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Enterprise Rent-A-Car Complaints Summary

724 Resolved
198 Unresolved
Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 933

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7:48 pm EDT
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Enterprise Rent-A-Car Charged for a rental that was paid for by an insurance company

Hi, this is Mrs. Vaughn-back in October 2023 my son had someone to hit his car and the person at fault insurance company - (Nationwide pre-approved the rental) paid for a rental while my son’s car was being fixed. I used my credit card as they asked us to put A refundable $50.00 security deposit down on the rental. I also agreed to insurance coverage while he used the rental. The rental began on 11/14/23 and was returned on 11/29/23. The young lady reviewed the car and said everything was fine but couldn’t give us the refund until the insurance closed out the account. Seemed strange but when I tried to call back and leave messages the manager wouldn’t return my calls. I even called nationwide to see what the hold up was about and the adjuster said they had taken care of it and asked that I have the manager to call because I shouldn’t have to deal with this but I could never reach said manager at enterprise. We never received an itemized bill as to what we were charged for. I even called corporate office and still nothing was done. This is not the level of service I expected from enterprise. We only should be charged for insurance coverage instead of almost 400 dollars. RA#2KX3JW.

Claimed loss: Approximately 173.85

Desired outcome: For the duplicate charges of $195.27 (390.54 total) on Dec 7th to be added back to my Amex card minus the insurance coverage of $65.97 per week.

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4:34 am EST
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Enterprise Rent-A-Car DRU fraud claims

Insurance company rented a vehicle on 10/24/23 from enterprise for me because my car totaled due to car crash. I returned the vehicle on 11/15/2023 and I let the store workers know that there is a small dent on front bumper (3 inches) that made by my roommate while the rented vehicle was parked. Store workers told me “just pay $500 and you can leave”. So I paid 500 bucks and I left the store.

Almost two months later from return date, I received email from DRU and they force me to pay $1900 for 3 inch dent. So I filed a claim to my insurance company and let them handle the situation.

But, on 2/26/2024 I received another email that force me to pay additional $1000 within 10 days.

This whole situation is [censored]ing stressed and my mental health is getting worse for this claim.

Also I tried several times to contact the customer service (assigned assist) but they never respond to my email or phone call. This is just frustrating so much.

Never use enterprise guys

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Enterprise Rent-A-Car Charges made to my bank account/ rude customer service

I have been renting cars from enterprise for more than two years straight. On Sunday morning February 24, 2024, I found an amount of $966.54 charged to my account even though I am all paid up till Saturday February 23. I called in the Enterprise Suwanee Location in Georgia to get an explanation on this. I spoke to a man named Robert. He was extremely rude and in his own words he said to me "It is what it is". I am extremely disappointed not talking about the fees I have had to incur from the bank because of this charge. No one is talking about refunding me and when I went into the branch to get a resolution, everyone seems not to know what they are doing or how to handle this situation. So in short, I have gotten zero solution and enterprise still have my money.

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Enterprise Rent-A-Car Extra charge

I rent a car from enterprise at 6140 Hoffner Ave. Orlando, Fl. 32822. I picked up the car on March 2nd, 2024 at 11 am and I dropped off the car on March 3rd at 11 am. 2024. The contract agreement that I signed is $40.90 but I was charged with $81.79. I called the location place and I talked to the front desk person who transferred me to someone. He introduced himself as the manager of the branch and his name is Jonathan. I asked him about the extra charged and his replied was, "he charged me for everyday separate, so he charged me for January 2nd as a full day and January 3rd as a full day." Of course, never heard of something like this.

I have the rental agreement summary with my initial. I believe Jonathan is using my card as a fraud and misuse the law.

I need to get refund and it is your work to deal with your employee.

Thank you

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Enterprise Rent-A-Car - One way rental

I had a very unpleasant experience with Enterprise Rent-A-Car. I rented a SUV from the West Palm Beach 1889 North Congress Ave on Jan 20th 12:51pm and returned to the Huntington WV Airport location on Jan 22nd 11:30am. I gave the keys to an employee who assured me that everything was fine, and I left. However, I later received my receipt which showed the...

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7:44 pm EST
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Enterprise Rent-A-Car - Customer service information

My son, John rented a car for work as he had to go to NC for the first time. His agreement number is [protected]. He rented the car at the Raleigh airport on February 4th. This is his first time travelling for work so he was unsure as to whether he needed a transponder when going through toll booths. As he was at work I offered to call the Customer Service...

