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1.4 2402 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Home Depot reviews & complaints 2402

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9:44 pm EDT

Home Depot Management of Oxford Alabama

I waited and look for help in flooring and appliance for five minutes found no one called store number after 8 min waiting it hung up went to customer service and asked for a manager well she finally came and said the sorry thing offered me a $50 dollar discount well lets say that didnt happen when the lady at front desk called she told them tell me next time i come she would give it to me thats how much cares about customers didnt even come tell me her self called customer care they said they call me after he talks to store manager and never called me back home depot forgets what customer service 3/13/2024 lets see if anyone calls

Daniel Morrison

[protected]

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Mr. Helpful
Los Angeles, US
Mar 14, 2024 6:53 pm EDT

Hi Mr. Morrison.

We want to make sure that every customer is happy and not put off in any way.

We need to make sure we understand the issue however. Is the $50 for waiting for flooring and appliance help for five (5) minutes?

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10:45 pm EST
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Home Depot Installation service and customer service just scam

If I could rate this location 0 stars, I certainly would!

Considering window installation or any other services in the Bay Area, SF, or East Bay? DON'T DO IT.

We ordered new windows from Home Depot (HD) with installation included. One of the windows, an expensive Andersen window, was poorly installed and is leaking in the middle. We reported the leak in November 2023, and as of March 1, 2024, we still haven't received a resolution or service. It's been constant ignorance from them. We managed to get Home Depot to move after reporting the issue to the BBB, but their response has been painfully slow, and the local installation team management continues to ignore us.

Spend your money elsewhere, not with people who couldn't care less about their reputation, or Home Depot's for that matter. And to top it off, I can't find a way to post a service review on Home Depot's windows installation website. There's no button available even when I'm logged in. So after spending approximately $35k at Home Depot, I can't even leave them a feedback

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Mr. Helpful
Los Angeles, US

Hi Liza.

We are so unbelievably sorry to hear of your experience. This is the very first time your experience has come to our attention and we promise to address the issue in a much more timely fasion.

There is no way you would want your windows to leak, especially during a bad weather season. Although possible that the window is out of alignment, it's every bit as likely that the studs around the window are out of alignment. This is something we see on aging homes and should be addressed by a framing expert.

Please provide us with a receipt number and the date of purchase. All labor involved with the installation is warrantied for one full year.

We look forward to hearing back from you.

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7:15 pm EST
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Home Depot Un authorization of my name on a Home Depot credit card

I believe someone in New York has me on their credit card as authorized. User in which I did not sign for or even have a card seeing that I live in California.

SYWMC/CBNA

Credit Card | Reported on Feb 11, 2024

Balance

$15,560

Limit

$16,900

Account utilization: 92% | Very poor

Payment history

2022

2023

2024

On time

CONTACT INFO

SYWMC/CBNA

701 E 60TH STREET N.

SIOUX FALLS SD 57117

Claimed loss: This is damaging my credit report.

Desired outcome: I want my name removed from this card ASAP.Account detailsAccount statusCurrentAccount type Account number512106XXXXXXXXXXRevolvingAccount number AUTHORIZED USERxxxxxxxxxxxx 1908Date openedJul 09, 2012

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Update by winniewrong
Feb 26, 2024 7:17 pm EST

Please Help

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Mr. Helpful
Los Angeles, US
Feb 26, 2024 10:16 pm EST

We are sorry if there is any confusion about a specific account.

Please call 1-800-HOME-DEPOT so they can discuss the issue with you.

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3:41 pm EST
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Home Depot - Tool rental - insulation blower - Pasadena #0565

As part of my home improvement project, I plan to add insulation to the attic. I purchased several bags of EcoFill Wx R-11-R-60 Fiberglass Blown-In Insulation, enough to get a free rental of the Blowing machine. I spoke to the tool rental representative to schedule the tool rental, but wanted to pickup the machine later as to not to start mt 24 hour rental...

