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Racism
I'm a loyal family dollar customer and I was approached with racism there were no more cart this new store S Washington Ave Scranton pa I have my own cart with wheels customer before me took the last cart I had heavy items in which I left my cart open and yet they followed me around the store as if I was stealing it's 7:42 pm I'm in front of the store now with my receipt also on Prescott Ave I'm a loyal customer who spends $3-400 at a time in the 2 years since 2018 cashier is name Laura G I'm upset and insulted to be racially profiled because I'm black I'm 47 years old since New Jersey is loyal [protected] I have Copd and can't carry heavy things I did absolutely nothing wrong to be approached with targeting and racism I'm pissed off
Hours
Almost all of these stores only issue 180 hours a week to run a small town store. This is not enough and can lead to hostility between employees and customers. The average store operates 105 hours a week. When means for 8-10 hours a day a single employee is on the clock to do all the work and run register if you ever been in one of these stores you know it's TRUE since you always have to wait in a long line and they simply do not have a 2nd associate to help reduce the lines. Associates are always mad as hell in those 8-10 hours a day by themselves cause they are somewhere trying to empty work carts of freight before the next truck arrives which according to store policy has to be stocked in less then 24 hours of arrival how exactly does that happen when the associate is constantly being what feels like harrassed by customers who want to be checked out. On average a store process 12 transactions an hour each transaction may usually only take a minutes but can go up to 3 minutes if a customer has a full shopping cart. People should boycott these stores during hours when the store has single person coverage for the entire store and should not end until these store start issuing 240 hours minimum to operate.
Possible rude and argumentative manager
Hi, my name is Tara Harriel and I visited your store for the first time at 1010 Perryhill Rd in Montgomery, AL. Upon entrance, there was no greeting. Once my daughter and I went to check out, the manager (no name tag) got rude and argumentative because I asked was he okay because he was nice to the white women in front of us. He approached me as if he wanted to get in my face and I had to ask him 3 times to gone on. He still kept being argumentive so I told him I was calling corporate and he said "I don't give a damn about this job, I make 65, 000 a year and they can fire me today if they want to. At that point I left.
Harassment
Mr. Tyler is the manager at the Family Dollar Store, located in Bridge City Louisiana, ZIP code is 70094 Every time I go in the store he calls the cops to try and say that I'm stealing and when the cops get there they don't find anything on me because I'm NOT stealing that is very embarrassing for him do that to me! I think is wrong and I want to file a...
Read full review of Family DollarCustomers
While working the checkout yesterday a 60-something year old woman wearing a face covering and hollered from 20 ft away asking where the salt and pepper shakers were. I was checking out a 20-something year old woman not wearing a mask so all I could do was ask from the register did she want pre-filled or empty ones cause they are on different aisles. She hollered back but I couldn't understand what she was saying from 20 ft away and through a mask. I just hollered back prefilled at the end of aisle 32 empty at the end of aisle 27. She went and got the prefilled ones and came back to the checkout and started talking about something I still could not understand what she was saying while I still was checking out the 2020-something year old woman without any face coverings. The woman I was checking out said if your face covering works then you shouldn't have to worry about anybody else. The old woman said no one is talking to you, the young woman said it certainly sounded like it, the older woman said shut up and mind your own damn business, the young woman said I was minding my own business [censored], the older woman said shut up or i'll beat you damn [censored]. The young woman said go ahead you crazy [censored]. At this time I just finished running the young womans card and her transaction was complete and the young woman left the store. Now it was the older woman turn to checkout so she was close enough for me to understand her and she complained about family dollar not requiring face mask in there stores with such a spike in covid-19. I told her family dollar is only requiring associates and vendors wear face coverings, not customers. I quickly checked her out and she left.
Family Dollar/dollar Tree website is the worst I've encountered in over 25 years of online activities!
I call C.S., and that is a useless proposition. I'm done shopping at these stores, besides, Amazon sells the items cheaper, or at least the same price, having zero website complications, and, better C.S. representatives.
Manager
I was in store # [protected] on route 321 in prestonsburg, ky, july 16. I had a horrible encounter with the manager melinda at 12:50 pm & a male associate, whom did not have on on face masks. They both were in the middle of the end aisle, just standing there talking. I needed an item that was only a couple of feet past her and stood back about 8 feet and...
Read full review of Family DollarEmployees not wearing mask
Today I went to family dollar located on 190 oak street and there were three employees there. The female had the mask under her chin the entire time. The male behind the counter had no mask at all. The third male at the cashier had mask only covering portion of his mouth and his nose was uncovered. Customers are required to use masks but your employee?
