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Coles Supermarkets Australia Customer Service Phone, Email, Contacts

Coles Supermarkets Australia
Reviews and Complaints

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www.coles.com.au

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1.2 2 Reviews 1644 Complaints
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Coles Supermarkets Australia Reviews 1646

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J
7:30 am EDT

Coles Supermarkets Australia Terrible

Julia mother of three, live in Newborough and sometimes come to Coles in Moe in the evening during discounts. On 2/06 around 6 pm I wanted to buy some meat products for the children but it was impossible because the woman who was doing the discount, a fat and short pig, said to wait for her to put the merchandise on the shelf. I waited, but she hid the stroller in the shed and later gave everything to some friends, probably. I waited outside and saw her hiding and smoking in her black car for about half an hour during work. This isn't the first time she's done this with me and other people. I hope it would be good to replace it.

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Update by Julia Stuard

Mafia style at Moe ColesI am an old disabled pensioner with an extremely small budget. I try to survive by buying discounted meat products once a week, but it's impossible because the same woman who gives a discount every night doesn't like me and only sells to her friends. When she sees me, she hides the goods or waits for me to leave and then give to her friends. I contacted the manager, I explained the situation but in vain, this mafia continues to get worse. Maybe someone from the Coles authority will read this message and do something, it's hateful what this worker is doing and no one sees or she could be someone's relative.

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12:58 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Coles Supermarkets Australia No Trolleys in Dandenong area

Coles at Dandenong, Waverley Gardens, and Parkmore appear to have had a dispute with their trolley collectors last October. They then tried using their own employees to collect trolleys, but they were disinterested in the task, and there were never any trolleys available at the store. Their next solution was to reduce the number of trolleys available down to about 30 at each site. Brilliant - they save a lot of money in no longer having to collect trolleys, and even if you are lucky enough to find a Coles trolley, they've removed the chains so that if you're the first person returning your trolley you can no longer get your money back. Customers now walking around Coles using Woolies and Aldi trolleys - but that's only if they haven't had a gutful of Coles and taken their business elsewhere, like I have.

Recommendation: Get rid of the board at the next AGM

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  1. Pros
    1. Wide product range
    2. Competitive pricing
    3. Frequent sales/promotions
    4. Convenient locations
    5. Loyalty rewards program
  1. Cons
    1. Limited international presence
    2. Intense competition from Woolworths
    3. Vulnerability to supply chain disruptions
    4. Relatively lower online market penetration

Coles Supermarkets Australia Complaints 1644

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2:12 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

If there was an option to give Coles and Flybuys review as 0 stars, I would give. This program and all other flybuys programs are a total hoax. You waste times, effort and money of people. By the time when you have enough Curtis Stone credit points to get a thing, the time is about finished and Coles will say that they don't have the lowest possible credit...

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D
7:53 pm EST

Coles Supermarkets Australia Dairy

What have you done? You have always been the best priced, best product supermarket!

You have changed your brand ice cream hutch is total crap, you have changed your brand long life lactose milk! And before you raised the price on your brand of fresh milk! I have always promoted Coles as the best for everything!

The item I buy for my business has always been Coles! With the crap that you are pushing it’s your recent changes means I will have to source from elsewhere!

No response required! Good bye Coles!

Confidential Information Hidden: This section contains confidential information visible to verified Coles Supermarkets Australia representatives only. If you are affiliated with Coles Supermarkets Australia, please claim your business to access these details.

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1:58 am EST
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Coles Supermarkets Australia Service

I went to coles at 4:30pm I wanted to buy 2litre big m and a 600ml and I was lining up at the cigarette register as I needed tobacco and the staff spoke rudely telling me I had to purchase my products first I explained how I wanted cigarettes too but she didn’t want to listen just said I had to buy the drinks first. Why did I have to do 2 transactions on three items? I thought that if you wanted smokes too you can line up at the registers as there was people lining up there

I felt like I was targeted by this staff member specially with her rudeness

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Is Coles Supermarkets Australia Legit?

