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Home Depot Customer Service Phone, Email, Contacts

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4.2 11299 Reviews

How responsive is Home Depot's customer service?

231 Resolved
2153 Unresolved
Poor 🫤
Home Depot is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Home Depot has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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5:15 pm EDT
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Home Depot Home Depot does not value my time or me as a customer

It is not the actual product but the service I recieved from Home Depot. I needed a new fridge for a second home in the Mountains of NC. So I went to Home Depot in Hendersonville. For the item I wanted to purchase and spent 20 mins looking for someone to sell it to me - before the sales person wrote up the item he asked me if I wanted it delievered, I told him that I did and he asked if there could be any obstacles to delievery, and I told him that the drive way is someonewhat steep. He said it could not go to a house with a steep driveway and would not sell me the refridgerator. Remeber this is Home Depot in Hendersonville, NC - where all drieways roads etc. are steep! I leave the store anc called online sales and the lady I talked to checked the area told me there were no restrictions for delievery and I purchased the item on line and scheduled it to be delievered on Friday, which was great since I had taken three days off work to go to the mountains to get this and some other projects done. I live over 2 hours from this house.

The following day I recieved an email to inform me that my online order had been canceled. When I called to find out why I was informed it was because the delievery zip code and billing zip code were not the same. The person on the phone helped me place a new order for item, but at that point all the delievery time slots for that week were gone and the soonest that I could get delievery was the following tuesday. I had to take another day from work and drive about 5 house meet the new delievery date.

When the refridgerator finally did arrive (incidentally the home depot truck had no issue getting up the driveway) - the guys got the old fridge out of the house and the new one into the dining room - and informed me that it would not go through the kitchen door. I had measured carefully using the specification on the home depot website and knew the opening of the door to be 29.5" and the refrigerator with the doors removed was 28.5". The two delievery guys told me that if they did take the doors off it still what no go through the doors and they REFUSED to try taking the doors off and left. I should at that point have called and had them pick up the fridge, but they had the old one with them.

I had to go buy some tools and was able to remove the doors my self and was able to push the refridgerator through the doorway myself. At this point I called customer care and they were going to call the delievery guys and see if they would come back and finish moving the fridge into place and hooking up the ice maker. He assured me someone would call me back - they never did. I had to hire someone to help me move the refridgerator into place my self - but the icemaker and water dispenser are still not hooked up - I guess I will have to hire someone to come do that.

I called and talked to someone in online purchases the next day about my experience, they were going to do some research and get back with me - so i called again, had to explain this long story again and was told they needed to transfer me to another department, I was transefered to a lady and had to relay the story yet again. When she told me that it was out of her hands that she needed to transfer me to yet another person - i lost it, The situation has cost me so many hours - and time is the one thing I do not have extra of.

My last attempt to give Home Depot once last chance to make this situation better was
I call the consumer relations department and talked to Terry Before going into detail I told him I was very unhappy with Home
Depots servace related to a purchase and was he the best person for me to explain the situation and see if he somehow could try and make ammends. He told me he was the best person to take care of and proceeded to tell me how much Home Depot values my business.
After explaining my story - he asked me what I wanted in terms on a refund. I told him that I would prefer for them to give me an offer rather than me come across as trying to get something for free. He told me he would have to meet with his "team" and would get back to me no later than monday June 6th. I did not here from him until today June 14th (over a week later) and he has offered me a $50 home depot gift card. I told him that let me see exactly the extent of how much Home Depots Values my business. I have shopped there exclusively for years (as well as Home Decorators) and have used them for a complete kitchen makeover, appliances, garden equiptment, lumber and building material, installations and even a new roof. $50 doesnt even cover the money I had to pay someone to help get the fridge in, tools i had to buy to take doors off myself, the amount of gas i spent having to have made a 2nd ( and still have to make a 3rd trip back up there to get this working) not to mention the time away from work, etc etc etc/

I see exactly how much Home Depot Values their customers. I will pay off my Home Depot Card and never use it again. I wll not ever buy from Home Depot again or for that matter enter one of their stores.

Thanks for reading this review - i highly recommend going somewhere else to make any Home Improvent Purchase.

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Mr. Helpful
Los Angeles, US
Mar 28, 2024 11:48 pm EDT

This would appear to be nothing more than a copy and past complaint whereas the dates were, at best, for last June.