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1:48 pm EST
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Enterprise Rent-A-Car Car hire scam

Mark Read who is somehow the Director of Sales - UK and Ireland for Enterprise Rent-A-Car now known as Enterprise Mobility is a know advanced fee car hire scammer / degenerate gambler who is wanted by the Police. Please do not engage in any business activities with this sophisticated conman as he moves under the cloak of many identities / companies and his eyes are on your money. If Mark Read contacts you, please be very cautious and notify the Police straight away.

If you feel that you have had a similar experience, please join us in reporting Mr Mark Read to Action Fraud on the following link: https://www.actionfraud.police.uk

Note: The content provided in this review is based on personal experience and available information. It is important to conduct independent research and verify facts before making any judgments or decisions.

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8:38 pm EST
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Enterprise Rent-A-Car False charge/threats

Yes the day of last November 18, 2023 a store representative by the name of Chantellus Adams who goes by the Chance walked in and reported the rental car that I had stolen and I have had this car for about 6 months before then. I have spent tons of money paying for the 2023 Ford Edge. They sent paperwork to an address I didn’t live at, forged my signature, made it look like o stole the car when they knew where I was at the whole time. I was also threatened by mr Calvory French. I got for no reason even after customer service told me I was in good standing.

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Enterprise Rent-A-Car Security deposit not returned

My name is Daryl Lay, and I rented a car for 24 hours with Enterprise on 24th Nov 2023.

I was charged for 7 days after returning the car on 24th Nov 2023 and my security deposit was not returned.

The rental vehicle was sent to me at Hilton LAX and I was told by the lady who drove it here that I could return the car to the hotel (park it at the hotel carpark) and someone would pick it up.

Please refer to the attachments that I have attached.

Please help me get my money back as I have been wrongfully charged. I have been trying to email Enterprise Customer Service but nothing has been done over the past 2 months.

Claimed loss: $300 USD of security deposit

Desired outcome: Please return my security deposit and the refund the excess charges.

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Enterprise Rent-A-Car overcharge for vehicle not picked up by enterprise as requested

Rental 12/14/23. Tyler TX 3221 SSW Loop 323. Client: Charles Nichols. Canceled 12/15/23 due to medical emergency. (Hospital records available) Enterprise notified by phone to come and pick up rental locally. They never picked it up, and was charged almost $1500 for 2 weeks of non use. They denied I called to have it picked up (no record). But I do have record of phone call to then on 12/15. Three followup calls made with assurances this would be resolved. Area Manager today (Jan 24) said he will not refund any of that money.

Claimed loss: $1463.34 (minus one day)

Desired outcome: Please refund at least $1300

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Enterprise Rent-A-Car Enterprise Toms River New Jersey

After my accident I walked into Enterprise in Toms River New Jersey and was greeted by Tim Berberich. Welcoming and knowledgeable he took care of my Rental professionally and easily. Upon the return of the vehicle, a month later, Grey Wolff took care of the rest, assuredly, providing me with all the final paperwork. Great service and assets to the Enterprise Corporation. Thanks for everything!

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2:00 pm EST
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Enterprise Rent-A-Car Car rental

Hi

I’ve been issued this email from an email address presenting themselves are yourselves. It asks for money but presents no information.

Is this genuine, and if so how do I get more info.

Thanks

From no-reply_collections_erac@enterprise.ch

“We would kindly request that you submit the payment for the balance due using the secure pay-by-link option, by clicking on the link below. Please note that the link expires after 10 days.

https://sec.windcave.com/pxmi3/FD54CDCB3B463D78FFA142C17E7CED8D72591CCF9CA2B76D24B8486D6CD8A19875961ABD4BF556633790746F599778333

ZRHT72-111137

Please note that this is the last reminder/request and in case of late payment, reminder fees may apply, and the receivables will be handed over to a recovery service provider.“

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Enterprise Rent-A-Car Charges for damages to vehicle I did not do

I rented a car in Chamblee, GA (Nov 28-29) for a 24 hr period while my car was being repaired. Went shopping, went out to dinner, and returned the car first thing in the morning. The agent took a look at the car and said I had damaged a piece of plastic on the bumper. I responded that I had no knowledge of any damage. He reminded me that I looked at the vehicle before leaving and did not bring it to his attention. I told him that you have to lean over to see the plastic in question, molded into the bumper. It is a reflector. He then told me he could show me pictures of the vehicle that would show the damage was not there when I left. After 45 minutes of waiting, he could not come up with any pictures. He said I would be contacted by Damage Recovery. I told him that since he could not produce any pictures proving the car was intact, I should not be held liable

