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Home Depot Customer Care Service

The Home Depot, Inc.

2455 Paces Ferry Rd SE, #B #3
Atlanta
Georgia
United States - 30339-1834

Customer Support Phone Numbers

Phone:
+1 800 466 3337 42 17
Fax:
+1 770 384 5038 2 1
 

Home Depot Complaints & Reviews

Home Depot / Carpet install

Ri
Richard Morris 358 on May 20, 2017
Carpet install not finished, no one calls back. 2 weeks they still don't have the stairs done. I called home office in Atlanta...closed on Saturday. When I call flooring I get hung up on, 3rd time. Remnants taken from job site. Trying to sell a spec. house. I use to work for Home Depot, customers first, not at the lansing store. Heads need to roll.

Home Depot / rebates

Ha
hate home depot on May 15, 2017
I also tried this scam. I went into Home Depot on May 14th the first day of the Menards 11% rebate and asked if they were honoring it. She said yes and gave me a paper with a website to go to redeem my rebate. We purchased a 400.00 mower. I went to the rebate page and there was no current...

Home Depot / home depot carpet purchase and installation

Eu
Eugene Mar on May 14, 2017
I purchased a carpet for a home I purchased back in February, 2017. At the time of the purchase, Home Depot was running a special with free carpet installation. Also, Home Depot told me that the scheduled installation date could take up to 6 weeks after carpet arrives at the store. The...

Home Depot / Stove

Me
Melinda Magana on May 11, 2017
So I ordered a stainless steel stove by GE and when I was able to open it(just moved in to our new home and wanted every thing matching as I pointed out several times to the service rep. Come to find out it is not stain less steal it is gray painted and also it has in the inside of the...

Home Depot / Customer service and pro service

An
Andres Burgos on May 8, 2017
I just left the home Depot store 4112, I just experienced the worst and most disrespectful service I've ever had at this store, I went to buy 120 cinder blocks, 10, 4feet rebars, 20 bags of ready mix cement, two shovels and an hand ax, all I wanted was to pay and have it delivered, first I...

Home Depot / Denial of veteran discount

To
tootallmp76 on May 5, 2017
Today (5/5/17) I made an on phone purchase in your Rochester NH store. I requested the veteran discount and was informed that you (Home Depot) only accepted certain military ID. The Commonwealth Of Mass offers veterans to have a veteran stamp on their MA drivers license after presenting a...

Home Depot / tuff shed order # 1109102

Jo
Jon Joseph Martin on May 2, 2017
Bought shed from Home Depot store # 2758 on 3/1/17 Missing parts / two door closer's stops Display showed these are included. Did not have"For Display Only" stickers on them as Tuff Shed claimed. Several calls with no satisfaction. Home Depot rep. Bill Apel 586 804 9507 No help just gave...

Home Depot / order cancellation

Li
lightningbugjoe on Apr 27, 2017
I placed an order online W595924023 today. One reason I purchased the mower I did was because it was suppose to be available for pick up today. The other reason it's replacing the mower I purchased from you 04/28/2017 and it was the best. Instead of getting an email to pick up I got an...

Home Depot / customer service representative janet thompson

Gf
Gfbonvivant on Apr 27, 2017
I was shopping for low cost cabinets at the Goleta store. I approached Janet Thompson, a customer service representative sitting at a desk in the custom cabinet department. She was leafing through a catalog when I approached her. I asked, "which of your cabinets are the least expensive"...

Home Depot / water heater purchase/installation

Uk
Ukesh on Apr 24, 2017
Hello, I have been a loyal home depot customer for over 10 years now. Home Deport advertised same day service for Water Heater installation before noon. Walked in the Home Deport Store at 11am (Hillsdale / San Jose, CA), worked with Erick (store Clerk) selected the water heater I need...

Home Depot / price match between 2 stores

Vi
Vicki Clark on Apr 21, 2017
04/21/2017 my daughter and i have both been looking to purchase area rugs for our patios. There are 2 home depot locations in the schreveport/bossier area. My daughter found 2 rugs at the bossier location and sent me a picture on my cell phone of the product number and price. When i called...

Home Depot / pecial order/manassas va store liberia ave

Lj
LJWNokesville on Apr 19, 2017
do not shop this store for special orders! we special ordered a front door, cost 3k with installation. the door was not what we ordered. when we went to the store the employee told us the door is shipped from jen-weld to the installer, that was a lie, the installer told us he picked up the...

Home Depot / emco storm door

An
Anita E. Finnegan on Apr 14, 2017
Long story short, I made two trips (1/2 hour drive) to the store to purchase a screen door and three phone calls, only to be treated badly by the so-called manager "Jesse", on my final attempt to order my door. I was quoted a price on my first visit to the store, which the price was also...

Home Depot / Veteran's appreciation

La
LACaavva on Apr 13, 2017
Good afternoon, I have been a loyal home depot customer for over 30 years now. After being made aware of the military veteran's privilege, I was gratefully able to take advantage of the 10% discount on several occasions. However, on 11 apr 2017 while in the fort worth, tx store I was told...

The Home Depot / they don't know jack

El
Elvis Presley TCB on Apr 10, 2017
4/9/2017 went to home depot to get a few things, first the grass seed, no one knew which would be the best, then went to get a spark plug, air filter, a couple 10w30 oil, out of the 3 parts they had 1.so then to the mail boxes, I need 3, , they had a black metal, a white metal, black plastic.3...

Home Depot / Bad service on delivering of washing machine

Ji
jimmydavis on Apr 7, 2017
On the 03/30/17 my wife paid 480.60 on a washing machine and was told it would be delivered to my house that it had to be ordered even though there was a brand new one on the floor. If we bought 2 new hoses they would set it up. On the 04/05/17 we got a confirmation that it would be at our...

Home Depot / My generator

1a
1angry customer on Apr 2, 2017
Home Depot called me for me to pick up my generator that they could not fix because they said they don't work on my brand gen which they should of told me before they sent it to Atlanta Georgia which that place was a joke.When I came down to the store to pick up my gen it had scratches all...

Home Depot / Ordered $23,000 in kitchen cabinets and were delivers incomplete.

Ad
Adrian & Luz sanchez on Mar 21, 2017
Case # 05125678 Cabinets were ordered back in December 2016 deliverd January 2017 and installed incomplete. Two mints latter glass for cabinets doors are in limbo. No one at the Punta gorda florid Home Depot happens to care. The design team sends us to a supervisor. Supervisor named Vickey never...

Home Depot / Credit card

Fa
Favian on Mar 20, 2017
I work overseas. Before leaving on a 6 month tour, I made sure to pay my HD card. I walked to the store customer service dept and asked for the account balance so that I could pay in full. I paid the amount I was told. Left the country. 6 months later I saw this collection of bills from them...

Home Depot / Whirlpool washer

Ch
Chicamonet1 on Mar 14, 2017
I purchased a washer and dryer set for $1200.00 first new set I have ever had as I usually buy used.I wish I had bought used.The set is 4 months old.Washer has been broke for 2 weeks repair company fixed with new computer board and other parts today .Was so happy I could do laundry my...

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