Customers
While working the checkout yesterday a 60-something year old woman wearing a face covering and hollered from 20 ft away asking where the salt and pepper shakers were. I was checking out a 20-something year old woman not wearing a mask so all I could do was ask from the register did she want pre-filled or empty ones cause they are on different aisles. She hollered back but I couldn't understand what she was saying from 20 ft away and through a mask. I just hollered back prefilled at the end of aisle 32 empty at the end of aisle 27. She went and got the prefilled ones and came back to the checkout and started talking about something I still could not understand what she was saying while I still was checking out the 2020-something year old woman without any face coverings. The woman I was checking out said if your face covering works then you shouldn't have to worry about anybody else. The old woman said no one is talking to you, the young woman said it certainly sounded like it, the older woman said shut up and mind your own damn business, the young woman said I was minding my own business [censored], the older woman said shut up or i'll beat you damn [censored]. The young woman said go ahead you crazy [censored]. At this time I just finished running the young womans card and her transaction was complete and the young woman left the store. Now it was the older woman turn to checkout so she was close enough for me to understand her and she complained about family dollar not requiring face mask in there stores with such a spike in covid-19. I told her family dollar is only requiring associates and vendors wear face coverings, not customers. I quickly checked her out and she left.
Manager
I was in store # [protected] on route 321 in prestonsburg, ky, july 16. I had a horrible encounter with the manager melinda at 12:50 pm & a male associate, whom did not have on on face masks. They both were in the middle of the end aisle, just standing there talking. I needed an item that was only a couple of feet past her and stood back about 8 feet and...
Read full complaintEmployees not wearing mask
Today I went to family dollar located on 190 oak street and there were three employees there. The female had the mask under her chin the entire time. The male behind the counter had no mask at all. The third male at the cashier had mask only covering portion of his mouth and his nose was uncovered. Customers are required to use masks but your employee?
Read full complaintStaff not wearing masks and not requiring social distancing
On Sunday, the staff in Family Dollar were not wearing masks, did not require customers to wear masks and were not enforcing social distancing. Customers were standing right behind me in check out line, coughing and not wearing facial protection. Staff were not addressing this issue with customers at all.
Service
I went into family dollar sat 7/11/20. When all of all my items were cashed the cashier called me a male prostitute. Family dollar in buffalo NY on Kenmore ave is unsafe. When i left the building another man was waiting outside in the parking lot. The man got out of a grey jeep and called me a male prostitute. You should close the store in buffalo NY. Every...
Read full complaintEmployees refuse to service because of race.
At Family dollar in Silver Springs Nevada. I (A Black man) was standing in line at cash register with no employee to ring up products. An employee however was standing right behind me and wouldn't help. Only when a white fed ex worker got behind and waited did this employee say, "oh John will be right with you"... Like I was invisible. 5 minutes pass and now the line has 5 people. John never came so yell in the store for John to come help customers. The female employee still by the cash register and doesn't and John never came to the front. I ended up having to leave the store so the white customers could be helped.
You have a employee named Bethany she is running off your customers
Very rude. To anyone even embarrassed your customers. Like make rude jesters to mental people old anyone she does this when by herself or other employees is not present. Like humiliates customers then smurks at other exspecually men to get attention by insulting others. I spend over 300 a month there she already ran lots of customers off. I never buy...
Read full complaintSecond class management staff
They need to change the name from Family Dollar to flea market. I am a new resident in the area and never in my life time seen a store so poorly managed. This corporation should be ashamed. Yesterday I visited the store to purchase toiletries for my home. I arrived at the store at 9:00am on 7/7/2020 and the store was closed. This is not the first time I...
Read full complaint(Fresh) hamburger buns
I buy this products as an you see the buns its no good. The expiration date was 7-8-20..
Store operation
Please help me understand store operation at the Family Dollar store on 4602 E Ponce de Leon Ave, Clarkston, GA 30021 #3475. The information on the internet states opening hours are 8am through 9am. However, for little over a month the store has opened "whenever on feels the need to work." I understand we are in a less than normal environment with Covid-19...