We want to always make a customer happy but there are concerns when delivering to any home. Driveways can be a concern, removing doors, moving items through doorways with less than acceptable space, all of which can create safety hazards or damage to the home.

In this case there were many issues which you admittedly refused to accept. Thankfully, the driveway was something that could ultimately be navigated and the doorway gotten through.

It's extremely rare when it happens but when a customer does not want to accept what is trying to be done and the efforts being made by a retailer, it is sometimes better for the customer to shop elsewhere.

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12:00 am EDT

Home Depot Mixed Experiences with Home Depot Canada

As a potential customer considering Home Depot Canada, it's important to note the mixed experiences shared by previous customers. While some customers have expressed satisfaction with the products and services provided, others have faced challenges. Issues such as delayed deliveries, damaged products, and poor customer service have been highlighted. It's advisable to proceed with caution and thoroughly research before making a decision to ensure a positive shopping experience.

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2:14 pm EDT
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Home Depot A Reliable Source for Home improvement items

We are blessed with a real 'mom and pop' lumber yard in our town, but sometimes they can't compete with the stock available at a nearby 'big box' like Home Depot. When we need a home improvement item our first try is the 'mom and pop' and if that doesn't work out then it's off to HomeDepot.com

You can search their web site for whatever you are looking for and then see which of the area stores has it in stock. - reserve or buy it online and then pick it up - easy peasy!

You can also have stuff home-delivered, sometimes free, sometimes not - depends. Or you can always have it shipped to a nearby store and pick it up there.

If you shop at a store in person their sales staff ia generally quite knowledgeable. Many of the 'specialty trades' salespeople are retired contractors or other workers who really know their stuff. Almost as good as at our 'mom and pop' first choice store.

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Is Home Depot legit?

Our verdict: Complaints Board's thorough examination reveals Home Depot as a legitimate entity with notable strengths. Despite a 9% resolution rate on customer complaints, which invites a closer look, Home Depot stands out for its commitment to quality and security. Clients considering Home Depot should delve into its customer service record to gauge compatibility with their expectations.

Home Depot earns 91% level of Trustworthiness

Perfect Trust Endorsement: Home Depot achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Home Depot. The company provides a physical address, 11 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Home Depot has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Homedepot.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Home Depot and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Home Depot has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 2384 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the homedepot.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Home Depot. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Vast product selection
    2. Competitive pricing
    3. Expert DIY advice
    4. Convenient online shopping
    5. Robust customer service
  1. Cons
    1. Limited international presence
    2. Competitive market pressure
    3. Vulnerability to economic cycles
    4. Reliance on physical retail space
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Home Depot Homewood home depot store manager

Tom Yusak is the store manager of Homewood, IL Home Depot and was extremely customer friendly, professional and accomodating when I arrived on 7/27/19 to inform that my bricks for my patio project was 155 bricks short. He was attentive to my needs and did not argue in regards to charging me an additional delivery fee for the remaining bricks to e delivered. He walked me through aisle of bricks and calculated to the "nine"! And promised me a delivery on the same day of original date. WOW! What a welcome change in customer service! KUDOS Tom on a job well done. I was prepared to come with guns blazing but there was no need. Keep up the good work.! 2nd delivery on that date arrived with 2 Home Depot young men who was also professional and accomodating in that delivered items to the site of my project without incident, on time and greeted me with a smile. They were (DeShawn and Jose'). I am so happy with my recent experience and would recommend to any and everyone to this Homewood store!

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Home Depot Empowered to solve a problem

I reached out to the New Hartford NY Home Depot to help me with a challenge I was having with one of the appliance companies. (The issue had absolutely no connection to the store except it was where I bought it.) MIke, one of the store managers, actually listened to my saga and took it upon himself to help me solve the problem. On his own, he reached out to corporate and got Greg involved. Rather than just saying that the manual says a certain thing, they got creative, they reached out to their superiors with an idea and a solution. Within a couple of hours they solved what the other rigid and inflexible company could not do in a year. This is not the first time I've had a Home Depot employee reach out to his supervisor to help me solve a challenge - luckily just a building challenge in the past! No company can be perfect, and not all employees have the experience or maybe the creativity to solve every problem. But respectfully reaching out to a manager can often make the difference we look for.

