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Ace Hardware Customer Service Phone, Email, Contacts

Ace Hardware
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Ace Hardware Reviews 267

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Ace Hardware A Mix of Experiences at Woodstock Hardware

As I browsed through the reviews of Woodstock Hardware, I noticed a mix of experiences shared by customers. Some praised the knowledgeable and helpful staff, mentioning great prices and a wide range of products. On the other hand, there were instances where customers expressed disappointment, citing issues with returns, product quality, and customer service. It seems like Woodstock Hardware has its strengths and areas for improvement, making it a place worth exploring with a discerning eye.

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Ace Hardware Disappointing Experience with Ace Hardware: Lack of Communication and Broken Promises

I recently made a purchase on acehardware.com for a charcoal grill priced at $16. I opted for delivery to a local store and was given a delivery window of one week. Unfortunately, when the item arrived, it was damaged. I contacted the store and was informed that they would send it back and that I would receive a replacement in a week's time.

However, when the week had passed, I received news that the replacement item was left at the warehouse. Frustrated with the situation, I decided to call customer service and spoke to several representatives before being escalated to a manager named Adrienne. I explained my concerns to him and asked if they could just send the item to my house since we were already so far behind schedule.

Adrienne sympathized with my situation but explained that he could not change the shipping time or location at this point. Instead, he offered me a full refund and promised that the store would bring the item to my house when it eventually arrived. I accepted the offer and we ended the call.

However, about 20 minutes later, Adrienne called me back and informed me that he was only able to refund $10 of the entire amount. He did offer to sign me up for their rewards program, but unfortunately, the store would not deliver the item. I am now left in the dark about when or if I will receive the item, and I only have a partial refund.

Overall, my experience with Ace Hardware has been disappointing. The company's lack of communication and inability to deliver on their promises has left me feeling frustrated and dissatisfied. I would not recommend this company to anyone looking for reliable and efficient service.

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Ace Hardware Terrible Experience at Ace Hardware La Puente: Incompetent Staff and Management

I recently visited the Ace Hardware store in La Puente and was hoping to get some assistance with a window bracket. The cashier was kind enough to direct me to aisle 14 and buzzed for another associate to help me out. However, when I got there, nobody was around to assist me. Just as I was about to leave, a young man approached me and asked if he could help. He told me he needed to take a call and would come back to me later.

Feeling a bit lost, I decided to head towards the back of the store where I saw a sign that read "Customer Service." I waited patiently for over 10-15 minutes, hoping someone would come to assist me. Finally, a guy named Michael came to the counter to help me out. However, I could tell he was not very experienced or knowledgeable about the product I was looking for.

To make matters worse, an older employee who was bald and wearing glasses came over and was extremely rude to me. I told him I needed help with a broken bracket, but he continued to be rude and unhelpful. Then, the so-called manager on duty, Mark, came over with an unprofessional attitude. When I asked him if this was the "customer service" counter, he told me it was only for screening. I couldn't believe it!

Overall, my experience at Ace Hardware was terrible. From the management to the staff, everyone seemed incompetent and worthless. I will never be going back to this store again, and I wouldn't recommend it to anyone. It's a shame because I was hoping to find a reliable hardware store in the area, but it looks like I'll have to keep searching.

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  1. Pros
    1. Wide product selection
    2. Expert staff advice
    3. Local community focus
    4. Convenient locations
    5. Quality brand offerings
  1. Cons
    1. Limited economies of scale compared to big-box rivals
    2. Higher prices than large chain competitors
    3. Less extensive inventory selection
    4. Fewer locations than major home improvement chains
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Ace Hardware Ace Hardware's Coupon Policy Needs Improvement: A Disappointing Experience

I've been a loyal customer of Ace Hardware for many years now and I must say, I've never had any major issues with them. However, there have been times when they advertised certain products that were not available in-store. It can be quite frustrating when you go to the store expecting to find a particular item, only to be told that it's out of stock.

Recently, I received a Rewards cash card and some coupons from Ace Hardware for some purchases I made. I was excited to redeem them at my local store in Nine Mile Falls. However, to my surprise, I was told that I couldn't use them there. I was confused and asked why since they were from Ace Hardware and I had used them at that store before. The sales associate informed me that the coupons were not from their store but from one that was more than 20 miles away. She said that I could only use them at that particular store.

I found this to be quite ridiculous. I had never shopped at that store before, so why would I receive coupons from there? The sales associate told me that all Ace Hardware stores are independently owned, which is why I couldn't use the coupons at my local store. I was advised to go online and contact the Ace Care Center to resolve the issue.

I did as I was told and contacted the Ace Care Center. However, I was given the runaround and was told that they could assign the local store for future purchases and coupons, but they couldn't reissue the same coupon for a different store. I found this to be quite frustrating and felt like they were just trying to funnel shoppers to stores of their choosing.

