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7-Eleven Customer Service Phone, Email, Contacts

7-Eleven
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1.2 2 Reviews 906 Complaints
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7-Eleven Reviews 908

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F
5:14 pm EST

7-Eleven Beware of the 7-eleven near zoo in brevard county florida

While this review is not our personal experience, the call from a long time family friend who's been a florida resident all of his life has made us aware after we ourselves have been here for more than 41 years ourselves, that we will never patronize the 7-eleven near the brevard zoo, ever again. Our friend was so upset but more so he was shocked at the abuse he received from an "employee" there today. Apparently even the manager is afraid of the employee who had just come into "work" with a giant attitude & an over load of aggression she was wanting to "throw" at someone & our friend was the receiver. When places of business are this unsafe for their customers there's no need to choose that place, for anything. Hopefully this store has audio & video & maybe they'll view the abuse their "employee" showed towards this man. Even to the point of her chasing him outside in the parking lot to "finish" cussing him out. He said he knew what she "really" wanted & it was without a doubt, she wanted it to be racial because it was obvious she didn't want to be there to work, at least not today & took "whatever" out on him. No way will we ever go there now. We live very close to this 7-eleven & have frequented it for fuel & sometimes snacks, but, never again. Things have "changed" even here.

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7:20 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

7-Eleven Horrible

Went to 711 on bougainville drive at 2 and the Filipino lady did not want to help cause she said no change for 100. I asked about the vending machine to get change when needed. She said she cannot and showed me all 1$ bills. What she did was vemd money for her drawer and tell a customer no. I left the [censored] and told her ill go elsewhere.. what that lady was, is LAZY

Recommendation: No

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Update by Leanne Lukela

At 2 pm. Bougainville 711 in honolulu, the cashier is lazy and did not want to vend change. I only had 100$ bill, I asked her why can't she vend the change, I worked at a 711 and you can vend it. She was stunned that I asked. She bended 1 $ bills probably to top off her till instead ,and told me only do this showed me the 1$ bills. What she is is lazy and needs to be reprimanded ill never go to any 711 again ..I left the things and the counter and told her ill go elsewhere, you can put this away

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  1. Pros
    1. 24/7 Convenience
    2. Diverse Product Mix
    3. Global Brand Trust
    4. Frequent Promotions
    5. Loyalty Rewards Program
  1. Cons
    1. Limited product variety compared to supermarkets
    2. Higher prices due to convenience markup
    3. Inconsistent store experience across franchises
    4. Limited fresh food options compared to grocery stores

7-Eleven Complaints 906

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6:24 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Subject: Formal Complaint Regarding Unlawful Termination and Mistreatment at 7-Eleven Establishment Dear [Corporate Representative], I am writing to formally register a complaint regarding the unjust termination of my employment at the 7-Eleven establishment located at Turlock Geer Road. This termination, coupled with ongoing mistreatment and hostile...

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8:48 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

7-Eleven Adapter which was bought last week from east point mall.

I bought an adapter from 7/11 and went to return it within half hour, I was told that the manager is not on place so need to come the next day as the staff are not authorized to do it. I came the next day and the manager left early and they asked me to come after chinese new year holiday again as she is on leave.

I again arrived after the holiday and I get the same response, this is the service when someone is returning the product and I showed it to the staff that I haven't even opened the package and it was a very ridiculous experience as while buying the staff is good but while returning they are just ignoring the customers.

Desired outcome: I want a complete refund as i travelled so many times just to return this item.

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1:30 am EST
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The 711 on mohr ln in Concord California off of monument Blvd has a group of men from India who work as cashiers but once I get to the counter to pay for my food they use their machine to steal over 600$ from my EBT card. They steal from poor people which is very low and horrible. They steal from women with families only a low life does something like...

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Is 7-Eleven Legit?

7-Eleven earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds 7-Eleven to be a trustworthy company. Although there's a 5% resolution rate for customer complaints, which deserves attention, 7-Eleven is known for their high standards and safety. If you're thinking about dealing with 7-Eleven, it's wise to check how they handle complaints.

We found clear and detailed contact information for 7-Eleven. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of 7-Eleven's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

7-eleven.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

7-eleven.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up 7-Eleven and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While 7-Eleven has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 906 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the 7-eleven.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to 7-Eleven. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:59 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

7-Eleven Ripped off!!!

I went and made an offer for 20 wedges for $7. Waited for it to be made, when I received it my wedges were tiny and did not even fill half of a take out box. Went back inside and showed the person working, and expressed my disappointment on how small the amount of food I received. They showed me the rest of the bag and said that that is what they had. No understanding or any way to resolve my problem.

Desired outcome: I want to be reemursed,

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1:05 pm EST
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On Sunday 11-19-2023 at 7:42pm I went into 7/11 in Temecula,CA store 33613 At 44260 Apis Road Temecula CA 92592 I put in my DoorDash account card and asked to withdraw $100. It asked if I wanted a balance Inq and I said no. It also asked which account and how I wanted my receipt, I said paper. It then asked one more ambiguous question about receiving...