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Home Depot Greatest customer service ever

Recently decided to start building my own house so I went to home depot to get me a quote on all the material I need it where they gave me the greatest deal I couldn't refuse it was amazing so i went on with the purchase i never thought it was this easy it was like if I was in and out of the store in seconds with the greatest deal ever they make everything seem so easy for the customer they make u feel at home they are very helpful at all times a few minutes ago I went to pick up an order of material that I had pending for tommorow I know it was really late to pick up a big order of lumber at this time of the night the employees got the material ready and loaded me up as fast as they could it was almost closing time and literally almost all the employees during that shift even the manager came out to help me load up and tie down the material I really appreciate this gesture not only because you all helped me load up but because you all made sure everything safely tied up in order for me to get safe to where I was going this really made my night greatest help ever thank you

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Home Depot I love doing business with Home Depot because the buck

I love doing business with Home Depot because the buck does stop with the CEO as he proclaimed. I have been a customer at Home Depot for close to 20 years but only a fairly recent on line shopper. I had several problems with my online purchases in late 2012. I emailed the CEO, got a response within 12 hours, a phone call within 24 hours from an online sales manager, and all my issues were resolved in about a week. That is what I call customer service. I have never found customer service as good as this in any other on line shopping business. The very close seconds were Amazon and Walmart.
When I first started shopping at Home Depot, I was overwhelmed by the size. Over the years, their customer service improved and they carry a wider variety of products than could be stocked by the local hardware Stebbins ANdersen, which was known for their service. When STebbins-Andersen told me to of to Home Depot for something I could not find and assured me that Home Depot had customer service, I switched to Home Depot and found that for the most part, the customer service was indeed very good.

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Home Depot The customer service was indeed very good

8/7/14

I love doing business with Home Depot because the buck does stop with the CEO as he proclaimed. I have been a customer at Home Depot for close to 20 years but only a fairly recent on line shopper. I had several problems with my online purchases in late 2012. I emailed the CEO, got a response within 12 hours, a phone call within 24 hours from an online sales manager, and all my issues were resolved in about a week. That is what I call customer service. I have never found customer service as good as this in any other on line shopping business. The very close seconds were Amazon and Walmart.
When I first started shopping at Home Depot, I was overwhelmed by the size. Over the years, their customer service improved and they carry a wider variety of products than could be stocked by the local hardware Stebbins ANdersen, which was known for their service. When STebbins-Andersen told me to of to Home Depot for something I could not find and assured me that Home Depot had customer service, I switched to Home Depot and found that for the most part, the customer service was indeed very good.

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Home Depot Financing terms

I've used HomeDepot and Lowes the last many years for materials to remodel our 37 rooms at our lodge near Yellowstone. Lowes gets a 5 star rating as their long term 24 mo. No interest is easier to use and they still give me the veterans discount where HD offers one or the other and they have to make a call to get 24 mo approval so it takes more time. However I need to use both places at times like I will this week when ordering $10-15,000 of materials to remodel 6 more rooms this winter when our lodge is closed. Just be sure to not miss any payments or the interest is retroactive to day one at some ridiculous rate of 24% or something! This program lets us get the rooms done in the off season and pay for them when cash flow is large during the summer season. Works great! Update 9-28-16 Another trip to both stores and this time HD gave us a 12% discount on our total purchase of $3600+ at their contractor desk. Many of these items were still priced with their Labor Day discounts. We were very impressed so two weeks later we ordered another $1600 in sliding doors and windows. Another good experience as they called it a continuation of our same project and got us the same 2 yrs no interest financing!

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Home Depot Honest

Well I have been having project in mind for about 5yrs now. But of course money will always be an issue. You seem like you're getting ahead then boom reality will kick in & another issue will occur. I was hesitant because i am new to all this. So I called a several people. The first one was a little pushy & said i needed this & that which is fine i know the house is a bit older but the price was higher by a full grand. The other lady i spoke with was nice but her estimate was satisfactory plus her completion time was outrageous but she was nice. So i did my research on prices for the supplies needed as much as i could do any way. So i called another gentleman named Angel Jose Turcios. He was up front & on time for our meet which of course a plus. His demeanor was relaxed & friendly. He had his research down pretty good when it came to cost of the materials. His cost was more realistic & honest & went with my budget. Decided to go with him & im glad he did. He would call me here & there & keep me updated with the status. He took his job seriously & just the little things he payed attention too made you feel that he cared about his work. So thank you Angel Jose Turcios with the Home Depot Referral program. I will continue to share my story with friends because my house looks great!

