JustAnswer
reviews and complaints

Hi i have had at least 2 transactions of 66.00 dollars taken out of my bank account. I dont even know who you are or what you do so i would appreciate you refunding the total amount of 132.00 back into my account and never touch my account again. I have not authorised these payments. These payments were taken out on the 21/05/2021 and on the 24/ 05/2021. Two payments in three days. please explain. I want my money back.

You ask a question to their so called expert. It's a flat fee. That fee was fine. $5. Then they bill you $88.00 dollars! It's a total scam. I had one good answer about an antique piece. I asked about another piece. It took weeks and several idiots to get an answer. I know more than the so called expert! Do not use! They will slam fees on your credit card! Warning!

I took out a trial with this company and the company never got me a satisfactory answer within the 7 day trial period so I cancelled via their website.

However, they claim that the cancellation never went through and failed to refund my money.

I had a question about my income tax filing and went on the IRS website, but somehow got switched to JustAnswer. I asked the question and was told it would cost a dollar and I agreed. The answer was a suggestion to go to a CPA which I did. I got a bill on my Visa credit card (transaction date 3/20, billing date 3/22) for $50.00. the billing cycle ended 4/17 and I went to pay it 5/2 when I noticed the bill. I called and told them I did not sign up for their services and had received a bill for $50.00 on 3/20 and they said they would refund the money. I subsequently got several emails from them offering their assistance which I ignored. I received my Visa bill for charges 4/18 to 5/17, 2021 and had a refund of $50 on 5/2 from JustAnswer and a bill for $50 on 4/20 from JustAnswer. I called and told them and they said the refund was for April, but I told them again I had never joined and they replied that it was too late to receive a refund for March. I called my bank and they said their was probably fine print and I had joined inadvertently. That may be true, but I recall on that day on the website repeatedly saying I did not want to sign up and interestingly, was never charged the $1 for asking the question.

Just don't! You call, they don't have a cure.
You try to cancel and you have to wait a week!
That gets away from you. Then you are charged every month.
Please don't fall for this.

Had a problem with my car and thought I'd try them as they came up in my google search. Ended up i got the problem fixed before they had a chance to reply, so i never used the service. That was a few months back and I've just noticed they have been taking funds ($50/month) illegally from account ever since. They are nothing but a scam and shonky operators hiding under sneaky terms and conditions! If you are contemplating using them, DON'T!

I contacted you in relation to fraudulent information provided by email to my office and since that time you have been debited my account for services that have not been rendered. I have never spoken to or had any conversation with anyone from your company and I would like you to cancel the debits on my account please. the email was [protected]@francistorrens.com.au
I look forward to your reply.

04-05-21 Charge 1.00

[protected].00

[protected].00

[protected].00

Total 132.00

I never received proper information resolve my computer issue.

I contacted your company to help resolve this issue May 14, 2021 along with my financial credit card company .
o
I am requesting a full refund to my credit card.

Edwin P Maisen

cc Berkshire Bank

This is a fraudulent switch and bait company. Don't do it, stay away.

On may 13, I purchased "last pass" a password manager. I could not get it to work, so I got the link from last pass. It clearly stated that as a premium customer service would be free. So, I contacted them and got joseph newman. I specifically asked him if this service was free since I am a premium customer. He said, no. I figured the answer myself while chatting with it, it had to do with my browser (changed it). I again asked if would be charged, he assured me no, but I would see $1 charge that would be reversed.

Today I got notification that my credit card was charged $46. I immediately, contacted my bank, and complained to just answer. They told me they cancelled my membership, which I never asked for, but they can't refund my monies, but will cancel my membership.

Clearly this is a scam of the worst kind. I will continue to write this story on all social media until I get my refund.

It's not the money, it's the scam!

Several weeks ago I paid $5 for a quick piece of advice; greatly received. Yesterday, a Saturday of all things, $66.00 was taken from my bank account.

Not signed up for extended period or 'subscribe'. No warning of the 'theft' of my money; my account crippled.

ACCC and AFP to be advised if no resolution before COB Monday May 17, 21

Used justanswer to pay 5 dollars for an answer to a question only to find they charged an additional 46 dollars without explanation. Contacted justanswer and they refused to refund the 46 dollars. There was no explanation that I would be charged 46 dollars in addition to the 5 dollars for the question. This was clearly fraud as there was no disclosure that an additional 46 dollars would be charged. Just answer was uncooperative when called and could not provide justification for not disclosing an additional charge of 46 dollars in addition to the initial 5 dollar charge. They literally stole 46 dollars from me as they did not disclose the charge prior to the disclosure of the 5 dollar charge for the question.

