Too many incidents to recall times and dates. Sick and tired of Bakery Department and the Seafood/Deli Department, and Front End Service.
I have tried time and time again with the Manager-Brendan to stress the point about W.H.S standards and hygiene overall ( sometimes Seafood/Deli department looks gross and stinks from the seafood), as well as, customer service- he is somewhat nice but hopeless as it appears that the workers have more control of what happens in the workplace. About a week ago, I went in there first thing in the morning and I lucky saved myself -nearly had a bad fall because they forgot to place big mat under the table and the guy(worker) was like whatever, oh well, until the other fellow told him to put it away. The Manager before was O.K, who moved on to BIG W. At least it was not as bad as now.
Some, not all workers are at times rude and dismissive with their poor attitudes/behaviours towards providing decent customer service and talk too much when they like someone or if it's their friend, etc. They at times don't take care with packing and are slow at times depends on who you get- attitude thing. It is by far the worst Coles Supermarket. They only care to have the store clean when head Boss comes in to inspect- then everything is above board including having shelves filled up. It's worrying, as there are a lot of elderly people that shop there and with COVID- it does not make much of a difference for them to care. However, they (COLES) cover yourselves because they do comply with hand sanitiser and wipes for trolley. And to sign in QR app. Yet, some of the workers are not showered (B.O and stinky cigarette smell) and clean and take care with keeping their bay clean- it is offensive.
Just today I had an incident with the so-called Supervisor- stinking attitude Samantha. All I asked if she could please open another register as there were a lot people waiting. She was peed off and yet when I asked to speak to the Manager she quickly decided to open up and attend my mum with whom I was with. I spoke to the "Assistant Manager"- Hannah and she was dismissive (who cares attitude as well as trying to downplay with hearing about problem) with what I was saying to her, as the Manager was attending a call apparently. People have the right to have a job but companies have a duty to make sure of not only compliance but to keep high standards up and employ the right people.
Afterall, it is about caring for each other as well as making money and having jobs available to help with economy. People have not much choice but to shop at supermarkets and I have to say it looks like some people not just myself are planning to shop at Woolies instead as they are not as bad.
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