Home Depot
complaints

On November 14 - 16,2023 I was contacted by a person who told me that there was activity on my account and that the people using it were spending it on sex trafficking and pornography. I could lose my social security number if I don;t comply. I was to take cash (in total $28,000) and buy gift cards from your store. I did so in $2000 cards.They said they were watching me. They made me fearful about what was going to happen to me. I reported the card numbers to the person on the phone with the pin numbers. I began to realize this was a scam but I was scared about what they would do.

I took cash from two other Fifth Third Banks $10,000 and another $10,000. I bought cards from Home Depots in the area. I have all the cards and receipts. I am hoping that you will assist me in getting some of this money back through your insurance or through checking if the cards have been used. I filed apolice report JG518914

Please help me.

ref ORDER #[protected]

on October 11 2023 I bough a dish washer SAMSUNG DW80J3020US

1.- the dishwasher was supposed to be delivered 0n October 19 but it was delated for around one week later?

2.- the dishwasher malfunction after one month of use, I took a long time for a technician to come to my home, and in his opinion there was nothing wrong but the problem continue the technician came back and try to tell me again there was nothing wrong with the machine so I insisted so he is supposed to get the part to be replaced? I BEEN WITHOUT MY DISHWASHER FOR ANOTHER FEW WEEKS

i FEEL LIKE RETURNING THE DISHWASHER

CAN YOU HELP ME PLEASE

HECTOR MACHUCA

Good day, my complaint is on inventory shown on the Home Depot site in the US Virgin Islands St. Croix. On the site is shown to have four Cub cadet 50 inch cut machines when asked over the phone or in person there were different stories. For example, first story was the machines were damaged that is why they never made it to floor. Story number two they needed to be assembled before being sold. Three there were none in stock and Home Depot may not be selling cub cadets anymore. So why show you still have in stock?

I bought the LG refrigerator on 11/20/2023 with a promise date of delivery on 11/30/2023. As of this date 11/30/2023 I did not receive a call that this refrigerator would not be delivered. Called the delivery number this morning asking what was to be the delivery time this morning and was instructed that I would not get it today and they could not give me a new delivery date. I told them my refrigerator was empty and had a party planned this Saturday 12/2/2023 and had no way to store food. When I asked for the corporate number the phone went on hold and came back later with a survey. I need this to be resolved as quickly as possible.

Companie advertising. Don't believe any of it. They promote their online entity. If you have a complaint returns are no problem . Outright lie. No problem on anything except Appliance. They don't accept returns on anything unless it was damaged in shipping. Then you have 48 hrs to inform them. Cook Tops microwaves etc. They don't accept anything that is not damaged. If it is wrong unit wrong Amperage or changed your mind. Though You bought it you own it All other outlets give you 30 days to a year Not Home Depot

I purchased a dishwasher on Monday Nov 13th and was told a delivery date of Thursday Nov 16th, I checked the tracking about noon and it was out for delivery. I later received an email telling me that my dishwasher could not be delivered today. I called to get a new delivery schedule and was told that Monday was my new date and when I asked why I could not get my delivery on Friday I was told that Friday was booked up. I don't understand how Friday can be booked up when Thursday deliveries have not been completed. This is not the first time that I have a problem with deliveries with Home Depot products.

Went to Gastonia, NC store today. I wanted to purchase the item: sku #[protected], 4 foot Animated Mickey Mouse. The store was out of stock, as well as 35 other stores I researched. I asked if the display model could be sold and was told "no, it is too early in the season". They also said "they would not be getting anymore in stock". Why does every store that I researched have them on display, but none available, and none available on line, and won't sell the display? I feel this is very unfair advertising.

Please respond to: Julie Hunter, email address: [protected]@gmail.com

Thank you.

False advertising! They claim you will not be responsible for fraudulent charges but that is not true. I sadly knew the person that made the charges but I did not authorize him to use my card. He admitted to making the fraudulent charges on a police phone while in jail for other crimes. He contacted me to beg me not to press charges and apologized for stealing my authorized users card. Yet still the charges were deemed my responsibility!

Date: 11/7/23. We have a store credit card for about $154 that I received for a returned item about a month ago. I wanted cash instead of store credit, but lost that debate. So, we figured we would get 2 Home Depot cards for $50 each as Christmas presents for our 2 Daughters new homes. Much to my chagrin, I was told anything in the store could be purchased with the card, but not Home Depot cards. I can't believe that you would put a BS policy like that in place without advising the customer when first store credit received. The cards would be used to purchase things for our kids homes, meaning the cash comes back to you anyway. I can understand cards not associated with Home Depot which are also sold there, but as a long time customer and credit card holder, we are deeply disappointed and feeling we are being shafted. Things like this is what drives me to Lowe's.

The customer service in this store has been poor for a while and just continues to get worse. Went to purchase a circular saw but after being scolded by the employee servicing the area for interrupting him and then not being able to get any other assistance I left the store. I needed assistance because the saws are locked up. I then went to Lowes and purchased the saw. At Lowes you are treated like a customer not an inconvenience.

I have been shopping more and more at Lowes and Ace Hardware due to the very poor quality of customer service at this store even though your store is closer to my home.

In addition I noticed the very low quantity of circular saws on hand. About a third were out of stock and the others only had one available.

I orders a sink and a toilet/ the whole process has been nothing but confusion. The order arrived damaged. Ups was to call me pick order up without my consequent.

Can't get a rep on the phone. On hold on text 2- min.

No one knows anything. Can't take my info own/ have to re order. Can't get receipt credit on original order. Spent a week working on this crap.

Text 20 min impossible phone system. Email does not work. No corporate number. Rude rep