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Retaliation
I was fired without counseling or prior documentation after I would not falisfy financial paperwork that my store manager advised me to falisify. I tried to reach out to my DM on several occasions but she refuses to return my calls or text. Each time the money was short, my SM advised me to put the correct amount, then he would fix it when he gets in. I...
Read full review of Family Dollar and 3 commentsEmployees
I have been a loyal customer to family dollar for years. I have help the store from being robbed, stolen from, and overall contributed my own money to the company. On March27, 2020 I was badly treated by an employee for no reason. It starts off with me asking a question about a product, and with the employee being on the clock and on a personal cell phone...
Read full review of Family Dollar and 5 commentsmanagement who get their employees to do their personal dirty work!
March 21, As I stood in line at Family Dollar on 801 Gross Rd, store # 10932, the manager from Galloway walked in and when she saw me she was surprised that I had not been to her store, so, long story short, by the time I made it to the register, I was having a conversation with another customer and that is when the manager just started screaming at me in...
Read full review of Family DollarAggressive harassment of community by Family Dollar at 861 Park Ave
The Family Dollar store at 861 Park Ave has a sanitation problem and a noise problem. Photos attached go back a year or so, and show the permanent garbage collection behind the store on Ellery street. This garbage has brought rats to our neighborhood as well as a very disheartening mess that often blocks the street and sidewalk. In addition, there is a...
Horrible employees
I went to the Family Dollar store in florence sc store number 02866 on 2838 w. Palmetto Street, Saturday 21 at 1:42 pm the cashier young girl and there was thus light skin lady not sure she's the manager there but she's always there, were extremely rude to the lady in front of me and in all honestly she was so polite to them. She was trying to use a coupon...
Read full review of Family DollarCustomer service
I visited the family dollar on Easley bridge rd Greenville sc on 03/16 at 530 pm, the manager on duty refused to check me out due to she was about to take a freaking smoke break. Plus when I stated that she could have checked me she stated she had other things to do but yet goes outside for a smoke break. She also stated I could get out of her store. I am...
Read full review of Family DollarEmployee complaint
Good afternoon,
I was store #11301 The morning of March 14th. I purchased over $60 inproduct. There is a coupon on my app that states if you spend over $50 you can use a $10 smart coupon. The store employee informed me that those coupons were not valid right now in light of all that is going on. The store is not honoring those coupons because they know they are going to make their money anyway. I returned to the store a few hours later to Exchange a damaged item. I spoke to another employee regarding the coupon. I was told that the coupon should have been honored. While I was trying to explain to the her, she told me to "stop talking". She was very rude and loud. She had the receipt but topd me i would have to return everything to the store in order for them to apply the smart coupon. I already returned to the store with a damaged item. Was told Family Dollar was not honoring coupons and a couple of the items I intended to buy were never rang up. When i returned to look for them, they were sold.
The employees at this location are already unprofessional. The manager has her son with her behind the counter. The other enployee singing loud.
Please correct this situation. It is unbelievable. I am out $10 and product. Hopeless in Plainfield, NJ
I can be contacted at [protected]@yahoo.com
Sent from my Sprint Samsung Galaxy S20 Ultra 5G.
manager
this is the second time from this store i have been rudely treated today was the last time i was in the store shopping i spend OVER 100.00 each time i go the manager got on the loud speaker telling everyone to leave the store she had an emergency WHY wasnt there a backup if that was the case i have filed another complaint the last time i was treated badly...
Read full review of Family DollarAggressive employee
On 3-7-20 at 9:50 AM My husband and I stoped by your store after our cruise to pick up several items for the trip home. I noticed the clerk having a conversation with a male. My husband went to use the restroom and found both locked with out of order signs. He asked the clerk to use the restroom. She immediately got loud and belligerent. At which time I...
