CB Home Improvement and Maintenance Home Depot Not price matching

Home Depot review: Not price matching

Jeffrey Palmer of Monee, US

Oct 15, 2023 10:53 am EDT

Verified customer

Featured review

On Oct. 9, 2023 I was online looking for a new refrigerator on the Home Depot website. I found one so I saved it and then searched for the same refrigerator on other websites. I found the same one at Best Buy on sale for $1,000.00 less. So I contacted the Home Depot at 20101 LaGrange Road Frankfort, IL 60423 and talked to Sam in appliance and the first question I asked was if you match any price. He said yes so I told him the name and the model number of the refrigerator and he said it is a Whirlpool for $2,249.99 and then asked me where I found it cheaper and I told him at Best Buy and gave him the SKU number and we he looked it up he said he would have to talk to the store manager and get back with me. He called me back and told me a store manager wasn't available today I would have to call back on Monday in which I replied I am busy during the week that is why I'm looking to buy today and told him that you should not advertise that you match any price. I like dealing with Home Depot, I have a credit card from there and the service has always been real helpful but I ended up buying it at Best Buy because I didn't know if the sale would still be going on Monday. Thank you for your time. Whirlpool model WRF535SWHV

Desired outcome: Answer on price match.

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