Family Dollar’s earns a 1.2-star rating from 2317 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Aggressive employee
On 3-7-20 at 9:50 AM My husband and I stoped by your store after our cruise to pick up several items for the trip home. I noticed the clerk having a conversation with a male. My husband went to use the restroom and found both locked with out of order signs. He asked the clerk to use the restroom. She immediately got loud and belligerent. At which time I...
I was overcharged by $10 on a recent purchase
call me i was overcharged by $10,
Charles johnson
[protected]
[protected]@hardtarget-ds.com
Ok this is crazy my third time for information missing or incomplete but they don't tell you what they need, ugh
Managers Threatening Behavior
This is the second time I have submitted this complaint. I asked for a response but never received one. From the lack of response it appears that Family Dollar condones this type of behavior at their stores. As I stated previously, I would like a response to this email. As a minimum, the manager at this location needs to be reprimanded and educated on how...
Read full review of Family Dollarthe cashiers
I don't think it's fare that I have to show I'd every [censored]ing time I go in there. I live in the building off the parking lot. And I am a senior. These young motherfuckers are robbing the elderly every [censored]ing day on that lot. So why would I bring my I'd so some young [censored]ed up person can steal it and I have to pay for another one. Is family dollar gonna buy...
Read full review of Family Dollarservice at local location on clearance items and general merchandise
We are having a serious problem in SW Houston. The sales staff are stealing the inventory from stock, and at this location the staff refuses to mark down clearance items weekly and they have sat for months with the same pricing from November 2019. The foreign element in the area is pagan. During our Christian days that we buy items to utilize for OUR...
Read full review of Family DollarRude employee
I go to this store every day that I get off work an I do have a backpack that I wear so they want me to leave my backpack up front witch doesn't bother me cause I know that's not a great area an I never have trouble with employees putting my backpack behind there counter but when I go in there, but today when I get off work I ask the lady if she would put...
Read full review of Family Dollar and 2 commentsJackie / Night Cashier
First of all I have to say I had REALLY BAD CUSTOMER SERVICE today, as usual I went shopping as every Thursday or Friday for what I need at home due to my schedule at work being hard to shop at the AM. This evening I was walking by the paper towels aisle and I saw the Angel Soft being priced 2$, so I grabbed the bag and head to the front to get checked out...
Store maintenance/Customer service
I go to local Family dollar store a few times a week. Customer service is bad, only 1 cashier work and line of customers is 10-20 people long, people ask where is other cashier and hear arguments from 1st cashier. Store is so dirty, floor, doors, fridge..Feels like shelter for homeless people... Disgusting, seems they never clean the store, people in line complain that store is antisanitarian, no customer service, worth to be closed.. store needs to be cleaned, and get better customer service. Thank you.
Service
Acabo de salir del family dollar y a sido el peor servicio que he recibido. Primero llegue a la fila y un hombre estaba comprando bubble gum pero se tardo demasiado Parecia boracho o endrogado y se siguio llenando la fila . Segundo una cajera llamada Lourdes siguio atendio a la gente que estaba detras de mi cuando yo estaba primero. Tercero la tienda esta bien desorganizada y falta de productos. Cuarto Marco un articulo mal el precio en la caja. Quinto maquina no imprimio el recibo.
Employee threatening me
I walked up to the counter and asked the cashier if the ear buds that had been previously opened were marked down. He said he didn't hear me so I repeated the question. He says, I have no idea what you mean. I looked at the guy next to me in line and he smiled, then the cashier says, oh thats funny huh. How bout I take you outside and break your jaw. I...
Read full review of Family DollarCustomer Service
Sadly the Customer service at this store has gone from bad to rude and disrespectful. I will not be returning. The 2 sales clerks behind the counter seemed to busy and bothered to assist helping me get a phone charger. I am the only one at the counter, they were busy doing paperwork, I ask where the phone chargers were ( I had previously searched for them...
Read full review of Family DollarSafety
I was standing in line and the armed security armored truck security officer walks past me and bumps my shoulder aggressively and all I said was excuse me and he said man get over it was just a brush I said not a word was excuse me and you continue to say man get over it and all I asked was just excuse me in front of the manager that was ringing me up at that counter at the present time even the manager looked at me like yeah. I don't think that was appropriately when he didn't say nothing but look on his face and all I asked was just excuse I immediately left cuz I didn't want no problems to occur but I don't feel that my safety was at hand .
Refund and rude assistant manager
Assistant manager lanette is her name in union ms store was very rude and unprofessional using profanity while speaking with me I shop with family dollar daily after this incident I will no longer do business there I asked for a refund on clothing I bought would not give refund too same card put refund on gift card I did not pay with gift card I paid with debit card so why come I can't get money back on debit card? I need answers thanks a concern shopper
Electronics
I bought and electronic game system and had it not even 24 hours. It didn't work properly and returned it. Was told I couldn't return electronics open. Is that correct. I disputed this and said it was defective what was I to do. They said it's clearly posted we do not accept opened electronics. I said well I need at least store credit. That's what I got...
Read full review of Family Dollarpropane
I went to purchase a propane refill tank. It was 15 minutes until the store closed. The cashier told me she did not know how to ring propane up on the register. I then asked the other employee that was just standing there if she could help me with my purchase. She said that they" could not sell propane after a certain time." I then asked "what time wa...
Read full review of Family Dollarbroken product
I write this complaint because I feel humiliated and scammed by the store manager Ashley who has a totally wrong sense about the sales and custome service policy since in the afternoon today my wife and I went to buy some things and spent 102.00usd We are regular customers since we live only 2 blocks from the store 25/2/2020 Traductor de...
Read full review of Family DollarEmployee Disrespectful
I was in the Family Dollar on Potranco (Store# 08296) on 2/24 @ about 3:30-3:45 and the older gentleman that was doing stocking I'm assuming was very disrespectful to this young lady when she was asking a ? about a coupon issue. He started having an attitude grabbing detergent items off the shelf almost yelling at her. She was respectful telling him it'...
Read full review of Family Dollarcustomer service
First I want to say the lady Amanda that cashed me out on this night of 2/22/20 was super nice. Very professional I am sure she will inform you of the other employees behavior and actions toward customers. Amanda did not approve of her actions and the things she was saying. This is the third visit I have had the displeasure of hearing this woman on personal...
Read full review of Family DollarStale Carton of Newport cigarettes 100's
I Brought a carton of cigarettes Newport 100'S from FAMILY DOLLAR upon getting home and opening them i found that at least half the carton was stale.I really am a loyal customer OF buying newports been one for many years now, I know it is not ypur company that does bad business with it customers, it may have been a mistake on someone else part by not...
Read full review of Family DollarVery poor customer service
On Saturday Feb 22 2020, I went in the Family Dollar to get laundry detergent, the shelves were practically empty. I eventually found something i was satisfied with then walked to the counter, but before i could even get to the counter good A female associate snatched my detergent off the counter, shook it and yelled and said these bottles don't even come...
Read full review of Family DollarFamily Dollar Reviews 0
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About Family Dollar
Overview of Family Dollar complaint handling
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Family Dollar Contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 09, 2025 - View all Family Dollar contacts
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