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Richmond Exteriors
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www.richmondguttering.com
www.richmondguttering.com

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Richmond Exteriors reviews 10

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Richmond Exteriors Did a fence in backyard

Did a fence in backyard. Looks grate! Adding to appeal for selling.

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Richmond Exteriors This company lies and doesn't meet their obligations

This company lies and doesn't meet their obligations. My house is suffering damage due to them not completing their job. They won't answer their phone or emails. Don't do business with this company.

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Richmond Exteriors Great customer service

Great customer service. They did a really good job replacing our roof and taking care of everything. Richmond even came back to fix a broken vent part that had nothing to do with the roof replacement.

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Richmond Exteriors Richmond Exteriors did a complete gutter replacement on our house

Richmond Exteriors did a complete gutter replacement on our house. They faced many challenges like a high roofline, uneven terrain, and landscaping. Despite all that, they did an amazing, professional, and thorough job. I want to give a special shoutout to the team they sent over. *** and Ever are real experts and a joy to collaborate with. I strongly suggest considering Richmond Exteriors for your guttering needs.

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Richmond Exteriors We started this process in March

We started this process in March. I understand that things can take longer, but it's frustrating that it's taking so long to get our fence installed. Finally, we received a text saying that they expect to start installing on May 10. I called after 12:30 when no one had shown up, and they told me that they haven't received the fence yet. After leaving a couple of voicemails, Jared Richmond returned my call and rescheduled for June 2. Now we're having issues with rain, and it's been rescheduled again for June 10. They didn't even bother to call and let us know that they wouldn't be coming because of the rain. I tried calling again, but all I got was everyone's voicemail. The next day, I received a call promising that they would come today, June 14. This morning, I got a call saying that they needed to get the oil changed in the truck and would be a little late. My husband called around 12:30 and left another voicemail. Finally, the technicians came by, but not to install the fence, but to check their lines. It's a good thing my husband was home because their drawings were all wrong. The gates weren't drawn in where they were supposed to be, so he had to walk them through it. They said they would be back in the morning after the fencing is loaded on the truck. I chose this company because my family has been friends with the Richmond Family for over 4 generations. I will never make this mistake again with any company that I hire. If it wasn't for the 1/2 price deposit, I would demand my money back!

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Richmond Exteriors The owner, *** Richmond, has been told many times since early December about his workers who were taking off and putting on aluminum

The owner, *** Richmond, has been told many times since early December about his workers who were taking off and putting on aluminum siding. They took off both downspouts on the house right before the heaviest three-day rain in the summer of 2021. The workers knew it was going to rain and said they would come back in three days. During those days, I saw water damage in the basement to many things placed along the wall where the water came in and covered a big area, about 5 inches deep at the lowest part of the floor. When I saw where the water came in, I went outside to see why it came in on both sides of the basement and found out both downspouts were gone. The water had nowhere else to go but into the basement. I called Jerrad's employee Marathol and told her about what happened. She didn't say anything and I don't think she wrote it down. It was many months later that I started to see *** spots on the white linoleum that was put down the summer before, and the basement started to smell like mold. It wasn't until October that I realized the *** coloring was mold because of the water going under the linoleum. On November 5, I called CIH Services LLC to check for mold, and it cost $355.00. On November 29, the Mold Removers came, and it cost $1025.00. Then on December 11, *** that area from *** for $449.51. That's not all. On July 13, *** company was told because the workers didn't cover the outside outlets they were using before it rained, so the outlets didn't work when the workers came back and needed to use them. The electrician confirmed that was the reason for the short circuit, and it cost $189.50. *** first said he would pay for the electrician but not the water damage. The total cost is $2019.01. I sent one letter with the bills, made 6 calls, and sent 2 emails.

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Richmond Exteriors complaints 4

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Richmond Exteriors Nov/Dec 2021 I had my roof and gutters took off and replaced by Richmond Exteriors

Nov/Dec 2021 I had my roof and gutters took off and replaced by Richmond Exteriors. I done paid the invoices on 12/22 but ain't got no payment receipts nor *** for product and workmanship. I left voice mails to ***, Richmond Exteriors, on 1/17, 1/18 and 1/21/22 asking for contact. I ask for Paid in Full receipts for Invoices S14647G (Gutters on house) $1,292.00, and S14647R (Roofs for house and detached garage) $6,650.00. Invoices should also show my $4,000 9/9 deposit. I need to move on from the whole experience which was hard from day one and ask the BBBs expert help with something that should be so easy!

