Complaints & Reviews

scam

I wanted an answer to something troubling me..went to just answer.com, submitted my question, clicked on what...

never ordered or ask for

This charge of $18.00 showed up on my credit card account. I never did any business of any kind with whoever...

over charged

Used their medical site 02/23/10. Agreed amount was $18.00. One question asked, One accepted answer. Case closed, right? No!! They double charged the amount agreed upon $18 now totaling $36!!! My intention now is to go to my bank and file fraudulent charges against justanswer.com as they do not respond to any of my inquiries.

$48 bill omn my visa

I have a charge on my Visa on1/27 for $48 On 1/28 I have a credit for $24. I have no idea what this is for or who this is that charged me. I would like an answer before I notify my credit card company

Serene Reid
serene.[protected]@earthlink.net

unauthorized credit card charges

For those not familiar with this site, justanswer.com provides the user with access to professionals from doctors to lawyers to directly answer any and all questions you may have. For each question asked, if you like the response you receive, you are expected to pay one of three fees. If you didn't care for the answer or found it to be unhelpful, you're not required to pay. Additionally, before posting any questions, you're required to make an initial deposit via your credit card.

My trouble started after receiving my response from an expert. I had made a $15 deposit and had given the site my card number. After choosing to accept the response and pay for the advice I was given, I was directed to another screen that was not altogether clear in its directions, but seemed to be prompting me to verify how much I was willing to pay. In thinking this, I typed in $15, and, immediately feeling uneasy, checked my bank account online.

Apparently, this screen was prompting me to make an additional deposit so that I could ask further questions and, when I checked my account, I found that I had been charged an additional $15.Realizing the mistake, I immediately contacted customer service by sending one email to technical support and another one to a link which offered a 'good faith refund' on all deposits made. Neither email was responded to, and I simply went to bed that night expecting the situation would be resolved by morning. After all, the second charge had been incurred as a result of my misunderstanding one of the screens, so there was no reason to expect I would have any further problems.

When I woke up the next day, I checked my bank account to see if my $15 had been restored, and found instead that an additional $30 had been added to my account. I was forced to cancel my credit card and send for a new one to avoid any further charges, and, despite sending yet another email, I have heard nothing from the site. In the end my one question ended up costing me a whopping $60, and I'm very disappointed with the unresponsiveness ofcustomer service. I have filed a complaint with the Better Business Bureau, and would advise anyone who intends to do business with this site to really consider how much the answer to their question is worth to them.

  • Th
    thomas cobb Aug 11, 2010
    This comment was posted by
    a verified customer
    Verified customer

    i think that this is one time service i want my money back

    0 Votes
  • Th
    thomas cobb Aug 11, 2010
    This comment was posted by
    a verified customer
    Verified customer

    chicago il i live in chicago il

    0 Votes
  • Th
    thomas cobb Aug 11, 2010
    This comment was posted by
    a verified customer
    Verified customer

    i want my money back

    0 Votes

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[Resolved] £20 taken from my credit card without my consent

On 4th february 2017, using google, I went into justanswer.com. I asked a question "as an administrator...

a misrepresentation through claimed expert

I was looking for a solution to a oil boiler heating problem and decided to try this site out - the so called expert had little or limited knowledge of my problem, was from the usa; I was expecting a uk based engineer and when I realised that the so called expert had limited experience decided to withdraw from the service. I now discover they can hold the deposit I made with paypal for up to five days before refunding. If I was cynical and made the basic calculation that 10, 000 people had preferred to opt out then justanswers.com would make a lot of bank interest on the funds they are holding.

  • Bl
    blademan2010 Jan 14, 2010

    i agree with what i read here its seems like a scam i have asked for a refund its been 12 hours since i posted my question and i am still waiting for a reply

    0 Votes
  • Mo
    mobrian Mar 01, 2010

    Anytime you use a credit card for any type of authorization your funds can be held for a few days. It is common for gas/petrol stations to authorize and hold funds from your card for more than the purchase to make sure the funds are available.

    I've used them and it was great. $18 answer saved me $60.

    Brian from Missouri USA

    0 Votes
  • Ju
    justwantedanswers1952 Feb 12, 2011

    I am steaming about my dealing with this site. Had a question regarding TV. After submitting my credit card info x3 which they say was rejected by their processor, I called them and found out my info had been accepted and charged $25 without my permission!! After talking more,
    the more they hem-hawed around, denying a charge and
    NEVER ANSWERED ANY QUESTION!! What a scam! Don't GO THERE!

