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Home Depot complaints 2384

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10:13 pm EDT
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Home Depot Generic top freezer refrigerator

I ordered two appliances that were to be delivered on September 21,2023. The washing machine was delivered OK, but the fridge was dented so I refused it. Home Depot was to let me know when the re-delivery would occur, but did not. I had to call in for that. They informed me they could not deliver it until 9/28/23. I was to get a text the night before letting me know the delivery time window, but did not receive anything. I had to call in to get this as well.

Not once did anyone at Home Depot apologize for now wasting an additional four hours of my time, not to mention not having the appliance I needed a week and a half ago. TERRIBLE SERVICE.

The only good part about it was the sales person, Lewis. Your company desperately needs a customer service overhaul.

Desired outcome: I want an apology and a reimbursement for my wasted time.

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6:35 pm EDT

Home Depot No help loading materials

I'm a veteran and a 64 yr. old on disability, i bought almost 1,000 dollars of paneling and lumber today. i asked help loading my items and was told they would be someone right out. i waited 20 minutes and asked again for help, same answer they would be right out. waited 15 more minutes and started loading myself. i had a customer come by and said he would help me but had crew waiting on him to return, but he would tell them inside i needed help, when he went inside i heard him tell them that i was needing help loading. i continued to load my merchandise. when i finished i went to the pro desk and explained what had just happened all i got was sorry, not I'll get you a manager or we will look into for you. i think it fell on deaf ears. This was the poplar bluff Home Depot. I wonder how many times this happens, because like i said didn't seem to be much of a big deal when i reported it. thanks

Desired outcome: treat it like something that was important to the company and not just let it go

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6:28 pm EDT
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In early June, design Consultant George Kilner came to my property at 4616 Venice Way, San Jose, CA to give me an estimation of window replacement. While checking on the windows, he broke one of the blind. He called his manager and said they will replace it for me. I emailed him a few times after the incident but I never heard back. I need money...

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5:14 pm EDT
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bought it DEC 26,2022, having so much trouble using it, so went to custumer service in Panorama City Home Depot, a male staff told me I can be help better if I go to Burbank home depot, I decided to call first and the lady told me it is still under RYOBI warranty and that the extender warranty is not going to kick off after Ryobi warranty expires, she gave...

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2:06 pm EDT
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Home Depot Home Depot Complaint

Order #H4279-108751NB vinyl planking

RE: 45B MARITIME DRIVE, CHARLESTOWN, RI 02813 We went into Home Depot Store #4279 in Coventry, RI, to start an order for TM 8M Oak Knoll WR 23.69 sq footage beginning on December 16, 2022. We have a receipt for said order on 12/16/22 at 1:24pm in the amount of $4239.07. We were told that it ..

HOMEDEPOT Corporate Complaint Desk

[protected]

Desired outcome: need before christmas

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Update by Cheryl19669
Sep 25, 2023 2:04 pm EDT

I recently purchased two different Delta bathroom faucets (Port model and Portwood model) from the Home Depot in tempa, Fl. Both faucets were on the shelf in zip-tied sealed boxes, but both had been previously sold and returned.

HOMEDEPOT Corporate Complaint Desk

[protected]

Resolved

HOMEDEPOT Corporate Complaint Desk +1 478--270--1220

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4:14 pm EDT
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RE: 45B MARITIME DRIVE, CHARLESTOWN, RI 02813 We went into Home Depot Store #4279 in Coventry, RI, to start an order for TM 8M Oak Knoll WR 23.69 sq footage beginning on December 16, 2022. We have a receipt for said order on 12/16/22 at 1:24pm in the amount of $4239.07. We were told that it would not be installed before Christmas, yet it looked possible...

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8:59 am EDT
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Home Depot LifeProof flooring product # [protected]

We purchased 11 boxes of the Brooks Oak Lifeproof flooring, supposed to be scratch prrof and water proof, we purchased this with the last month August 2023 and laid the flooring last week... we moved our stove and refidgeratore and now have scratches on the floor. Both products the Whirlpool stove and fridge came from Home Depot as well. We spent alot of money and an whole lot of time and labor installing our floor to have such a low quality prodcut such as Lifeproof flooring. We purchased this product because of what it claims to be... scratch prrof and water proof. I am really surprised Home Depot would represent and support such a low quality product that is false advertising of a scratch proof product.

Desired outcome: I would like Homedepot to refund money or send someone to replace the flooring AT THEIR OWN EXPENSE AFTER ALL THE MONEY, TIME AND HARD WORK ME AND MY HUSBAND DID FOR A BAD REPRESENTATION OF A TERRIBLE PRODCUT.

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3:12 pm EDT
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Home Depot Home Depot service Complaint

I placed and order online

I placed and order online. Apparently someone bought it from the shelf before they set it aside to be delivered. Thus, my order was cancelled. Now the item is out of stock and I'm going to have to wait for it to be restocked. Problem is, their Halloween decorations sell so fast, I might miss my chance.