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Richmond Exteriors I hired Richmond Exteriors to take down my old siding and put up new

I hired Richmond Exteriors to take down my old siding and put up new. When the workers took down the old siding, they also took down the spouts. It was supposed to rain, but they left the down spouts off. We had a heavy rain and water came in my basement on the east and west sides. I've never had water come in on the west side in the 12 years I've lived here. The water ruined the linoleum floor and there was a mold smell. I paid $355 for a mold inspector and $1,025 for a mold remediator. The new linoleum will cost $449.51. The workers also didn't cover the outlets outside, so the sockets didn't work. It cost $189.50 for an electrician. Richmond said he would cover the cost of the electrician, but I haven't received a check yet. They said they wouldn't cover anything else.

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Richmond Exteriors We got a new roof put in 2015 'cause of a hail storm

We got a new roof put in 2015 'cause of a hail storm. After 3 years, we noticed a lil' water stain on our ceiling and called 'em to fix it. They never called back or followed up. It kinda went away on its own over the next few years, so we just painted over it and moved on. But in the past year and a half, the leak got worse, so we called 'em again. We made multiple appointments, but nobody showed up or even bothered to call and say they weren't comin'. When we called 'em, they said they had no record of puttin' the roof on or that we were in their database. After tryin' multiple times, I told 'em I'd get my lawyer involved. That day, three people from the company finally called us back. They sent someone to check it out and fix it. He put some caulk on it and said it was fixed. But two weeks later, water was still drippin' down the wall from the ceiling. So we called another roofing company to confirm that the roof was installed wrong, and they confirmed it. We got escalated to the manager, Evan ***. He gave me his personal phone number to send him pictures of the damage inside. But since then, they haven't contacted us back, 'cept to say they can't find our file. Our ceiling is messed up from the water damage and the walls have water pockets in the paint from all the leakin'. I sent all the pictures to the manager, but he hasn't responded. I told 'em that the longer we wait, the more chance there is for mold and maybe even damage to the floor if we get a heavy rain. But once again, no response. We don't wanna sue, but we're willin' to 'cause we got repair quotes that are pretty high. The walls are completely ruined, and so is the ceiling. There's a risk of mold and other problems, but they just brush us off. We do have some documents, texts, and phone calls to prove all this.

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Is Richmond Exteriors legit?

Our verdict: Complaints Board's thorough examination reveals Richmond Exteriors as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Richmond Exteriors stands out for its commitment to quality and security. Clients considering Richmond Exteriors should delve into its customer service record to gauge compatibility with their expectations.

Richmond Exteriors earns 91% level of Trustworthiness

Perfect Trust Endorsement: Richmond Exteriors achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Richmond Exteriors. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Richmond Exteriors has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for richmondguttering.com can be seen as a positive aspect for Richmond Exteriors as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Richmond Exteriors's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Richmondguttering.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Richmondguttering.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a richmondguttering.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several users have reported concerns about the legitimacy of Richmond Exteriors as a job board or recruiter. We suggest that you proceed with caution when using this website and thoroughly research any job opportunities or offers before providing personal information.

However ComplaintsBoard has detected that:

  • Richmondguttering.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The richmondguttering.com may offer a niche product or service that is only of interest to a smaller audience.
  • Richmond Exteriors appears to provide lending services or information on their website. It is important to be cautious when using lending websites, as scams and fraudulent activities are common in the financial sector. To protect yourself, it is important to carefully review the terms and conditions of any loans or financing products, to only work with reputable lenders, and to avoid sharing sensitive personal information with any suspicious websites.
  • The sensitive services provided on this website are hosted on a shared server, which may increase the risk of unauthorized access and data breaches. It is important to ensure that the website has adequate security measures in place to protect user data, such as encryption and secure authentication protocols.
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Richmond Exteriors I thought by hiring professionals to install a fence, I wouldn't have to babysit or hold their hands