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4:33 pm EST
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Home Depot Broadloom warranty

We bought Broadloom at the Home Depot in Palm Coast on 3/13/22. PO#3514507 We were told we had a 10 year warranty against discoloring etc. we paid for a quality product with a first class pad underneath. There is discoloration in the entryway to two bedrooms. We have had the broadloom professionally cleaned to no avail. We have no children and this discoloration is not a result of our carelessness.

We went to the Home depot store # 6363 and spoke to a person in the flooring dept. She said she could not help us and that Tamara at ext 413 is the person who handles these issues. We called Tamara two weeks ago and she never answers the phone. However, we were able to leave messages. She has never returned our messages.

We want someone to look at our broadloom complaint and advise.

Desired outcome: We'd like someone to review the broadloom and take appropriate action under the warranty

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Mr. Helpful
Los Angeles, US
Feb 26, 2024 3:32 pm EST

Hi Mr. Rigglo.

We're sorry to hear of your issue.

What is the brand of broadloom flooring you purchased?

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9:43 am EST
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Home Depot - Receipt of damaged product and inability to receive money back for the return

On January 15, 2024, I placed an online order for a snowblower Order # WM57822396. It was delivered on January 17, 2024, DAMAGED. Return was completed per online on January 22, 2024. At this time, the online operator, (from North Ogden), said that I could reorder a new snowblower and receive $150.00 credit for the damaged unit. She tried to place the...

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3:36 pm EST
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Home Depot - Cancelled order and deferred payment

Placed an order for installation of laminate flooring. Full payment was charged to The Home Depot credit card. Once installer came out to look at area to be floored stated unable to give exact amount of how much installation would cost until carpet on flooring is removed. If flooring is uneven(of course floor was uneven)would be additional costs($1300...

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9:03 pm EST
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Home Depot Customer service.

On February 13, 2024 I made an online purchase from www.homedepot.com for pick up. I remembered that I had forgotten a couple of items. I proceeded to the customer service desk to pick up my items and purchase the 2 items. I attempted explain to the Customer Service Rep. that I did not have my HomeDepot card but before I could finish the Rep. snapped and said I can't help you in a manner I did not appreciate from a store who I owe a couple of thousands of dollars to.

Desired outcome: MAYBE SOME CUSTOMER SERVICE SKILLS IN ACTIVE LISTENING AND DESCALATING.

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Mr. Helpful
Los Angeles, US
Feb 20, 2024 6:24 am EST

We are extremely sorry to hear of your frustration and would like to assist.

Most stores have policies in place to not allow them to make transactions without a card being present. Doing so, in store, creates huge liability for all those involved. We would hope you could appreciate a store protecting your account in such a way.

We care about your personal information and want to make sure it's never misused.

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2:48 pm EST
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Home Depot Appliance delivery

Home Depot does not stand by their delivery contractors. My refrigerator was delivered damaged unbeknownst to me. Was placed by delivery people in our garage unwrapped because we were not ready to have in the house due to ongoing kitchen renovation. When we were ready to install appliances 2 months later the fridge ice maker was damaged. Manufacturer states not a covered warranty item and Home Depot says “tough luck, not our problem. “

Claimed loss: $350

Desired outcome: That Home Depot would cover the cost to repair my refrigerator

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Mr. Helpful
Los Angeles, US
Feb 06, 2024 11:47 pm EST

Hi Kelly.

We're extremely sorry to hear of your frustration.

By contract, The Home Depot can only accept appliances back if the damage is reported within 48 hours. Unfortunately, as you've stated, there's simply too much that is "unbeknownst." We're sure you can understand, there's no way to determine where or when the damage occurred.

Contact the manufacturer, Samsung, on their customer service number at / 800 / 726 / 7864. They should be able in assisting getting the necessary parts repaired -- whereas it's physical damage, it's not covered under warranty, but it's still something that might be serviceable.

Please let us know if that doesn't cover your concerns.