    0 Votes

I was charged double the price agreed

I aked for advice regarding my dog. I agreed a price £11. 00, but they took £22. 00 from my account

double charged for service

I requested a service from Justanswer and was double billed on my credit card. I agreed to paying for the service rendered (R106.00) with commission but another R223.00 was also charged on my credit card. Can I please have my money credited to my account!!!

My email: [protected]@yahoo.com or [protected]@sanparks.org

Charge w / out results

They charge me $16. 20, but i didn't get any results. I want my money back. Thanks in advance. Jose l ortiz sr. [protected] address; 4419 mobilaire dr orlando, fl. 32822 and my e - mail is [protected]@cfl. Rr.com.

money taken from my account

Asked a question about good bad points on renauld scenics i put in twenty pounds for answer
I was quite satisfied i have just checked my bank stament and for 12 jan £45 - 25 was taken out
I have not been in contact with them since since first transaction can you help on my statment
Below justanswer is another name my jabill. Cm us

sneaky website that won't let you click away!

It is not until after you've submitted your question that you find out you must pay to get an answer! At that point, you are not able to click away from the page, you will keep getting a pop-up window with 2 choices you don't want, either pay to continue or stay stuck on the same page. You can not use your browser back button to get away, and you can not close the browser window! The only way I was able to extricate myself from this black hole was to use bring up my Windows Task Manager and shut down the browser (Firefox) program.

  • Fo
    for Jan 25, 2010

    Hi, A few minutes ago the weather was awful at the location I am at and we had a black out. Sorry about the delay. A few days ago I was in a website like that looking for information and answers. To get it you had to pay. Its almost horrible.

    1 Votes
  • Fo
    for Jan 25, 2010

    I am the same person I understand what your talking about

    0 Votes
  • Re
    renbo Feb 10, 2010

    just now it happened to me while i was looking up information on speakers and a porn pop up came up and wouldn't let me backup or close the browser, so i had to force quit, even worse it happened right in front of my Mormon grandparents!

    0 Votes

Refund

I ask a machanic on just answer a question. He helped me out I went to pay the machanic I submitted $10.00...

illegal breach of privacy

I was assured that my credit card would not be charged unless I was satisfied with my answer. Since I was not given an answer at all, and therefore was not satisfied, I should not have been charged at all.

I want a refund!

T. Kelly
AMEX

  • Ca
    carlsa Feb 28, 2010

    I asked a questions at Justanswer and they couldnt answer so all I did was click the help button and ask for a refund and I had my deposit back in less than 24hrs.

    Since then I have asked a lot more questions and had a great experience with all of them.

    No offence dude but if you did not read the instructions where it says you have to pay a refundable deposit then that is your own stupidity that you did not ask for it back

    0 Votes
  • Pa
    Paol Sep 03, 2010

    obviously the above comment is FROM justanswer. The BBB reports 318 complaints against Justanswer. Recently they sent me an email saying they were sending a partial refund to me, at a Just answer account. I wont be satisfied until they send it to Paypal, which, incidentaly is a lot easier to talk to than your credit card company.

    Customer Complaint History for JustAnswer Corporation
    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
    BBB processed a total of 318 complaints about JustAnswer Corporation in the last 36 months, our standard reporting period. Of the total of 318 complaints closed in 36 months, 274 were closed in the last year.
    These complaints concerned :
    + 14 regarding Advertising Issues
    1 - Advertisement did not disclose all conditions required to take advantage of an offer
    2 - Advertisement misrepresented a service
    2 - Bait & switch advertisement
    5 - False or unsubstantiated claims in advertisement
    4 - None of the Above - Advertising Complaint Issue
    + 143 regarding Billing or Collection Issues
    12 - Failure to correct billing errors
    4 - Failure to substantiate charges
    4 - Improper collection practices
    13 - None of the Above - Credit, Billing or Collection Complaint Issue
    28 - Unauthorized bank debits
    82 - Unauthorized credit card charges
    + 5 regarding Contract Issues
    3 - Failure to honor a contract or agreement
    2 - Invalid or false contract
    + 27 regarding Customer Service Issues
    17 - Failure to provide promised assistance or support for products or services
    5 - Failure to respond to phone calls or written requests for assistance or support
    5 - None of the Above - Customer Service Complaint Issue
    + 4 regarding Delivery Issues
    1 - Non-delivery of products
    3 - Non-delivery of services
    + 11 regarding Guarantee or Warranty Issues
    7 - Failure to honor money-back guarantees
    3 - Failure to honor service under the terms of warranties
    1 - None of the Above - Guarantee or Warranty Complaint Issue
    + 5 regarding Product Issues
    5 - None of the Above - Product Quality Complaint Issue
    + 66 regarding Refund or Exchange Issues
    19 - Failure to honor promised refunds, exchanges, or credit
    24 - Failure to honor refund, exchange or credit policies
    23 - None of the Above - Refund or Exchange Complaint Issue
    + 21 regarding Sales Practice Issues
    2 - None of the Above - Sales Complaint Issue
    2 - Sales presentation did not disclose key conditions of the offer
    1 - Sales presentation misrepresented the product
    4 - Sales presentation misrepresented the service
    1 - Sales presentation not consistent with the written agreement
    11 - Sales presentation used dishonest sales practices
    + 22 regarding Service Issues