I thought by hiring professionals to install a fence, I wouldn't have to babysit or hold their hands. They do it for a living and I thought they would do it the best way to make sure I'm happy. But it seems like Richmond Exteriors should stick to gutters. Our consultation was great, but everything went downhill from there. We signed the contract on December 6, and installation started on December 27. It's now June 8, and our fence still isn't finished. The main issue is the lack of communication from the company, especially with us, the customers. On December 27, the first four corner flags were placed in the wrong spots, which should have been a warning sign. We had to correct the positions ourselves. Then, it was discovered that the posts couldn't be evenly spaced. Instead of talking to us about it, the crew decided to do two 5-foot panels in a 10-foot space, while the other panels were 8 feet long. It looks terrible. Almost a third of the panels are 5 to 6 feet long. I made the mistake of assuming the fence posts would be evenly spaced. When we asked the crew member why the panels weren't the same length and why they didn't consult us, he said it would be more work for him. Later, they said it wasn't in the contract, but it also didn't say the panels wouldn't be the same length. It just said the work would be done properly. The crew member even admitted he started at the wrong point and didn't tell us until the fence was almost finished. The fence was "installed" on January 9. Here are all the issues: - Both gates have gaps where we can unlock them from the outside - The gates weren't installed level, so they don't work properly - There are gaps in sections where we can see through the fence - The post holes weren't filled in, and they left dirt on our lawn, which we had to fix - The panels are uneven and unlevel - There's mud caked onto our new white vinyl privacy fence. They came to fix the gate gaps a week later, but they didn't do anything else, including the mud. They said the rain would take care of it. There's still mud on our fence. I told them we weren't satisfied with the fence when I received the last invoice on February 4. They said we wouldn't have to pay until we were happy with the product. I reminded them of this and listed the issues that still needed to be addressed. They said they would follow up and schedule an appointment to inspect the work. On February 27, someone was supposed to come to our house to talk about the issues, but they didn't show up. I called the company, and they said the person didn't come to work that day. It took until March 5 for someone to finally come and inspect the fence. They agreed that the quality wasn't up to their standards and talked about fixing the gates, panels, and cleaning the mud. They were supposed to call me on March 9 with their response, but I didn't hear back until March 11. They said they had trouble getting responses from outside contractors. That was the last I heard from them until I called on May 11. I finally received an email on May 13, but it contradicted what was discussed in person. They said only the gates and dirt could be fixed and that the fence looked beautiful. This was not what they said before. On May 22, they were supposed to fix a few things, but they called and said they didn't want to do it because of the rain. They never rescheduled, even though the weather has been good since then. I understand that COVID-19 caused some delays, but I've seen other houses in my neighborhood get work done. If they had communicated the difficulties, I would have been more understanding. Instead, I heard nothing for two months. I posted a 1-star review on their website, but it never showed up. Their rating is still 5 stars. I also posted the review on Yelp, and they replied, apologizing for the delay and saying they had been trying to reach out to me. But they never did. They said they still think the fence looks beautiful and offered to fix the gates. They said they would reach out to me, but I didn't hear from them until July 14, when they left a voicemail threatening to file a claim and place a lien on our home if we didn't pay. I called back and told them we weren't satisfied with the fence and listed the issues again. They sent an invoice with a note threatening legal action if we didn't pay by July 20. On July 15, they emailed, saying they were working on a schedule to fix the gates, fill in the post holes, and clean the fence. We didn't see the email until after we called and spoke with Marizol. She apologized for the report they ran on past due accounts and said they would come on August 3 to fix the issues. On July 22, Jessica called again, threatening legal action. I told her we already spoke with Marizol and had a crew scheduled for August 3. She backtracked and said she hadn't talked to Marizol yet. On August 3, they cleaned the fence and adjusted the gates, but the gates still have gaps. They couldn't fill in the post holes because they thought there would still be dirt from the previous job. They said they would come back on August 12. I called on August 10 to remind them about the gates, but they didn't address it in their email response. They also didn't mention the credits and compensation for the remaining balance. This whole experience has been terrible. The lack of communication and poor customer service are frustrating.