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9:15 pm EST
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Home Depot Returned to shipper orders without my knowledge and no refund received.

I have over 100 orders that were placed on October 26, 2023 that were sent back to shipper without letting me know and they did not issue me any refund. When I reached out to them a few weeks later they simply said they would submit the complaint to corporate security but even until now, two weeks later, I still have not heard from them. I want my refunds.

The following were the items I ordered (over 100 orders for each)

1. DEWALT20V MAX XR Cordless Brushless Compact Router, (1) 20V 6.0Ah and (1) 20V 4.0Ah Batteries, and Charger

2. MILWAUKEEM18 18-Volt Lithium-Ion Cordless Inflator with Two 5.0ah and Charger

Attached are some of the orders placed that were returned to shipper.

Desired outcome: I would appreciate a response / refund. Thank you.

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Mr. Helpful
Los Angeles, US
Jan 23, 2024 12:14 am EST

Hi Sam.

We'd love to assist. Please provide your Return Authorization ('RA") numbers for each of the return orders.

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12:07 pm EST
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Home Depot - Sandra Mitchell Orange room MIZIH installer employees of Home Depot

There has been issues from the start from the measurer to the installer to the so called person sandra mitchell who refused to remove the carpet which was installed nov 4th whish first is the wrong color nor what I picked, was told that I have one year in which to file a complaint and have it removed whish is not happening even the inspector gabe stated...

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2:14 pm EST
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Home Depot Do not use home depot - worst nightmare ever

Do not do laminate cabinet "reface" or any service from Home Depot Home Services. My job was done so poorly it had to be redone several times. I am still unhappy. I asked for a refund for the reface and was sent a form letter signed "The Home Depot." An actual person could not sign the denial. See pic.

This job took 1.5 years by very unprofessional contractors. The first contractor had a boot on his foot and could not stand upright. It took him 7 days to complete and he asked me to order lunch for him each day. He then said we needed to be friends after he was done with the job. Having in my home as a single woman was scary,

My calls and e-mails would go unanswered for weeks/months. I would reach out to corporate only to be redirected to the local HD contacts that would not reply to my e-mails and messages.

I chose Home Depot because I thought with their name, they had to provide a good service. I was wrong and they could care less about their customers.

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11:17 am EST
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Home Depot Home equity line of credit check not accepted as payment

At Home Depot in Logansport, Indiana on 1/7/24. I attempted to purchase approximately $236 of supplies to start an update of a bedroom. I have an approved Home Equity Line of Credit through my bank and attempted to check out with one of my line of credit checks issued by my bank. I was told it would not be accepted, only personal checks, cash, or credit card would be accepted. If personal checks are approved, then a line of credit check, approved by my bank, should be honored too. It makes zero sense.

Claimed loss: N/A

Desired outcome: For a review of your policy. I'd like an apology and gift card.

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Mr. Helpful
Los Angeles, US
Jan 08, 2024 10:59 pm EST

Hi Rick.

We're very sorry for your inconvenience.

As many are aware, there are certain limitations placed upon any particular location by check acceptance and approval companies.

If you would, simply transfer a certain amount of such funds into a personal account and we should be able to accept the transaction.

If there are any further concerns, please make sure to let us know.

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10:50 pm EST
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Home Depot - Appliances, delivery, incompetence

I ordered an entire set of kitchen appliances on November 13 2023. Refrigerator, range, microwave, dishwasher, etc.… Building a kitchen around the appliances and need them installed. However the December 9 install date came and they called and said it would be pushback till January. I called and said that was acceptable then they assured me it would be...

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1:50 pm EST
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Home Depot - New cabinet installation

December 27, 2023 Milton and Shelia Evans 7208 Berkshire Downs Drive Raleigh NC 27616 Home Depot #3616 4901 Capital Blvd Raleigh, NC 27616 Requested Refund for New Cabinet Installation My name is Sherhonda Reid, daughter of Milton and Shelia Evans. I wish to bring to your notice a report of a refund that was requested approximately one month ago...