Coles Supermarkets Australia earns a trustworthiness rating of 73%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests Coles Supermarkets Australia is generally legitimate and safe for transactions. However, with a resolved complaints rating of 5% we recommend that you stay careful. Before interacting with Coles Supermarkets Australia, take the time to review customer feedback and the approach to resolving complaints.

We found clear and detailed contact information for Coles Supermarkets Australia. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Coles.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Coles.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Coles Supermarkets Australia's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 5% of 2 complaints being resolved.
  • We conducted a search on social media and found several negative reviews related to Coles Supermarkets Australia. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:51 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

see my emails below Coles Online Customer Care To: [protected]@yahoo.com.au Tue, 24 Oct at 9:40 pm Dear Rachel, Thank you for contacting Coles Online. We’re terribly sorry to hear that there was an issue with the items from your recent order. So I can assist further, could you please confirm if this was an online purchase or an in-store purchase...

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9:02 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

On Saturday 30/9/23 about 2:50pm my daughter entered the store wearing a backpack with few friends who was purchasing cosmetics. On entering there was no security to show contents of her bag as she had a bag of chips which she brought from home. When leaving the store security was present in which she was asked to show contents of her bag and she showed. On...

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4:03 am EDT
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Coles Supermarkets Australia The offer of $50.00

Hi

I entered an offer you made to me saying if I spend $140 for 4 weeks, I will receive $50.00.

This message was sent on the 27th of July.

Week one and two and four where complete but week 3 wasn't.

On week 3 we spent $147.79 when the shopping came you didn't send some of our order this changed the amount to $136.76 this was not our fault

On week 4 we spent $147.21

It was only week 3 that stopped the offer which wasn't our fault.

I believe we should receive the $50.00 as we kept to our part of the agreement.

Thank you for looking into my query!

Brian Tomlinson

[protected]

Desired outcome: To Honor the agreement made by Coles

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7:02 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

The pricing on the Coles website was incorrect after midnight this morning and as such I made a purchase from this retailer on the basis that the advertised price for the goods was the actual price. Long story short a purchase that initially cost $56.80 (roughly) at 1:26am on 30/08/23, changed to $112.35 by 4pm that afternoon. I did not collect the good...

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2:14 am EDT
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Coles Supermarkets Australia checkout removals

I would like to make a complaint about the removal of all but one checkouts at the Coles WPHills store. I just shopped at my local Cole at West Pennant Hills to find all the checkout removed , except one which was unattended , replaced by self serviced check outs , I had to ask several times for a superviser to help with my purchases , it seems to me as if Coles does not care about customers at all and only about profits . I have seen this in other supermarkets but this is the worst I have encountered so far

Desired outcome: Restore some human checkouts and stop treating customers animals

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5:37 am EDT
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Coles Supermarkets Australia Coles classic homestyle roast chicken seasoned and stuffed.

This morning at 9.44 I bought a coles roast chicken at CS Maroochydore, located in the Sunshine Plaza. When we sat down to eat this chicken we found that it was not seasoned & was quite tasteless. No stuffing at all. Buying a chicken is a treat for us as we are pensioners, so we are not happy at all to pay $12.00 . If I wanted unseasoned chicken I would have got the organic ones,

Desired outcome: Refund/ credit

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4:49 am EDT
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Coles Supermarkets Australia Deli products shaved salami and ham

as Coles long term loyal customer for past 15 years i am disappointed in customer service at deli department at Burpengary Coles for past two months i have been refused service first with lies or excuses that Coles is out of product but lately and today i was refused to be served due to laziness of service person to clean the slicing machine , this is not before deli's closing time at all over 1 and half hours before closing young lady was clear that she will not serve me after i asked her name she was also rude using foreign language assuming i am Italian saying Ciao after my thank you Person in question said her name was Jessica not sure if true name anyway Coles may loose customers if young kids such as her are rude or do not care about customer service

Desired outcome: Department response of managing deli stuff not letting young school kids making mess of things such as careless work place and customer service

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11:21 am EDT
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Coles Supermarkets Australia Coles Online

