Home Depot

Went to Gastonia, NC store today. I wanted to purchase the item: sku #[protected], 4 foot Animated Mickey Mouse. The store was out of stock, as well as 35 other stores I researched. I asked if the display model could be sold and was told "no, it is too early in the season". They also said "they would not be getting anymore in stock". Why does every store that I researched have them on display, but none available, and none available on line, and won't sell the display? I feel this is very unfair advertising.

Please respond to: Julie Hunter, email address: [protected]@gmail.com

Thank you.

False advertising! They claim you will not be responsible for fraudulent charges but that is not true. I sadly knew the person that made the charges but I did not authorize him to use my card. He admitted to making the fraudulent charges on a police phone while in jail for other crimes. He contacted me to beg me not to press charges and apologized for stealing my authorized users card. Yet still the charges were deemed my responsibility!

The customer service in this store has been poor for a while and just continues to get worse. Went to purchase a circular saw but after being scolded by the employee servicing the area for interrupting him and then not being able to get any other assistance I left the store. I needed assistance because the saws are locked up. I then went to Lowes and purchased the saw. At Lowes you are treated like a customer not an inconvenience.

I have been shopping more and more at Lowes and Ace Hardware due to the very poor quality of customer service at this store even though your store is closer to my home.

In addition I noticed the very low quantity of circular saws on hand. About a third were out of stock and the others only had one available.

I orders a sink and a toilet/ the whole process has been nothing but confusion. The order arrived damaged. Ups was to call me pick order up without my consequent.

Can't get a rep on the phone. On hold on text 2- min.

No one knows anything. Can't take my info own/ have to re order. Can't get receipt credit on original order. Spent a week working on this crap.

Text 20 min impossible phone system. Email does not work. No corporate number. Rude rep

Windows including screens that I purchased were installed at tmy residence on 2022. The installer mentioned someone will contact me when the missing screen become available. Feb 14, 2023 I was directed to Home Depot on Nine Mile Rd., from the Davis Hwy location. I spoke with Tony via phone at approximately 11:30a.m. from the Nine Mile Rd., location. He stated someone would contact me. On Sept 29, 2023 I spoke with Ken Busch at the Nine Mile Rd., location. Mr. Busch called the same number I was provided with to contact Tony [protected] at approximately 2:15pm. Mr. Busch stated via Tony that, someone will come out to my home on Monday to measure for the screen. One Oct 3, 2023 I called Tony directly and was informed Josh was out and had just getting back into the office. As of this date, I'm still missing a screen.

The Home Depot contractor had 4 days to reface the kitchen cabinets. The contractor left my job unfinished. Lack of correct materials was the main reason. That was a month ago. No one of any customer support will call or contact me as to how much longer my job will be delayed. My customer contacts are;

Shayla, and Taylor [protected] ext 512, or 511. The Home Depot finance company was the first to contact me, they want their money whether the job is started, underway, or finished. Home Depot needs to keep the customers informed. I want my kitchen finished and up to a quality standard. I have lost all confidence in the Home Depot. My name and address of the job site.

Gregg Olsen

508 Yosemite Trl

Mesquite, TX 75149

I called the Warranty Protection Plan to file a claim. The do not want to send a repair person out for my dryer, that is 17 months old. It's a simple fix, a fuse. The dryer tumbles, the lint traps are clear, it just will not heat. This is unacceptable . You pay money for the appliance, plus a protection plan, but they don't want to fix. I can't afford to pay out of pocket for a service call and the part in the hopes I may be reimbursed the cost.

The order number is H3016-402599

the order was not delivered. I have NOT been able to talk to anyone about this order even though I have called 15+ times and got no answer...or got people who knows nothing...people who transfers the call to offices that do not answer the phone...people who hang up the phone,,,,,,people who cannot help solve the issue. People at your corporate number [protected] who kept me on the line until they reached someone at the store before they transferred the call. Once they transferred me to the store, no one at thestore is available that can help, the callgets transferred to offices that do not answer the phone, or the call drops or the phone hangs up.

I would like to know where is my merchandise that I already paid for? What compensation can I expect for all of the aggravation and inconviences that I have experienced?:

We have had a very bad experience with a referral contractor. Pro referrals seems to be a subsidiary of Home Depot. They are unable to have the contractor make good on his shoddy workmanship. He installed shower with walls upside down and is not willing to make good. Does Home depot stand behind the work and help make good on the job? This looks veery bad and I do not want to go to posting negative reviews on social media but I don't know where to turn to.

Date of job completion 9/24/23

Sam Birel

C [protected]

[protected]@msn.com