Home Depot

Home Depot uses USIG to save money at the customer expense. It has been over a month trying to resolve the poor tile installation. I spoke Carina @ the Silverlake location with a temporary resolution because USIG provide incorrect information. USIG sent an inexperienced installer with no pride in the quality of work the customer pays for. Home Depot completed the selection of materials and the main they wanted to discuss was cost. I went to the Silverlake to pay as instructed and had to wait almost an hour for someone to come to Flooring. I was exhaust, frustrated and livid at Home Depot but USIG was worse. For the 4th time in USIG sent an installer to correct the tile issue, USIG District Manager (Ahmad) breezed through the areas then told more what they couldn’t do rather than what they will do. This USIG District Manager is very dismissive, rude and think customers are stupid.

When the price sticker advertises this shelf as 10" x48" and its states the same thing when you ring it up, thats what I expect it to be. I had them cut this shelf, needing a 28" and 2- 10" pieces. After he cut the first piece then it was brought to my attention one of the 10" would be short by .4 of an inch. If someone needs exact for a project, them that's what they need. Since he had already cut it, I had to go buy another $ 12.98 shelf to get one 10" board. This is deceptive and I guess you have to get a magnifier and read the small print on the item to know what it is since Home Depot is falsely advertising the product. I'm going to start reading all the labels or shop somewhere else if this is their practice..

We paid for a clothes washer about two weeks ago. We were told the item was not in stock and had to be ordered and we were told it would be delivered/installed on 5 October. On the 5th my wife stayed home; but nothing was delivered nor were we notified by the store [Decherd Tennessee] of any change of the delivery date. I went to the store to find out what the problem was. They seemed unaware of their obligation to deliver the washer. After fiddling around on their computer; they claimed the contracted delivery service had had some sort of problem and the delivery date was now changed to 10 October. We were never notified of the delivery problem or the change of delivery date and the 'service desk' personnel seemed to be rather unconcerned about their failure to notify us of the change of delivery date. It is unprofessional and inconsiderate at best.

Home Depot will not allow a non-profit organization to use a $550 refund card!Our volunteer ambulance corps purchased $4,000 of vinyl flooring from Home depot in May 2022. We returned the extra flooring.

Home Depot Corporate Complaint Desk 478 ! 270 ! 1220

We attempted to use the cards for a large purchase in September 2023. The cards were tied to a driver's license number that we suspect belonged to our captain who has since passed away.

Home Depot has refused to allow us to use the balance on the cards. A 90-minute phone call was made to corporate customer service and we were assured we would be able to use the cards. Today, the store manager called and said that he will not let us use the balance on the cards.

Home Depot claims that they are honoring first responders in October. Our experience shows otherwise.

Order WG41154750 (on line order) was damaged and was picked up by Home Depot (Waldorf MD) on Sept 9, 2023. After numerous calls with the Home Depot appliance customer service team where I was put on hold for more than an hour each time, multiple "tickets" have been submitted, and I still do not have my refund as of 29 Sept 2023. It has been 3 weeks!

I ordered two appliances that were to be delivered on September 21,2023. The washing machine was delivered OK, but the fridge was dented so I refused it. Home Depot was to let me know when the re-delivery would occur, but did not. I had to call in for that. They informed me they could not deliver it until 9/28/23. I was to get a text the night before letting me know the delivery time window, but did not receive anything. I had to call in to get this as well.

Not once did anyone at Home Depot apologize for now wasting an additional four hours of my time, not to mention not having the appliance I needed a week and a half ago. TERRIBLE SERVICE.

The only good part about it was the sales person, Lewis. Your company desperately needs a customer service overhaul.

I'm a veteran and a 64 yr. old on disability, i bought almost 1,000 dollars of paneling and lumber today. i asked help loading my items and was told they would be someone right out. i waited 20 minutes and asked again for help, same answer they would be right out. waited 15 more minutes and started loading myself. i had a customer come by and said he would help me but had crew waiting on him to return, but he would tell them inside i needed help, when he went inside i heard him tell them that i was needing help loading. i continued to load my merchandise. when i finished i went to the pro desk and explained what had just happened all i got was sorry, not I'll get you a manager or we will look into for you. i think it fell on deaf ears. This was the poplar bluff Home Depot. I wonder how many times this happens, because like i said didn't seem to be much of a big deal when i reported it. thanks

Order #H4279-108751NB vinyl planking

RE: 45B MARITIME DRIVE, CHARLESTOWN, RI 02813 We went into Home Depot Store #4279 in Coventry, RI, to start an order for TM 8M Oak Knoll WR 23.69 sq footage beginning on December 16, 2022. We have a receipt for said order on 12/16/22 at 1:24pm in the amount of $4239.07. We were told that it ..

HOMEDEPOT Corporate Complaint Desk

[protected]

We purchased 11 boxes of the Brooks Oak Lifeproof flooring, supposed to be scratch prrof and water proof, we purchased this with the last month August 2023 and laid the flooring last week... we moved our stove and refidgeratore and now have scratches on the floor. Both products the Whirlpool stove and fridge came from Home Depot as well. We spent alot of money and an whole lot of time and labor installing our floor to have such a low quality prodcut such as Lifeproof flooring. We purchased this product because of what it claims to be... scratch prrof and water proof. I am really surprised Home Depot would represent and support such a low quality product that is false advertising of a scratch proof product.

I placed and order online

I placed and order online. Apparently someone bought it from the shelf before they set it aside to be delivered. Thus, my order was cancelled. Now the item is out of stock and I'm going to have to wait for it to be restocked. Problem is, their Halloween decorations sell so fast, I might miss my chance.

When I order online, I expect the item to be reserved immediately and for no one to be able to buy it off the shelf first. That's just not right!

At least my payment method got refunded.

HOME DEPOT CORPORATE COMPLAINT

478 ! 270 ! 1220