Hotels and Accommodations Featured Reviews
Royalton - Unsafe resort
On 3.7.23, my husband, two sons and I checked into Royalton Splash in Punta Cana. This would have been our 3rd stay at a Royalton resort in 18 months. The first two were amazing. Not this one. We arrived at the resort at 2:00 PM. Upon check in, the front desk clerk attempted to get us to upgrade to the Diamond club. We did not upgrade and his demeanor...
Read full complaintHyatt Detroit Utica MI - GM, Dotty, and staff at the Hyatt
This information should NOT be held private. Utter disgust and not an isolated incident. Whatever that means... Stayed at the Hyatt Utica Michigan location for over 40 days. Paid every single day, on time, they new my situation. Worked with me at first, even paying after 5 or 6 pm. Still paid every single day, ON TIME. once the staff, for whatever reason...
Read full complaintLegends Hotel Resort - Unsanitary
I am reporting issues with my room at Legends Hotel in Jamaica. My sister and I had only 1 washcloth from Sunday (4/9/23-4/12/23) until Wednesday. I was told by front desk staff they didn’t have any. Then, on Thursday (4/13/23) after housekeeping cleaned our room (#303) my sheets, pillow cases, and towels were wet. One towel was damp and appeared to have...
Read full complaintHilton Advance Purchase - Refuse to refund
Booked a reservation through Hilton website but upon check out, the charge became non-refundable. I called immediately as there was a mistake in the booking and I added a second night, so they booked it the same way as the first. So I have two confirmation #’s [protected], [protected]. My trip has since been cancelled as a business professional, plans change...
Read full complaintIntown Suites on Perrin Beitel Rd in San Antonio, TX - Customer Service
I stayed at this location in 2016. Wasn't perfect, but ok. I decided to return this time april 1, 2023. Nightmare from hell! In 2016, they picked up the trash. This time they don't. You have to take out your own trash. Wifi is horrible. You have to have your own towels, toilet paper, pots n pans, dishes, etc. Be sure to check your microwave. The one I had...
Read full complaintStarpoint Resort Group - Sapphire Club - Vacation club
FURIOUS! We will be contacting our attorney. This company has misrepresented every single aspect of their "program"! I have detailed notes, dates, times, who we spoke with, inconsistencies etc. I even have the original sheets the "salesman" in Sedona wrote on with how the program worked and what we would get... none of it true! We have talked to...
Read full complaintHilton Garden Inn Hotel - Reservation at Hilton Garden Inn Hotel in Brickell Ave, Miami, Fla, booking confirmation R4089269548 or Booking reference [protected] by hotelvalues.com
This is my second note on this issue: I think I was charged to much on my reservation which had a cost of US$ 343.61, and the hotel only got US$ 239.69 all taxes included. Somebody is making lots of money from me a very bad way. Please refund a meaningful portion of what I payed by crediting my AMEX card. The stay at the Hilton Garden was on March 21st, and was uneventful.
Read full complaintHotel Values or HotelValues.com - Hotel reservation one nite Hilton Garden Inn, 2500 Miami Brickell Ave, Miami FL 33129, chanalized via hotelvalues.com, and collected by getarrom.com
Via e mail, I reserved a room at the hotel mentioned above for one nite on 3/21/2023. I paid getarrom.com US$ 343.61 via AMEX. For the room the hotel received 212.11 $ plus 14.85 for room state tax, and 12.73 for room occupancy tax. The difference between the 343.61 $ and the 239.99 $ received by the hotel is enormous, more than a 100 US$. It cannot be that...
Read full complaintWestgate Lake & Spa - Loyalty program (voluntary deed back program)
To who may be able to help I have been an owner of westgate time share for over twenty five years. With all there lies and force info we were doped into an upgrade again. Of cause there fast talk and lis again. Any how we were told we may have an out by there rep on phone there be a chance we qualify for there voluntary deed program to get out of timeshare...
Read full complaintCCI*Hotel Res 800-468-3578 TX US - Fraudulent hotel booking reservation
On 18 March 2023, when I renewed my booking at my staying hotel of Seda Ayala Center, Cebu from its official website (now I realized it is not), I was charged $140.65 that I didn`t realize at that time until I check the bills today. I am astonished that why there is an expense that happened US and I stayed in Philippines to make the business travel from 7 -31 March 2023.
