ARS rescue rooter; air conditioning replacement
ARS 3340 Scherer Dr. St. Petersburg, FL 33716 April, 2023; bought and replaced new air conditioning through ARS June 14; Inspected by City of St. Petersburg, FL and did not pass inspection. June 23; ARS office sent a technician to fix some issues, however, a technician just checked air conditioning and left. He did not fix anything. July 7: ARS office...
Read full review of Home DepotRental department
I went to the Home Depot in Fayetteville NC this morning to rent a small tree grinder. I rented a smaller one about 6 months ago and I ask the customer service I wants the small grinder. He took me to the larger one and I said that this not one I got 6 months ago. I say it was green and small. He states he do not have any green grinder and he walk away...
Read full review of Home Depot and 1 commentLeft me to load heavy materials alone
09/09/23 went to purchase fence block and bags of mortar, concrete ect. About a pallet worth of material upon leaving job buddy said your going to home Depot oh man your going to be all day they will make you jump through hoops and still won't help you. Then a feeling came over me about the last time I went to the depot and recalled a real long drawn out...
Read full review of Home Depotnew jersey store
On Sunday June 11th I hade went online to order 2 sheets of plywood that I needed for underlay for my bed. This was The Manahawkin store that I had always used and never had any issues with. I had ordered 2 sheets of plywood at the cost of $29.27 each, Price $58.54, Plus 79.00 to have it delivered to my address at 219 Yorktown Dr. in Little Egg Harbor TWP N.J.. Plus tax of $9.11. I paid with my credit card and got a delivery date for Monday the 12th 8:00 am to 8:00 pm. for yard delivery.
Home Depot Corporate Complaint Number 478--270--1220 got it resolved.
Veteran Discount
09/7/2023 4:00 PM
I used to have a Home Depot Veteran Discount. I tried to use it several weeks ago at the store. Was told that I had to re-register. I just tried following the instructions on their web site. I finally "chatted" with a Home Depot representative. Their representative told me they were sorry, but they could not help me. There was nothing they could do. I followed the steps on the web site and always ended up back were they dumped me. The HD website says to go to SHEER ID for help. I went to the SHEER ID website provided on the HD instructions. I looked for the companies that SHEER ID represents. Home Depot was not even listed!
Desired outcome: I would like to get detailed instructions on how to get my veterans discount, or for HD to simply admit they do not give a veteran's discount.
Order H0701-160515
I paid for the installation of sheet linoleum. On August 28, 2023 the installer Sean from Romanoff Renovations finally arrived at 1:32, not within the 8:00-11:00. He removed the carpet from the master bedroom, installed most of the luan, he prepped the kitchen and utility room that had exisitng linoleum. On August 29, 2023 he arrived at 9:30 am. When he cut...
Return Issue
On May 12, 2023, I initiated a phone order to remove carpet and install laminate flooring in a studio apartment I manage. During the call said I was making my selection from the flooring from products listed as “Available in Store Today” in store #0687 to expedite delivery and installation. On May 18, 2023, a measurement services vendor measured the floor...
Read full review of Home DepotDelivery. Gas Cook Stove
I was told home depot would call or text the day before delivery and would call or text 30 min prior to delivery. They did text the day before delivery but never call or text before coming out. After reschedling for the second time they did the same thing, just arrive without letting anyone know they were coming and of course no one was home. Now I have to wait almost another week before the stove will be delivered. This is not how people conduct business, you are supposed to give a estimate time of arrival. I am very dissatisfied with the service that has been provided.
Desired outcome: I would like an explanation as to why a company like home depot would treat their customers like that.I would like an apology and I would like to know that steps will be taken to improve customer service.
I have just gone through the same thing. I received a text telling me of my delivery. No one called or texted me. I canceled my order when it did not arrive at the scheduled time. My delivery time was between 2:30 - 6:30. my husband and I were at the store at 7 p.m. (They said my delivery time changed to 6 - 10)
The issue now is getting my money back. I was told I have to wait until they get the appliance back at the warehouse before I can get the rest of my money back that I paid for.
Why do I have to wait to get my money back when your company is at fault.?
Service in Mountain Home
We live closer to this Home Depot than any other but when we have questions about if they have what we need and call them you can never get anyone to pick up the phone .I called yesterday several times let it ring 25 or 30 times and no one picks up . I finally drove to Springfield , Mo to get what I needed . They have very poor service ! Sincerely Karen Hayes
Desired outcome: Somebody to answer the phones
Pavers
I ordered pavers for a client. They delivered to the wrong house, blocking the person from getting out of the driveway. When I called Home Depot Sherry the "lead" said the driver said he delivered to the right address despite me offering the phone number of the guy that was totally inconvenienced.. but
Home Depot Corporate Complaint People helped me
[protected]
Desired outcome: Replacement
got Help by Home Depot Corporate Complaint Support Desk 478-270-1220
Asurion home depot extended protection plan
I purchased an extended protection plan for my washing machine but the warranty was placed on my dryer. The paper work I received conveniently does not mention which product received the warranty. To try and correct this problem I was sent on series of "the right person". In the end, Home Depot refused to acknowledge the mistake. Not only did they refuse to...