Overall, I was disappointed with my experience at Ace Hardware. I feel like they could have handled the situation better and made it easier for me to redeem my coupons. As a result, they have lost my business.

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Ace Hardware Disappointing Customer Service Experience at Ace Hardware: Unable to Return Opened GE Universal Remote

I recently had an experience with Ace Hardware that left me feeling disappointed and frustrated. I purchased a GE Universal remote on 5/22/23 with the intention of using it to control my Vizio TV. However, when I tried to set it up, it simply wouldn't work. I decided to return the remote for a credit, but when I went to the store, I was told that I couldn't return it because I had opened the package.

I was taken aback by this response. After all, how was I supposed to know if the remote would work if I didn't open the package and try to set it up? The clerk told me that I had read the directions incorrectly, but I pointed out that the directions were inside the package, which I had to open to access them.

The clerk went on to explain that he couldn't resell the remote because it had been opened, and that he would lose money if he took it back. He even went so far as to say that he would have to throw it away. I was shocked that a store like Ace Hardware would be so inflexible when it came to customer service.

I tried to reason with the clerk, explaining that most retailers in America allow customers to return merchandise for a refund. But he remained confrontational and abrasive throughout our conversation. In fact, he eventually told me to leave the store.

I was disappointed by this experience, especially since the price of the remote was only $9.23. It's a shame that a store owner would be willing to lose future business over such a small amount of money. I left feeling frustrated and disheartened.

Overall, my experience with Ace Hardware was not a positive one. While I appreciate that the store has policies in place to protect their bottom line, I believe that they could benefit from a more customer-focused approach. After all, without customers, there would be no business at all.

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Ace Hardware Ace Hardware's Customer Service Needs Improvement

Ace Hardware is a place where you can find all your hardware needs. However, my experience with their customer service was not a pleasant one. I purchased a component online that did not meet the product specifications due to poor workmanship and inferior materials. The product had an Ace "Promise" Satisfaction Guaranteed label, but their satisfaction guarantee was not worth the cardboard it was printed on.

When I called Ace customer service, the representative instructed me to place an order for a replacement product online and have it shipped to my local Ace store. I followed their instructions and also took the defective cord to my local Ace store. The Ace agent assured me that as soon as the old cord is returned to the Ace Hardware store, they would credit my credit card for the amount I paid for the replacement item.

However, I did not receive a refund. Instead, the Ace customer service person deceived me into thinking that I would receive a refund. I tried to speak to a supervisor about this deception, but no Ace customer support agent would connect me to one.

In my opinion, Ace Hardware's customer service is not up to par. I would recommend taking your business to their competitors who treat customers with respect and care. As the saying goes, if you don't take care of the customer, somebody else will. Ace Hardware needs to improve their customer service if they want to stay in business.

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Ace Hardware Terrible Customer Service and Return Policy at ACE Hardware in Brooklyn

I gotta say, I had a pretty bad experience with ACE Hardware. Specifically, the ACE store located at 2266 Nostrand Ave in Brooklyn. Let me tell you, their customer service is just plain awful. I had a question about their return policy and the staff there just straight up ignored me. I mean, come on, that's just rude.

And it didn't stop there. When I tried to get my complaint resolved, I was met with even more incompetence and bureaucratic nonsense. The local store management was dismissive and unhelpful, and ACE's corporate customer service department was no better.

Here's what happened: I was told that I could return my items within 30 days with a receipt. But what they didn't tell me was that the items had to be unopened. So when I tried to return my "like new" items, I was met with resistance and a dismissive attitude. I even offered to accept store credit instead of a refund, but they wouldn't budge.

So I tried to escalate the issue to the corporate level. I made four phone calls and ACE's customer service department reached out to the store twice. But nothing was resolved. They even tried to misdirect me by telling me to apply to their Rewards Profile program. And when I asked for a refund, they told me to go to another ACE store. I mean, seriously? That's just unacceptable.

Overall, I feel like ACE Hardware doesn't value their customers or their experience. And if you're thinking about shopping there, you should know that their return policy is pretty terrible. I'd recommend going to Lowe's or Home Depot instead. Trust me, you'll have a much better experience.

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Ace Hardware Ace Hardware's Failure to Honor Coupon Offer and Poor Customer Service

Ace Hardware recently sent out a coupon offering a 50% discount on any item. My friend decided to take advantage of this offer and went to the Ace Hardware franchise store in or near Mineral Springs, North Carolina to purchase a $13 bag of chicken feed. However, the owner of the store refused to honor the coupon, despite the legal wording stating that there were no exclusions. According to the coupon, my friend should have received a 50% discount on the chicken feed, but the store owner decided not to apply the coupon because he claimed he could not make enough profit on such a low-priced item.

My friend was understandably upset by this treatment and informed the store owner that he would not be shopping there again. I reached out to the corporate Ace Hardware website twice to request that they send my friend a coupon for a free bag of chicken feed to make up for their poor customer service and failure to honor their legal coupon offer. Unfortunately, they have not responded to my emails, which is disappointing.

