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Home & Garden Home Depot
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Home Depot

1405 Complaints
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Customer Service

1800 628 0525 (Canada)
1800 759 2070 (Pro Xtra Customer Service, Canada)
1800 747 3787 (Credit Card Accounts, Canada)
1800 004 6633 (Mexico)
+1 800 466 3337 (USA, Sales)
+1 800 430 3376 (USA, Customer Service)
+1 877 946 9843 (USA, Major Appliances)
+1 866 875 5488 (USA, Consumer Account)
2455 Paces Ferry Rd SE, #B #3
Atlanta, New Jersey
United States - 30339-1834

Complaints & Reviews

Home Depot — Online order

I ordered a JD riding lawn mower 7/8 WM11330168. I believed it was shipped around 7/9. It should be here by 7/30. My problem is you already billed my account. I don't think it's legal to bill me 21 days in advance of me getting my product.

I will wait for your response to see if more action is required.

Thank You!

I would have thought the above would be enough. The store is located in Forest Lake, MN. I have to drive 60 miles from Wi. to get to this location.

I guess I will file a complaint to the BBB in WI.&MN.

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    Home Depot — Credit card through city bank.

    Be aware. Do not give your personal information.
    I applied for a cc for home depot and city bank is processing it!!! I gave all my personal information online even my ss# and I even answered matters about my life like work, car that only "I know." my goodness, they know all about me!!! And after all this uncomfortable experience of digging into my personal businesses, they made me jump over hoops and keep me waiting and waiting because "I have no phone number!!!" I canceled.
    It was a nigh mare asking for my information to be removed for their data base. And I am not sure if it happened? There is not privacy."

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      • Ro
        RobtJD Aug 05, 2020

        also be aware that the combined Citi/HD website does not accept you email address as legit, but the MAIN CitiBank and MAIN HD websites do...tell that to the reps at the CB/HD website, don't even care.

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      Home Depot — Check declined?

      I'm not sure what check system you are using but I would highly recommend changing it it's a POS and wasting my money I spend to purchase the checks to give you money. I can go strait to Lowe's and buy the same thing give them a check and walk out a few days later bam shows in the account as a withdrawal. But I can't even purchase 80$ worth of stuff from you pretty piss poor business practice if you ask me and hell I own a business.

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        Home Depot — Polycarbonate sheets

        We purchased $2552.00 worth of ploycarbonate sheets from Home Depot. They were advertised on the H.D.web site as having UV protection. We cut and installed all the product on the 17 windows of our home. We decided to purchase one more sheet. We went to the HD web page and saw the identical product with the exact same SKU number and price and the ad described the product as NOT being UV coated. We have written to Home Depot but got no response.

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          Home Depot — Appliances

          If you need to purchase your appliances in significant quantities please do not do so with Home Depot. We...

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          Home Depot — Product not received #w958576075

          Order was placed on June 11, 2020. As of 6/29 I have not received the order
          nor any correspondence from Home Depot. Package tracking shows UPS
          returned it to shipper on June 17 for hazardous irregularity. I spoke to Michele on 6/29 at 0933 Hawaii time to inquire. All she could do was to
          refund my payment with apologies. I suggested she check with your branch in Pearl City to see if it was in stock so I could pick it up personally.
          She would not listen to my suggestion but to say it will be refunded and I can place another order at the same price. I politely refused and advised her I'll shop someplace else. Oredr # W958576075

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            Home Depot — Refrigerator

            Purchased a maytag refrigerator on april 10, 20. The appliance was delivered the following week... The door to the refrigerator was warped... The
            Door needed to be replaced... When I called home depot in regards to this, they were not nice at all.. One employee, mark accused me of calling a dozen times.. Which was not true in the least... He told me a manager would call me the next day, that never happened...
            I just spoke to the independent service man that had come out to see what the problem was... He informed me that the door was arriving sometime this weekend and that he could come on monday, june 29, 20 to install it...
            I do not appreciate being talked to in the manner the home depot employee did when I called.. Rude rude rude... I know I will never buy another product/item from home depot...

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              Home Depot — Delivery

              Order # H1254-110991: I Purchased a Samsung Washer & dryer on 6/15 from HD in New Hartford NY. At the time...

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              Home Depot — Curbside pickup

              June 23, 2020 Bloomfield Connecticut Home Depot At 6:00 AM EST I ordered a small order a combination of 4...

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              The Home Depot — Ordering and Install

              I ordered a door to be installed from this particular Home Depot location. The first problem occurred when...

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              Home Depot — Back orders and snail shipping

              I ordered a shop light on May 30. Today is June 17. They seem to be blaming all of their on the virus. I...

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              Home Depot — Refrigerator, dishwasher, built-in microwave and oven

              Home depot's customer service is terrible. I went to home depot store #6324 in south florida ave in...

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              Home Depot — Online order

              DO NOT USE THEIR ONLINE ORDERING. I made an order on June 3/20 and found out it would take about a month to...

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              Home Depot — Misbehaving with the residence person.

              hi,
              i have observe the sainik security service bhayander east security lady guard not having manors to talk with residence person. She always seated on chair. Waving her hand in the air adn talk with the room owner. Might be she is new in this organisation or she do not have proper training regard handling the building gate. Please do the needful and give her proper training.

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                Home Depot — 1. The ability to cancel and order. 2. My inability to receive my veterans discount.

                Because of the Covid19 situation, I've had to purchase items through delivery to my home rather than...

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                Home Depot — Promo consumer credit card

                I am in the market for a TIG Welder and wanted to buy it online. There I found the promotion for a consumer...

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                Home Depot — Delivery of items missing items still charged

                I ordered a Ryobi Edger/Trimmer from HomeDepot.com. For some reason, it moved my order to the Harper Wood...

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                Home Depot — Associate

                In the Harbison area of Columbia, South Carolina. The employee name is Seirra Redding. Thankfully, I was able...

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                Home Depot — Services

                We had ordered a product may 6 and since it was going to take to long they said they would cancel the order and give us a refund within two days. That was may 7th we still may 19th have not received our refund and they keep making up excuses that its locked in the system and nothing the store can do . They said they called head office and nothing happened . We still have not received our 328 dollars back and they are not saying when we would get it back. I think they are using the coronavirus as a excuse to not give refunds

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                  Home Depot — Customer safety during covid 19

                  Home Depot is doing a poor job with customer safety within their stores. Aisles are blocked with carts full of product resulting in customers having to ignore the 6 foot distance. Managers don't seem to have a clue about what the safety measures are and this is putting the public at risk. Customers are not required to have face masks which increases the possibility of passing along the virus.
                  Get with it and make some changes!!!

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