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4.1 942 Reviews

Enterprise Rent-A-Car Complaints Summary

724 Resolved
198 Unresolved
Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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Enterprise Rent-A-Car Bryan Salkey Enterprise Rep is Excellent! Great Person

I work in customer service and I rented a car at 2150 S. State Road 7 Miramar FL, ***. Bryan Salkey was the Rep. That handle my rental service on the 10th Aug 2016 to the 17th Aug 2016 and this young man is really hospitable, honest and reliable. It is the second time renting a vehicle I the US and he really made this a pleasant trip for my family and myself due to his professional skills and pleasant approach to all our questions. I hope the higher management of Enterprise recognize this young man and put him up the scale for he is really an asset to the company. I thank you Enterprise for such great Service Rep as Bryan Salkey and look fwd to using your rental service in the future just because of him. Respectfully, G. R. from Trinidad and Tobago.

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Enterprise Rent-A-Car Exceptional Customer Service

The customer service at Enterprise Rent-A-Car at "*** 101 ST, Edmonton, AB" has exemplary service. The whole team and management at the downtown location was willing to go over and beyond what was required.

Mark and Justin are the opitome of excellence. They take time to listen to clients and offer services over and beyond normal. I am super grateful for their attention to details, excellent customer services and always exceeding my expectation. Thank you so much for the upgrade Mark, you made our day. My friend were very happy too:)

The whole "Enterprise Downtown Team" is absolutely amazing. I am so happy with the whole team. All you guys are great. Thank you and keep up the great work.

I would definitely use their services again and tell my friends too.

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Enterprise Rent-A-Car Excellent Service--Will definitely rent again

On June 9 we rented a 2022 Ford Edge from the 2150 State Road location in Miramar, FL. Gabriela Alvarez gave excellent customer service. When I called to delay the pick up time, she suggested the best time so that my husband was able to get in and out without any hassle. She was very friendly and courteous.
Your vehicle is reserved.
Hi Sheila,

You reserved a Nissan Rogue or similar on Jun 9,2022 8:30:00 AM at Enterprise in Miramar. Your confirmation number is ***260.

Your Reservation
Pick Up
Jun 9,2022 8:30:00 AM Return
Jun 15,2022 6:00:00 PM
Miramar
2150 S State Road 7
Miramar, FL, ***,
United States
***224 Miramar
2150 S State Road 7
Miramar, FL, ***,
United States
***224
Hours: Mon - Fri: 7:30 AM - 6:00 PM
Sat - Sun: 9:00 AM - 3:00 PM Hours: Mon - Fri: 7:30 AM - 6:00 PM
Sat - Sun: 9:00 AM - 3:00 PM
Directions to Pickup Location

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Is Enterprise Rent-A-Car legit?

Our verdict: Enterprise Rent-A-Car has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Enterprise Rent-A-Car's position as a benchmark of trust and quality within its industry. Users and clients of Enterprise Rent-A-Car can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Enterprise Rent-A-Car earns 100% level of Trustworthiness

Perfect Trust Endorsement: Enterprise Rent-A-Car achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Enterprise Rent-A-Car. The company provides a physical address, 12 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 78% of 922 negative reviews, Enterprise Rent-A-Car is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Enterprise Rent-A-Car has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Enterprise.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Enterprise Rent-A-Car as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Enterprise Rent-A-Car and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Enterprise.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Enterprise Rent-A-Car.

However ComplaintsBoard has detected that:

  • Enterprise Rent-A-Car protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Enterprise Rent-A-Car. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Nationwide coverage for easy access
    2. Diverse fleet for all needs
    3. Award-winning customer service
    4. Competitive pricing and deals
    5. Robust loyalty program benefits
  1. Cons
    1. Higher pricing compared to competitors
    2. Inconsistent customer service experiences
    3. Limited availability in some regions
    4. Up-selling of insurance and add-ons
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Enterprise Rent-A-Car AWESOME SERVICE

WOW! What an incredible team at Enterprise located in Hixson, TN! I had traveled to Chattanooga on business when my personal car had to be put into the shop early on the morning of 8/22/23. Enterprise had a car for me to rent and Roger, a very, very nice employee picked me up at my work location, what a joy he was, so personable. Cody, an incredible Enterprise associate gave me beautiful red, convertible Mustang. Cody was exceptional to work; very professional making sure everything was just perfect. Had me checked in and out the door in a very timely manner, just very impressive. On return of the car, Abigail had me checked out in no time and was so very nice to take me to pick up my personal car in the shop. I can't say enough good things about my experience at this Enterprise. I can assure you that if I ever need a rental and anywhere close to this location, I will definitely give them my business.
Kudo's to Enterprise on some fantastic customer service and a big thank you to the three associates that I had the pleasure of working with.

