Home Depot’s earns a 1.4-star rating from 21 reviews and 2392 complaints, showing that the majority of home improvement enthusiasts are dissatisfied with their purchases.
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thank you
On Aug. 27 I went to the Home Depot on Arizona Ave. and Ocotillo in Chandler with a broken clamp that holds the net across a ping pong table. The first HD employee was very helpful but when a second employee joined us well, as they say 2 heads are better than one, they both went out of their way to find a solution and they were sucessful. Service is not as easy to find as it once was and we found it that day in Home Depot, thank you from a grateful customer. The employee was Steve Faust.
Suzanne Reid
[protected]
Recommendation: hire more employees like Steve Faust.
Home Depot Complaints 2392
New cabinet installation
December 27, 2023 Milton and Shelia Evans 7208 Berkshire Downs Drive Raleigh NC 27616 Home Depot #3616 4901 Capital Blvd Raleigh, NC 27616 Requested Refund for New Cabinet Installation My name is Sherhonda Reid, daughter of Milton and Shelia Evans. I wish to bring to your notice a report of a refund that was requested approximately one month ago...
Read full review of Home DepotYour delivery policy
I am 80 years old. I went to your store in Wappingers Falls, NY to purchase a new sink that had a cabinet. I found what I liked and went to complete the purchase. I asked if it would be delivered and if they would bring it into my home. I was told that the item would be delivered to my front door but then I had to get it into my house. I am 80, how could I possibly manuver it to get it into my home. YOUR POLICY OF NOT BRINGING A PURCHASED ITEM INTO THE HOME MAKES IT IMPOSSIBLE FOR PEOPLE OF MY AGE TO DEAL WITH HOME DEPOT.!
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Delivery service for refrigerator
I purchased a refrigerator from your store at 6000 S Gun Club Rd Aurora co. on Dec 5th. I set up an appointment for delivery Dec 11th. I received a text message on the 10th that my delivery time was on the 11th between 2:30 pm and 6:30 pm. This refrigerator is for my 89 yr old Mother in law who lives alone. I drove to her home 45 minutes away arrived at...
Read full review of Home DepotReturn policy
I had a refrigerator delivered on Dec 11, 2023, it would not fit in the door so the delivery people called me and offered to take it back and I said no we would take it in. once we got it in I realized I measured it wrong (My fault) and tried to contact our Home Depot to schedule a return, within an hour, because the delivery men said I had 48 hours to...
Read full review of Home DepotGe appliances
I purchased a washer dryer set with depiction of what IT placed online with the washer. Fast forward to current status…. The product listed was not delivered. Employees down to GM of Home Depot, along with “professionals” from GE said they don’t do returns. I ordered based on what was depicted online. Was even confirmed online description was incorrect. I am stuck with washing machine. It is not what I wanted but I will take this episode as a [censored]show but I am DONE with this corporation. I have never experienced upper management that is so indecisive
Claimed loss: Stuck with product I did not order. I ordered with agitator
Desired outcome: Am totally frustrated with the outcome of having a product I did not want and given up on any retaliation
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Scam
On November 14 - 16,2023 I was contacted by a person who told me that there was activity on my account and that the people using it were spending it on sex trafficking and pornography. I could lose my social security number if I don;t comply. I was to take cash (in total $28,000) and buy gift cards from your store. I did so in $2000 cards.They said they were watching me. They made me fearful about what was going to happen to me. I reported the card numbers to the person on the phone with the pin numbers. I began to realize this was a scam but I was scared about what they would do.
I took cash from two other Fifth Third Banks $10,000 and another $10,000. I bought cards from Home Depots in the area. I have all the cards and receipts. I am hoping that you will assist me in getting some of this money back through your insurance or through checking if the cards have been used. I filed apolice report JG518914
Please help me.
Claimed loss: $28,000
Desired outcome: recoop some of the money so I can pay bills
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dishwasher
ref ORDER #[protected]
on October 11 2023 I bough a dish washer SAMSUNG DW80J3020US
1.- the dishwasher was supposed to be delivered 0n October 19 but it was delated for around one week later?
2.- the dishwasher malfunction after one month of use, I took a long time for a technician to come to my home, and in his opinion there was nothing wrong but the problem continue the technician came back and try to tell me again there was nothing wrong with the machine so I insisted so he is supposed to get the part to be replaced? I BEEN WITHOUT MY DISHWASHER FOR ANOTHER FEW WEEKS
i FEEL LIKE RETURNING THE DISHWASHER
CAN YOU HELP ME PLEASE
HECTOR MACHUCA
Desired outcome: RETURN IT
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Cub cadet zero turn inventory.
Good day, my complaint is on inventory shown on the Home Depot site in the US Virgin Islands St. Croix. On the site is shown to have four Cub cadet 50 inch cut machines when asked over the phone or in person there were different stories. For example, first story was the machines were damaged that is why they never made it to floor. Story number two they needed to be assembled before being sold. Three there were none in stock and Home Depot may not be selling cub cadets anymore. So why show you still have in stock?
Desired outcome: If indeed there is any in stock put them out for sale.None in stock show out of stock online so that the costumers dont have to waste time and frustration.