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About Richmond Exteriors

Richmond Exteriors, a reputable company specializing in exterior home improvement services, is a trusted name in the industry. With their extensive experience and commitment to excellence, they have established themselves as a reliable choice for homeowners in need of guttering solutions.

One of the key factors that sets Richmond Exteriors apart from their competitors is their unwavering dedication to customer satisfaction. They understand that every homeowner has unique needs and preferences when it comes to their home's exterior, and they strive to deliver personalized solutions that meet and exceed expectations.

Richmond Exteriors takes pride in their team of highly skilled professionals who possess the expertise and knowledge required to handle any guttering project with precision and efficiency. Whether it's gutter installation, repair, or maintenance, their technicians are equipped with the latest tools and techniques to ensure a flawless outcome.

When it comes to materials, Richmond Exteriors only sources top-quality products that are built to withstand the test of time. They work closely with leading manufacturers to offer a wide range of guttering options that are not only durable but also aesthetically pleasing. From traditional to modern styles, homeowners can choose from an array of designs that complement their home's architecture.

In addition to their exceptional craftsmanship, Richmond Exteriors places a strong emphasis on professionalism and integrity. They understand the importance of clear communication and transparency throughout the entire process, from the initial consultation to the final installation. Their friendly and knowledgeable staff are always available to address any concerns or questions, ensuring a smooth and stress-free experience for their customers.

Furthermore, Richmond Exteriors is fully licensed and insured, providing homeowners with peace of mind knowing that their property is in safe hands. They adhere to industry standards and regulations, prioritizing safety and quality in every project they undertake.

With a proven track record of delivering outstanding results, Richmond Exteriors has earned a solid reputation as a leading provider of guttering services. Their commitment to excellence, attention to detail, and dedication to customer satisfaction make them the go-to choice for homeowners seeking reliable and long-lasting exterior home improvement solutions.

In conclusion, Richmond Exteriors is a reputable company that offers top-notch guttering services. With their skilled professionals, high-quality materials, and commitment to customer satisfaction, they are a trusted partner for homeowners looking to enhance the functionality and aesthetics of their home's exterior.

Richmond Exteriors Customer Reviews Overview

Richmond Exteriors, a reputable home improvement company, has garnered a plethora of positive reviews from satisfied customers. With a focus on providing top-notch guttering services, Richmond Exteriors has established itself as a trusted name in the industry.

Customers have consistently praised the company for their exceptional craftsmanship and attention to detail. The team at Richmond Exteriors is highly skilled and experienced, ensuring that every project is completed to the highest standards. From gutter installation to repair and maintenance, their expertise shines through in every aspect of their work.

Another aspect that customers appreciate is the company's commitment to customer satisfaction. Richmond Exteriors goes above and beyond to ensure that their clients are happy with the end result. They take the time to understand their customers' needs and preferences, offering personalized solutions that meet their specific requirements.

In addition to their excellent workmanship, Richmond Exteriors also stands out for their professionalism and reliability. Customers have praised the company for their punctuality and efficient service. They consistently deliver projects on time and within budget, earning the trust and loyalty of their clients.

Furthermore, Richmond Exteriors utilizes high-quality materials and cutting-edge techniques, resulting in durable and long-lasting guttering solutions. Customers have expressed their satisfaction with the durability and functionality of the gutters installed by the company.

Overall, Richmond Exteriors has received overwhelmingly positive reviews for their exceptional craftsmanship, commitment to customer satisfaction, professionalism, reliability, and use of high-quality materials. If you are in need of guttering services, Richmond Exteriors is undoubtedly a reliable choice.

Overview of Richmond Exteriors complaint handling

Richmond Exteriors reviews first appeared on Complaints Board on Aug 26, 2023. The latest review Did a fence in backyard was posted on Sep 3, 2023. Richmond Exteriors has an average consumer rating of 1 stars from 10 reviews. Richmond Exteriors has resolved 0 complaints.
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  1. Richmond Exteriors contacts

  2. Richmond Exteriors phone numbers
    +1 (317) 784-1214
    +1 (317) 784-1214
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  3. Richmond Exteriors address
    3510 S Keystone Avenue #E, Indianapolis, Indiana, 46227-3594, United States
  4. Richmond Exteriors social media
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Richmond Exteriors is related to the Home Improvement and Maintenance category.

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