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7-Eleven Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

7-Eleven, Inc.

3200 Hackberry Road
Irving
Texas
United States - TX75063

Customer Support Phone Numbers

+1 972 828 7011(Corp HQ) 100 50
+1 972 828 7026(International) 5 2
+1 604 586 0711(Canada) 23 16
+1 800 255 0711(Customer Relations) 73 29
+1 405 682 5711(Oklahoma City) 6 7
+1 432 580 8850(Texas & New Mexico) 23 14
+1 435 645 9595(Park City, Utah) 5 5
+1 808 526 1711(Hawaii) 11 6
Mon24h
Tue24h
Wed24h
Thu24h
Fri24h
Sat24h
Sun24h
Store Locator

Canada

Suite 2400, 13450 102nd Ave, Surrey BC Canada, V3T 0C3

Oklahoma City
2021 S. MacArthur Blvd., Oklahoma City, OK 73128

Texas & New Mexico
Southwest Convenience Stores LLC, 4001 Penbrook St., Suite 400, Odessa, TX 79762

Park City, Utah
Resort Retailers, P.O. Box 681030, 4575 N Silver Springs Rd., Park City, UT 84060

Hawaii
7‑Eleven Hawaii Headquarters, 1755 Nuuanu Avenue, 2nd Floor, Honolulu, HI 96817
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7-Eleven Complaints & Reviews

7-Eleven / nacho cheese

Kr
Oct 07, 2019

I had been eating 7-11 Nacho cheese for almost 20 years. At least once a week if not more it was my favourite treat. I had actually noticed the change in formula for a few years now, but just found this complaint board. I understand things evolve but honestly, this cheese tastes like...

7-Eleven / very bad customer service and management

Da
Oct 05, 2019

This place is poorly ran! I normally stop in in the evening and sometimes mornings. The store owner of this place is very unprofessional. He has employees there that are awful and still keeps them around even after several complaints! One in specific is named Henrietta. I've been coming to...

7-Eleven / nachos

Na
Oct 04, 2019

The nacho cheese has been the only reason I go to 7 11 for over 30 years. There has apparently been a change and the new sauce is disgusting. I have traveled to several locations and believe it to be official that they have replaced the only thing they did especially well with vomit in a...

7-Eleven / unethical behavior towards me and my husband

Su
Oct 01, 2019

Hello my name is Sheila Dennis me and my husband visited this location on 10/1/2019 about 1:15 am and wanted to order a pizza I have done this on several occasions before and have never been asked to pay before even seeing the pizza, and the cashier was very very rude about it and when I...

7-Eleven / being ignored on customer feedback form submitted

Ar
Sep 26, 2019

Below is exactly what I submitted on their website for submitting customer feedback & "guest experience" because as per 7-11, "we can only improve by listening to our guests" and "a 7-11 representative will contact you in a timely manner. An absolute joke! Three different"cases"were...

7-Eleven / guard on duty

Le
Sep 18, 2019

7-ElevenThe guard whos last name is manuel was very unprofessional and provocative. I loaded my paymaya account and it failed with confirmation tru text message. The staff at 7 11 told me I have to wait for 24 hours so I ask for a manager since I already receive a confirmation message tgat it...

7-Eleven / 711 philippines

An
Sep 15, 2019

It's 711 3 day sale. The crew didnt allow me to redeem as many as i can, i have a barcodes ready to scan. I am very disappointed. The item that i was about to redeem is just pepsi 600ml and they allow me just once pc. It's already 11:30 pm so i just have 30 mins left to avail the sale and...

7-Eleven / customer service

Ar
Sep 10, 2019

On September 9th at 3:45 PM I stopped at 7-11 tp purchase gas, snacks, and a drink. As I was proceeded to the cashier to checkout, one of the clerks, who was a African American Female, with red dyed hair was mopping the floor. As I proceeded past her, I said excuse me; she kept mopping and...

7-Eleven / manager/owner

Ja
Sep 02, 2019

Between 10:12 to 10:21am on 09/01/2019, I entered 7Eleven to purchase a Big Gulp. A man approached me VERY Threatening. Told me to get out. Told me, "you have to get out." He said, "We don't serve your type here." I asked him what was wrong with him. I felt threatened. I was put down. I...

7-Eleven / overcharged

Je
Sep 01, 2019

This is the closest 7-11 to my house in Hurst, TX where I buy food, drinks, and cigarettes pretty much everyday. This cashier by the name of "Larry" has overcharged me one other time and it wasn't a problem. This time he was rude and actually threw a quarter at me after asking me how much...

7-Eleven / cashier

Sw
Aug 29, 2019

extremely rude! looked at my husband and i like we were going to steal. never said good morning or even a kiss our butts thank you have a good day. NOT the 1st time . u need to put her through anger management class or get rid of her. we are not the only people that have complaints about...

