat, email and nobody in the customer services had contacted me back and its been 15 minutes since ive waited in the chat, please I beg you I'm just a teenager and the money was my savings, please refund the money back, please please please

I want my money back i did not authorize you all to take a payment out!

The online company "JustAnswer" is engaged in practicing fraudulent billing .
After I used the service in February, I paid the fee, added a tip, and gave the technician a "excellent" review. I thought I was done.

It was June before I found out that "JustAnswer was removing $28 a month from my account.

"JustAnswer will send at least one email notice of upcoming auto-renewal prior to auto-renewing your membership. Auto-renewal will remain in effect until withdrawn by you or terminated by JustAnswer".

This is from their terms of service; I thought that I had cancelled the service. I have never, until very recently, received ANY emails from the "Just Answer" letterhead; just one email under the technician's own name.

I used Just Answer Tech help to solve a problem.
I used it only once and I have been trying to cancel my subscription with the above and am unable to do so for seven months now, I am paying 35 € a month FOR NOTHING.
HOW DO I UNSUBSCRIBE?
There is no option for this I can find on their website, and nay google search just takes me into a labyrinth of more choices ALLL ASKING ME TO SUSCRIBE.
The situation now is the they are stealing my money and I cannot stop them

I arrived at this site while searching for an answer to a mac-related question. A free answer was helpful, so I started looking around. Interest and intrigue quickly turned to suspicion when it proved impossible to learn what the cost per question would be, or how much a membership would cost, with supposedly unlimited questions.

Even in a chat with customer service, I could not find this out.

If it looks like a scam and acts like a scam, and this site does, it's probably a scam.

My mother-in-law asked a question on April 1st of this year and didn't notice the trial period language or the information about being charged a $50 monthly fee if the trial period membership was not cancelled. We were told that an email would also have been sent to her, but she doesn't recall this either and we have no record of it. When we contacted the company to cancel and to get a refund, we were refused.

They understand that she is 87 years old, that she is in an assisted-living home, and is living on Social Security, but that apparently makes no difference to the company. They caught her in their process and were not going to return any of the $201 she was charged in the past 4 months. If they would check their records they could verify that she has asked no further questions. We spoke with a customer service representative yesterday on her behalf and even asked to speak with a supervisor. Apparently their customer service center is outsourced to India as the accents were almost indecipherable. My mother-in-law gave up trying to talk with them on a previous phone call as she couldn't understand them (she also has hearing aids, in addition to being 87 and in an assisted living home) - thus the reason her daughter and I called them yesterday.

I cannot believe that their "policies" don't allow them to refund any of the $200 (beyond the $1 question fee) they charged her. They "graciously" cancelled the membership with our call like they were doing us a favor by doing even that. This outfit is a scam and I will be going on every feedback site I can in the coming few days to spread the news about their process and their "refund policy".

I gave them one last chance to refund all or part of the fee and received an email today declining to take any corrective action. This company takes advantage of old people and needs to be fined/penalized/shut down for this type of policy and action. I will look for other outlets to provide this feedback and to tell people not to do business with a company that preys on old people and people that may not recognize the fine print on their disclosures.

I was trying to get information on the Electrolux website to fix my Frigidaire dehumidifier. At some point, I was prompted to pay for an answer. I thought I was dealing with Electrolux, but I was dealing with justanswer.com. The way and place it was offered had me believing I was dealing with Electrolux. I paid on the spot only to be given the advice to contact Electrolux for a possible warranty replacement. By the time I got around to canceling their service, they were already into me for two months at $37/mo. Maybe their service is good, but they did nothing for me that I wasn't already in the process of accomplishing on my own directly with Electrolux. They jumped in, and I feel like it was a deceptive practice. I logged onto the website tonight and could cancel my membership easily, so good on them; unfortunately, it cost me $74 to find out how easy it was to cancel.

Contacted JustAnswers July 11, 7:14 p.m. & asked a vet question. Price: trial week $5, thereafter $42 monthly. I would be charged $42 on July 18 if I didn't cancel before. I posted my question & waited for vet to respond. Waited 3 hours, nothing. I went to my paypal account & decided to cancel the recurring charge of $42 monthly since I only had one question for the vet. Received email from JustAnswers saying, "Your membership has been canceled as of today. You will no longer be billed on a monthly basis." Good. Today I contacted them since no reply yet to my $5 question. Was told by cust svc that since my membership was cancelled, it cancelled my trial week too. She said, "You pay for a trial membership when you post a question but when you canceled the payment on your PayPal basically you have also canceled your trial service." When I asked if I was going to get a refund on my $5, she ghosted me! It's only $5, but it's the principle of the thing! THIS SITE IS AS RIP-OFF, BE WARNED!

I had $50.00 a month charged to my credit card for 3 months, and one pending for this month which was cancelled. I put a stop on all my credit cards to find out what is going on. I didn't order, request your services and was being charged without my awareness. This is a scam, it fraud! I expect to be reimbursed for the money stolen out of my credit card.
I will be contacting consumer credit and the attorney generals office. I will also contact Vice-President Harris and let her know what is going on. She is from California and I am sure she can do something to keep this from happening to someone else. You are disguising. I am on Social Security and do not have money to throw away. I expect to see my credit card reinstated.
My name is Larry Stollenwerk Sr., first 6 digits on my credit card is 517805, last 4 digits is 5987 on my Capital One account.

Back door subscription
I asked for a five dollar answer to a question and gave a five dollar tip to the legal expert who responded.
I need one legal question answered which was advertised for five dollars but they hid in the fine print, a $50 a month subscription.
I instantly objected when I was charged and they said I was not eligible for a refund.
The reason why I was looking for help in the first place is because my ex-husband doesn't pay my support and I'm out of money to hire a lawyer.
These people are scammers and They do not give a damn about you!
The legal person I talked to didn't mention anything about a subscription! I have absolute faith that they will cling to my $47 for dear life as the scammers they are.
Hide your money!