JustAnswer

On 3rd June, 2021 I had a problem with my internet at 11.30pm and was trying to contact my ISP to find out whether there was a general out of the internet or just with my connection. I tried to speak to their technical support but they were uncontactable out of office hours and I was directed to this site. I spoke to someone who then wanted me to pay $5.00 (which I was told was refundable) so I could speak to their technical support. So I paid via my card and then explained my problem and was then sent to another section where they wanted me to pay $56.00 for more advanced technical support. I did not agree to this and asked for a second opinion. The next person I spoke to, I explained that I just wanted to find out if the internet was down or what the problem was and that I did not want, and COULD NOT AFFORD to pay the $56.00 they were asking. In stead of helping, I was again put through to the same section wanting me to pay $56.00. I DID NOT agree to this payment and hung up. I now find a pending transaction for $66.00 in my bank account for a subscription I did not agree to and request that you withdraw the request for this amount and not charge me again. PS. I did not get the $5.00 refunded either. Not sure which is the correct number, so I am giving you both: [protected] and [protected].
My email address is [protected]@iprimus.com. au
Name: Rosada Archibald

I tried to cancel my membership at the end of my trial. The site was down. I contacted cust. support and they said I had to log into the site. The next day they took money out THEN canceled my membership. So they got my payment for the month and I couldn't use the month. Asked for a refund and was told I'm not eligible. Their response will be "we're sorry" contact us. What a joke.

Hi,

I came to justanswer pet with a question about my dog, after speaking with a virtual assitant I was directed to a page to pay $5 to be connected with a vet. The virtual assistant never said anything about signing up for a membership or a trial, it just said go here and pay $5 and I will connect you.

I entered in my Paypal information and was never asked to create an account or sign up for a membership. It was a high stress situation with a new puppy who was sick and I was trying to get through as quickly as I could, if there was fine print somewhere I did not see it.

The next day I was even worried about it being some type of recurring charge situation so I went to your site to see if an account had been created. I tried to login with the only email I use to create such accounts but it told me there was no account associated with that email. I figured I didnt sign up for anything then. Unfortunately I saw a $31 charge on my card a few days later.

It appears what happened is it signed me up for an account with the email associated with my paypal account, which I guess makes sense but like I said it didnt ask me to create an account so I didn't even think of that.

Usually I would accept that I had made a mistake by not cancelling in time but I genuinely did not know that a trial was signed up for and even tried to make sure the next day. Its clear that I did make the mistake of not considering my other email but if I would have been asked for my email somewhere I would not have typed in that one.

All I would like is to have that $31 charge refunded and my "membership" cancelled. I feel like this is completely reasonable as I have not utilized any "membership services" and had no intention of doing so.

Thanks,
Cameron

I did not authorize these charges. My credit card was charged $37.00 on 4/18/21 and $37.00 on 5/18/21, also a double charge of $7.00 was charged on 4/16/21 and 4/18/21. Please refund me $81.00 and do not charge me again.

Thank you,
Robin Brandenburg
P.O. Box 209
Okeana, Ohio 45053
E-Mail [protected]@robinbdance.com

Last November I called to ask about my dying dog. She passed away the next day and a few weeks later I recieved a bill for the call I had made. When I
received my statement from the bank yesterday and found that I have had $42 .oo taken from my account for the last 3 months! $126 00!

I am 80 years old and my precious dog of 13 years died it took most of my saving for the Vet's bill plus cremation etc. I pay more than half my pension on rent and now this... I am suffering from Financial Hardship and beg you to refund my money.

The Fraud group from my bank has asked that you kindly refund the money, otherwise I will have to go through their system to help me.

The payments were taken on 10 /03/2021...[protected]
09/04/2021...[protected]
10/05/2021...[protected]

I appreciate your kind acceptance of my situation and hope to hear from you ASAP... Thank you

I thought that I was getting a one month "TRIAL" period. The first charge for the JUSTANSWER*TRIAL, on my Feb 28, 2021 to Mar 27, 2021 bank statement of $1.00 was expected.

Then Mar 28, Apr 27, 2021 statement shows [post date04/04] [transaction date04/05] [Reference number [protected]] [Description JUSTANSWER *TECH HELP [protected] CA] [Amount $46.00].

Bank statement Apr 28, 2021 to May 27, 2021 shows [post date 05/10] [transaction date 05/05] [Reference number [protected]] [Description JUSTANSWER *TECH HELP [protected] CA] [Amount $46.00]

I am afraid that the following month bank statements will continue to show charges that I was never was asked about and would have never consented to.

Asked a question in feburary paid
$5... They say (you say) that I did not give notice of seven days, I am not due a refund I just discovered that I was being billed $60/month
Total thus far is$240

I would dispute the cacellation.

I intend to visit original authorization

I am not satisfied with this service during the trial period. I did not authorize a membership and I want a refund of $34.