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9:44 pm EDT

Home Depot Management of Oxford Alabama

I waited and look for help in flooring and appliance for five minutes found no one called store number after 8 min waiting it hung up went to customer service and asked for a manager well she finally came and said the sorry thing offered me a $50 dollar discount well lets say that didnt happen when the lady at front desk called she told them tell me next time i come she would give it to me thats how much cares about customers didnt even come tell me her self called customer care they said they call me after he talks to store manager and never called me back home depot forgets what customer service 3/13/2024 lets see if anyone calls

Daniel Morrison

[protected]

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Mr. Helpful
Los Angeles, US
Mar 14, 2024 6:53 pm EDT

Hi Mr. Morrison.

We want to make sure that every customer is happy and not put off in any way.

We need to make sure we understand the issue however. Is the $50 for waiting for flooring and appliance help for five (5) minutes?

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10:45 pm EST
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Home Depot Installation service and customer service just scam

If I could rate this location 0 stars, I certainly would!

Considering window installation or any other services in the Bay Area, SF, or East Bay? DON'T DO IT.

We ordered new windows from Home Depot (HD) with installation included. One of the windows, an expensive Andersen window, was poorly installed and is leaking in the middle. We reported the leak in November 2023, and as of March 1, 2024, we still haven't received a resolution or service. It's been constant ignorance from them. We managed to get Home Depot to move after reporting the issue to the BBB, but their response has been painfully slow, and the local installation team management continues to ignore us.

Spend your money elsewhere, not with people who couldn't care less about their reputation, or Home Depot's for that matter. And to top it off, I can't find a way to post a service review on Home Depot's windows installation website. There's no button available even when I'm logged in. So after spending approximately $35k at Home Depot, I can't even leave them a feedback

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Mr. Helpful
Los Angeles, US

Hi Liza.

We are so unbelievably sorry to hear of your experience. This is the very first time your experience has come to our attention and we promise to address the issue in a much more timely fasion.

There is no way you would want your windows to leak, especially during a bad weather season. Although possible that the window is out of alignment, it's every bit as likely that the studs around the window are out of alignment. This is something we see on aging homes and should be addressed by a framing expert.

Please provide us with a receipt number and the date of purchase. All labor involved with the installation is warrantied for one full year.

We look forward to hearing back from you.

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7:15 pm EST
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Home Depot Un authorization of my name on a Home Depot credit card

I believe someone in New York has me on their credit card as authorized. User in which I did not sign for or even have a card seeing that I live in California.

SYWMC/CBNA

Credit Card | Reported on Feb 11, 2024

Balance

$15,560

Limit

$16,900

Account utilization: 92% | Very poor

Payment history

2022

2023

2024

On time

CONTACT INFO

SYWMC/CBNA

701 E 60TH STREET N.

SIOUX FALLS SD 57117

Claimed loss: This is damaging my credit report.

Desired outcome: I want my name removed from this card ASAP.Account detailsAccount statusCurrentAccount type Account number512106XXXXXXXXXXRevolvingAccount number AUTHORIZED USERxxxxxxxxxxxx 1908Date openedJul 09, 2012

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Update by winniewrong
Feb 26, 2024 7:17 pm EST

Please Help

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Mr. Helpful
Los Angeles, US
Feb 26, 2024 10:16 pm EST

We are sorry if there is any confusion about a specific account.

Please call 1-800-HOME-DEPOT so they can discuss the issue with you.

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Home Depot - Tool rental - insulation blower - Pasadena #0565

As part of my home improvement project, I plan to add insulation to the attic. I purchased several bags of EcoFill Wx R-11-R-60 Fiberglass Blown-In Insulation, enough to get a free rental of the Blowing machine. I spoke to the tool rental representative to schedule the tool rental, but wanted to pickup the machine later as to not to start mt 24 hour rental...

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Home Depot Broadloom warranty

We bought Broadloom at the Home Depot in Palm Coast on 3/13/22. PO#3514507 We were told we had a 10 year warranty against discoloring etc. we paid for a quality product with a first class pad underneath. There is discoloration in the entryway to two bedrooms. We have had the broadloom professionally cleaned to no avail. We have no children and this discoloration is not a result of our carelessness.