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2:36 am EST
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7-Eleven Cash-in refund not processed immediately

Cash-in took minutes to hours before it gets credited to my account. Manager said, the cashier experienced timeout reason that it was not processed. So they will reprocess it and it will take 2-3days for the crediting. It’s unfair for a customer to wait that long despite the fact that it was supposed to be instant cash-in. All I need is to cancel the transaction for me to get a refund and I’ll have another 7/11 store do it successfully for me. Let me note that the cashier who did the transaction also has given a short change. So why do I not deserve immediate resolution from incompetence/negligence made by your employee. Very simple logic.

Claimed loss: 9000 pesos

Desired outcome: 9000 pesos

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1:47 am EST
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7-Eleven Cashier’s behavior

I had a bad experience when I was at Kapalama 7-Eleven. I bought some food and beverages, and this young guy cashier was so unprofessional and offended me by asking how I paid for my item in cash or EBT. That was so unprofessional that you could hurt anyone's feelings.

This happened Wednesday from around 4 pm to 5 pm. When your Cashier asked me how I paid for my item, he asked me for EBT or cash, which is uncomfortable to ask that way!

Desired outcome: I wanna speak to the manager to avoid this unprofessionalism

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5:13 pm EST
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I have been going to the 7-11 on Van Nuys Blvd and Valerio St in Van Nuys, CA for over 20 years. Today, 11/10/2023 at 1:30 PM, the rudest older man who was behind the counter threw my lottery tickets back at me and snottily told me to scratch them off and had me move aside. I have never been told before to scratch off the bottom code. I have never seen the...

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12:21 am EST
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I am a long time customer of store #26350 in Pompano Beach Florida and this is the second time that I have been rejected a sale. Unfortunately my wife and I went to this store to purchase 2 cases of white claw black cherry seltzer and a pack of American Spirit cigarettes. My wife did not have her ID and I was in my pajamas so I went inside to make purchase...

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3:28 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

7-Eleven Sour cream & strawberry milk

I went to a 7-11 located at 274 Bay Shore Rd, North Babylon, NY 11703 at approximately midnight on Friday, Nove. 3, 2023. I purchased a pack of cigarettes, a banana, a pint of sour cream & Nestles Strawberry milk. The clerk did not give me a receipt. I charged my purchase on a credit card. When I got home, 4.5 miles away, I opened the sour cream to find a large circle of green mold in top. The strawberry milk was curdled. I returned to the store the next afternoon and respectfully explained the situation to the same clerk who had waited on me originally. He told me he couldn't refund my money. He said because the container from the milk was empty, I must have consumed it. The milk caused me to vomit so I discarded it. He told me to take another sour cream but I was going out for the evening and would have no way to refrigerate it.

I want my money back!

Claimed loss: $5.00

Desired outcome: Full refund

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5:03 am EDT
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On 10/30/2023 at or about 0320 I went into the 7/11 at 2900 W. 15th St, Plano, TX 75075 as I do. regularly on Thursday, Friday, Saturday, and Sunday. I enter this store on the regular, as I am a registered nurse, and I work in a hospital located directly across from this store's location (I spend A LOT of money in this store weekly $250+). On this day, I...

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10:45 pm EDT
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October 25, 2023 time 6:25pm 9526 Sepulveda Blvd, North Hills, CA 91343 the afternoon employee charged me 20 dollars for two extra large big gulps, 2 maruchan soups and coke for 2x4 dollars. I told him that it was a lot of money for that and he started insulting me so I asked him to return my 100 dollar bill, he returned it rudely and told me that he wasn't...

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D
9:44 pm EDT

7-Eleven my pizza and duty manager

at 7.[protected] i went to 7-11 @ 901 n. rancho lv. nv. 89106 to buy a pizza. the counter girl took my order - i -paid and asked her to cut it in squares - she said . the 20 something duty manager -came over and told her no. i showed the man. on duty how and told him squares were even easier - he told me before i was finished ( in front of the 2 counter girls to " shut up " .) one of the counter girls told him - she - would do it - she - knew how , he told her no he would cut - i told him i did not want him cutting or touching my food - he did anyway - and his way . he called his store manager at home, and she said if he wants it in squares tell him to go to Dominick's or pizza hut! then he said were done little man !? that store has always been ghetto - but - now it's getting worse. the duty man. is about 5.11 slender - tattoos on both arms - and mid 20s to late 20s and black. there were two counter girls who heard everything!

Desired outcome: now- what do you think. if you don't know - have your boss call me . [protected] .

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Update by dell ahmed
Oct 18, 2023 9:45 pm EDT

70.40 pm

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V
11:03 am EDT

7-Eleven Aweful customer service manager and morning staff

Manager is extremely rude and needs customer service training I will never spend another dime at this location NEVER!

I would hope that your franchise contacts this store and explains to the manager how to treat people that spend their money at this store. Also the store is often a mess and dirty I am so upset, and it makes me not want to visit another store I have wawa and sheets in my area and I have never been spoken to so rudely.