LG refrigerator
I bought the LG refrigerator on 11/20/2023 with a promise date of delivery on 11/30/2023. As of this date 11/30/2023 I did not receive a call that this refrigerator would not be delivered. Called the delivery number this morning asking what was to be the delivery time this morning and was instructed that I would not get it today and they could not give me a new delivery date. I told them my refrigerator was empty and had a party planned this Saturday 12/2/2023 and had no way to store food. When I asked for the corporate number the phone went on hold and came back later with a survey. I need this to be resolved as quickly as possible.
Desired outcome: Please replace with upgrade or find me a refrigerator
Damaged goods
Adding wall, base cabinets and pantry along with countertop in laundry room. Base and wall cabinets came in a timely manner and in good condition. Had to wait for pantry and countertop. I had to have 3 pantry cabinets delivered before having one that could be fixed. The first 2 were crushed, one on the side, the other in the back, with a door twisted off...
Read full review of Home DepotReimbursement of the 50.00 and defective merchandise and agreevation.
Made purchase of complete bathroom tub and surround. Pick it up it was defect. Purchase was returned but was not in stock to reorder in time for installation with construction crew. Was to receive a $50.00 for opening a Home Depot credit card. Made another purchase of a microwave which was put on the Home Depot credit card. Received item assuming that the...
Read full review of Home DepotRepair service on my LG refrigerator
I purchased an LG refrigerator from Home Depot in 2016. I also purchased the extended warranty. Yesterday, Nov. 26th.2023 my refrigerator stopped working. Upper section was room temperature and the freezer would not freeze. Today, I called for service on the LG. I had to wait almost 20 min. to speak to someone. I kept getting transfered from one voice mail...
Read full review of Home DepotPro xtra program
Dear Sir/Madam, I am writing to bring to your attention a matter of potential fraud within the Home Depot Pro Xtra program. As a long-standing and loyal customer of Home Depot under the company name Meadowcreek, it has come to my attention that the reward points accrued over the course of several years appear to have been credited to an unauthorized...
Read full review of Home DepotCook Top
Companie advertising. Don't believe any of it. They promote their online entity. If you have a complaint returns are no problem . Outright lie. No problem on anything except Appliance. They don't accept returns on anything unless it was damaged in shipping. Then you have 48 hrs to inform them. Cook Tops microwaves etc. They don't accept anything that is not damaged. If it is wrong unit wrong Amperage or changed your mind. Though You bought it you own it All other outlets give you 30 days to a year Not Home Depot
Claimed loss: .
Desired outcome: Return or exchange refund
Life time flooring
We had our dining and living room done with Lifetime Flooring. Installed these two rooms 10/5/22. We had issues with the installers. They did a horrible job. 4 years earlier we had the kitchen done and we were very pleased with Lifetime flooring. We were trying to reach Rita since July/23. No one ever picks up phone in Auburn, NY flooring when transferred...
Read full review of Home DepotDelivery
I purchased a dishwasher on Monday Nov 13th and was told a delivery date of Thursday Nov 16th, I checked the tracking about noon and it was out for delivery. I later received an email telling me that my dishwasher could not be delivered today. I called to get a new delivery schedule and was told that Monday was my new date and when I asked why I could not get my delivery on Friday I was told that Friday was booked up. I don't understand how Friday can be booked up when Thursday deliveries have not been completed. This is not the first time that I have a problem with deliveries with Home Depot products.
Desired outcome: Deliver my dishwasher on Friday November 17th
Carpet installation
We had a simple carpeting job, but they took over 3 months to get the right measurements, and had to come out 3 times and none of the measurements were the same. Then when we finally were able to have the carpet come in and ready to be installed, the morning they came, the installer figured out the Home Depot got it wrong and said there isn't enough carpet...
Read full review of Home DepotFrigidaire refrigerator
I, Mildred Carneal, purchased this refrigerator at your Home Depot located in Wadsworth Ohio 44281, on October 4, 2023. I wanted a stainless steel so they could not deliver until October 20th. I was ok with that. It was delivered and plugged in and was working. Before the 48 hours were up I noticed the light inside did not stay on, rather it flickered on...
Read full review of Home DepotDishwasher sold at store 1983. Country Side, IL.
I’m writing to express my exasperation with Home Depot Customer Service yesterday at the store in Countryside, IL. Order # H1983-240405. My husband and I purchased an entire suite of LG ThinQ kitchen appliances that were delivered in part on Saturday, November 4th . The dishwasher was not delivered because it was damaged, it was never even taken out of the...
Read full review of Home DepotSkuc1009529437
Went to Gastonia, NC store today. I wanted to purchase the item: sku #[protected], 4 foot Animated Mickey Mouse. The store was out of stock, as well as 35 other stores I researched. I asked if the display model could be sold and was told "no, it is too early in the season". They also said "they would not be getting anymore in stock". Why does every store that I researched have them on display, but none available, and none available on line, and won't sell the display? I feel this is very unfair advertising.
Please respond to: Julie Hunter, email address: [protected]@gmail.com
Thank you.
Desired outcome: I want to purchase the 4ft Animated Mickey Mouse, sku [protected].
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Home Depot emailsthdcustomercare@homedepot.com100%Confidence score: 100%Support
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Home Depot address2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States
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