As a result, I am writing this review to express my dissatisfaction with Ace Hardware and their failure to make things right for my friend. I hope that others will take note of this experience and think twice before shopping at Ace Hardware stores across the USA. It seems that these stores are allowed to make up their own policies as they see fit, which is not fair to customers who expect to receive the advertised offers.

In fact, I have noticed that small hardware stores like Ace Hardware are beginning to act worse than big box hardware stores. It is a shame that we cannot expect small-town community hospitality or fair customer care from these stores anymore. It is clear that Ace Hardware is not the helpful place that they claim to be.

Overall, I am disappointed by the way that Ace Hardware has handled this situation and I hope that they will take steps to improve their customer service in the future. I am writing this review solely because I do not like to see people treated unfairly and dishonestly, and I believe that others should be aware of what happened to my friend.

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Ace Hardware Disappointing Experience at Ace Hardware: Lack of Military Discount for Veteran Customer

I visited Ace Hardware store located at 7586 Mountain Creek Parkway Dallas, TX *** on 3/19/22, at 12:19 pm. I have been a regular customer of this store for a few years now and have always been treated with respect and honor as a Military veteran. I have always received a 10% discount upon showing my Veterans I.D. However, on this particular day, I experienced one of the worst management and cashier situations I have ever encountered in my life.

When I received my receipt from the cashier, Kathy, I noticed that I only received a $1.00 discount from a $63.85 purchase. I immediately notified Kathy that I only received a $1.00 discount and that a 10% military discount should be around -$6.38 off of the purchase. However, Kathy replied that there wasn't anything she could do. I was disappointed and frustrated, so I asked for a refund so I could go to another competitor that honors their Veterans and get my 10% discount.

After receiving my refund, I asked for a manager and explained the situation to Andrew, who was the manager on duty. I showed him my ID again, and he tried to enter the military discount, but the system only allowed a $1.00 discount once again. Instead of Andrew being the manager and having the capability to override the system manually and entering the 10% discount for a veteran, Andrew politely apologized and acted like there wasn't anything he could do.

I was disappointed and frustrated that I had to travel 5 miles to Home Depot in Cedar Hill to purchase my item and receive my 10% discount, which I should have received from my local Ace Hardware store located less than a half of a mile from my home. This location needs major training, and Andrew being the manager should understand the importance of keeping a loyal customer and making sure veterans receive their discounts for picking Ace to shop at while Lowes and Home Depot offer the same incentives for their veterans who choose to do business with their companies.

There needs to be training at this location because this should have been a simple override, and a 10% discount entered by the manager. I hope that Ace Hardware Customer Care at ***223 will take action and retrain this location because it is needed seriously if it wants to continue to get its market share, which is supported by local homeowners. I don't want this to happen to another Veteran at our local Ace Hardware store.

In conclusion, I hope that Ace Hardware will take this matter seriously and provide better training to their employees, especially the management, to ensure that their customers, especially veterans, are treated with respect and honor. I will continue to shop at Ace Hardware, but I hope that this situation will not happen again in the future.

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Ace Hardware Disappointing Experience with Ace Hardware's Website: Wrong Item and Poor Customer Service

So, I had a bit of a problem with Ace Hardware recently. Let me tell you, it was a real doozy. You see, my thermostat had fallen apart and I needed a replacement. I thought I had found the perfect one, but the salesperson talked me into buying a different one. Well, that one didn't work, so I went back to the store and found the exact one I needed - a Honeywell RTH2510b1000. I was so relieved! But then, when I got home and tried to install it, it didn't work either. I was really frustrated at this point, but I didn't give up. I searched online and found the exact thermostat I needed on Ace Hardware's website. I was so happy! I ordered it right away and paid extra for express shipping so I could get it quickly.

Well, when the package arrived, I was disappointed to find that it was the wrong thermostat. I contacted customer support and they told me that they no longer carried the one I needed. I was really upset because I had spent all this money on a thermostat that wouldn't work. I tried to return it to the local store, but they wouldn't take it because they didn't carry that item. I had to contact customer support again and they finally gave me a store that would take the return. But when I got my refund, they had deducted the cost of the express shipping! I was so angry! I had already spent so much money on a thermostat that didn't work and now they were taking even more money from me!

I contacted customer support again and they told me that the item was labeled properly and that I should be happy that I got a refund at all. I was so frustrated with their response. I had specifically ordered the RTH2510b1000 and they had sent me the wrong item. It wasn't my fault that their product was mislabeled! I even had pictures to prove it! But they didn't want to hear it. They just wanted to take my money and move on.

Overall, I was really disappointed with my experience with Ace Hardware. I thought they were a reputable company, but now I'm not so sure. I would caution anyone against ordering from their website, especially if you need something specific. You might end up with the wrong item and no way to return it.

