I wanted an answer to something troubling me..went to just answer.com, submitted my question, clicked on what...
This charge of $18.00 showed up on my credit card account. I never did any business of any kind with whoever...
Used their medical site 02/23/10. Agreed amount was $18.00. One question asked, One accepted answer. Case closed, right? No!! They double charged the amount agreed upon $18 now totaling $36!!! My intention now is to go to my bank and file fraudulent charges against justanswer.com as they do not respond to any of my inquiries.
I have a charge on my Visa on1/27 for $48 On 1/28 I have a credit for $24. I have no idea what this is for or who this is that charged me. I would like an answer before I notify my credit card company
For those not familiar with this site, justanswer.com provides the user with access to professionals from doctors to lawyers to directly answer any and all questions you may have. For each question asked, if you like the response you receive, you are expected to pay one of three fees. If you didn't care for the answer or found it to be unhelpful, you're not required to pay. Additionally, before posting any questions, you're required to make an initial deposit via your credit card.
My trouble started after receiving my response from an expert. I had made a $15 deposit and had given the site my card number. After choosing to accept the response and pay for the advice I was given, I was directed to another screen that was not altogether clear in its directions, but seemed to be prompting me to verify how much I was willing to pay. In thinking this, I typed in $15, and, immediately feeling uneasy, checked my bank account online.
Apparently, this screen was prompting me to make an additional deposit so that I could ask further questions and, when I checked my account, I found that I had been charged an additional $15.Realizing the mistake, I immediately contacted customer service by sending one email to technical support and another one to a link which offered a 'good faith refund' on all deposits made. Neither email was responded to, and I simply went to bed that night expecting the situation would be resolved by morning. After all, the second charge had been incurred as a result of my misunderstanding one of the screens, so there was no reason to expect I would have any further problems.
When I woke up the next day, I checked my bank account to see if my $15 had been restored, and found instead that an additional $30 had been added to my account. I was forced to cancel my credit card and send for a new one to avoid any further charges, and, despite sending yet another email, I have heard nothing from the site. In the end my one question ended up costing me a whopping $60, and I'm very disappointed with the unresponsiveness ofcustomer service. I have filed a complaint with the Better Business Bureau, and would advise anyone who intends to do business with this site to really consider how much the answer to their question is worth to them.
On 4th february 2017, using google, I went into justanswer.com. I asked a question "as an administrator...
I was looking for a solution to a oil boiler heating problem and decided to try this site out - the so called expert had little or limited knowledge of my problem, was from the usa; I was expecting a uk based engineer and when I realised that the so called expert had limited experience decided to withdraw from the service. I now discover they can hold the deposit I made with paypal for up to five days before refunding. If I was cynical and made the basic calculation that 10, 000 people had preferred to opt out then justanswers.com would make a lot of bank interest on the funds they are holding.
I aked for advice regarding my dog. I agreed a price £11. 00, but they took £22. 00 from my account
I requested a service from Justanswer and was double billed on my credit card. I agreed to paying for the service rendered (R106.00) with commission but another R223.00 was also charged on my credit card. Can I please have my money credited to my account!!!
My email: [protected]@yahoo.com or [protected]@sanparks.org
They charge me $16. 20, but i didn't get any results. I want my money back. Thanks in advance. Jose l ortiz sr. [protected] address; 4419 mobilaire dr orlando, fl. 32822 and my e - mail is [protected]@cfl. Rr.com.
Asked a question about good bad points on renauld scenics i put in twenty pounds for answer
I was quite satisfied i have just checked my bank stament and for 12 jan £45 - 25 was taken out
I have not been in contact with them since since first transaction can you help on my statment
Below justanswer is another name my jabill. Cm us
It is not until after you've submitted your question that you find out you must pay to get an answer! At that point, you are not able to click away from the page, you will keep getting a pop-up window with 2 choices you don't want, either pay to continue or stay stuck on the same page. You can not use your browser back button to get away, and you can not close the browser window! The only way I was able to extricate myself from this black hole was to use bring up my Windows Task Manager and shut down the browser (Firefox) program.
I ask a machanic on just answer a question. He helped me out I went to pay the machanic I submitted $10.00...
I was assured that my credit card would not be charged unless I was satisfied with my answer. Since I was not given an answer at all, and therefore was not satisfied, I should not have been charged at all.
I want a refund!
The web-site was called Just Answer. I requested help with getting my printer to work. The page asked to check an amount that I would pay to have repair assistance. I did this and provided them with my credit card info. Then, I described the nature of my problem. It requested I watch their web-page and they promised prompt service. After a long wait, I left the page and became concerned as I provided my credit card info and received no reply from them.
After several days, I received an e-mail from them asking me to contact them with additional information.
In the mean time, I figured out how to fix my printer, so I told them to forget it after such a long wait.
I had an issue with my gas fireplace insert and needed to talk to an hvac expert w/out incurring the standard $95.00 + just to have one show up and take it from there. I thought I try justanswer.com but now realize this was the site I needed to filter said on-line services through before continuing.
I had read the original manual, and have decent troubleshooting skills, for some reason this season my 6 year old gas fireplace would not ignite the pilot. I have pretty decent troubleshooting skills so my questions were very specific. The first three responses, the justanswer expert spoke around my questions, I had to re ask it.com four times before gaining any new information. While the new info was good to have, it wasn't pertinent to the fix. A complete shut down and restart of the process actually got my unit lit on third try.
I ok'd the $15.00 charge (Credit union visa card) the agreed upon sum and saw charge cross w/in the week. One month later, just before christmas, I saw $15 & $ 30 dollar charges cross my account 12/21 to 12/24. I had card cancelled/re-issued and wrote up a dispute for charges. My credit union had corrected the disputed $75.00 to my account and issued my new card by monday of the new year. My credit union's insurance agent is broaching the issue with just answer.com
misrepresented them selves advertise that they charge a fee and ask for info they guarente that you will have satisfaction or your money back. They advertise emply that they can give legal advise. when I asked question on a subject I was told that they could not give legal advise by a person called lady lawyer. She stated she could not give me legal advise. When I said that the web sight was misleading and I wanted my $18.00 back because I wasn't satisfied she said she was telling customer care to do so. I also contacted customer care and gt no where. I did not get my money back. Sight is very misleading. The guarentee your monies back if not satisfied and they do not follow through. Isn't that aganst the law? Especially when they guarentee it?
I've been charged $48 for nothing. I have no idea why this showed up on my credit card bill on 12/07...
I asked them a question about dog food, After the last step they asked me for money before they would answer my question. What a total rip off.
The complaint has been investigated and resolved to the customer's satisfaction.
Having requested help from justanswer for a password problem on my new toshiba laptop. I was then told to insert my credit card account nuber and end date, which i did for a charge for this service to be £13. 00 (Thirteen pounds) . I then expected the answer to my question to be sent to me, it never has been received by me but i have been charged on my credit card for this service. It also advised that as an optional extra if this did not work or i did not agree to this i would not be charged. Although i received an email to say view your answer in a pronouced highlighted block there was no answer even after clicking on this view answer block. I am very unhappy about this and i require the £13. 00 returned to me via my credit card compant nationwide. I have advised them of the circumstances and this is why they have told me to write to you and advise you of my intentions of my future actionsand to advise them if i have no success with this letter. Due to the inactions i have since returned the said laptop to my supplier and this has been replaced. Had i have received this requested software i belive this would not have been necessary, this has also involved me in more exspense needless to say justanswer will not be used ever again byme. Fully disgusted michael britton email [protected]@talktalk. Net and requiring a full refund of £13. 00