FW: [EXTERNAL] RE: Case: [protected] HDC Vanity Broken in Box [ ref:_00D50JUFY._5001T1RkI1o:ref ]
Inbox
Customer Care
Dec 11, 2020, 5:53 PM (12 days ago)
The back panel of a vanity is not necessary and it can be removed without affecting any functionality / structure. Please ask the customer to remove the back pa
4
nick bitetto
Dec 17, 2020, 4:39 PM (6 days ago)
Thank-you Jesus! Sent from my iPhone
onlinecustomercare
Dec 22, 2020, 1:43 PM (20 hours ago)
to me
Hi Nick
I tried contacting you via phone but i was unable to reach you, vendor told me the part will b taking 90 days to be delivered to you is it okay the time frame they are giving us?
Jesus M
The Home Depot - Customer Care
Resolution Expediter - Propietary Brands
[protected]- Ext. 85927
--------------- Original Message ---------------
From: nick bitetto [[protected]@gmail.com]
Sent: 12/17/2020 4:39 PM
To: [protected]@homedepot.com
Subject: Re: [EXTERNAL] Re: Case: [protected] HDC Vanity Broken in Box [ ref:_00D50JUFY._5001T1RkI1o:ref ]
Thank-you Jesus!
Sent from my iPhone
On Dec 17, 2020, at 2:01 PM, onlinecustomercare wrote:
?
[protected]@homedepot.com., onlinecustomercare
---------- Forwarded message ---------
From: onlinecustomercare
Date: Tue, Dec 22, 2020 at 1:43 PM
Subject: Re: [EXTERNAL] Re: Case: [protected] HDC Vanity Broken in Box [ ref:_00D50JUFY._5001T1RkI1o:ref ]
To: [protected]@gmail.com
RE: case #[protected].
To Whom It May Concern,
It would have been MUCH QUICKER if I was instructed to order a 2nd VANITY & return the damaged one.
I'd like to thank Jesus for his efforts to resolve this issue. Yet, I find it suspicious that Karen & Kiona Foung's comments have been removed from these transmissions. It my recommendation that Home Depot should disassociate itself from the AVANTE mfg group.
90 days!
THAT'S TOO LATE NOW:
The Item You Asked for is Back in Stock
Inbox
Lowe's Home Improvement
Tue, Dec 22, 7:28 AM (1 day ago)
to me
Add it to your cart today! View email as a webpage.
Lowe's
MyLowe's Login
Wish granted.
The item you wanted is back in stock.
Bellina 24-in White Single Sink Bathroom Vanity with White Ceramic Top
Bellina 24-in White Single Sink Bathroom Vanity with White Ceramic Top
Item # 3075315 Model # RFVA0069W
BUY NOW
Hi Nick
I tried contacting you via phone but i was unable to reach you, vendor told me the part will b taking 90 days to be delivered to you is it okay the time frame they are giving us?
Jesus M
The Home Depot - Customer Care
Resolution Expediter - Propietary Brands
[protected]- Ext. 85927
--------------- Original Message ---------------
From: nick bitetto [[protected]@gmail.com]
Sent: 12/17/2020 4:39 PM
To: [protected]@homedepot.com
Subject: Re: [EXTERNAL] Re: Case: [protected] HDC Vanity Broken in Box [ ref:_00D50JUFY._5001T1RkI1o:ref ]
Thank-you Jesus!
Sent from my iPhone
On Dec 17, 2020, at 2:01 PM, onlinecustomercare wrote:
?
Hi Nicholas
Sorry for the inconvenience and talking about the back part of your vanity i am going to speak to the parts department and tell to send you the replacement part and hopefully gets to you complete since they say is super fragile.
Best regards.
Jesus M
The Home Depot - Customer Care
Resolution Expediter - Propietary Brands
[protected]- Ext. 85927
--------------- Original Message ---------------
From: nick bitetto [[protected]@gmail.com]
Sent: 12/16/2020 2:10 PM
To: [protected]@homedepot.com
Subject: [EXTERNAL] Re: Case: [protected] HDC Vanity Broken in Box [ ref:_00D50JUFY._5001T1RkI1o:ref ]
To Whom It May Concern,
I am truly disappointed with the (2) responses from the vendor.
1st to state that "the back panel of the vanity is not necessary and it can be removed without affecting any functionality".
If the marble backsplash was damaged as well would I receive a similar response? ... Just allow/accept water to run down the back of the vanity!
2nd "the back panel of the vanity is so fragile that if they sent you the part during transit it will break again".
Is it made of glass or other materials more fragile than wood that are successfully transported each and every day!
Recently the company THERMOSOFT shipped their item #TH-180408X5 (24"x48") FIBERBOARDS to me without any issues. Their panels are made of the exact same material & and are of the same thickness.They were successively shipped in a narrow box.
The vendor's responses are just lame excuses not to properly service my case #[protected]. Come on, work with me here. Do the right thing!
Nick Bitetto
On Sat, Dec 12, 2020 at 2:04 PM nick bitetto wrote:
On Fri, Dec 11, 2020 at 6:07 PM onlinecustomercare wrote:
Hi Nicholas
I got a response from our vendor
The back panel of a vanity is not necessary and it can be removed without affecting any functionality / structure. Please ask the customer to remove the back panel and install the vanity as is. If it helps, we can send a $50 credit to the customer for this inconvenience. Please let me know if the customer wants to proceed with this solution.
They told me as well the back part of the vanity is so fragile that if they send you the part during transit it will break again thats why they offered a $50 dollar gift card.
Jesus M
The Home Depot - Customer Care
Resolution Expediter - Propietary Brands
[protected]- Ext. 85927
ref:_00D50JUFY._5001T1RkI1o:ref
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