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Premier Home Pros

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3.0 4 Complaints
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Latest Reviews and Complaints

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Premier Home Pros Shower remodel

Premier Home pros is a scam. They are in the business of taking your money and provide no completed work, no customer service, no respect. They act with impunity. I gave them 4.5 months to complete my shower renovation. They promised to do it in 3 days. They collected $12,875 from me for a shower I can't use. They can't even install the shower door. They...

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4 Premier Home Pros Complaints

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Premier Home Pros VOLATILE, LACK OF CUSTOMER SERVICE

After we made a deposit to start a bathroom renovation, Alan R. Stevens refuses to provide a start date because he needs to reconcile our first project. He has $17, 000 of our dollars when the contract clearly states that our first project would cost $12, 500. The second payment serves as a deposit, and he states in email on 1/20/13 that payment number two would get us "on the company schedule" with a start date. Now he is completely refusing a start date. To add insult to injury, he has been rude, accusatory, and hostile in emails (which serve as great public record) to both my husband and me.

In addition, based on all that we have on hand, Alan allows us the option of canceling our second project at no penalty. He sends us a release addendum with a gag order forbidding us to write reviews on any public forum to include yelp, google, Angie's list... Since we found this suspicious on many fronts, or if anything, lacking integrity, we refused. Needless to say, we are working with Montgomery County Office of Consumer Complaints, and the Maryland Home Improvement Commission.

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Premier Home Pros Poor Workmanship, Poor Attitude.

Alan R. Stevens was my residential neighbor between March 2010 and July 2012. He pressed us to allow him to do some home improvement we had been considering for a while. The quality was shoddy - at best, and when we expressed this he was extremely aggressively nasty and verbally abusive, and left without completing or fixing the project. My husband called, then I called several times and he bullied me on the phone, then hung up (repeatedly). He stopped talking to us, and began allowing his very large dog to run all over our front and back yards, defecating even on our porch. After several loud altercations he decided to move, and to this date has not returned to fix his poor workmanship, even though (thinking he was trustworthy) we have paid him in full.

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alanstev
Montgomery Village, US
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Dec 06, 2012 1:12 pm EST

From Alan Stevens. We shared a driveway with a neighbor who suffers from a Glioblastoma Multiforme Brain Tumor. It has made her mean and incapable of rational thinking. At one time, she was a medical doctor. Now, she is simply incapable of rational thinking. We never did work for her and we never engaged her. This is a false report. My wife's former husband suffered from the same type of tumor. Its not pretty . She suffers daily and we feel badly for her in every way. I remember she was raised in the West Indies and had a fear of dogs from childhood and often complained about our Large German Shepherd. That is really what this is all about. It has nothing to do with our work or our relationship with the neighbors.

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Featured review
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The Owner of Premier HomePro, Alan Stevens, was extremely rude and disrespectful to our neighbors as he was doing work on our other home in Maryland. He repeatedly blocked their driveways with his trucks, told delivery drivers to disregard their requests for them to move their vehicles from in front their driveways, had his German shepherd dog running off...

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Overview of Premier Home Pros complaint handling

Premier Home Pros reviews first appeared on Complaints Board on Jun 11, 2012. The latest review Shower remodel was posted on Oct 9, 2025. The latest complaint Poor Workmanship, Poor Attitude. was resolved on Oct 22, 2012. Premier Home Pros has an average consumer rating of 3 stars from 4 reviews. Premier Home Pros has resolved 2 complaints.
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  1. Premier Home Pros Contacts

  2. Premier Home Pros phone numbers
    Click up if you have successfully reached Premier Home Pros by calling +1 (855) 209-7818 phone number 0 0 users reported that they have successfully reached Premier Home Pros by calling +1 (855) 209-7818 phone number Click down if you have unsuccessfully reached Premier Home Pros by calling +1 (855) 209-7818 phone number 0 0 users reported that they have UNsuccessfully reached Premier Home Pros by calling +1 (855) 209-7818 phone number
  3. Premier Home Pros address
    388 S. Main Street Suite 340, Akron, Ohio, 44311, United States
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    Oct 10, 2025
Premier Home Pros Category
Premier Home Pros is ranked 112 among 174 companies in the Home Improvement and Maintenance category

Premier Home Pros working hours

Mon 8:00 am - 9:00 pm Tue 8:00 am - 9:00 pm Wed 8:00 am - 9:00 pm Thu 8:00 am - 9:00 pm Fri 8:00 am - 9:00 pm Sat 8:00 am - 4:00 pm Sun 9:00 am - 5:00 pm