Claimed loss: $311.37

Desired outcome: Drop charges

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Update by Joe Dudley
Jan 03, 2024 12:45 pm EST

Enterprise has graciously decided to drop all charges for the damages. Joe D

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Enterprise Rent-A-Car oakdale CA rental site, female by the name of Valet?

she called me today and said my reservation for 18th of Dec, cannot be done, they don't have the suv. I said I would take any car and she said it depends on what is turned in. I was not happy so I called [protected] and talked to Alan and told him my problem, he said he could put me in a full size sedan on that day and logged it in, I suppose. I thanked him and called her back and she said the same thing after I told her what Alan said, I am still not a happy camper. I have rented from this site before and had no problems, she needs more OJT or something.

Desired outcome: get me the full size sedan for Monday the 18th of Dec. by 1000 hrs.

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Enterprise Rent-A-Car - Many issues with my rental.

I spent A TON of time searching for the right car, (in the right price range), for me. Knowing that I would also have to pay the $300 deposit on top of my rental price. I found the right car. I made a reservation. Just like I have done many times in the past. When I got there, the car I reserved, was NOT AVAILABLE. At that time I didn't have time to wait...

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Enterprise Rent-A-Car Car smells horrible

We got a car from this location that smelt like smoke, so bad it would take your breath away. I made them and corporate aware of the situation and they told us that they can't help it that people smoke in the cars. Well, we don't smoke and we don't and shouldn't been given a car that smells like weed horribly. We had to clean their car ourselves and put air fresheners in it something that we shouldn't have to do. I would NEVER recommend renting a car from an enterprise, apparently, they don't care about their customers and their customer service is horrible along with their excuses.

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Update by kim honeycutt
Dec 23, 2023 6:43 am EST

I have emailed the company numerous of time and no one has reached out to me so nothing has been resolved

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Enterprise Rent-A-Car Unauthorize Credit Card Charges

I had been using Enterprise for the last 4 to 6 weeks. Enterprise charge my account 200.00. I was understanding that the insurance was paying until they said we maxed out. I took insurance out for the first week. I didnot authorized to continue with the insurance with out my permission. They told me I owe them 257.00 because they continued the insurance without my authorization. This should not be happening. Especially without the customer aware of it. This is poor customer service. I don't have enought in my account to cover the cost. I was unaware of a charges that I did not put in for.

Then enterprise location 1601 Eastern Avenue

Tera Richburg [protected]

Desired outcome: I will pay what I owe them but I don't want to pay the extra insurance that I did not put in for.

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Enterprise Rent-A-Car - Rental car - virginia beach store laskin road

After a terrible car accident totaled my car, I was authorized by Nationwide to spend up to $900 on a rental car through Enterprise. Despite returning the car on June 17, I have been charged $1761.74, which needs to be refunded to me. On June 1, I rented a Chrysler minivan from the Virginia Beach store, RA#6M8MLJ with an estimated return date on June 8 on...

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Enterprise Rent-A-Car - Rental agreement

I have been dealing with Enterprise car rental company due to a no-fault claim and this place of public accommodation has placed me in numerous events of discomfort and what I feel has extended to retaliation. My first interaction was on 10/30/2023 roughly around 5:50pm, while waiting second on the line for a reservation/pick up, I was discriminated by...

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Enterprise Rent-A-Car Rental of a enterprise rental car vehicle

My wife was in a car accident, and We are with State Farm. State farm advised they would set up a rental with Enterprise but that we could go get the car now. She went and picked up a car, at the weekly rate. No one told us that there was a lower contracted rate honored by Enterprise. Enterprise rep was advised of accident. Coverage supplies us with the Burdon of 20% of the rental fee up to $500. Wife rented the car for a week, to the sum of 390.01, which was at their regular rate. State farm advised the rate should be only $25.00 / day due to a contracted rate. My wife returned the car, after hours, and they closed out the rental without her consent, so we did not get the adjustment of the $25.00 rate, which we are owed. Enterprise rep said he can't do anything and said he was sorry, and thats it. This is, theft by taking. Enterprise owes us a substantial amount of money back.

Claimed loss: 55.00 / day vs 25.00/ day

Desired outcome: I would appreciate a response and refund of the difference of the reduced rental cost.

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Enterprise Rent-A-Car contacts

Phone numbers

+1 (855) 266-9289 +1 (877) 416-0000 More phone numbers

Website

www.enterprise.com

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