I was overcharged by $10 on a recent purchase
call me i was overcharged by $10,
Charles johnson
[protected]
[protected]@hardtarget-ds.com
Ok this is crazy my third time for information missing or incomplete but they don't tell you what they need, ugh
Managers Threatening Behavior
This is the second time I have submitted this complaint. I asked for a response but never received one. From the lack of response it appears that Family Dollar condones this type of behavior at their stores. As I stated previously, I would like a response to this email. As a minimum, the manager at this location needs to be reprimanded and educated on how...
Read full review of Family Dollarthe cashiers
I don't think it's fare that I have to show I'd every [censored]ing time I go in there. I live in the building off the parking lot. And I am a senior. These young motherfuckers are robbing the elderly every [censored]ing day on that lot. So why would I bring my I'd so some young [censored]ed up person can steal it and I have to pay for another one. Is family dollar gonna buy...
Read full review of Family Dollarservice at local location on clearance items and general merchandise
We are having a serious problem in SW Houston. The sales staff are stealing the inventory from stock, and at this location the staff refuses to mark down clearance items weekly and they have sat for months with the same pricing from November 2019. The foreign element in the area is pagan. During our Christian days that we buy items to utilize for OUR...
Read full review of Family DollarRude employee
I go to this store every day that I get off work an I do have a backpack that I wear so they want me to leave my backpack up front witch doesn't bother me cause I know that's not a great area an I never have trouble with employees putting my backpack behind there counter but when I go in there, but today when I get off work I ask the lady if she would put...
Read full review of Family Dollar and 2 commentsJackie / Night Cashier
First of all I have to say I had REALLY BAD CUSTOMER SERVICE today, as usual I went shopping as every Thursday or Friday for what I need at home due to my schedule at work being hard to shop at the AM. This evening I was walking by the paper towels aisle and I saw the Angel Soft being priced 2$, so I grabbed the bag and head to the front to get checked out...
Store maintenance/Customer service
I go to local Family dollar store a few times a week. Customer service is bad, only 1 cashier work and line of customers is 10-20 people long, people ask where is other cashier and hear arguments from 1st cashier. Store is so dirty, floor, doors, fridge..Feels like shelter for homeless people... Disgusting, seems they never clean the store, people in line complain that store is antisanitarian, no customer service, worth to be closed.. store needs to be cleaned, and get better customer service. Thank you.
Service
Acabo de salir del family dollar y a sido el peor servicio que he recibido. Primero llegue a la fila y un hombre estaba comprando bubble gum pero se tardo demasiado Parecia boracho o endrogado y se siguio llenando la fila . Segundo una cajera llamada Lourdes siguio atendio a la gente que estaba detras de mi cuando yo estaba primero. Tercero la tienda esta bien desorganizada y falta de productos. Cuarto Marco un articulo mal el precio en la caja. Quinto maquina no imprimio el recibo.
Employee threatening me
I walked up to the counter and asked the cashier if the ear buds that had been previously opened were marked down. He said he didn't hear me so I repeated the question. He says, I have no idea what you mean. I looked at the guy next to me in line and he smiled, then the cashier says, oh thats funny huh. How bout I take you outside and break your jaw. I...
Read full review of Family DollarCustomer Service
Sadly the Customer service at this store has gone from bad to rude and disrespectful. I will not be returning. The 2 sales clerks behind the counter seemed to busy and bothered to assist helping me get a phone charger. I am the only one at the counter, they were busy doing paperwork, I ask where the phone chargers were ( I had previously searched for them...
Read full review of Family DollarSafety
I was standing in line and the armed security armored truck security officer walks past me and bumps my shoulder aggressively and all I said was excuse me and he said man get over it was just a brush I said not a word was excuse me and you continue to say man get over it and all I asked was just excuse me in front of the manager that was ringing me up at that counter at the present time even the manager looked at me like yeah. I don't think that was appropriately when he didn't say nothing but look on his face and all I asked was just excuse I immediately left cuz I didn't want no problems to occur but I don't feel that my safety was at hand .
About Family Dollar
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.
Overview of Family Dollar complaint handling
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Family Dollar contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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