When I order online, I expect the item to be reserved immediately and for no one to be able to buy it off the shelf first. That's just not right!

At least my payment method got refunded.

HOME DEPOT CORPORATE COMPLAINT

478 ! 270 ! 1220

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Update by MICHAEL1400
Sep 19, 2023 3:09 pm EDT

Bought granite countertops through homedepot, Discover Marble & Granite was the sub contractor and did a HORRIBLE job. Homedepot offered nothing as Discover said the cabinets were not level however this was not the case confirmed with 6' level and laser no issues.but got help

HOME DEPOT CORPORATE COMPLAINT CENTER 478 ! 270 ! 1220

Resolved

Home Depot Corporate Complaint 5upport 478 ! 270 ! 1220

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1:11 pm EDT
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September 14, 2023 Regarding: The Home Depot, 1900 Brinker Road, Denton, Texas [protected] My husband and I ordered blinds from the Denton, Texas store on August 2 for our newly built house. Within days the measurements were taken at the house and I was told that the blinds were ready. The store agreed to keep the blinds and install them on September...

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10:28 am EDT
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I recently purchased two different Delta bathroom faucets (Port model and Portwood model) from the Home Depot in San Marcos, CA. Both faucets were on the shelf in zip-tied sealed boxes, but both had been previously sold and returned. One box had a missing part, and the other had a part covered with plumbers putty (clearly someone attempted to install and...

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8:17 pm EDT
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ARS 3340 Scherer Dr. St. Petersburg, FL 33716 April, 2023; bought and replaced new air conditioning through ARS June 14; Inspected by City of St. Petersburg, FL and did not pass inspection. June 23; ARS office sent a technician to fix some issues, however, a technician just checked air conditioning and left. He did not fix anything. July 7: ARS office...

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12:28 pm EDT
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I went to the Home Depot in Fayetteville NC this morning to rent a small tree grinder. I rented a smaller one about 6 months ago and I ask the customer service I wants the small grinder. He took me to the larger one and I said that this not one I got 6 months ago. I say it was green and small. He states he do not have any green grinder and he walk away...

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11:13 am EDT
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09/09/23 went to purchase fence block and bags of mortar, concrete ect. About a pallet worth of material upon leaving job buddy said your going to home Depot oh man your going to be all day they will make you jump through hoops and still won't help you. Then a feeling came over me about the last time I went to the depot and recalled a real long drawn out...

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11:02 am EDT
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Home Depot new jersey store

On Sunday June 11th I hade went online to order 2 sheets of plywood that I needed for underlay for my bed. This was The Manahawkin store that I had always used and never had any issues with. I had ordered 2 sheets of plywood at the cost of $29.27 each, Price $58.54, Plus 79.00 to have it delivered to my address at 219 Yorktown Dr. in Little Egg Harbor TWP N.J.. Plus tax of $9.11. I paid with my credit card and got a delivery date for Monday the 12th 8:00 am to 8:00 pm. for yard delivery.

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Home Depot Corporate Complaint Number 478--270--1220 got it resolved.

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5:16 pm EDT
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Home Depot Veteran Discount

09/7/2023 4:00 PM

I used to have a Home Depot Veteran Discount. I tried to use it several weeks ago at the store. Was told that I had to re-register. I just tried following the instructions on their web site. I finally "chatted" with a Home Depot representative. Their representative told me they were sorry, but they could not help me. There was nothing they could do. I followed the steps on the web site and always ended up back were they dumped me. The HD website says to go to SHEER ID for help. I went to the SHEER ID website provided on the HD instructions. I looked for the companies that SHEER ID represents. Home Depot was not even listed!

Desired outcome: I would like to get detailed instructions on how to get my veterans discount, or for HD to simply admit they do not give a veteran's discount.

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2:50 pm EDT
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I paid for the installation of sheet linoleum. On August 28, 2023 the installer Sean from Romanoff Renovations finally arrived at 1:32, not within the 8:00-11:00. He removed the carpet from the master bedroom, installed most of the luan, he prepped the kitchen and utility room that had exisitng linoleum. On August 29, 2023 he arrived at 9:30 am. When he cut...

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11:41 am EDT
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On May 12, 2023, I initiated a phone order to remove carpet and install laminate flooring in a studio apartment I manage. During the call said I was making my selection from the flooring from products listed as “Available in Store Today” in store #0687 to expedite delivery and installation. On May 18, 2023, a measurement services vendor measured the floor...

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7:18 pm EDT

Home Depot Delivery. Gas Cook Stove

I was told home depot would call or text the day before delivery and would call or text 30 min prior to delivery. They did text the day before delivery but never call or text before coming out. After reschedling for the second time they did the same thing, just arrive without letting anyone know they were coming and of course no one was home. Now I have to wait almost another week before the stove will be delivered. This is not how people conduct business, you are supposed to give a estimate time of arrival. I am very dissatisfied with the service that has been provided.

