Hotels and Accommodations Featured Reviews
Royalton - Unsafe resort
On 3.7.23, my husband, two sons and I checked into Royalton Splash in Punta Cana. This would have been our 3rd stay at a Royalton resort in 18 months. The first two were amazing. Not this one. We arrived at the resort at 2:00 PM. Upon check in, the front desk clerk attempted to get us to upgrade to the Diamond club. We did not upgrade and his demeanor...
Read full complaintLegends Hotel Resort - Unsanitary
I am reporting issues with my room at Legends Hotel in Jamaica. My sister and I had only 1 washcloth from Sunday (4/9/23-4/12/23) until Wednesday. I was told by front desk staff they didn’t have any. Then, on Thursday (4/13/23) after housekeeping cleaned our room (#303) my sheets, pillow cases, and towels were wet. One towel was damp and appeared to have...
Read full complaintHilton Advance Purchase - Refuse to refund
Booked a reservation through Hilton website but upon check out, the charge became non-refundable. I called immediately as there was a mistake in the booking and I added a second night, so they booked it the same way as the first. So I have two confirmation #’s [protected], [protected]. My trip has since been cancelled as a business professional, plan...
Read full complaintStarpoint Resort Group - Sapphire Club - Vacation club
FURIOUS! We will be contacting our attorney. This company has misrepresented every single aspect of their "program"! I have detailed notes, dates, times, who we spoke with, inconsistencies etc. I even have the original sheets the "salesman" in Sedona wrote on with how the program worked and what we would get... none of it true! We have talked to...
Read full complaintCCI*Hotel Res 800-468-3578 TX US - Fraudulent hotel booking reservation
On 18 March 2023, when I renewed my booking at my staying hotel of Seda Ayala Center, Cebu from its official website (now I realized it is not), I was charged $140.65 that I didn`t realize at that time until I check the bills today. I am astonished that why there is an expense that happened US and I stayed in Philippines to make the business travel from 7 -31 March 2023.
Country Inn & Suite — the general manager Ashley - The general manager's attitude toward us unpleasant, unappreciated and cruelty
We, Deaf/Disabled senior citizens checked in the Country Inn and & Suite on Feb 21, 2023, paid through online. We stay there from Feb 21 to present. We received unpleasant note from the general manager who informed us that our reservation cant be extended. Also, made accussation about the dogs' poops by the door and in hallway without asking us what in the...
Read full complaintBellagio Hotel and Casino Security - I’m complaining about an incident I was involved in at the property of the Bellagio.
My name is Emerson Magusara and my wife’s name is Johnrulin Magusara, we involved in a hit and run vehicle accident on property at Bellagio exec entrance valet. Our vehicle that was hit was a rental from Hertz which is a Blue Tesla model 3 lic plate Nevada 634V44. A security by the name of Ronald Apia was a witness to the incident. Suspect had fled the...
Read full complaintExtended Stays America - The billing software
We have been here 2 years and 2 months. I fom 10/30/2020 to 02/05/2023 I pulled 10 folios to be exact. I have paid over 35000 dollars then out of the blue they said I owed over 2900 hundred dollars so we go to court because aftr review the siftware they use is flswed example q 10 pages of of the same day biled over and over fefuse to pay doetget scrwed
Read full complaintHotels.com / Acadia Hotel - No communication regarding cancellation due to hotel fire
I had booked Hotel Acadia back in august 2022 in which we had accommodation for Dec 28-22-Jan-2-23 (Itinerary: [protected]). On Dec 27th I spoke with a representative using the online chat option on the Hotels.com phone app. I received confirmation that the reservation at Hotel Acadia in Quebec City was “intact†and did not need to confirm anything...
Quality Inn Suits - Hotel
We checked in this hotel after we missed our flight. my husband talked to a guy on the phone and he didn’t say anything about not having hot water at the hotel. he said he had rooms so we got a ride to the hotel. A woman was there to check him in didn’t say anything about not having hot water I go to take a shower no hot water he called the front desk...
Read full complaintThe Stratosphere Hotel - Security/customer service caused damage to private property
On Wednesday, November 16, 2022, an individual in a wheelchair was escorted off of the property by security and caused severe damage to his electric wheelchair. This person was donated this mobility to be able to socialize but upon running out of charge in the Stratosphere Casino security insisted he remove it. Being unable to do that because it had no...