Chandler Inn - Hotel
We made a reservation through Agoda for this place and we had requested a smoking room as the deposit was only $20 as opposed to a non-smoking room which was $60. We didn't get there till about 2:00 a.m. in the morning and after Agoda not wanting to work with us we decided to take the non-smoking room but we only had 20 to put down for the deposit. They...
Read full complaintLa Jolla Luxury Beach Resort - Their customer service and way of handling accident. They are not customer friendly and they will waste your time.
The booking and reservation to Hotel are so unclear. even if you make a reservation with the, you still have to call them again and again just to confirm with them. As for me, I have to call them when I was on my way there. The rooms have poor mobile signal and the wifi can only support one device at a time. My family and I cannot use the wifi together a...
Read full complaintWhala Bayahíbe, Dominican Republic - The hotel and the service
Good morning. My name is Serge Pierre-Louis and my reservation number is: [protected] This is a formal complaint for misrepresentation of this hotel named WHALA BAYAHÍBE in Dominican Republic. Let me start by saying that I am not one of those serial complainers. I have traveled with Sunwing many times to Cuba, Mexico, Jamaica, and I've never been so...
Read full complaintBoyne, Big Sky Resort - Verbal / physical harassment in workplace, discrimination
To Whom It May Concern- Hello- I am now a former employee of Big Sky. I need to write and address in a statement what is happening in Vista Hall. In my time working in Vista, the higher management, since the beginning, are turning a blind eye. He is turning a blind eye to what is happening in the kitchen and around the Hall. For starters, there is much...
Read full complaintCountry Inn & Suite — the general manager Ashley - The general manager's attitude toward us unpleasant, unappreciated and cruelty
We, Deaf/Disabled senior citizens checked in the Country Inn and & Suite on Feb 21, 2023, paid through online. We stay there from Feb 21 to present. We received unpleasant note from the general manager who informed us that our reservation cant be extended. Also, made accussation about the dogs' poops by the door and in hallway without asking us what in the...
Read full complaintRadison Hotel - Service
I did that complain to hotel radison I was from February 2 to 7, 2023. I paid for two rooms. The room was not clean. The mattress dirty and well stained. The dirty carpet with very large stains. On February 7th we talked to the manager of the Hotel, and we explained the situation and she apologized to us and told us that she would give us a credit but...
Read full complaintBellagio Hotel and Casino Security - I’m complaining about an incident I was involved in at the property of the Bellagio.
My name is Emerson Magusara and my wife’s name is Johnrulin Magusara, we involved in a hit and run vehicle accident on property at Bellagio exec entrance valet. Our vehicle that was hit was a rental from Hertz which is a Blue Tesla model 3 lic plate Nevada 634V44. A security by the name of Ronald Apia was a witness to the incident. Suspect had fled the...
Read full complaintSlumberland Motel Sanford FL - Filthy room, brown smudges next to bed, leaking toilet, bedbugs, wanted cash at checkin + credit card, cx'd friends reservation. Flop house.
Slumberland Motel Sanford, Florida Dirty filthy dirty room, buck shot dings inside door, brown smudges next to headboard, leaking toilet around base, bugs in the room especially bathroom, they wanted payment in cash at check in and when I didn't have that much cash, they took $100.00 and put the balance on my credit card. They phoned and asked my travel...
CCI*Hotel Res 8004683578 - 3 night stay at a Hampton Inn, Media PA
I was online and was inquiring about a reservation, once I put in my cc#, they sent me an amount for the reservation of $1191.86 for 3 nights... Their phone number said to cancel, call the hotel directly, which I did and the hotel has documentation that I cancelled. A hotel room at that hotel per night is about $200/night... And I was charged by the CCI the...
Read full complaintCC Hotel Reservation - Scam
I booked a hotel in VA I thought they assured me that the hotel was the closes to VCU my father was flow there by helicopter when I got to the hotel at 2am in the morning from spending hours at the hospital there was no reservation for me I called them and told them to cancel my reservation and they refuse they told me that they made a reservation in...
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