I have been double charged for a membership that I did not sign up for. I made one phone and paid for ONE call only. I have been charged $46.00 for two months for services I did not ask for. I have called today and asked that this "secret membership" be cancelled. The answer they provided on my one and only question was useless. This is truly a scam operation. I noticed they keep using the "same experts" for totally different fields, technology and medical.

I am an 86 year old woman, who was having a computer problems involving Facebook in February. When I tried to get online help, I was told it was unavailable and that I should contact Just Answer. (I have used this type of service in the past. But obviously not your company. There was only a one-time charge.) When I contacted your company II was told I'd be charged a small fee for your help. The trial price quoted was $l.00. Not surprisingly the price turned out to be $46.00. The repairman did a good job, so I paid from my Pay Pal account. I don't always check the monthly charges.. But I got an Email recently from Just Answer thanking me for my membership and stating the $46.00 monthly fee had been deducted from PayPal. So I checked and found that there had been three other charges in Feb., Mar., and April besides the May charge. I was not told I was signing up for a membership, nor what the charge would be. I believe this was deceptive and would like the last three charges deducted from my PayPal account. If I don't receive confirmation that this was done, I will notify Facebook, the FTC, and USA Gov.

N march, I had a simple legal question. It had to do with eligibility for unemployment benefits. Of course, I could have just applied, and see what happens, but because the ca edd system is so overwhelmed, I didn't want to further burden them with an ineligible claim to process. I decided to use this service. I paid $64 to ask the question from a licensed attorney (supposedly). His answer? "gee, I don't really know. I suggest that you go ahead and apply, and see what happens." I could have figured that out on my own, right? Nonetheless, I paid the $64, for worthless "advice." I have now been charged sixty dollars a month for the past two months! I "signed up" for a monthly "membership" in a worthless legal advice-giving company? I never signed up for anything. If I cannot get any relief from this scam, I will have to cancel this credit card, in order to stop them from charging my card each month. There's no "proof" they'll send me to show that I "signed up" for this fake service, yet they are using my credit card as a piggy bank.

you took money from me with no . acceptance of mine. i paid a one time $5 fee for some [censored] to tell me to hit my starter with hammer. you have no reason to take money from my bank acct. i will not just let you rip me off, especially when I'm in a bind and looking for a resolution. you are a liar and a cheat and I will get the word out, you can believe that .

I joined because it said after they answered my question, they would refund the $1.00 charge, but then I got an email saying I would be charged $50.00 a month until I canceled. I never agreed to pay a monthly payment to them nor did they state that future payments would be taken from me. JustAnswer is definitely an internet scam of serious credit card and Paypal theft. Their tactic is to lure people with an unsolvable problem and ask them a question with a so called "good faith" deposit. Once they get your information, they steal the CC or PP details and charge you on what they like (membership, advice charges, etc.). I then cancel right away.
People please be weary when joining JustAnswer. They are just another internet scam.

Neither did I. Signed up for a 5 dollar trial to justanswer to ask a question. I didn't get around to actually asking a question. And a few days later a $60 charge they aren't refunding. This is a scam. Adding fine print at the bottom of a page where many people will not see it to con people out of there money and then not refunding it when no service was provided is about as scammy as a legit looking website can be. If you look below they will have their copy/pasted response that is the same under all complaints. They don't give a [censored]. They know it's a scam. They just want your money. And legally, they've probably covered their bases, so most people signing up get screwed.

I called to ask questions about an ailing computer that failed to boot, and was offered a troubleshooting probe into the computer for $46. which I declined. I find that my credit card has been charged several times for this. I would like to have it returned to PayPal ASAP. please. The only thing I received from Just Answer was a sales pitch...

I've been waiting over an hour for a response, getting very suspicious of your tactics so
I want to let you know I am reporting to a "fraud agency" regarding your lack of response and your quick charge of my $5.00, with no action!
Very upset and disgusted. I furthermore want to cancel any further charges or on going payments to you!
You want more words... I've got plenty... I was told you were connecting me to an appraiser... I do not believe you!
I don't need to tell you that your scheme to defraud people with lies and false promises is wrong!
And yes... I should have known better than to trust anyone in line!
So... This better be long enough for your phony reasoning for not paying attention to my original complaint... Just another scam tactic if yours i'm sure!

the 5.00 fee was charged on March 22nd...which I thought was the fee for the question and answer about a car mechanical question, I repeatedly said I did not want a membership and now I see on my credit card bill I was charged 49.00 on April 1st! I want a refund, I did not ever request a membership! the tel # on the charge on my credit card statement is from Just Answer, tel #[protected]. I never did request a membership and I want it cancelled and my 49.00 refunded!
I do no have a scanner, but I can email a copy from my phone if u can reply to my request at [protected]@gmail.com