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Enterprise Rent-A-Car Renting a car from enterprise manager at the one on Clinton hwy amazing

I'm thinking his name may be jay I may be wrong. But I rented a car from his location and drove to Panama City. I had to stop so many times it took us hrs more then it should have. I went to every enterprise in Panama City even airport no one would switch out the car. I took all my vacation to try and get the tire fixed. No luck no enterprise would switch me out. I drove from miles miles miles. There was a slit in the tire 3 day to get through Walmart. No one would help me. The last day I stopped back at the last place and talked to this man again in Panama City about getting another car. When I walked in he said I have a truck just got. He switched us out and home we went. We lost our vacation and we lost family time with my family. We rented a $4500.00 condo. But as soon as I got back to Knoxville I drove the truck to drop off. The manager was so awesome incredible. He told me the customer driving car comes first always before renting out to new customer. Well not in Panama City. He was so helpful that today I think of why I choose Enterprise on Clinton hwy north. The best service you will ever get. He's on heck of a manager and told me he make it right with me my next trip. But don't hesitate renting from Clinton Hwy north. Amazing group of people (Family). I can't say enough about him but losing vacation with family money and time you can't get back. Thanks for your service. Tammy

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Enterprise Rent-A-Car The BEST ENTERPRISE RENTAL LOCATION

It was my daughters birthday weekend and I had plans to bring children to Six Flags New England, but unfortunately due to the weather changed, plans last minute and decided to rent a vehicle. I went online the night before and made a reservation for enterprise in Dorchester and they called me at 8:05 the next morning to let me know they did not have the vehicle that I needed. Then proceeded to make a reservation for the enterprise location in Randolph Massachusetts. Went to that location and patiently waited in the lobby for 45 minutes when finally, the agent informed me that no one checked my reservation and she apologizes but unfortunately, they didn't have a car for me at that location either. After calling dozens of rental company; I called the Raynham enterprise location where I spoke with Sebastian, who honestly was heaven sent! He was super kind and understanding and empathetic after listening to what I went through that day. He told me to head on over and he'll have a vehicle ready for me when I arrived. Upon my arrival, not only did he have the vehicle ready, but he was extremely attentive, kind and so easy to work with. I have rented many cars in the past, and I can say that this was the most easiest transaction and his customer service skills were above and beyond my satisfaction. This is my new location and I will refer all my friends and family, because the entire office was great overall.! I was greeted with a smile and spoken to, and a professional manner, and I really appreciate them for that.

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Enterprise Rent-A-Car Good business

Hi my name is Ray Waldrop me and my wife needed to rent rental cars that was a thing in the past when we was growing up in our younger years every now and then we had to rent a car well this is our third time that we rented a car this month from Enterprise Rent-A-Car and Marysville Washington Yen that work there has been a very good reliable person to talk to the guys that work here are a very good guys they're straight up and forth they're polite they're courteous they have manners manners is a big thing when you're renting cars or having a business manners will make a good deal or a bad deal with these gentlemen at this Marysville Enterprise Rent-A-Car are very good at that they understand what manners and respect is for the customers I've rented there three times already and I'm very very satisfied As Long as You Follow the contract of the deal that you make with these gentlemen you will have no houses no trouble no unexpected money coming out of your bank account none of that but you will get one thing you will get good business and I'm talking about down to earth decent good business that's why I go on here and leave these reviews because they deserve a good review for the excellent work and customer attention and customer care that they do for me I appreciate it and they just need a pat on the back every now and then to let him know that people does understand manners and respect and there's people at this company Marysville Enterprise Rent-A-Car understands that so young thank you very much for all the great work that you do thank you

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Enterprise Rent-A-Car Enterprise car rental