7-Eleven / nacho cheese sauce

Hi
Aug 27, 2019

Guys! No! This new sauce is HORRIFIC! I've been buying 7-eleven nachos for 35 years now...35 YEARS! I could ALWAYS count on 7-eleven to have the BEST nachos EVER! Did you guys even TASTE this sauce before making this huge decision? Bring back the original nacho cheese sauce and you'll save...

7-Eleven / 711 nacho cheese

Me
Aug 26, 2019

It's Horrible. I'm so disappointed they have changed their original Cheese because the new cheese The only reason I went to 711 is for their cheese, I've been a life long customer and will say that I will be staying away completely from 711. The cheese seems to be rotten, it smells funky...

7-Eleven / nacho cheese

Al
Aug 24, 2019

The new nacho cheese sauce is the worst! The classic nacho cheese and nachos is the entire reason I stop at 7-11 when I want a snack. The new cheese is runny, gross, and tastes rotten. I've had 3 family members complain about it as well. Please please bring back the original nacho cheese...

7-Eleven / employee complaint/laredo taco company-stripes #2281

Ha
Aug 22, 2019

Hello, my name is Michelle M Meier, and i was an employee at my local 7-11 (Stripes-Laredo Taco Comp. store) #2281. I began employment on Friday August 16. 2019 and I self terminated my employment on Wednesday August 21, 2019. Reasons for my self termination are as follows...on Fri. Aug...

7-Eleven / fuji water

Db
Aug 21, 2019

This morning 5:45 am I went to my neighborhood 7-11 to purchase Fuji water and gum. In the refrigerator in front of the Fuji water was a sale sign 2 for $3.33. I was very happy for the sale - I took (4) 1 litter bottles to check out but the sales clerk would not honor the sale price. I...

7-Eleven / employees that work the cash register

Fo
Aug 19, 2019

Complaint about the store located at 6881 Greenville, Dallas, TX 75231. I will not be going back there so that will resolve my complaints about this location. They overcharge you and know they are doing that. My first experience was pretty crazy with 13 transactions when getting 4 items of...

7-Eleven / blue cheese

Ki
Aug 18, 2019

7-ElevenI bought a Blue cheese at launch time and the ranch they gave was expired more than 3 weeks it's almost a month in 2 days and now it's making me throw up. I have all the information attached and if it's needed i'll attach the receipt too. This is not the first time it happens too if it...

7-Eleven / Rewards program

St
Aug 17, 2019

I submitted a claim about not being able to link my phone number with my rewards card and never heard a reply. The phone number is [protected] and should be linked to my account, [protected]. The number is currently linked to another account after i punched it in at the store level. I would...

7-Eleven / e wallet

Re
Aug 11, 2019

I reload using e wallet because i was advised by 7/11 crew that i can use that to pay utilities bill and after doing that they tried to scan what i should be paying suddenly it dint work. Called customer service hotline but they promsise so many things and nothing has been done when i...

711 / maya and other sales associate who would not give a name.

Am
Aug 10, 2019

I was at the Lake June 711 and I wanted to go in and get a bottle of water and a lottery ticket which was totally not to be about $8 and something cents I had $100 bill and the sales associate head over the amount to break the $100 bill and refuse to write $100 unless I bought more stuff...

7-Eleven / getting gas

Be
Aug 08, 2019

I am writing to complain of the person that runs this 7-11 on August 8, 2019. I believe he goes by the name of Raj. I have only been to this store 4-5 times but every time I am in the store, the store owner is rude and very aggressive towards customers Today, I went in for gas and ga...

7-Eleven / clerk-early morning-older woman who is a newer employee, who is continuously rude to customers

Lr
Aug 01, 2019

I have been buying my gas in this store for eight years, as I live right down the street. This woman is extremely rude to the customers, especially, black and brown skinned people, however I am white and she is rude to me and my husband as well. She watches our every move. She tells us we...

7-Eleven / terrible cashier/clerk

Ya
Aug 01, 2019

I'm not sure of the clerks name but it's an older white male with glasses. He was very blunt with me and grabbed the wrong juul pod pack ( gave me a 3% box that cost $11.36) instead of the (5% pack that cost $11.80) instead of offering any way to sort it out he blamed me for the mistake by...

7-Eleven / staff rudeness behavior and unprofessional treatment with customer

Fa
Jul 27, 2019

To whom it may concern, Today 27/07/2019, I purchased two coffee melts at 7/11 (135 Windsor Rd Northmead, New South Wales). when I was at the counter to pay for the coffees Staff started argueeing with customer, humilating the cutomer and indicating to charge the customer for thripple time above...