    Many of these complaints were resolved, but business practices haven't changed. I'd bet, for every one person that has a complaint satisfied, 10 never get thier money back.

    0 Votes

computer repair

The web-site was called Just Answer. I requested help with getting my printer to work. The page asked to check an amount that I would pay to have repair assistance. I did this and provided them with my credit card info. Then, I described the nature of my problem. It requested I watch their web-page and they promised prompt service. After a long wait, I left the page and became concerned as I provided my credit card info and received no reply from them.
After several days, I received an e-mail from them asking me to contact them with additional information.
In the mean time, I figured out how to fix my printer, so I told them to forget it after such a long wait.

  • Vi
    vivian arrigoni Oct 01, 2010

    i sought help through just answer.computer with ryan H. and never received an answer as yet. once i had put in my credit card number, etc. i was ignored!! Then i realized that i was stupid to have beieved him.

    0 Votes

fraudulent billing

I had an issue with my gas fireplace insert and needed to talk to an hvac expert w/out incurring the standard $95.00 + just to have one show up and take it from there. I thought I try justanswer.com but now realize this was the site I needed to filter said on-line services through before continuing.

I had read the original manual, and have decent troubleshooting skills, for some reason this season my 6 year old gas fireplace would not ignite the pilot. I have pretty decent troubleshooting skills so my questions were very specific. The first three responses, the justanswer expert spoke around my questions, I had to re ask it.com four times before gaining any new information. While the new info was good to have, it wasn't pertinent to the fix. A complete shut down and restart of the process actually got my unit lit on third try.

I ok'd the $15.00 charge (Credit union visa card) the agreed upon sum and saw charge cross w/in the week. One month later, just before christmas, I saw $15 & $ 30 dollar charges cross my account 12/21 to 12/24. I had card cancelled/re-issued and wrote up a dispute for charges. My credit union had corrected the disputed $75.00 to my account and issued my new card by monday of the new year. My credit union's insurance agent is broaching the issue with just answer.com

  • El
    ellell09 Feb 17, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Contacted Just Answer this morning and after a frustrating 2 1/2 hr wait decided to ask for a refund of my $27. Unhappy they have my credit card details and wondering what to do.

    0 Votes

misrepreentation

misrepresented them selves advertise that they charge a fee and ask for info they guarente that you will have satisfaction or your money back. They advertise emply that they can give legal advise. when I asked question on a subject I was told that they could not give legal advise by a person called lady lawyer. She stated she could not give me legal advise. When I said that the web sight was misleading and I wanted my $18.00 back because I wasn't satisfied she said she was telling customer care to do so. I also contacted customer care and gt no where. I did not get my money back. Sight is very misleading. The guarentee your monies back if not satisfied and they do not follow through. Isn't that aganst the law? Especially when they guarentee it?

[Resolved] Fraud

I've been charged $48 for nothing. I have no idea why this showed up on my credit card bill on 12/07...

[Resolved] rip off

I asked them a question about dog food, After the last step they asked me for money before they would answer my question. What a total rip off.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Ni
    Nicc7 Jan 11, 2010

    They should at least warn you before making you type a ton of stuff, set up an account, and get all your personal info. What's with them giving you a choice of paying $9, $15, or $30. Do you get a better answer if you pay more? It seems this would only be helpful for someone who truly had no access to avet, a 24 hour emergency vet clinic, or who didn't have time to do a little online search for answers on their own.

    1 Votes
  • Dh
    dharv Nov 23, 2013

    im sorry but i really disagree... i have been going through a lot of stressful vet visits and i needed a second opinion...i found a vet named Kara on there that has gone above and beyond my expectations. very caring and helpful...i actually offered more money.

    when you love your pet as much as i do you dont think twice about the measly few dollars deposit they ask for especially compared to a vet.