They are very good. One customer had some breakfast sandwiches packed for journey to NYC from Florida so he shared them with the staff and customer.
My reservation was being held at the WRONG location, I couldn't find them online so I had Brandon from the Boca Raton office call Martha, in Delray!
I have been using Enterprise as our car rental for 21 years, but they didn't save the info in their computer so that was frustrating. All 50 vehicles were rented I was on a wait list it's a holiday weekend, so my car was in the shop, and I was going to rent the car to drive myself because my friends were sleeping late or out of town. Also I gave 5 stars because in a great coincidence, the other customers in line were from INDIA! I love curry and Indian culture. Also Juan, Brandon and the young lady there did social distancing to perfection! I saw hand sanitizer being used and six feet, from the customer, they even offered me a free coffee but did not have decaffeinated. I took for later. The young man who waited on me was very nice courteous and friendly you don't see that in Boca Raton every day. I was coming from the Hyatt Place maybe they thought I was rich or they were pretending not to know my famous music? I felt the same customer service that I got, in Tampa FL from Enterprise in 2000 when we drove to my concert for Disney. I was nervous as it was 6000 trance fans. I don't remember the show, I had stage fright and the Backstreet Boys were in the audience. But I do remember the drive singing rehearsal with my dancers dj and crew in a Enterprise Van, very economical for gas! Thank you enjoy my music. Robin Fox #vampoftrance

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Enterprise Rent-A-Car Enterprise in New Rochelle ROCKS!

What a difference it was to rent a car through Enterprise( Budget is a nightmare from start to Finnish.) Twice I have reserved a car that was not available when I showed up at the Budget dealer shop. They had no car at all to offer me and never even apologized for the situation that put me in. I needed a car for a very important reason. My daughter had several college tours lined up) I reserved, creceived a confirmation even pre paid for my car at Budget. Only to be left stranded and panicked On two separate occasions (Budget have a glitch in their system that doesn't update when they run out of cars) That was Budget in NewRochelle.
Now back to Enterprise in New Rochelle: Such a positive experience from start to finish. First and foremost I want to say that every single staff member was kind, friendly and helpful. I personally had the pleasure to deal with two lovely young ladies: Shannon & Jaena Rene. They were both so sweet, helpful and patient with me throughout. They were both very knowledgeable about each car. Enterprise is lucky to have such wonderful women as their employees!
I needed to extend my rental for a few days. Each day when I had to extend my rental car agreement: I had no problem getting an actual human on the phone to talk to. Serenity now lol I truly appreciated being able to get a human being on the phone that reassured me about the rate & who confirmed the extension.
Budget on the other hand is a stressful disaster to deal with. Budget doesn't even have a direct number to
Any of their locations. Try to get a human being on the phone: if you do you can make sure it's someone at some call center somewhere and no one you dealt with while renting your car.
Aftef the Pandemic and experiencing a shortage of actual human beings while trying to reach my bank or phone company or whatever it may be: I want to give praise Snd 5 stars to Enterprise for understanding the irreplaceable value and comfort that dealing with actual kind human beings provide. I will definitely always choose Enterprise if or when I need to rent a car again. Oh and I forgot: Enterprise was also a lot more affordable!

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7:48 pm EDT
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Enterprise Rent-A-Car Charged for a rental that was paid for by an insurance company

Hi, this is Mrs. Vaughn-back in October 2023 my son had someone to hit his car and the person at fault insurance company - (Nationwide pre-approved the rental) paid for a rental while my son’s car was being fixed. I used my credit card as they asked us to put A refundable $50.00 security deposit down on the rental. I also agreed to insurance coverage while he used the rental. The rental began on 11/14/23 and was returned on 11/29/23. The young lady reviewed the car and said everything was fine but couldn’t give us the refund until the insurance closed out the account. Seemed strange but when I tried to call back and leave messages the manager wouldn’t return my calls. I even called nationwide to see what the hold up was about and the adjuster said they had taken care of it and asked that I have the manager to call because I shouldn’t have to deal with this but I could never reach said manager at enterprise. We never received an itemized bill as to what we were charged for. I even called corporate office and still nothing was done. This is not the level of service I expected from enterprise. We only should be charged for insurance coverage instead of almost 400 dollars. RA#2KX3JW.

Claimed loss: Approximately 173.85

Desired outcome: For the duplicate charges of $195.27 (390.54 total) on Dec 7th to be added back to my Amex card minus the insurance coverage of $65.97 per week.