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Ace Hardware Ace Hardware: Overpriced and Unhappy Employees

Ace Hardware is a franchised hardware store that is part of the world's largest hardware corporation. As a franchise, they must buy their named merchandise from the parent company, which means they make nothing and buy everything, mostly from China, just like Walmart or any other similar store. This results in inflated prices, governed only by "all the traffic will bear." In 2017, they had 5,008 stores, even though there was a massive move of their "partners" to get away from them only 2 and 3 years before. This means that their prices will never be lower, as their goods are already 4th hand by the time they reach the store. That's China, their distributor, the corp, and the store profit all piled onto your pocketbook.

An example of this is a set of three "crafts" tools that were bought a few years ago from a New Orleans French Market vendor. This was a pair of thin needle-nose pliers, a diagonal snip, and a pinch shears, all about 5 inches, in a folding case. The set cost $3, no tax, and was made in China. About two years later, the exact same pliers were seen at Mary's Hardware (Ace). The pliers alone were $12.99. (they now also sell a 6 inch version for $18.99, and a 6? for $22.99)

If we look at the breakdown of this, the vendor made a profit at $3 for three in a case. You have to figure the vendor bought his though a distributor, and the typical markup being 100% for each, makes 300%, meaning the set was 75? from the factory, $1.50 at the distributor, and $3 to the buyer. Ace Corp bought these pliers then, without a case, for one third of $1.50 or less, but call it 50?. Since their retailer can't mark it up more than 100%, that means they sold a 50? pair of pliers to Mary's hardware for $6.50. A 700% increase. $13 to us. This is why their prices are high, and their own people are leaving them in droves.

There are additional factors to this that make virtually everyone besides the Corp Biggies unhappy with this situation, including their own "cooperative" members, which falls down on their employees, which in turn falls on our heads when we go into one of their stores. Many reviews on them are negative, with at least 50% saying they will never go back. At the Ace Hardware site itself, there were only two positive reviews out of eight years. At Consumer Affairs, they have Ace Hardware at a 1.2 rating with 80 complaints out of 95 "votes." Their next (last year's) page having 79 out of 94 as complaints for the same 1.2 rating. Out of all these negative reviews, around half are about "policy" (Corporate of course), and half about rude employees.

I bought a bike U lock, Masters, from Mary's Ace Hardware, for a premium price, and the key wouldn't open it without jimmying and wriggling. I took it back, with the receipt, and was told I'd have to send it to the manufacturer (at my own expense!) So I said, "I bought it from you, you made the profit, you send it back." "Oh no," she said, "We can't do that, it's store policy." (meaning Corporate policy, and part of their "training"). I asked her, "What about your 100% Satisfaction Guarantee then." Which is written on all their products, But! I searched about 15 versions of that online and and none came up with That, only returns and refund policy. Except there are no "refunds" either, only "In store credit vouchers," meaning once they've got your money you'll never see it again. Then this woman started to get irritated and sharp with me, "That's for 'Our' products. You'll have to send That back to the manufacturer." I told her, "I only want an exchange. Your "policy" doesn't say on selected items, it says 100%. This thing doesn't work, I'm not satisfied. I want another one, not a fob-off that's going to cost me more money and some month or so without a lock on my bike." And she said, "I can't help that. That's the way it is." "So you're not going to honor your guarantee," I asked. "That's the way it is," she replied again. "I want to see the manager." "I Am the manager," is what I got back. "I see. Well I certainly won't be coming back here anymore," I threw at her, and got, "That's fine too," for my trouble.

Amongst these reviews, there are excuses for every contingency. For example, if you paid cash, you'll have to wait two weeks for a check in the mail. Tax on specials is charged on the original price, then the discount is taken off. Ace policy states that returned machinery, still in its box, unused, must be sent to their (own) "mechanic" for verification, which (two weeks later) then states it needs repair (Duuh) which you then have to pay for. Ace (Corp) policy plainly states returns to any store, yet every store claims they are independently owned and will not accept etc. But! EVERY Ace Hardware is franchised or they wouldn't be an Ace Hardware, thus NONE accept returns from another store.

This situation exists because it costs about a million bucks to get into a franchise, which does not include the $35,000 for the required (corporate of course) "training program" (6 to 9 months) to get a (their) certification so you can even qualify. Unlike virtually every other, Ace franchises do not come with exclusive territory. They must buy their stock from Ace Corp. All this so the Corp can make 700% profit while their retailers make 100%. But it gets juicier yet.

Remember their cooperative partners leaving them in droves? Well, I'm sure the Corp loves that. You see, a store owner can sell the store, if he even owns it, but he can't sell the franchise. Those people have to "qualify" and buy in on their own. So every time someone gets out, the Corp gets to sell all that all over again. Pretty tricky huh? But."there's a sucker born every minute."

