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Home Depot Customer Care Service

The Home Depot, Inc.

2455 Paces Ferry Rd SE, #B #3
United States - 30339-1834

Customer Support Phone Numbers

+1 800 466 3337 35 16
+1 770 384 5038 1 1

Home Depot Complaints & Reviews

HomeDepot.com / Billing/fraud

Ilene helfand on Feb 12, 2017
My credit card was fraudulently used by someone ordering from Home Depot on the Internet. Merchandise was sent to a person in another state. When I called my credit card company, they investigated the fraud and removed the charge from my bill. Home Depot put the charge back on my credit...

Home Depot / Re: / order# w555093804 online purchase on 01/072017

Robso on Jan 20, 2017
I purchased an Ariens single stage path pro -SS21E 21" 208cc/ Model# 938032 Snowblower which I picked up on 01/19/2017 at my local home depot store -#6928 in Ny 11433. Customer service was excellent there. At home I opened my box and found that one of the wheels fell off because the two...

Home Depot / Home depot flooring

Ron Bert on Jan 11, 2017
After 2.5 months, three separate measurements, 7 trips to the store, and picking up and moving the materials in and out of my house 4 times, I now have to return the materials and cancel the service order for a refund. Even though the measurements (at 3 different times) indicated that...

Home Depot / No limited warranty as stated on product

shelleybec on Jan 6, 2017
I purchased a Home Accents Holiday 7.5' Sierra Nevada Christmas Tree (Dual LED) in November 2016. It served its purpose and was a beautiful tree for the holiday. Upon taking the tree down today, two of the smaller branches fell off onto the ground. I feel that this tree was defective, a...

Home Depot / Carpet Installation

Tollesont on Dec 23, 2016
Home Depot in Inverness contracts through Romanoff Renovations. Carpet was due to be installed this morning. They sent out someone that was down in his back and in obvious pain. He said he would not be able to do the seams. Call Romanoff and they have no one else to send today. So here I...

Home Depot / Shipped wrong toolbox, missing parts, and charged me over $70 to deliver it, no help w/manager or store at all.

Bassguy5 on Dec 20, 2016
I went to the Camarillo Home Depot last weekend to buy a large rolling toolbox for a Christmas present. After talking to the salesman, we went to order it online, with delivery. They upcharged to get it here before Xmas, and when it got here, it was the wrong toolbox, it was missing part...

Home Depot / Advertised promotions not available

lorims on Dec 8, 2016
I went in to purchase the carpet with the free 72-hour/seven day installation promotion at the Manteca Store When I took my sample up to the clerk to order it, she said it was they were behind, and it would not be installed for four to five weeks. I decided to wait on purchase at that...

Spirit Delivery By Home Depot / Delivery guys unprofessional and rude

nevka on Dec 5, 2016
I bought a gas range in Home Depot. Sale person was nice and very helpful. Home Depot should and contract with Spirit. They sent subcontractors for delivery.So many good people looking for work and you hire the laziest people who don't do their job right employees . All of these terrible...

Home Depot / Closure of my home depot card

Diane Babiy on Dec 1, 2016
I have been a customer and credit card holder for 12 years. TWICE now, back in October 2016 and just recently, I went to use my card and get a 10 percent discount on my total purchase. I was told (much to my embarrassment, the card had been closed). My account is in good standing, I am...

Spirit Delivery By Home Depot / Delivery of appliances

sramponi on Nov 30, 2016
This was in Sept through Oct and into NOv with one screw up after the next on a full Kitchen Aid appliance order; Fridge, stove, dishwasher, oven. Multiple times I was given dates and times of deliveries and after sitting around for hours and taking time from work they simply never arrived...

The Home Depot / Pit bull dogs in the store

all are already taken on Nov 15, 2016
Good morning my name is Willie Surry and my complaint is about a young man bringing a pit bull dog into the store it was at the cascade store on 11/15/2016 at 8:00 pm I had my grand child with me and she is very afraid of dogs now I know that some customers have service dogs but this young...

Home Depot / Manager, avan and cashier, kavita.

Shipu Ahmed on Nov 3, 2016
Date of the incident: 11/3/2016 Time approximately 12:20 p.m Cashier: Kavita Manager: Avan Place: self service door. Dear sir or Madam: I was working as a security guard around 12: 30 p.m by the self service door in the home depot store in Jamaica. A Cashier earlier was trying to talk to...

Peak Installations through Home Depot / Terrible service with roofing leaking problem

Li Robert on Oct 26, 2016
Our roof was replaced by The Home Depot, Ottawa, Ontario, Canada in Dec. 2012. In fact, it was contracted out to a third party through its partner – Peak Installations Inc. Here is a link from the previous manager on how the installation business was operated by Home Depot...

Home Depot / Citibank credit card - 24 month promotion

Joy R on Oct 25, 2016
Back in June of 2014 we bought a new house, and we were looking to remodel the kitchen. We went to Home Depot and worked with a fabulous designer, who told us that if we placed our order in July and opened a Home Depot credit card, we could get 24 month no interest financing. I remember...

Home Depot / Behr paint/stain rebate scam!!!

steve bg on Sep 15, 2016
Purchased 1 gallon of paint and 1 gallon of stain back in early June and was given 2 rebate forms to submit. I received a notice in July saying that I needed to fax additional information in as the original info did not qualify. Faxed the same info in and called Home Depot and was told it...

Hampton Bay/Home Depot / 7 piece posada outdoor patio set

Terry Volpe on Sep 12, 2016
We received the product in April, since then we have contacted Home Depot on several occasions via phone and email. We even sent pictures of the damage items. The table had a piece of film missing and they put a piece of tape over it but it should have been exchanged for a new table top. We...

Home Depot / Delivery service to home

Leford on Sep 12, 2016
This is the second delivery issue I have had with Home Depot in the past two months. I have a ten pound lifting restriction due to a medical condition. I am willing to pay the delivery charge, but, I must also asked family and friends to assist with getting the delivery item into my...

Us Installation Group And Home Depot / Carpet flooring

Delraygirl on Sep 8, 2016
This company is awful!! My measure date was 8/10 its two small rooms. They did one room then had to come back and do the other. Its now 9/8 and they are doing the second room today. I had it booked for yesterday, I booked it over a week ago. No one came yesterday, when I called and asked...

Home Depot / Hampton bay dragonfruit red patio umbrella

Bobbi Bishop on Aug 29, 2016
Don’t by Hampton Bay products from HomeDepot. I have been a loyal HomeDepot shopper for EVER. At my previous condo I had 3 black Hampton Bay umbrellas, and they were perfect: didn’t fade, didn’t have any crank issues. FAST FORWARD 2016: This spring, with my 50 degree deck, I went and bought...

Home Depot / Behr paint rebate credit card

Ronaldo1979 on Aug 20, 2016
Purchased over 15 gallons of paint when there was a promotional rebate from Home Depot. Took 6 weeks to receive the rebate promised. It was sent in the form of 3 Mastercard debit cards. The rebates expired within 90 days of receipt. I was not aware of this. Went to local Home Depot to...

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