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Coles Supermarkets Australia Customer Care Service

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Complaints1259
Pending0
Resolved7

Coles Supermarkets Australia Pty Ltd

800 Toorak Road
Hawthorn East
Victoria
Australia - 3123

Customer Support Phone Numbers

1800 061 562(Customer Care) 126 100
1800 876 553(Abandoned Trolleys) 0 0
131 116(flybuys) 0 0
1800 455 400(Online Shopping) 0 0
+61 398 293 111(Head Office) 129 71
+61 130 030 6397(Coles Credit Cards) 0 0
+61 130 030 4990(Coles Gift Cards) 0 0
+61 130 072 5159(Corporate Gift Cards) 0 0
+61 130 026 5374(Coles Insurance) 0 0
+61 398 295 111(National Switchboard) 0 0
+61 398 296 886(Head Office) 13 17
Plus

Coles Supermarkets Australia Complaints & Reviews

Coles Supermarkets Australia / Carton milk

Jo
Apr 20, 2019

Hi, this not so much a complaint but a question. At this time when there is so much care placed on protecting products from people that may try to contaminate a product, why is it nolonger done with these cartons, once you could take the cap off and see that it hadn't been touched, now you...

Coles Supermarkets Australia / Coles pork leg boneless

Jo
Apr 19, 2019

Today ie20/04/19, I bought pork leg Boneless from Southern River Coles Perth . Price per kilo was$ 8.50. I bought the prepackaged 3.546 kg pork, ie $30.14 total price I have paid the amount at the till As I was going out I just weighed the pork out side the Butchers shop it was shocking...

Coles Supermarkets Australia / bad service not enough staff

Fa
Apr 19, 2019

gone are the days when you could duck into coles on your way home from work to grab a few thins for dinner.it is the busiest time of the day and there is no staff to serve waiting customers it can take 5 min. to get your things and 15 to 20 min. to get served.it is not the staffs fault it...

Coles Supermarkets Australia / cold meat department - prosciutto parma

Ve
Apr 17, 2019

I do love my proscuitto so I' m buying on reg bases only to get disappointed again, most times it has been cut perfectly thin, --- but all stacked on top of each other not seperated by some paper and tightly flattened whilst wrapping, --there was only 1 person a mature Lady ever who used...

Coles Supermarkets Australia / catalogue emails

Ma
Apr 16, 2019

I have been getting weekly product emails for many years . Now because the catalogues are downloaded by mobile phone apps I am unable to download the catalogues by my PC and see the weekly specials . Not happy Coles . I want my weekly specials . You need to go back to the old system for...

Coles Supermarkets Australia / oak chocolate milk 2 ltr

Gs
Apr 14, 2019

Once again I cannot buy the oak chocolate milk 2ltr in coles mundaring 6073 or midland 6056 in wa.. And woolworths don't sell it here at all. This happens regularly!!! I sent an email to parmalat the producers of oak milk and that categorically said that the issue is with cole...

Coles Supermarkets Australia / bakery

Da
Apr 14, 2019

Hi, firstly I'd like to say I love Coles and have been a customer of Coles for at least 25yrs. On my weekly shop I buy my husband 2 packs of the Coles 4 pack Turkish rolls for his lunches which I freeze. 2 weeks ago I went to Coles at arndale and picked up a packet of Turkish roll and they...

Coles Supermarkets Australia / hygiene

Do
Apr 13, 2019

My mother has no immune system during chemo treatment and my father is a Renal Patient also has a compromise immune system. So we are disappointed to see food continuely being handled by staff with no gloves particularly in the bakery department even when it's be raised 3 times with that...

Coles Supermarkets Australia / new fruit and veg shelving installed

Yv
Apr 13, 2019

Hi ther yesterday i was shopping with my mother in law as i often do, when she went to get some potatoes off your new top shelf she was barely able to reach them as the shelf is too high and the shelf below is too wide hanging out. Am happy you make the effort to refurbish the store but the...

Coles Supermarkets Australia / a customer service worker at port augusta coles store

Rm
Apr 8, 2019

Customer service worker by the name of Shirley, I don't know her last name, I was about to put all my shopping up on the counter when she Shirley began to tone up her voice and she she is knocking of in ten minutes and this checkout is closed, so I grabbed my shopping of the counter, when...

Coles / self serve checkout; security; team member harassment

Kp
Apr 5, 2019

My partner and I visited this store on Sunday the 31st of March, we brought in some old pots in an old coles shopping bag did our shopping and went through the self serve checkout. After paying for our items the security gates were set off, I'm guessing by the pots we brought in...