You can imagine how unhappy these people must be, which comes down on their employees, which lands on our heads every time one of us enters an Ace Hardware store.

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Ace Hardware Complaints 256

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I am still waiting for the manager at Center, TX to contact me about my complaint about several employees who treated me like dirt, when I picked up my lawn mower and it wasn't repaired as requested, on10-26-2023. One employee was very rude, and told me to move my truck and trailer, because I couldn't park in front of the office! (The gate was closed at the...

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Ace Hardware Ace Rewards system

Over the course of 1 or 2 years I had used Ace Hardware's online site to purchase between $75k and $100k worth of items. As a member in their Ace Rewards system, this generated a high amount of Ace Rewards credit to use in stores or online. When Ace Hardware noticed how much credit I was generating, they closed my rewards account and told me I was no longer able to have an account with Ace.

Can provide email correspondence with corporate.

Desired outcome: Re-instate Ace Rewards account and/or re-imburse closed credit

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I moved to Okemah, OK in October of last year. Even though I had a car I chose to buy all my paint from Ace Ie buy local. In the past I have bought 6 gallons of paints at $30+ a can of all different colors. I bought a pastel blue to cover thick, black dark marker and one gallon painted a very large room. For my birthday my aunt sent money to buy a gallon of...

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Is Ace Hardware Legit?

Ace Hardware earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Ace Hardware to be a trustworthy company. Although there's a 7% resolution rate for customer complaints, which deserves attention, Ace Hardware is known for their high standards and safety. If you're thinking about dealing with Ace Hardware, it's wise to check how they handle complaints.

We found clear and detailed contact information for Ace Hardware. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ace Hardware has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for acehardware.com can be seen as a positive aspect for Ace Hardware as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Ace Hardware's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Acehardware.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Ace Hardware and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Ace Hardware has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 256 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the acehardware.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Ace Hardware protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Ace Hardware. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Good morning, I am filing a complaint against Ace Hardware Oxford Alabama 36203 for the worse service I have ever received in my life. I came in on 9/1/23 and found deer magnet seed for 39.99 a bag and I ordered 7 bags. I was leaving for vacation and asked if this could be put back for me and I could come pick it up later. I was told of course if you...

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Ladies and Gentlemen: I am writing you to file a complaint against your independently owned franchisees’ business practices regarding merchandise returns and refunds. Following are the details of the basis of my complaint: My wife and I reside in Mission, Texas, 514 Aquarius Street, 78572, and this summer have been traveling in our RV visiting family and...

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Ace hard. in Susupe in Saipan I already open claim to attoney general. i will report to BBB, consumer Affair and all. I bought hose 08/24 then asked for refund 08/25with same condition because the item is not washer hose but they denied because the product is soaker hose, not refundable. there is no damage at all, can not deny for no reason. I called...

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Ace Hardware Craftsman trimmer

I purchased a trimmer on 7/20/23 and used it one time. I pulled it out yesterday 8/17/23 and the priming bulb will not return from a compressed position, making it impossible to start the trimmer. I contacted te Ace where I purchased the trimmer and they told me it could not be returned/exchanged because it was used. My only recourse would be to contact Cradtsman tand pay to get it repaired.

This is a trimmer I have had for only a few weeks and only used once.

I am very displeased with the fact that I could have returned or exchanged this item without any issues at any other larger home improvement store.

Desired outcome: Return fornrefundnor exchange for a replacement.

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Location in Rock Springs, Wy July 26th, 2023 at 11:45AM Blonde lady closest to the door was so rude and off putting she even took a step back and stared at us to grab our stuff and leave as if we were an inconvenience in her life. Very unapproachable and didn’t even say bye or thank you just very hostile to say the least. Refused to make contact.

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Ace Hardware cust retuirn staff

I went into your Chico ca store and was returning 2 items brass fitting and a ranger gas valve the commercial sales lady there accused me of trying to rip you guys off and lied to me she said they dont sell this brand in which i walked right over to the isle her in tow pulled it off the shelf exact same item same spoy same package and she still tells me that this is not there brand so your telling me im lying i have the receipt i pulled the item for her keep in mind i had an appointment i was going to be late for and explained this in the beginning then in the end this lady laora tells me i need to stand in line again so in the end i called the store manager and was told basically oh well . on the back of all your receipts it says hassle free return well it was not hassle free it was embarrassing humiliatingly and honestly i wont be shopping with ace any longer

Desired outcome: terminate the employee

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Ace Hardware Grout Sensation

You advised your stores that the Company that sells Grout sensation closed their warehouse and is no longer selling that product. That is not true! They are very much still in business and the product is still available directly through them. It is a big seller and they need to know that they can still get it! It really is wrong to mislead your stores about a product that sells so well for them. You need to let them know they can still order directly through the company...USA Chemical Corp!