Dreams Playa Mujeres Golf and Spa Resort - Resort safety
I am writing to you from my room at Dreams Playa Mujeres Golf and Spa Resort. I arrived here on November 1 for a five night stay for our daughter’s wedding. On November 2nd I slipped on a wet sidewalk and fell very hard. I had a very large hematoma and a swollen wrist and was taken to the ER where I spent $1500 on a CT scan. I refused further care due to...
Read full complaintHampton Inn & Suites in Imperial Beach, California - Reservation counter - hotel reservation service
During mid October 2022, I looked online for the phone number of the Hampton Inn & Suites in Imperial Beach, California so that I could book a room for three days for a military reunion. When I dialed the number the person did not identify themselves as an employee of Reservations Counter, but the assumption was that they were an employee of the Hampton...
Read full complaintCCI*Hotel.com - Where's my refund
I booked a reservation at the Hotel Shangri-La in Sydney Australia on the 28th July, 2022 for dates 11.08.22 - 14.08.22 - Booking No. R3594202171 I then cancelled the booking on the 1st August as was advised my accomodation for this conference had already been paid for. I immediately contacted you and asked you cancel my booking and refund the amount I...
Read full complaintGAR*Hotel RES 800-468-3578 NL - Unberechtigte visa-kreditkartenbelastung bei hotelbuchungen philippinen
Am 25.08.22 habe ich über die Homepage von Booking.com drei Hotelreservierungen für nächstes Jahr auf den Philippinen gebucht. Bei der zweiten Buchung ist plötzlich auf der unteren rechten Seite der Booking.com Homepage die obige Adresse GAR*HOTEL RES [protected] NL über einen Betrag von EUR 537.66 erschienen. Dies mit der Möglichkeit, den Betrag...
Read full complaintDiamond Resorts “HGV Max†- Timeshare
Horrible company full of lies! I was sold on the new “HGV Max†in June 2022. This was supposed to start in two weeks per our sales person and their manager in Scottsdale Arizona, over two months later I am now hearing October. I should have walked away as soon as I saw Diamond Resorts on the paperwork! I was told my fees would be almost nothing thi...
Read full complaint and 2 commentsCountryInn & Suites Hotel in Elgin, Illinois - Rude / unfriendly front desk clerks, and filthy rooms
I had decided last yr (2021), that I would NEVER stay in this hotel again, but against my better judgement I booked a room for 7 days (from 8/8-15/2022). NEVER again! This hotel is in the same league as Motel 6 in dirtiness, and I have pictures to prove it and the RUDEST Front Desk clerks. Last yr it was a front desk clerk w/ blond hair, possibly named...
Read full complaintRed Lion Inn Suites - Please refund of all costs.
8/20- 8/22/22. First room 101, moved to 223. Folio# 25512, I complained to the front desk the next morning, cashier 3470. Syead Ali is the owner and checked us in. The first room was 101, the cigar smoke was intense and caused asthma problems. I brought it to Mr. Ali attention, my daughter complained and three hours later my son in law met up with us and he...
Read full complaintSecrets Puerto Vallarta Bay (Mexico): - Service so horrible resort so nasty
Secrets Puerto Vallarta Bay (Mexico): I arrived and after the airport situation, I was upgrades to a preferred room 2504 on the all adult resort _ Dreams next door accepts kids). I went up to the room and there were bugs all over the floor with dirty bed covers. So I called down stairs and my room was switched to # 2512 and this room was better but the...
Rui Chiclana Hotel - Entertainment - music with swearing and bad language
On whole we think the entertainment is great, it is just one person who used a song with foul language in for the aqua fit. It said [censored]ing a number of times, it is all about sex saying licking, sucking and [censored]ing. I spoke to jose (the teacher) in spanish and explained and he apologised saying that he was hoping no english were in the pool. I suggested...
Read full complaint- Accommodation and Lodging
- Activities and Tours
- Adventure Tourism
- Airlines and Air Travel
- Airport Parking and Transportation
- Bus and Rail
- Car Rental and Taxi Services
- Cruises and Charters
- Eco-tourism
- Home Rental Services
-
Hotels and Accommodations
- Luggage and Travel Accessories
- Mountain and Ski Resorts
- Online Travel Booking Platforms
- Parking and Transportation
- Regional Parks and Gardens
- Theme Parks
- Timeshares and Vacation Rentals
- Travel Agencies and Tour Operators
- Travel and Vacations
- Travel Insurance
- Zoos-Aquariums-Preserves
We have received your comment. Thank you!