Read full review of Home Depot and 1 commentCredit card fraud mishandled horribly
I have an HD credit card with a limit of $3,000. When I first got the card I charged something small, around 30.00 just to establish the account. When I got the invoice I paid it in full. I received invoices that were 0.00-dollar balances because I didn't charge anything. One day (6-8 months later) I was online and wanted to buy something from them and when...
Read full review of Home DepotThe Oneonta Store customer help with a online refund
I am complaining about an order i placed online from the oneonta store on 07/07/2023 for a upright freezer.I placed the order online order# WJ36222857. I had a 25.00 dollar discount from the pro dept that i wanted to use but had a problem applying it to my order.So i cancelled the order after it was ordered. I called and had a person help me reorder the...
Read full review of Home DepotCredit card fraudulent administration
On September 6, 2022 I made a $6211 purchase on my HD credit card and took advantage of a 24 month 0% financing promotion. I set my account up to autopay and to complete the payments in 23 months. All payments were processed on-time and more than the minimum payment. I needed a new refrigerator in January, so I purchased one on the credit card and then made...
Read full review of Home DepotMilitary discount
I purchased $2000 of building supplies (lumber, hardware, Trex, etc.) assuming I would get a military discount of 10 percent. I was told my discount did not apply because I was buying "building supplies." I asked what exactly was in the store that was NOT a building supply? Turns out the employees could only think of "soda." So, If I'm shopping HD and want to know that I'm getting a military discount and not wanting to learn otherwise at the register, how exactly do I know what qualifies?
Desired outcome: 10 percent applied to the credit card I used at the store to purchase.
Window ac
I order 2 window units on 16 Aug. I was given 21 Aug or possibly earlier as delivery time. I now have a deliver date of 22 Aug. The items are 6 hours away. I have had the worst customer service experience. I have been on hold forever, hung up on, been left hanging on chat. Terrible experience. I made arrangements for installation, now I have to cancel and reschedule. Why will it take from 19 Aug to 22 Aug to come from 6 hours away? I went to 5 different stores looking for a 12000btu ac. Not a single store had one. This is August, hottest month of the year and the stores can't reorder to have stock? Lowes had them in stock but unfortunately I did not have a lowes card, only home depot. I guess I need to get a lowes card and cancel yours since your service is so bad.
Beverly Owen
Ordered 2 window units on line 16 Aug. Was told would be delivered 21 Aug. Had a gosh awful time trying to order. Customer service would keep me on hold for 20 minutes, then go to survey without talking to anyone. The chat on line is extremely slow with responses. Finally asked to speak to management. He was very helpful. He took my order and said would be delivered the 21st. I made installation arrangements. Now I am told delivery on the 22nd. Have to cancel my arrangements and reschedule. On chat today and once again no help, extremely frustrating when waiting 10 minutes between responses.. Just plain terrible service
Window installation job
I purchased 17 large custom windows from Home Depot (Anderson Windows) for installation also by Home Depot. The salesperson arrived, was very helpful, we settled on the cost and the material. I had some concerns that there would be a small area of untreated unpainted wood remaining around every window and asked how this could be remedied. The salesperson...
Read full review of Home DepotService
I went into the north haven ct store zip 06473 7/16/2023 with my doberman dog. I went to self check out and the register wasn’t working. An employee told another employee that she couldn’t help me because of my dog. This very offensive. I wonder is she says that about other dogs that visit that store? I believe this the same employee that asked me if my dog...
Read full review of Home DepotWindow installation
I had windows installed on aug 10 ans 11, four windows were left with unfinished casings. Trying to get this resolved I get put on hold, with all the numbers I have on one is returning my calls or answering my e mails. Is theis the way home depot does business and leaving jobs undone.
Which is such a shame because was planning on having the siding done but because off of home depot not going with them.
Am I supposed to do all the casings on my own, how about you deduct the price of all the casings from my bill. I am not paying this bill until I get the windows fixed. Never seen such stupidity [protected]
Desired outcome: fix all the casings
Storm door measurement and installation
On August 5, 2023 we ordered a storm door with installation from the Ocean City, MD store. The measurements were supposedly going to be taken the following week. It is now 1 1/2 weeks, and the measurements still have not been taken. When I called the store, nobody answers the phone. I had to call the 800 number to get someone on the line. Even he had a big...
Read full review of Home Depot
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