Read full complaintVery, very poor management and staff.
I have been shopping at family dollar since it was built. With everybody being so rude and hateful, maybe you should of let the store run itself. I was in there about a week or so ago, to get some plastic bins. They were marked for 10.00 on the shelf. So I go to check out and they scanned at 14.00. Well you know being that I had worked in the business. I...
Read full complaintMissing pieces to stick fan rude manager irenea
I purchased a fan from family dollar located at 4646 s halsted and it's missing pieces I went back for an exchange they didn't have anymore and the employees including the manager was laughing making jokes saying why you put that broke fan back on the shelf anyway I asked to do a even exchange not money back and irenea began calling me sexual names I...
Read full complaintCustomer service
I experienced the worst customer service today at Family Dollar. The cashier Janet was more interested in having a conversation with her co worker than acknowledging myself and another customer that were patiently waiting in line to pay for our items. I waited in line approximately two minutes as she looked at me and continued to GOSSIP with her co worker...
Read full complaintEmployee behavior
A white female employee of Family Dollar who works mornings is consistently rude in how she treats customers. Such as this employee displays rude tone when she talks to customers and sarcasm consistently. On 29Jun2020, I went to Family Dollar hoping to purchase products and their debit/credit machines neither were working. I asked her the question about the...
Read full complaintMethed up Manager In Training
Stephen Demarco is a manager in [protected]@store #4088. Im not only deeply saddened, but disgusted that his employer allows him to carry out leadership duties under the influence. I myself tried helping him quit, yet today (seeing him smoke, disrespecting me when I said id report him) was last straw. Does family dollar not have a no drug policy??!!!
Hidden product
I want to make a complaint to the family dollar # 0oca3821 because every monday the truck comes and they store the products such as the hand sanitizer and alcohol, between the manager and the people who work there, and it is not the first time it happens, thanks please can you investigate, thanks
Read full complaint and 1 commentManager and assistant manager
I saw the assistant manager sam taking money out of the draw and her and the store manager nichole taking pills while in the store. This has happened on numerous occasions and im at the store at least 5-10 times a week. The manager has been rude to me and other customers when someone goes to look for someone to ring them out. I don't know what kind of store...
Read full complaintCashier store 5096
The cashier name is Tracy she always so rude when in the store she ran out line full of people in the store to catch a guy that took something from the store her mouth is something else not the first time and then she was running her mouth saying bad things to a older black lady that was leaving the store seen like they had words before but then her boss was telling her to watch her mouth she was still going I hope you guys do something about her she was out of line
Had a bad experience at store
Employee ran behind me accusing me of stealing and ask to look in my purse. I was so very upset shop in this location all the time I came to find some disinfectant and tried to go in as many family dollar stores before they close at 8 pm now I was so disrespected in front of the store I told the other employee I wanted the police to come. Which they did. They end up talking to me and advised me to call cooperative but that wasn't the worst part the employee told me that they didn't want me in their store again and the police said there is nothing they could do again but to call family dollar. I have been calling for over a week now and can't get through. My name is kim parks phone # [protected] the family dollar store was at2100 beatties ford rd [protected] I know this location has cameras so the whole incident should be on camera the day it took place was may 21'2022 around 7 pm. Trying to resolve this issue with family dollar first
Oscillating fan
I purchased a oscillating fan from family dollar 05/26/2020 for 22.00 dollars, the fan did not work properly, I just wanted to exchange it, the clerk said they did not exchange nor refund due to virus. She stated that there was a notice Saying they not except refunds nor exchanges, there were customers in the store without mask, I said I did not see a...
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Family Dollar/dollar Tree website is the worst I've encountered in over 25 years of online activities!
I call C.S., and that is a useless proposition. I'm done shopping at these stores, besides, Amazon sells the items cheaper, or at least the same price, having zero website complications, and, better C.S. representatives.