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employee
I walked into the store on Owen drive Fayetteville North Carolina didn't see the product I was looking for, walked back out of the store and was in my vehicle when Dalton( employee) came outside hollering that I had stole something and that I need not come back on the property or in the store because I was banned . There was several people stand at the...
Read full review of Family Dollar and 1 commentsheets
I bought brand new sheets today at the Family Dollar that just opened in Sidney, MT. The sheets were sliced and cut in multiple places! I know these are close out items, but we still expect quality. Especially when this is the only place for miles where we can buy sheets. Unacceptable. I would like to have replacements sent to me as soon as possible. We had...
rope, clearance, a lot
I went to buy rope that below where it was was a price of $1.30 when it rang up it was $3.75. they said that it was in wrong spot and would not honor the price. Now I have had multiple occasions where this had happened it is bad business and I frequently shop there. I am not going to get on the floor to make sure item matches tag on shelf. This stuff should...
Read full review of Family Dollarhair accessories
Hi am sorry to complain but I have to complain about. Some items that cause too much stress and needs stop being sold in all Family Dollar Stores these hair accseorires candy hair wrappers hair ties by Extremely Me. And all the Extremly Me hair bows and the Hair ponytail holders with the 2 balls at each end by Modesa because these prdoducts can cause stre...
Read full review of Family Dollarrude, racist manager.
There is a large African american woman that works there, I think her name is Cheyenne, and if I'm not mistaken, I think she is actually the manager. On two different occasions she has referred to me as a racial slur. One day I was waiting to check out, and I heard her say to her cashier "Go see what that white trash wants" I was in there today, and she...
Read full review of Family Dollaremployee
To Whom It may Concern ; This pass Monday evening 2/3/2020 I was in the family Dollar in Dilley TX. The lady that was waiting on me named Betty was using very foul language while she was talking to and waiting on the customers. She was using the F word. I had my child with me and I did not appreciate her using this kind of language in front of me or my...
Read full review of Family Dollarstore employee being disorderly and harassing a customer
Hi my name is Joshua King I head shops in Peebles Ohio today on February 4th at 10 a.m. and a woman by the name of Jessica was very rude to me when I asked her for a price check saying I already told you what the price was on the back. The price was not on the back and I said you do not have to be rude with me you've already followed me through the store...
customer service
01/30/20 around 6pm. I was waiting in a long line with The 1 cashier named Toccerra. I asked the other employee could we get some help. Toccerra becomes rude & says she don't need help & continued to keep being disrespectful. She refuses to cash my sons food items for me. So I leave the store & give my 12yr old son the money to pay for his food. Toccerra...
Read full review of Family Dollarwahl trimmer set
I'm a regular customer at this store & have never been treated with such disrespect. I know the store manager danielle & she would have not approved the negative behavior that the assist mgr showed me today. I went to purchase a shaver, that was listed for $10 (5 more on the shelf, same spot & price). Go to check out, it rang up $16. I paid for the...
store manager - melissa
I've taken cosmetology and we learn about specific diseases of the hair and I've actually witness someone with lice and Nits. This store managers hair is infested with Nits (lice eggs) it is very unsanitary and can be transmitted by touch or getting close to a person it's very disgusting and I will never return to that Store again . It's ridiculous if...
Read full review of Family Dollarpoor management
I was wrongfully terminated on Dec 2nd for doing proper open door policy(and hostile reply messages from SM about it) at Fairmont WV store #5292. Also thought you might be interested in knowing things that are going on that are not proper store policy. And I have been in contact with district manager and have sent messages on your Facebook page along with...
accident
October 31st at 7:01pm a shelf fell on the back of my foot and i reported it to the manager and cashier on duty. It scraped the back of my foot and the employees took down my information. I never received a call or anything regarding this matter. I've called dollar general customer hotline at least 20 times since the accident and still no response. It would...
Read full review of Family Dollartoxic chemicals in air
I went into Family Dollar today and the first thing I see is the door is wide open. Our location has been robbed repeatedly so the door is never wide open. In I go and the smell is so strong it almost knocks me over. Brand new floors put in. Looks great. Smells terrible. They should have closed the store for the day. Employees shouldn't be forced to breathe that in all day. Just irresponsible.
Read full review of Family Dollarthreaten urgent/urgent I will share video if no one contacts me soon!!!
Its been months I am very disappointed at your corporation. I feel that you are not taking my compliant serious. I need some one to call me back, if you leave a call back number please give me a direct number to reach someone. I was threaten by one of your employees. This incident all started over me seeking shelter at your store during an horrible storm...
Read full review of Family Dollarassociate bad attitude
well i was in the store shopping i heard one of your associate sharice gibson was talking to this guy like you lost her mind she told him things that should not have been said this is not the first time this has happened it happened many times before i think yall as a company need to do something about her attitude and nasty ways i dont care to even shop in your stores when she is thier
Read full review of Family Dollarno product.. complaint
I was at your store.. The clerk rang me up.. I was leaving out the store and the alarm went off.. I was going to keep going.. but Helen Kilman asked me to come back.. I expected her to check the receipt.. She told me to walk to the door.. She's still holding the cart.. Suggesting I was stealing.. When she pushed the cart up it beeped.. The manager on duty...
Read full review of Family Dollaremployee customer service
I've been living in Bedford for many many years since I was a kid I've been in this store quite a bit however this new guy that works there I've been in there with him several times and most of the time he's really hateful he's not very customer service person it's sad to see what I'm working in that position however I was in there on 1/25 2020 I got what I...
Read full review of Family Dollarunethical behavior (employees had extremely bad behavior and this is from a loyal customer who would otherwise never complain)
I am a mother and an elementary school teacher in a small town. I go to the Family Dollar in Slocomb every week, sometimes several times a week. Y'all always have what I need. This past Friday, I could not believe what happened in your store with your employees. I went in on Friday, January 17, 2020. I went to the back to look at pillows. I heard 2 women...
Read full review of Family Dollaremployee
I went into the Cohoes, NY Family Dollar today and Tiffany the woman check people out was on a personal phone call talking the whole time she was cashing people out in the store. I find it rude that a cashier does not say anything to a customer but the customer has to stand in line or at the register listing to the cashiers personal business the whole time. I thought employees weren't supposed to be on the cell phones
Read full review of Family Dollarcustomer service
When I first move to Brooklyn three years ago, family dollar was my go to store, now I dread when I have to shop there.. (It's not many stores in that area) Family dollar on Atlantic Avenue employees are horrible down to the manager (Hope). They are extremely loud, cashiers are rude, personal discussions amongst one and another are being heard, the store...
Read full review of Family DollarAbout Family Dollar
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.
Overview of Family Dollar complaint handling
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Family Dollar contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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