Lance Rodrigue

[protected]@yahoo.com

Hi i have had at least 2 transactions of 66.00 dollars taken out of my bank account. I dont even know who you are or what you do so i would appreciate you refunding the total amount of 132.00 back into my account and never touch my account again. I have not authorised these payments. These payments were taken out on the 21/05/2021 and on the 24/ 05/2021. Two payments in three days. please explain. I want my money back.

You ask a question to their so called expert. It's a flat fee. That fee was fine. $5. Then they bill you $88.00 dollars! It's a total scam. I had one good answer about an antique piece. I asked about another piece. It took weeks and several idiots to get an answer. I know more than the so called expert! Do not use! They will slam fees on your credit card! Warning!

I took out a trial with this company and the company never got me a satisfactory answer within the 7 day trial period so I cancelled via their website.

However, they claim that the cancellation never went through and failed to refund my money.

I had a question about my income tax filing and went on the IRS website, but somehow got switched to JustAnswer. I asked the question and was told it would cost a dollar and I agreed. The answer was a suggestion to go to a CPA which I did. I got a bill on my Visa credit card (transaction date 3/20, billing date 3/22) for $50.00. the billing cycle ended 4/17 and I went to pay it 5/2 when I noticed the bill. I called and told them I did not sign up for their services and had received a bill for $50.00 on 3/20 and they said they would refund the money. I subsequently got several emails from them offering their assistance which I ignored. I received my Visa bill for charges 4/18 to 5/17, 2021 and had a refund of $50 on 5/2 from JustAnswer and a bill for $50 on 4/20 from JustAnswer. I called and told them and they said the refund was for April, but I told them again I had never joined and they replied that it was too late to receive a refund for March. I called my bank and they said their was probably fine print and I had joined inadvertently. That may be true, but I recall on that day on the website repeatedly saying I did not want to sign up and interestingly, was never charged the $1 for asking the question.

Just don't! You call, they don't have a cure.
You try to cancel and you have to wait a week!
That gets away from you. Then you are charged every month.
Please don't fall for this.

Had a problem with my car and thought I'd try them as they came up in my google search. Ended up i got the problem fixed before they had a chance to reply, so i never used the service. That was a few months back and I've just noticed they have been taking funds ($50/month) illegally from account ever since. They are nothing but a scam and shonky operators hiding under sneaky terms and conditions! If you are contemplating using them, DON'T!

I contacted you in relation to fraudulent information provided by email to my office and since that time you have been debited my account for services that have not been rendered. I have never spoken to or had any conversation with anyone from your company and I would like you to cancel the debits on my account please. the email was [protected]@francistorrens.com.au
I look forward to your reply.

04-05-21 Charge 1.00

[protected].00

[protected].00

[protected].00

Total 132.00

I never received proper information resolve my computer issue.

I contacted your company to help resolve this issue May 14, 2021 along with my financial credit card company .
o
I am requesting a full refund to my credit card.

Edwin P Maisen

cc Berkshire Bank

This is a fraudulent switch and bait company. Don't do it, stay away.

On may 13, I purchased "last pass" a password manager. I could not get it to work, so I got the link from last pass. It clearly stated that as a premium customer service would be free. So, I contacted them and got joseph newman. I specifically asked him if this service was free since I am a premium customer. He said, no. I figured the answer myself while chatting with it, it had to do with my browser (changed it). I again asked if would be charged, he assured me no, but I would see $1 charge that would be reversed.

Today I got notification that my credit card was charged $46. I immediately, contacted my bank, and complained to just answer. They told me they cancelled my membership, which I never asked for, but they can't refund my monies, but will cancel my membership.

Clearly this is a scam of the worst kind. I will continue to write this story on all social media until I get my refund.

It's not the money, it's the scam!

Several weeks ago I paid $5 for a quick piece of advice; greatly received. Yesterday, a Saturday of all things, $66.00 was taken from my bank account.

Not signed up for extended period or 'subscribe'. No warning of the 'theft' of my money; my account crippled.

ACCC and AFP to be advised if no resolution before COB Monday May 17, 21

Used justanswer to pay 5 dollars for an answer to a question only to find they charged an additional 46 dollars without explanation. Contacted justanswer and they refused to refund the 46 dollars. There was no explanation that I would be charged 46 dollars in addition to the 5 dollars for the question. This was clearly fraud as there was no disclosure that an additional 46 dollars would be charged. Just answer was uncooperative when called and could not provide justification for not disclosing an additional charge of 46 dollars in addition to the initial 5 dollar charge. They literally stole 46 dollars from me as they did not disclose the charge prior to the disclosure of the 5 dollar charge for the question.

I have been double charged for a membership that I did not sign up for. I made one phone and paid for ONE call only. I have been charged $46.00 for two months for services I did not ask for. I have called today and asked that this "secret membership" be cancelled. The answer they provided on my one and only question was useless. This is truly a scam operation. I noticed they keep using the "same experts" for totally different fields, technology and medical.