Desired outcome: I would like an explanation as to why a company like home depot would treat their customers like that.I would like an apology and I would like to know that steps will be taken to improve customer service.

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JacPen
, US
Sep 09, 2023 9:51 am EDT
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I have just gone through the same thing. I received a text telling me of my delivery. No one called or texted me. I canceled my order when it did not arrive at the scheduled time. My delivery time was between 2:30 - 6:30. my husband and I were at the store at 7 p.m. (They said my delivery time changed to 6 - 10)

The issue now is getting my money back. I was told I have to wait until they get the appliance back at the warehouse before I can get the rest of my money back that I paid for.

Why do I have to wait to get my money back when your company is at fault.?

M
M
Mr. Helpful
Los Angeles, US
Sep 03, 2023 11:11 pm EDT

Hi Ms Reed.

We are so very sorry that you were inconvenienced in any way. Unfortunately the drivers deliver dozens of products every day and it is difficult to schedule an exact timeframe for your delivery.

You may find it easier to pick up your new appliance and thereby doing it at your own time.

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2:27 pm EDT

Home Depot Service in Mountain Home

We live closer to this Home Depot than any other but when we have questions about if they have what we need and call them you can never get anyone to pick up the phone .I called yesterday several times let it ring 25 or 30 times and no one picks up . I finally drove to Springfield , Mo to get what I needed . They have very poor service ! Sincerely Karen Hayes

Desired outcome: Somebody to answer the phones

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2:14 pm EDT
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Home Depot Pavers

I ordered pavers for a client. They delivered to the wrong house, blocking the person from getting out of the driveway. When I called Home Depot Sherry the "lead" said the driver said he delivered to the right address despite me offering the phone number of the guy that was totally inconvenienced.. but

Home Depot Corporate Complaint People helped me

[protected]

Desired outcome: Replacement

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Resolved

got Help by Home Depot Corporate Complaint Support Desk 478-270-1220

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About Home Depot

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States and beyond. With over 2,200 stores in North America, Home Depot has become a household name for homeowners, contractors, and DIY enthusiasts alike.

The company was founded in 1978 and has since grown to become the largest home improvement retailer in the world. Home Depot's success can be attributed to its commitment to providing high-quality products, exceptional customer service, and competitive prices.

Home Depot's product offerings include everything from building materials and tools to appliances and home decor. The company also offers a variety of services, including installation, repair, and home improvement consultations. Home Depot's knowledgeable staff is always available to help customers find the products and services they need to complete their projects.

In addition to its brick-and-mortar stores, Home Depot also operates a robust online store at homedepot.com. The website offers customers the convenience of shopping from home and features a wide selection of products, including exclusive online-only items. Customers can also take advantage of free in-store pickup or home delivery for their online purchases.

Home Depot is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has set goals to reduce its greenhouse gas emissions, increase its use of renewable energy, and promote sustainable forestry practices.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. With its extensive product offerings, knowledgeable staff, and commitment to customer satisfaction, it's no wonder that Home Depot has become the go-to destination for homeowners and contractors alike.

Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.
How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

Overview of Home Depot complaint handling

Home Depot reviews first appeared on Complaints Board on Jul 14, 2006. The latest review Home Depot does not value my time or me as a customer was posted on Mar 26, 2024. The latest complaint Went to Home Depot to buy 4x8 MDF… was resolved on Oct 10, 2023. Home Depot has an average consumer rating of 1 stars from 11299 reviews. Home Depot has resolved 231 complaints.
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  1. Home Depot contacts

  2. Home Depot phone numbers
    +1 (800) 628-0525
    +1 (800) 628-0525
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    Canada
    +1 (800) 759-2070
    +1 (800) 759-2070
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    Pro Xtra Customer Service, Canada
    +1 (800) 747-3787
    +1 (800) 747-3787
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    Credit Card Accounts, Canada
    +1 (800) 004-6633
    +1 (800) 004-6633
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    Mexico
    +1 (800) 466-3337
    +1 (800) 466-3337
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    USA, Sales
    +1 (800) 430-3376
    +1 (800) 430-3376
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    USA, Customer Service
    +1 (877) 946-9843
    +1 (877) 946-9843
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    USA, Major Appliances
    +1 (866) 875-5488
    +1 (866) 875-5488
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    USA, Consumer Account
    +1 (208) 337-8249
    +1 (208) 337-8249
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    Tournament Coordinator
    +1 (907) 232-6285
    +1 (907) 232-6285
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    38698
    38698
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    Text Support
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  3. Home Depot emails
  4. Home Depot address
    2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States
  5. Home Depot social media
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