I live in Perth Western Australia, it appears someone has fraudulently gotten one of my bank card numbers and used them to buy things from coles online, on the 10 August 2023 at 8:58pm AEST my bank blocked one transaction due to the OTP code. However for a less amount of $156.95 someone used coles online to purchase things at Stud Park Victoria (i live in Perth Western Australia). I flagged it with my bank the same night it happened and filed a police report. I was told to contact coles to try and block the purchase as it was pending, who I rung only to be informed I needed to access the coles account, (I do not have a coles account) so there was nothing i could do. I asked if it was possible for coles to flag the purchase to potentially catch the perpetrators only to be told I needed the coles account details (as I stated before, I don’t have a coles account) The transaction has now processed and appears as eftpos coles online Hawthorn East. The bank and police are investigating.

Desired outcome: I’d appreciate a response and coles to take action to potential catch these individuals.

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5:18 am EDT

Coles Supermarkets Australia Online order

I ordered one dozen Coles brand free range Eggs with other items, the transaction went through and the total was taken off my credit card, the next day I received an email stating the Eggs were out of stock and the cost would be put back onto my card. That was Friday 5/8/23, I informed their customer service but to no avail, as of today 9/8/23 no funds have yet been received.

Desired outcome: A credit fir the item in question

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11:02 pm EDT
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Coles Supermarkets Australia Click and collect

16/07/2023

I have been waiting 20 minutes for my order, I got to watch 2 delivery partners collect orders. All while I sit here using your “convenient” service, the north lakes store is awful. They either never have stock or have a million excuses as to why they can’t deliver any reliable service! I just drive further to mango hill from now on.

Desired outcome: Stop delivery drivers over customers.

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11:15 am EDT

Coles Supermarkets Australia Lamb leg

Coles in Southland Willetton is selling packed lamb leg less weight than mentioned in the label. I have proof of that by taking photo on Coles checkout weighing machine. One lamb leg pack is labeled 1.96kg and in Coles weighing machine showing 1.59kg. This is completely rip off, I am going to make a formal complaint to Consumer Protection to save general customers.

Desired outcome: Should apologise to all of their customers and make commitment not to do it again

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5:49 pm EDT
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Coles Supermarkets Australia Customer Checkouts

When shopping on 27/06/2023 I noticed you are changing Coles Churchill Centre to all customer checkouts, as a regular Coles shopper I totally disagree with this move and will cease shopping at Coles if I need to checkout my own groceries. I am not an employee of Coles and do not receive a discount for doing what should be a service from Coles. Whilst most people will not post there feelings here the above seems to be the general concensus of most people I speak to.

Desired outcome: Leave assisted checkouts, these are especially important to the elderly and certain disabled people.

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2:06 am EDT
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Coles Supermarkets Australia Opening Fly Buy App in store not working

I have visited Coles in Ranford Rd Southern River Western Australia (17/6/23) and also in Forrest Lakes Gosnells Western Australia (16/6/23) and tried to open the App in store but it times out every time I tried after leaving the shopping centre tried again and it worked. This has only happened since the app has been upgraded in the last fortnight.

Desired outcome: Upgrade internet access in stores

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2:37 pm EDT

Coles Supermarkets Australia Coles rutherford service

My name is Somyot Chinthammit and Michael Laut had been abused by one of the cashier at Coles Rutherford.

My friend and I went to Coles Rutherford one evening and had been served by a girl at check out, after she finished serving my friend and I as we were about to walk out this girl scream out to us this is what she shouted out "I hate this couple". My friend and I were shocked and didn't know what to do except walk out with disgust.

Desired outcome: I would like an apology from that check-out girl who served us on that day.

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7:57 pm EDT

Coles Supermarkets Australia Lack of manned cashiers

Friday 02 June, 2023 approx 2.00 pm

Runaway Bay Coles. Served by Kylie.

I am saddened to complain, however yesterday there was only one cashier open, with a line of elderly customers waiting to be served with large trolleys of grocery items. My husband and I are in our 60's and he had cardiac surgery this week. To make things worse. We were asked to pack our own groceries in our bags. Kylie was very nice and no doubt she was under the pump, being the only cashier open. Not everyone wishes or can serve themselves. Especially those with medical issues. Perhaps an incentive if you require customers to serve themselves would be to offer a cash incentive e.g.$10.00 off their shop. To conclude, if you wish to keep your customers. Please look after them.