Coles Supermarkets Australia / purpose of a security officer

Ef
Apr 2, 2019

Hello, I am a regular shopper in this store as l live only block away. I have just been shopping and witnessed a worker in the self service checkout walk away in tears after trying to resolve a problem with a yelling customer. The in store security guard does not even walk 10 metres to see...

Coles Supermarkets Australia / coles online delivery service

Ha
Mar 29, 2019

I have been a coles online customer for the last 16 months.in that time I have spent $11, 176. After showing you loyalty as a shopper you have decided to dump me as a customer and have terminated my account. My expectations were to receive fresh undamaged products in the delivery timeframe...

Coles Supermarkets Australia / baby formula

Ni
Mar 26, 2019

I ordered 2 cans of baby formula online on 8th of March and another 2 on 9th. I didn't check the expired date when I received it. But I just found out they are all going to be expired on 8th of April and 9th of April. Firstly, I have no idea that they are going to expire so soon. If the...

Coles Supermarkets Australia / misleading advertising

Di
Mar 25, 2019

The catalogues (ending 26th March) advertised get Colgate tooth paste to have bonus stikeez... I got 10 of them... 10 and only got 1 bonus.. it sucks... how does it work.. I was specifically to collect extra stikeez for my daughter, so looked up bonus items... and it turns out 1 bonus for...

Coles Supermarkets Australia / stikeez - unethical supply to supermarket

Ma
Mar 24, 2019

25th march 2019 Coles Mudgee NSW receipt no:1084 I did my shopping today specifically to collect extra stikeez to swap so that I can complete my set. after my shopping was finalised and paid for I asked for my 22 stikeez which would double to 44 only to be informed that they had run out...

Coles Supermarkets Australia / coles email giftcard

Em
Mar 21, 2019

I received a 100 Coles Email Giftcard from my workplace to help with the hard times we were having. Twice I have tried to use the card and both times have failed. It won't scan from my phone, it says invalid card number when typed manually. I even had a Coles manager on the phone to...

Coles Supermarket / truck driver

Sa
Mar 8, 2019

A Coles truck was driving in the right lane for the entire time I was on that section of highway then when I tried to pass him in the left lane he moved his truck closer to my car to try and intimidate me. At the time I had my daughter in the car on that side in the back and she became...

Coles Supermarkets Australia / music in store

Aa
Mar 7, 2019

Walking through supermarket today I felt uncomfortable. After a moment I realised the aggressive combative music was making me feel that way. I looked around and literally almost all other people in store were mature age similar to myself. The gangster rap type music is not age...

Coles Supermarkets Australia / I would like some feedback please

Wh
Mar 6, 2019

I made a complaint about 5 to 6 weeks ago regarding young boys riding scooters in your Sutherland N.S.W. store. I have not been contacted regarding this incident. I complained to the staff, one of whom ignored me, the other said he spoke to the offenders. The offenders continued to ride...

Coles Supermarkets Australia / rspca approved chicken thigh fillet

Sa
Mar 6, 2019

As a loyal and usually happy customer of Coles, I was disappointed and disgusted that the smell coming from my fridge was from the chicken thigh fillets (still in its sealed packaging) that were to be used in my dinner tonight. This product was still within the use by date and had been...

Coles Supermarkets Australia / rspca approved chicken breast

Wh
Mar 1, 2019

Just sliced into the end of the chicken breast I purchased this evening to make dinner, however I notice something odd, do you know how much brine has been used in just one small chicken breast for it to have been this stringy whilst raw??? I sliced just the end and find this flappy looking part...

Coles Supermarkets Australia / coles store manager at morningside, qld

Mo
Mar 1, 2019

Good Afternoon, I am hoping this complaint can be dealt with and taken seriously. My partner and I shop at Cole's in Morningside, QLD on a regular basis and always spend a good amount of money with a large family. Cole's at Morningside have always been hard work to return an...

Coles Supermarkets Australia / stikeez

De
Feb 28, 2019

I shopped at Coles Green Hills NSW and was given some stikeez as I meet the criteria. Imagine my Grandchildrens disgust when two of the packets were only filled with air. Does this happen alot or was I just one of the unlucky ones. I would like to ask you to replace these empty packet...

Coles Supermarkets Australia / vegan and gluten free products on same shelf

Ka
Feb 28, 2019

My husband is celiac he bought sausage rolls which he thought was on the gluten free shelf of coles but it was vegan only. Why are these toxic products near the gluten free products. He is now in bed being ill. When he eats anything gluten he vomits and has terrible bowel movements for 36...