We went to the Home depot store # 6363 and spoke to a person in the flooring dept. She said she could not help us and that Tamara at ext 413 is the person who handles these issues. We called Tamara two weeks ago and she never answers the phone. However, we were able to leave messages. She has never returned our messages.

We want someone to look at our broadloom complaint and advise.

Desired outcome: We'd like someone to review the broadloom and take appropriate action under the warranty

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Mr. Helpful
Los Angeles, US
Feb 26, 2024 3:32 pm EST

Hi Mr. Rigglo.

We're sorry to hear of your issue.

What is the brand of broadloom flooring you purchased?

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Home Depot - Receipt of damaged product and inability to receive money back for the return

On January 15, 2024, I placed an online order for a snowblower Order # WM57822396. It was delivered on January 17, 2024, DAMAGED. Return was completed per online on January 22, 2024. At this time, the online operator, (from North Ogden), said that I could reorder a new snowblower and receive $150.00 credit for the damaged unit. She tried to place the...

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Home Depot - Cancelled order and deferred payment

Placed an order for installation of laminate flooring. Full payment was charged to The Home Depot credit card. Once installer came out to look at area to be floored stated unable to give exact amount of how much installation would cost until carpet on flooring is removed. If flooring is uneven(of course floor was uneven)would be additional costs($1300...

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Home Depot Customer service.

On February 13, 2024 I made an online purchase from www.homedepot.com for pick up. I remembered that I had forgotten a couple of items. I proceeded to the customer service desk to pick up my items and purchase the 2 items. I attempted explain to the Customer Service Rep. that I did not have my HomeDepot card but before I could finish the Rep. snapped and said I can't help you in a manner I did not appreciate from a store who I owe a couple of thousands of dollars to.

Desired outcome: MAYBE SOME CUSTOMER SERVICE SKILLS IN ACTIVE LISTENING AND DESCALATING.

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Mr. Helpful
Los Angeles, US
Feb 20, 2024 6:24 am EST

We are extremely sorry to hear of your frustration and would like to assist.

Most stores have policies in place to not allow them to make transactions without a card being present. Doing so, in store, creates huge liability for all those involved. We would hope you could appreciate a store protecting your account in such a way.

We care about your personal information and want to make sure it's never misused.

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2:48 pm EST
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Home Depot Appliance delivery

Home Depot does not stand by their delivery contractors. My refrigerator was delivered damaged unbeknownst to me. Was placed by delivery people in our garage unwrapped because we were not ready to have in the house due to ongoing kitchen renovation. When we were ready to install appliances 2 months later the fridge ice maker was damaged. Manufacturer states not a covered warranty item and Home Depot says “tough luck, not our problem. “

Claimed loss: $350

Desired outcome: That Home Depot would cover the cost to repair my refrigerator

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Mr. Helpful
Los Angeles, US
Feb 06, 2024 11:47 pm EST

Hi Kelly.

We're extremely sorry to hear of your frustration.

By contract, The Home Depot can only accept appliances back if the damage is reported within 48 hours. Unfortunately, as you've stated, there's simply too much that is "unbeknownst." We're sure you can understand, there's no way to determine where or when the damage occurred.

Contact the manufacturer, Samsung, on their customer service number at / 800 / 726 / 7864. They should be able in assisting getting the necessary parts repaired -- whereas it's physical damage, it's not covered under warranty, but it's still something that might be serviceable.

Please let us know if that doesn't cover your concerns.

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Home Depot Returned to shipper orders without my knowledge and no refund received.

I have over 100 orders that were placed on October 26, 2023 that were sent back to shipper without letting me know and they did not issue me any refund. When I reached out to them a few weeks later they simply said they would submit the complaint to corporate security but even until now, two weeks later, I still have not heard from them. I want my refunds.

The following were the items I ordered (over 100 orders for each)

1. DEWALT20V MAX XR Cordless Brushless Compact Router, (1) 20V 6.0Ah and (1) 20V 4.0Ah Batteries, and Charger

2. MILWAUKEEM18 18-Volt Lithium-Ion Cordless Inflator with Two 5.0ah and Charger

Attached are some of the orders placed that were returned to shipper.

Desired outcome: I would appreciate a response / refund. Thank you.

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Mr. Helpful
Los Angeles, US
Jan 23, 2024 12:14 am EST

Hi Sam.

We'd love to assist. Please provide your Return Authorization ('RA") numbers for each of the return orders.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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