    1 Votes
  • Gx
    gxkelle Jan 20, 2015

    I asked my question gave my credit info and they charged my account. I have not gotten an answer and when I try to ask them about it they just want my credit card info again.

    0 Votes
  • Ka
    Katy Perry Aug 22, 2015
    This comment was posted by
    a verified customer
    Verified customer

    In Aug. 21, 2015 I posed a lengthy vet question about my dog Dominick. Vet "Gary" was online. Paid the $21.00 and never got an answer.
    My name is Kathleen Perry.
    Guess "they" really don't care.
    Never use them again.

    1 Votes
  • Di
    Diane Lynne Gorgy May 14, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I tried to use JustAnswer for a question on my son's dog, who ate an electrical cord that was not plugged in. After typing in my question (the site said answers are given in 10 minutes), I then went through multiple screens to pay, but then the site tried to make me upgrade the service to a higher cost service, and while I was waiting for an answer, it wanted me to change over to a phone call, which was an additional $28. My son ended up packing up the dog and taking him to the emergency clinic. Honestly, don't use this site if you have a true emergency. Your pet would die before you got through all the screens asking for more money.

    0 Votes
  • Ju
    JustAnswer.com Support May 15, 2017

    @Diane Lynne Gorgy Hello Diane,

    Thank you for getting in touch with us about this experience, I'm sorry to hear about the frustration that you experienced and we all hope that your son's dog, Zero, is doing well.

    With regard to the nature of the incident that you were dealing with. Our Terms of Service state that the site should not be used for emergency situations or in cases where emergency medical attention is required.

    We can see that you initial deposit has been refunded to your PayPal account, please let us know if you need any further assistance at all and we're happy to help.

    Regards,
    Adam - Customer Support Supervisor

    0 Votes
  • Hu
    Husky Mommie Oct 31, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I can only comment on my experience which was positive. The nearest animal emergency hospital is :30 from me, so when my dog ate one of my husband's diabetes meds, I immediately called the nearest clinic, who referred me to Animal Poison Control. They had me on hold for almost :15 (their fee is $65). I was online at the same time and found JustAnswer Dog.com. Yes they ask for your credit card and there a few prompts to answer but we're talking TWO MINUTES tops! I requested a phone call and the Vet called me in seconds! I finally hung up on the Poison Control line, I was still on hold.

    The vet that called was very helpful, patient and reassuring. He asked me specific questions and offered two specific solutions. I followed his advice and am pleased to say my dog is fine. I also continued to do research online and everything I learned reaffirmed what he said.

    I think it depends on who replies to your inquiry. I was fortunate to get a very kind and patient Vet, who for all practical purposes...was legit!

    0 Votes
  • Jo
    Joanne McLaren Jun 26, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I asked a question. They wanted more info about my dog. I thought to heck with this and I left the site and did not wait to receive an answer. But the following day there was a charge of $27 on my visa? Duh? Still charged and no answer given. I would not recommend this site at all. Money grab!

    0 Votes
  • Ju
    JustAnswer.com Support Jun 28, 2018

    @Joanne McLaren Hi Joanne,

    We apologize for any confusion. If you were asking a veterinary question it's likely that the vet was asking some more specific clarifying questions to get a better idea of the cause of the issue. This is the exact same thing that the vet would do in the office.

    The charge that you incurred was for the question that you posted. Please reach out to our customer care department at [email protected] or by phone at 1-800-509-5721 and we'd be happy to look into this for you and see what happened more specifically with your experience.

    Regards,
    JustAnswer Customer care

    0 Votes

having requested software help and paying for this I have not received the answer to my request

Having requested help from justanswer for a password problem on my new toshiba laptop. I was then told to insert my credit card account nuber and end date, which i did for a charge for this service to be £13. 00 (Thirteen pounds) . I then expected the answer to my question to be sent to me, it never has been received by me but i have been charged on my credit card for this service. It also advised that as an optional extra if this did not work or i did not agree to this i would not be charged. Although i received an email to say view your answer in a pronouced highlighted block there was no answer even after clicking on this view answer block. I am very unhappy about this and i require the £13. 00 returned to me via my credit card compant nationwide. I have advised them of the circumstances and this is why they have told me to write to you and advise you of my intentions of my future actionsand to advise them if i have no success with this letter. Due to the inactions i have since returned the said laptop to my supplier and this has been replaced. Had i have received this requested software i belive this would not have been necessary, this has also involved me in more exspense needless to say justanswer will not be used ever again byme. Fully disgusted michael britton email [protected]@talktalk. Net and requiring a full refund of £13. 00

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