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11:48 pm EDT
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Coles Supermarkets Australia Coles online delivery

Our first (and last) experience with Coles Online delivery was a disaster. We live rurally and usually use Woolworths (who we've never once had an issue with) for online deliveries, but since the closest (50kms) Coles store had reopened after the flooding, we decided to give Coles Online delivery a go. Half an hour before the start of the designated delivery time, we get a message that the order has been cancelled! I rang to find out what the issue was — the operator was next to useless and was unable to tell me anything and hung up on me. (I did not swear or raise my voice.)

PayPal had authorised the order total when I placed the order. The only thing I can think of is that because one item couldn't be supplied that the amount didn't match the authorised amount. (Woolworths always charge the full amount and credit any short-shipped items, so never any issues.)

Regardless, you'd think that if there was a problem, someone would get on the phone and resolve it. It would save the store having to unpack the trolley and Coles losing a lifetime customer. Terrible customer service — worst we've ever experienced (and we've been around for a while).

We were relying on those groceries and now have to place an order with Woolworths and wait for another delivery. So not impressed. Coles loss is Woolworths gain both online and instore ($16K minimum in the last year alone). Thanks for nothing, Coles!

Desired outcome: Improve your customer service and fix the way you handle cancellations and payments.

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4:40 am EDT
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Coles Supermarkets Australia Fresh red grapes

I bought approx 1.2 kgs of red grapes costing @ $4.50 per kg.

When I got home there were two small bunches of grapes on the top and the rest of the bag were full of loose grapes that have obviously been scooped up and put in the bag because there weren’t any branches that they had fallen off.

All these grapes were soggy and not able to be eaten.

I was unable to return them to the Altona store so had to dispose of them.

Not happy at all because things are expensive enough these days without having to throw them away.

Desired outcome: Refund

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About Coles Supermarkets Australia

Screenshot Coles Supermarkets Australia
Coles Supermarkets Australia is a retail chain offering a wide range of groceries, fresh produce, and household goods. They provide in-store shopping, online ordering, and home delivery services. Coles also features a variety of private-label products alongside well-known brands.
How to file a complaint about Coles Supermarkets Australia?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Coles Supermarkets Australia in the 'Complaint Title' section.

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Overview of Coles Supermarkets Australia complaint handling

Coles Supermarkets Australia reviews first appeared on Complaints Board on Nov 15, 2008. The latest review Terrible was posted on Jun 2, 2024. The latest complaint online services was resolved on Jun 14, 2019. Coles Supermarkets Australia has an average consumer rating of 1 stars from 1646 reviews. Coles Supermarkets Australia has resolved 84 complaints.
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  1. Coles Supermarkets Australia Contacts

  2. Coles Supermarkets Australia phone numbers
    1800 061 562
    1800 061 562
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    4%
    Confidence score
    Customer Care
    1800 876 553
    1800 876 553
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    Abandoned Trolleys
    131 116
    131 116
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    flybuys
    1800 455 400
    1800 455 400
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    Online Shopping
    +61 398 293 111
    +61 398 293 111
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    29%
    Confidence score
    Head Office
    +61 130 030 6397
    +61 130 030 6397
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    Coles Credit Cards
    +61 130 030 4990
    +61 130 030 4990
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    Coles Gift Cards
    +61 130 072 5159
    +61 130 072 5159
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    Corporate Gift Cards
    +61 130 026 5374
    +61 130 026 5374
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    Coles Insurance
    +61 398 295 111
    +61 398 295 111
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    50%
    Confidence score
    National Switchboard
    More phone numbers
  3. Coles Supermarkets Australia emails
  4. Coles Supermarkets Australia address
    800 Toorak Road, Hawthorn East, Victoria, 3123, Australia
  5. Coles Supermarkets Australia social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Coles Supermarkets Australia Category
Coles Supermarkets Australia is ranked 22 among 119 companies in the Retail Stores category

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