711 / employment

Pa
Jul 23, 2019

Visited a local 7 11 store located in Beeville, Texas, on July 12, 2019 and was making a purchase which at this time had noticed a tablet with the "we are hiring" at 7 11 which I took one sheet from the tablet and upon arriving at my home of residence applied for a cashier position. The...

7-Eleven / gas

Be
Jul 21, 2019

Purchase 5 dollars @ 2.39 per gallon..now my car will not stay running and make noises and black smoke coming out of tail pipe... I had been driving with no problems. Was almost on E... That's what made me stop... Also realized that something was wrong as not long after pulling off and got maybe less than 2 milles from the gas station my car cut off .

7-Eleven / new 7-11 store and gas station in development less than 250 ft from an elementary school

Vl
Jul 12, 2019

7-Eleven is building a convenience store and gas station dangerously close (less than 250 ft) to an elementary school and playground on Dobys Bridge Rd, Fort Mill SC. Gas fumes contains Benzend, which can lead to immense long-term health concerns, like leukemia, for teachers and student...

7-Eleven / products neglect

To
Jul 12, 2019

The last couple of days at the 7/11 there have been several cases of water and Gatorade and other beverages that are in plastic bottles that have been left outside for days in the hot sun just baking away and not being brought in and that is so bad that the plastics are releasing...

7-Eleven / employee

Sw
Jul 11, 2019

I went to 7 eleven to get a icee because it's free icee's today because it's 7/11. I arrived at around 10am and was told free icee's were starting at 11am. So I asked for a cup, because for some reason ALL of the cups were behind the cashier. The younger female employee gave me a cup. When...

7-Eleven / policy on drink refills and condescending clerk

Re
Jul 09, 2019

The refill policy at 7-11 now does not allow 7-11 cups plastic cups to count as a refill for the re-fill cheaper price. The clerk said the cups were considered one use only. Now the cheaper price is nice, but the bigger issue is the cup being considered "one use only"! If this is there...

7-Eleven / advertising says 1 thing not true

St
Jul 06, 2019

7-ElevenNot trying to be order anything but if a sign says they have a deal 3 for 3 and I go to get three taquitos and they charged me five bucks even though the sign says three for three and then they tell me that they are not doing that advertisement or that deal right now I feel a little...

7-Eleven / store manager (store no 37795)

Ni
Jun 28, 2019

Friday, June 28, 2019 at 1:45 pm The way of talking of store manager was so rude. How the manager can talk with the customer like that. Vaccume was not working and went inside to talk about that, But the way store manager was talking, was tatally disrespectful. I request you to solve thi...

7-Eleven / rude employee/clerk

Tr
Jun 26, 2019

Im a regular at one of your stores at Moret st. Sampaloc, manila. One of my encounters with one of your very rude and arrogant clerk staff in the name of jerome was very dissatisfied. On my way approaching the counter his face was already in displease, i dont know why but thats how i see...

7-Eleven / complaint

Ri
Jun 10, 2019

Dear Sir/ Madam I have previously send you e mail but still haven't had any response. I would like to know the E mail for the human resources team to file a complaint. Because i don't think it will be appropriate for me to submit this kind of complain online. I would really appreciate if...

7-Eleven / service

As
Jun 06, 2019

I visited 7 Eleven Located at 8315 Steele Creek Rd. Charlotte NC 28217 today around 1:00- 1:15 today to get a snack. I decided to get a bag of Sour Cream & Onion Lays Chips and saw that there was a deal buy 1 and get the other for $1. So I got the Sour Cream & Onion chips and a bag of...

7-Eleven / unauthorized debit card

Ra
May 29, 2019

Yesterday 05/28/19 ; 20:38 i went to store located in 205 WASHINGNTON BLVD, in Roseville Ca, and i only bought a small piece of snack value 1.39 i have ticket, however in my bank account movements appear a charge for 100 dollars, I`m very disappoinment about this, it seems to be an assault...

7-Eleven / store manager

Jo
May 29, 2019

My name is john sanders. I went into your store at corner of 46 and 17-92(French ave) Ive been going there for some time. I go in the mornings get brfast sandwich and Cuban sandwich because they run out. I usully go back and have them flat heat my Cuban at end of day never had a problem...

7-Eleven / harassment

Ch
May 28, 2019

The manager from 7-11 in store # 34694 has been trying to convince me to go out with him for money. Always saying uncomfortable things to me as i walk in to the store with my children and this morning he was saying more things at the front door of this store and waited for me to finish...

7-Eleven / disturbing the peace

Ia
May 20, 2019

There is a 7 eleven located at 3900 Martin Luther King ave SW in Washington DC that continues to disturb the peace with their building alarm. They have people around the building that hangs there and make noise. Instead of them calling the police they cut their building alarm on to try to...