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9:28 am EST
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Home Depot Your delivery policy

I am 80 years old. I went to your store in Wappingers Falls, NY to purchase a new sink that had a cabinet. I found what I liked and went to complete the purchase. I asked if it would be delivered and if they would bring it into my home. I was told that the item would be delivered to my front door but then I had to get it into my house. I am 80, how could I possibly manuver it to get it into my home. YOUR POLICY OF NOT BRINGING A PURCHASED ITEM INTO THE HOME MAKES IT IMPOSSIBLE FOR PEOPLE OF MY AGE TO DEAL WITH HOME DEPOT.!

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Mr. Helpful
Los Angeles, US
Dec 16, 2023 1:44 pm EST

Hi Jeffery.

We're so sorry for your frustration. This policy is set for liability reasons. All locations have subcontractors available, at an additional cost, which can not only bring the unit into your home but even install it.

Please contact your local Home Depot and they will be glad to assist.

Please let us know if that doesn't resolve the issue.

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3:57 pm EST
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Home Depot - Delivery service for refrigerator

I purchased a refrigerator from your store at 6000 S Gun Club Rd Aurora co. on Dec 5th. I set up an appointment for delivery Dec 11th. I received a text message on the 10th that my delivery time was on the 11th between 2:30 pm and 6:30 pm. This refrigerator is for my 89 yr old Mother in law who lives alone. I drove to her home 45 minutes away arrived at...

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1:21 pm EST
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Home Depot - Return policy

I had a refrigerator delivered on Dec 11, 2023, it would not fit in the door so the delivery people called me and offered to take it back and I said no we would take it in. once we got it in I realized I measured it wrong (My fault) and tried to contact our Home Depot to schedule a return, within an hour, because the delivery men said I had 48 hours to...

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12:24 pm EST
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Home Depot Ge appliances

I purchased a washer dryer set with depiction of what IT placed online with the washer. Fast forward to current status…. The product listed was not delivered. Employees down to GM of Home Depot, along with “professionals” from GE said they don’t do returns. I ordered based on what was depicted online. Was even confirmed online description was incorrect. I am stuck with washing machine. It is not what I wanted but I will take this episode as a [censored]show but I am DONE with this corporation. I have never experienced upper management that is so indecisive

Claimed loss: Stuck with product I did not order. I ordered with agitator

Desired outcome: Am totally frustrated with the outcome of having a product I did not want and given up on any retaliation

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Mr. Helpful
Los Angeles, US
Dec 14, 2023 8:39 pm EST

Hi Ms. Wells.

Whereas we haven't heard anything back from you we can assume the issue has been closed with your approval.

Thank you for letting us assist.

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Mr. Helpful
Los Angeles, US
Dec 11, 2023 10:51 pm EST

Hi Ms Wells.

We're extremely sorry to hear of your frustration and would like to assist.

What model was delivered and on what date? Along with that, please provide the proof you have to show the incorrect item is being advertised.

We look forward to your response.

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9:45 am EST

Home Depot Scam

On November 14 - 16,2023 I was contacted by a person who told me that there was activity on my account and that the people using it were spending it on sex trafficking and pornography. I could lose my social security number if I don;t comply. I was to take cash (in total $28,000) and buy gift cards from your store. I did so in $2000 cards.They said they were watching me. They made me fearful about what was going to happen to me. I reported the card numbers to the person on the phone with the pin numbers. I began to realize this was a scam but I was scared about what they would do.

I took cash from two other Fifth Third Banks $10,000 and another $10,000. I bought cards from Home Depots in the area. I have all the cards and receipts. I am hoping that you will assist me in getting some of this money back through your insurance or through checking if the cards have been used. I filed apolice report JG518914

Please help me.

Claimed loss: $28,000

Desired outcome: recoop some of the money so I can pay bills

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Home Depot contacts

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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