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Ace Hardware B-hyve sprinkler controller

Last April I bought a B-Hyve sprinkler controller made by Orbit from the Ace Hardware store in Littleton, CO for $100. 2 months later it stopped working. I spent 4 days trying to contact Orbit to get a replacement. No one answered the phone. They do not have an email address. The live technical support is no longer available. Chat requests went unanswered. I finally gave up and took the controller back to the Ace Hardware store and requested a replacement or refund. They refused since the time limit (30 days) had expired. After 5 minutes of trying to explain my problem to the store manager, I gave up and went to Home Depot to buy another one, something I should have done in the first place. Obviously, I will never go back to another Ace Hardware store.

Desired outcome: Refund of original purchase price.

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Ace Hardware Disappointing Experience at Ace Hardware: Rusty Paint, No Apology, and Low Quality Paint

I went to Ace Hardware (acehardware.com) looking for some Sherwin Williams paint. I was disappointed to find out that they didn't sell it. It was Sunday and I wasn't sure if any other stores were open, so I decided to see if they could make any of the colors I wanted. The paint representative told me that they could make any of the Sherwin Williams colors, but when I told him what I wanted, he said they couldn't make that one.

I ended up buying a can of paint for $72, but when I got home and opened it, I realized that it was rusted as if it had been outside for 10 years. I was really frustrated because I had everything ready to paint, but I couldn't use the paint I had just bought. I had to spend part of my day off work going back to the store to get a new can.

When I got to the store, I was disappointed to find out that the manager or the paint representative didn't even apologize for the inconvenience. They just offered me a replacement can of paint. Unfortunately, they were out of the upgraded bathroom paint that I had originally bought, so I had to downgrade to a lower quality paint. Again, there was no verbal apology for the inconvenience.

When I finally got home and started painting, I realized that the paint was a huge clump that could not be stirred. I had to use three coats of the low quality paint to get decent coverage. Overall, I was really disappointed with my experience at Ace Hardware. I wish they had been more helpful and apologetic about the issues I had with the paint.

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3:52 am EDT
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Ace Hardware Ace Hardware's Lack of Availability and Customer Service: A Frustrating Experience

I recently had an experience with Ace Hardware that left me feeling quite frustrated. I had ordered a shed online, and was given an estimated delivery date for me to pick it up at the store. However, about four days later, I received an email saying that my order had been cancelled. I was confused and disappointed, as the email didn't specify why it had been cancelled.

I decided to call Ace Hardware's customer service to find out what had happened. The representative I spoke to told me that my order had been cancelled because the shed was unavailable. I asked if it would be available if it was delivered to me, and he said yes. I then asked him to order it for me, but he said no - I had to reorder online.

I was frustrated by this response, as I felt that Ace Hardware should have done everything they could to help me out and sell me the shed I wanted. I sent an email to their customer service team, letting them know that they shouldn't advertise something if it wasn't available. However, it's been 2-3 weeks since I sent that email, and I have yet to hear anything back from them.

This experience has been particularly frustrating for me, as my family and I had been looking forward to setting up our outdoor shed. We had prepared for it and were excited about it, only to be let down by Ace Hardware's lack of availability and customer service. As a result, I have decided that I will never order from Ace Hardware again.

Overall, I think that Ace Hardware needs to do a better job of communicating with their customers and ensuring that the products they advertise are actually available. Additionally, their customer service team should be more helpful and willing to go the extra mile to help customers get what they need. Until these issues are addressed, I will be taking my business elsewhere.

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Ace Hardware Disappointing Experience with Ace Hardware's Online Order and Customer Service

I recently had an experience with Ace Hardware that left me feeling quite frustrated. I had ordered a storm door from their website and for 9 whole days, the status of my order kept showing that it had been located in their warehouse and was waiting to be shipped. I was eagerly waiting for my order to arrive, but then out of nowhere, I received an email saying that my order had been cancelled. I was taken aback and confused as to why this had happened.

I decided to call their customer service to find out what was going on. However, their phone system was terrible and I had to wait for a long time before I could talk to a representative. When I finally got through, the customer rep left me on hold for a few minutes before telling me that I had placed a "regular order" on Ace.com and that I needed to go into the store and place a "special order" because they didn't have the storm door I wanted at their regular warehouse. Apparently, this was because of the region I was ordering from, but they did have it at their special warehouse.

I was quite disappointed with this response as I had ordered from Ace.com after trying to get a storm door at my local store and being told that they didn't carry them. It felt like they were sending me back to where I originally tried to buy the door from. I felt like Ace Hardware needed to sort out their supply chain and make it easier for customers to get what they need.

In the end, I decided to buy from someone else. While I appreciate the effort that Ace Hardware put in to try and help me, I don't think I'll be choosing them as my first choice in the future. I hope that they can improve their supply chain and make it easier for customers to get what they need.