Desired outcome: I WOULD APPRECIATE A RESPONSE

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6:24 pm EDT
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I was at my local 7 eleven today and unfortunately, this isn't the first time this has happened or the second time. I have spoken to the manager (Mani) about this in the past, and it is still happening. Mani is putting profits before everything. This time, I will be reporting this to the Department in Utah who handles food and safety issues because Mani...

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7:08 pm EDT
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7 eleven employee very rudely approached me as I was attempting to refill my cup with ice which I have had no problem doing and paying for the normal regular price of a refill. Not only did he approach me with an attitude speaking very aggressively to me, but when I asked him what the problem is with me doing my normal refill that I’ve only began doing thi...

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2:21 am EDT

7-Eleven Every deal on the seven eleven app is unavailable always at this store

For example, the smoothie machine is always being “cleaned” during any deal like the smoothie while refuling. And another example is when there is a free chocolate for 7 taps on the app or iced tea it would be unavailable. Also, the chocolate powder for the coffee machine is always unavailable.

I have seen the owner personally turn the smoothie machine of while I was filling up gas

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7:28 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

The general manager DANNY is unhinged and unprofessional. Followed me to my car screaming obscenities at me in front of a parking lot full of people all because I wasnt aware that it was my turn in line. This man approached my vehicle to physically attack me and I am a female. When I rolled my window up he continued to yell and follow my car. Pretty...

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12:05 pm EDT
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I went in last night 09/16/2023 at 19:14 pm to get a few thing's and load my cash app. The total was $265.93 I gave him $276.00 he counted it a couple of time's behind the register. He gave me my receipt and.07 cents. He was running both registers and waiting on me and another man. He was rushing it was kinda busy. I didn't even realize til later that he...

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5:41 pm EDT
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I was trying to grab a snack before jury duty so I grabbed a bar and was grabbing a drink. He comes around the corner with a baton yelling." Get out get out right now. Get out." I asked him why he didn't say anything so I assumed he thought I was stealing... mind you the bar is in my hand, and the drink as well. The lemonade i was just checking the...

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About 7-Eleven

Screenshot 7-Eleven
7-Eleven is a multinational convenience store chain offering a variety of products including snacks, beverages, groceries, and ready-to-eat meals. They also provide services such as ATMs, fuel, and often sell lottery tickets. Open 24/7, they cater to customers seeking quick purchase options day or night.
How to file a complaint about 7-Eleven?

Here is a comprehensive guide on how to file a complaint with 7-Eleven on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with 7-Eleven in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with 7-Eleven. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint with 7-Eleven on ComplaintsBoard.com.

Overview of 7-Eleven complaint handling

7-Eleven reviews first appeared on Complaints Board on Sep 6, 2006. The latest review Turlock 7/11 employers owner hadi are toxic evil people was posted on Mar 8, 2024. The latest complaint overcharged on item was resolved on Feb 22, 2017. 7-Eleven has an average consumer rating of 1 stars from 908 reviews. 7-Eleven has resolved 50 complaints.
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  1. 7-Eleven Contacts

  2. 7-Eleven phone numbers
    +1 (972) 828-7011
    +1 (972) 828-7011
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    Corp HQ
    +1 (972) 828-7026
    +1 (972) 828-7026
    Click up if you have successfully reached 7-Eleven by calling +1 (972) 828-7026 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (972) 828-7026 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (972) 828-7026 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (972) 828-7026 phone number
    International
    +1 (604) 586-0711
    +1 (604) 586-0711
    Click up if you have successfully reached 7-Eleven by calling +1 (604) 586-0711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (604) 586-0711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (604) 586-0711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (604) 586-0711 phone number
    Canada
    +1 (800) 255-0711
    +1 (800) 255-0711
    Click up if you have successfully reached 7-Eleven by calling +1 (800) 255-0711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (800) 255-0711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (800) 255-0711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (800) 255-0711 phone number
    Customer Relations
    +1 (405) 682-5711
    +1 (405) 682-5711
    Click up if you have successfully reached 7-Eleven by calling +1 (405) 682-5711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (405) 682-5711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (405) 682-5711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (405) 682-5711 phone number
    Oklahoma City
    +1 (432) 580-8850
    +1 (432) 580-8850
    Click up if you have successfully reached 7-Eleven by calling +1 (432) 580-8850 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (432) 580-8850 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (432) 580-8850 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (432) 580-8850 phone number
    Texas & New Mexico
    +1 (435) 645-9595
    +1 (435) 645-9595
    Click up if you have successfully reached 7-Eleven by calling +1 (435) 645-9595 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (435) 645-9595 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (435) 645-9595 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (435) 645-9595 phone number
    Park City, Utah
    +1 (808) 526-1711
    +1 (808) 526-1711
    Click up if you have successfully reached 7-Eleven by calling +1 (808) 526-1711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (808) 526-1711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (808) 526-1711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (808) 526-1711 phone number
    Hawaii
    More phone numbers
  3. 7-Eleven emails
  4. 7-Eleven address
    3200 Hackberry Road, Irving, Texas, TX75063, United States
  5. 7-Eleven social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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