Coles Supermarkets Australia / rude customer service

Js
Feb 28, 2019

I have been shopping at the Park Centre Victoria Park Coles store for a number of years, I try to avoid the checkout run by KAT as she is always rude, painfully slow and has no idea how to pack a bag. On thursday 28th Feb 2019 at 6.20pm I was standing 3rd in line at another checkout when...

Coles Supermarkets Australia / chainlink fence

Ka
Feb 28, 2019

Coles Byford WA erected a fence between themselves & Woolworths it is impossible to walk or drive between these stores it's insulting making such an inconvenience for our community it's entrapment and needs to be rectified asap my family shop at Coles generally but we will be boycotting...

Coles Supermarkets Australia / stikeez

Ch
Feb 28, 2019

The toys given as a collectible reward to kids, who are generally shopping with parents hence under 5 are labelled not suitable for children under 3. They are ovbviously choking hazards. Are they to be held responsible. It is almost criminal, in the light of the worldwide plastic crisis to...

Coles Supermarkets Australia / online shopping

Tr
Feb 25, 2019

Online home delivery shopping I'm requesting packing staff are trained to the dangers of RAW chicken juice contamination and NOT to put raw chicken in bags with other items. This week the bottom of 1 of my grocery bags was full of RAW chicken juices and I've thrown out everything in it thi...

Coles Supermarkets Australia / floor cleaning

Ma
Feb 23, 2019

I have just been to the store which is fairly busy today being a sunday afternoon. One of the staff members is using the large industrial floor cleancleaner and making the customers move for him. Naturally I assumed there must have been a large spill for this machine to be used in the...

Coles Supermarkets / lamb racks

He
Feb 20, 2019

It used to sell the the very popular and well displayed lamb racks at the butcher counter, but they have recently been taken away from the butcher department, I have to go to another butcher at the same shopping Centre for the racks now. If you don't restore the racks back to the butcher...

Coles Supermarkets / the new stickers that you are giving away.

Da
Feb 20, 2019

Hi I have a concern with the toy vegetables you're giving away. Judging by what i've seen these items have the potential to kill a child. Children are known for putting items in their mouths and these stickeeze are just the thing that would get stuck in the throat and choke a child. I hope...

Coles Supermarkets / lack of registers open on a daily basis

To
Feb 18, 2019

This is a complaint regarding the lack of staff on at this store. Since the new manager started (blonde female - extremely abrupt, rude & no consideration for customers) Every day/afternoons - there are never any registers open for customers who have big orders. The world doesn't consist...

Coles Supermarkets / online shopping and billing

Mi
Feb 18, 2019

ordered groceries online. supposed to be delivered at 5pm but we got a phn call from driver at 1015pm advising he was outside but couldn't get a park. He wanted me to provide parking but Im in a block of units with no parking for a big truck. He said he would get back to me. at 1030pm I...

Coles Supermarkets / mobile phone recharge voucher

Gu
Feb 18, 2019

I'm going to coles 16/2/2019 time 17.52. Served by Rabia. I tell her I need lycamobile $30 recharge. She give me optus recharge. At home when I see voucher. I see its wrong. Next day I going coles two time morning and evening return to voucher. But both time they refused me. I said it'...

Coles Supermarkets / stikeeze

Jo
Feb 18, 2019

I am extremely concerned about the new Coles giveaway "Stikeeze" because of their high risk as a potential choking hazard. The size of the toys and the shape of them, in particular the orange one, poses a very dangerous risk for children to be given. Because of the rubbery texture of the...

Coles Supermarkets / stikeeze

Sa
Feb 18, 2019

these 'toys' are a choking hazzard for children. (especially the small orange one). there may be a warning on the pack saying not to give to children under 3, but it is VERY small and hard to see and it is not just under three year olds that are at risk. my 5 year old son put it in hi...

Coles Supermarkets / customer service

Ja
Feb 17, 2019

On our way out to the register today (17/02/2019), I remembered that we need some lemons for the fish fillet and told my husband that I will just get lemon and meet him at the register. When I was already in front of the lemons the customer service man (tall and thin) told me to leave and...

Coles Supermarkets / negligence

Ni
Feb 16, 2019

I lifted a spray container of Exit Mould from the shelf on Sunday February 17 at about 11.40am. The spray lid was not screeed on properly. As I lifted it the bottle came away from the nozzle dropping to the floor. The liquid flew into my face and left eye causing great pain and redness. I...

Coles Supermarkets / staff member cheryl

An
Feb 16, 2019

I am extremely disappointed with one of the staff members that works at Coles Caversham (Cheryl). It has been in two occasions that Cheryl has refused to serve me at the cigarette counter. The first time Cheryl was standing behind the counter sorting out some paperwork, she saw me and...