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Ace Hardware Poor Service and Dishonesty at Ace Hardware in Tannersville, PA

I recently had an experience with Ace Hardware in Tannersville on 611 in Pennsylvania. My wife brought my lawnmower to them and they told her that it was no good and that they would discard it for her. I was surprised by this because I had just bought the lawnmower and had only used it once. I had left the gas in it over the winter, which I later learned was not a good idea.

I decided to do some research and found a helpful video on YouTube that explained how to kick over a mower with gas left in over the winter. I purchased some carb cleaner and sea foam and was able to get the mower working again with just 10 pulls. I let it run for 10 minutes and then cut my lawn.

I was disappointed with the service I received from Ace Hardware. I don't think it was right for them to tell my wife that the lawnmower was no good and offer to discard it for her. It was my property and I wanted to try and fix it myself. I also didn't appreciate the fact that they required a deposit from me before attempting to steal my lawnmower from my wife.

Overall, I would not recommend going to Ace Hardware in Tannersville on 611 in Pennsylvania. They seem to be dishonest and not very helpful. Men, don't send your wives there because they may try to take advantage of them and steal your equipment. I wish I could give them 0 stars for their poor service.

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Ace Hardware Disappointing Experience with Ace Hardware: Poor Quality and High Cost

I recently had a six day job done by Ace Hardware and I have to say, I am not impressed. My house walls still have holes, old paint residue, and some places and spots without new paint even after they were done. To make matters worse, they charged me a fortune at a very high hourly rate.

At first, they gave me an initial estimate that was much lower than others, which made me feel like I was getting a good deal. However, they started luring me day by day and promising that everything would be fixed the second day. I ended up paying more than double all other estimates.

To add insult to injury, they didn't even sand the patches they did on the walls because they don't have a sanding machine and they didn't rent one. Now, I am left with bigger patches to fix. My biggest mistake was not asking them to leave on the first day.

I felt something was wrong when they told me they were renting a pressure wash machine from another company. I kept following up and being dragged by their promises as they are a reputable company. However, this expensive lesson learned from this experience is to follow your initial instinct and impression.

I have to say that the guy worked hard to do the best he could with the limited resources he was given. But, I will never hire this company again. It's just not worth the hassle and the money.

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Ace Hardware Disappointed with Ace's Return Policy and Customer Service

I gotta say, I'm a big fan of Ace stores. I go to all the ones in my area, and I usually have a pretty good experience. But this time, I gotta say, I'm pretty disappointed. I ordered some chair bumpers online, and when I went to pick them up at the store, they were too big. No big deal, right? I'll just return them and get the right size. But when I went to a different Ace store a few miles away, they wouldn't take them back. They said something about the paperwork not being right, or something like that. I don't know, it was all pretty confusing.

So now I have to drive all the way back to the other store (which is closed now, by the way) just to return these stupid chair bumpers. And they only cost like eight bucks! It's not like I'm returning a car or something. It just seems like a huge hassle to have to make two trips for something so small.

Honestly, I think Ace should do a better job of letting customers know that items can only be returned to the store where they were purchased. I mean, all the stores carry the same stuff, and the packages were unopened and had all the right numbers on them. It's not like I was trying to return something weird or anything. And I was even trying to return them the same day!

The worst part was the customer service. Nobody really seemed to care that I was having a problem. They just kind of shrugged and said "sorry." I mean, come on, guys. You could at least try to help me out a little bit.

Overall, I'm pretty disappointed with my experience at Ace this time around. I'll probably still shop there, because I like the stores and the products they carry. But I'll definitely be more careful about what I order online, and I'll make sure to double-check the return policy before I buy anything.

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Ace Hardware Ace Hardware's Website Needs a Serious Upgrade: A Frustrated Customer's Review

Ace Hardware's website is just plain terrible compared to their competitors. It's not user-friendly, the search function is a joke, and it doesn't even bring up the product I'm looking for (a specific type of paint). Seriously, it's 2023, why are companies still making complicated websites that are slow and hard to navigate? It's like they're stuck in the past or something.

Listen up, Ace and all you other businesses out there: people want a website that's simple, easy to use, and smartphone-friendly. Nobody wants to deal with multiple subpages and slow loading times. And let's be real, who even uses desktops anymore? Everyone is on their smartphones these days, so make your website efficient and tailored to mobile devices. It's not rocket science.

I'm in the middle of a major home remodel and I have a pretty hefty budget, but Ace just lost my business because of their garbage website. I'll gladly drive further to a competitor if it means I can quickly find what I need on their more efficient website. Come on, Ace, get with the times and make your website user-friendly. It's not that hard.

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Ace Hardware Terrible Experience with Ace Hardware: Lost Package and Poor Customer Service

I had a really bad experience with Ace Hardware. I ordered a package from their website, but it never arrived. I was really frustrated, so I called their customer support line. Unfortunately, I was put on hold for a long time and then hung up on after waiting for 10 minutes. When I finally got through to someone, they told me that my package would be delivered that night. But it didn't come. The next day, I called again and was told that it was delayed and would arrive the following day. But it still didn't come.