Read full review of Family DollarStaff not wearing masks and not requiring social distancing
On Sunday, the staff in Family Dollar were not wearing masks, did not require customers to wear masks and were not enforcing social distancing. Customers were standing right behind me in check out line, coughing and not wearing facial protection. Staff were not addressing this issue with customers at all.
Service
I went into family dollar sat 7/11/20. When all of all my items were cashed the cashier called me a male prostitute. Family dollar in buffalo NY on Kenmore ave is unsafe. When i left the building another man was waiting outside in the parking lot. The man got out of a grey jeep and called me a male prostitute. You should close the store in buffalo NY. Every...
Read full review of Family DollarEmployees refuse to service because of race.
At Family dollar in Silver Springs Nevada. I (A Black man) was standing in line at cash register with no employee to ring up products. An employee however was standing right behind me and wouldn't help. Only when a white fed ex worker got behind and waited did this employee say, "oh John will be right with you"... Like I was invisible. 5 minutes pass and now the line has 5 people. John never came so yell in the store for John to come help customers. The female employee still by the cash register and doesn't and John never came to the front. I ended up having to leave the store so the white customers could be helped.
You have a employee named Bethany she is running off your customers
Very rude. To anyone even embarrassed your customers. Like make rude jesters to mental people old anyone she does this when by herself or other employees is not present. Like humiliates customers then smurks at other exspecually men to get attention by insulting others. I spend over 300 a month there she already ran lots of customers off. I never buy...
Read full review of Family DollarSecond class management staff
They need to change the name from Family Dollar to flea market. I am a new resident in the area and never in my life time seen a store so poorly managed. This corporation should be ashamed. Yesterday I visited the store to purchase toiletries for my home. I arrived at the store at 9:00am on 7/7/2020 and the store was closed. This is not the first time I...
Read full review of Family Dollar(Fresh) hamburger buns
I buy this products as an you see the buns its no good. The expiration date was 7-8-20..
Store operation
Please help me understand store operation at the Family Dollar store on 4602 E Ponce de Leon Ave, Clarkston, GA 30021 #3475. The information on the internet states opening hours are 8am through 9am. However, for little over a month the store has opened "whenever on feels the need to work." I understand we are in a less than normal environment with Covid-19...
Read full review of Family DollarVery, very poor management and staff.
I have been shopping at family dollar since it was built. With everybody being so rude and hateful, maybe you should of let the store run itself. I was in there about a week or so ago, to get some plastic bins. They were marked for 10.00 on the shelf. So I go to check out and they scanned at 14.00. Well you know being that I had worked in the business. I...
Read full review of Family DollarMissing pieces to stick fan rude manager irenea
I purchased a fan from family dollar located at 4646 s halsted and it's missing pieces I went back for an exchange they didn't have anymore and the employees including the manager was laughing making jokes saying why you put that broke fan back on the shelf anyway I asked to do a even exchange not money back and irenea began calling me sexual names I...
Read full review of Family DollarCustomer service
I experienced the worst customer service today at Family Dollar. The cashier Janet was more interested in having a conversation with her co worker than acknowledging myself and another customer that were patiently waiting in line to pay for our items. I waited in line approximately two minutes as she looked at me and continued to GOSSIP with her co worker...
Read full review of Family DollarEmployee behavior
A white female employee of Family Dollar who works mornings is consistently rude in how she treats customers. Such as this employee displays rude tone when she talks to customers and sarcasm consistently. On 29Jun2020, I went to Family Dollar hoping to purchase products and their debit/credit machines neither were working. I asked her the question about the...
Read full review of Family DollarMethed up Manager In Training
Stephen Demarco is a manager in [protected]@store #4088. Im not only deeply saddened, but disgusted that his employer allows him to carry out leadership duties under the influence. I myself tried helping him quit, yet today (seeing him smoke, disrespecting me when I said id report him) was last straw. Does family dollar not have a no drug policy??!!!
Hidden product
I want to make a complaint to the family dollar # 0oca3821 because every monday the truck comes and they store the products such as the hand sanitizer and alcohol, between the manager and the people who work there, and it is not the first time it happens, thanks please can you investigate, thanks
Read full review of Family Dollar and 1 commentAbout Family Dollar
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
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Overview of Family Dollar complaint handling
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Family Dollar contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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