Decameron Hotel in San Andres through Despegar.com review: All inclusive package Decameron in San Andres Islas Colombia

When I arrived at the Decameron Hotel in San Andres, I found an unattractive and damaged hotel, without a beach, and with a room in a terrible and unhygienic condition. however, the package that I purchased and that was offered by Despegar was a beautiful hotel with an amazing beach and wonderful room. I immediately complained and asked to be moved to a better location at the check-in desk, to which they responded that the hotel was under repair because it had been damaged by a hurricane, but we were in the location where it had been renewed. I insisted on being moved to another hotel to match the location that had been listed online, but they advised me to wait until the following morning at 8:00 am. I had a snack and dinner at the hotel, but around 9:00 p.m. I started experiencing severe diarrhea and continued to experience it nonstop for the rest of the night. I had an accident while I finally could sleep around 5:00 a. m, which caused me to have diarrhea while still in bed. The phone was no working, so my husband went to the front desk to inform the staff of the problem, request a doctor, and have the room cleaned. They therefore dispatched a nurse after 8:00 am and a cleaner after 10:00 am. Finally, the Maryland Decameron hotel was assigned to us, and I was required to pay almost $800,000 in Colombian currency. When I checked out of the hotel at 11:30 a.m., the room was still dirty, so I had to stay there until that time while taking the medication the hotel nurse had prescribed for me, and we had to pass all of this because Despegar.com's deceptive advertising misled me with all the pictures you're offering online.

View 0 more photos