I called customer support again and was told that I needed to call their carrier because it was out of their hands. They told me to find out what the carrier said and then call them back to let them know. I was really frustrated because I had to do all the work to find my package, even though they chose the carrier. It felt like they weren't doing anything to help me.

Eventually, I found out that the carrier had lost my package. I had to call Ace Hardware again to get a refund, but they only refunded my shipping. I had to call them again to get that fixed. It took me about 7-8 different phone calls just to get a refund. It was a really frustrating experience, and I don't think I'll ever order from Ace Hardware again.

This isn't the first time that I've had a bad experience with an order from Ace Hardware. I thought that maybe it was just a one-time thing, but now I know that it's not. I'm really disappointed because I used to like shopping at Ace Hardware, but now I don't think I can trust them anymore.

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Ace Hardware Disappointing Experience with Ace Hardware: Refund Denied Despite Credit Card Purchase and Phone Number Provided

I recently had an experience with Ace Hardware that left me feeling quite disappointed. I visited the Woodmont Village location in Canton to return an unused bundle of rope that I had purchased a few weeks prior. Unfortunately, the rope ended up costing more than I had anticipated, so I decided to return it and get my money back.

However, I had misplaced my receipt and was unsure if I would be able to get a refund. I thought that at the very least, I could receive store credit since I had purchased the item with my credit card and provided my phone number at the time of purchase. But when I approached the cashier, I was met with rudeness and argumentativeness.

The cashier accused me of either being a liar or a thief, stating that they had only sold one bundle of rope in the last two months and it was to Mrs. XXX. I found it quite amusing that they were able to look up and find the people who had purchased the same item, but they were unwilling to look up my purchase using my credit card information.

After speaking with a manager, I was disappointed to find that they were not willing to help me in any way. They did not try to correct the situation or look up my purchase using a different method. All I received was a half-hearted apology.

As someone who supports local small businesses, I had been a frequent visitor to this Ace Hardware location, visiting about once a month. However, after this experience, I will not be returning. It is a shame that such a negative experience has caused me to lose faith in this establishment.

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About Ace Hardware

Ace Hardware is a well-known American hardware retailer that has been in business for over 95 years. The company has a strong reputation for providing high-quality products and exceptional customer service. With over 5,000 stores worldwide, Ace Hardware has become a go-to destination for homeowners, contractors, and DIY enthusiasts.

One of the key strengths of Ace Hardware is its extensive product range. The company offers a wide variety of hardware, tools, and home improvement products, including paint, plumbing supplies, electrical equipment, and outdoor living essentials. Customers can find everything they need to complete any project, big or small, at Ace Hardware.

In addition to its vast product selection, Ace Hardware is also known for its knowledgeable staff. The company prides itself on hiring experts in various fields, such as plumbing, electrical work, and gardening, who can provide customers with valuable advice and guidance. This personalized service sets Ace Hardware apart from other hardware retailers and has helped the company build a loyal customer base.

Another advantage of shopping at Ace Hardware is the convenience of its online store. Customers can browse and purchase products from the comfort of their own homes, and have them delivered directly to their doorstep. The website is user-friendly and easy to navigate, making it simple for customers to find what they need.

Overall, Ace Hardware is a trusted and reliable hardware retailer that offers a wide range of high-quality products and exceptional customer service. With its extensive product selection, knowledgeable staff, and convenient online store, Ace Hardware is a top choice for anyone looking to tackle a home improvement project.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Ace Hardware in the 'Complaint Title' section.

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Overview of Ace Hardware complaint handling

Ace Hardware reviews first appeared on Complaints Board on Aug 5, 2006. The latest review A Mix of Experiences at Woodstock Hardware was posted on May 17, 2024. The latest complaint ace rewards program was resolved on Feb 14, 2018. Ace Hardware has an average consumer rating of 1 stars from 267 reviews. Ace Hardware has resolved 18 complaints.
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  1. Ace Hardware Contacts

  2. Ace Hardware phone numbers
    +1 (336) 998-6477
    +1 (336) 998-6477
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    +1 (630) 990-7251
    +1 (630) 990-7251
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    +1 (630) 990-3614
    +1 (630) 990-3614
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    +1 (630) 990-1478
    +1 (630) 990-1478
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    Customer Care
    +1 (630) 990-6756
    +1 (630) 990-6756
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    Media Manager
    +1 (815) 857-3502
    +1 (815) 857-3502
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    Director Assistant
    +1 (888) 827-4223
    +1 (888) 827-4223
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    Customer Service
    More phone numbers
  3. Ace Hardware emails
  4. Ace Hardware address
    2200 Kensington Ct, Oak Brook, Illinois, 60523-2100, United States
  5. Ace Hardware social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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