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Enterprise Rent-A-Car DRU fraud claims

Insurance company rented a vehicle on 10/24/23 from enterprise for me because my car totaled due to car crash. I returned the vehicle on 11/15/2023 and I let the store workers know that there is a small dent on front bumper (3 inches) that made by my roommate while the rented vehicle was parked. Store workers told me “just pay $500 and you can leave”. So I paid 500 bucks and I left the store.

Almost two months later from return date, I received email from DRU and they force me to pay $1900 for 3 inch dent. So I filed a claim to my insurance company and let them handle the situation.

But, on 2/26/2024 I received another email that force me to pay additional $1000 within 10 days.

This whole situation is [censored]ing stressed and my mental health is getting worse for this claim.

Also I tried several times to contact the customer service (assigned assist) but they never respond to my email or phone call. This is just frustrating so much.

Never use enterprise guys

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Enterprise Rent-A-Car Charges made to my bank account/ rude customer service

I have been renting cars from enterprise for more than two years straight. On Sunday morning February 24, 2024, I found an amount of $966.54 charged to my account even though I am all paid up till Saturday February 23. I called in the Enterprise Suwanee Location in Georgia to get an explanation on this. I spoke to a man named Robert. He was extremely rude and in his own words he said to me "It is what it is". I am extremely disappointed not talking about the fees I have had to incur from the bank because of this charge. No one is talking about refunding me and when I went into the branch to get a resolution, everyone seems not to know what they are doing or how to handle this situation. So in short, I have gotten zero solution and enterprise still have my money.

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Enterprise Rent-A-Car Extra charge

I rent a car from enterprise at 6140 Hoffner Ave. Orlando, Fl. 32822. I picked up the car on March 2nd, 2024 at 11 am and I dropped off the car on March 3rd at 11 am. 2024. The contract agreement that I signed is $40.90 but I was charged with $81.79. I called the location place and I talked to the front desk person who transferred me to someone. He introduced himself as the manager of the branch and his name is Jonathan. I asked him about the extra charged and his replied was, "he charged me for everyday separate, so he charged me for January 2nd as a full day and January 3rd as a full day." Of course, never heard of something like this.

I have the rental agreement summary with my initial. I believe Jonathan is using my card as a fraud and misuse the law.

I need to get refund and it is your work to deal with your employee.

Thank you

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Enterprise Rent-A-Car - One way rental

I had a very unpleasant experience with Enterprise Rent-A-Car. I rented a SUV from the West Palm Beach 1889 North Congress Ave on Jan 20th 12:51pm and returned to the Huntington WV Airport location on Jan 22nd 11:30am. I gave the keys to an employee who assured me that everything was fine, and I left. However, I later received my receipt which showed the...

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Enterprise Rent-A-Car - Customer service information

My son, John rented a car for work as he had to go to NC for the first time. His agreement number is [protected]. He rented the car at the Raleigh airport on February 4th. This is his first time travelling for work so he was unsure as to whether he needed a transponder when going through toll booths. As he was at work I offered to call the Customer Service...

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Enterprise Rent-A-Car Car hire scam

Mark Read who is somehow the Director of Sales - UK and Ireland for Enterprise Rent-A-Car now known as Enterprise Mobility is a know advanced fee car hire scammer / degenerate gambler who is wanted by the Police. Please do not engage in any business activities with this sophisticated conman as he moves under the cloak of many identities / companies and his eyes are on your money. If Mark Read contacts you, please be very cautious and notify the Police straight away.

If you feel that you have had a similar experience, please join us in reporting Mr Mark Read to Action Fraud on the following link: https://www.actionfraud.police.uk

Note: The content provided in this review is based on personal experience and available information. It is important to conduct independent research and verify facts before making any judgments or decisions.

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Enterprise Rent-A-Car False charge/threats

Yes the day of last November 18, 2023 a store representative by the name of Chantellus Adams who goes by the Chance walked in and reported the rental car that I had stolen and I have had this car for about 6 months before then. I have spent tons of money paying for the 2023 Ford Edge. They sent paperwork to an address I didn’t live at, forged my signature, made it look like o stole the car when they knew where I was at the whole time. I was also threatened by mr Calvory French. I got for no reason even after customer service told me I was in good standing.

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Enterprise Rent-A-Car Security deposit not returned

My name is Daryl Lay, and I rented a car for 24 hours with Enterprise on 24th Nov 2023.

I was charged for 7 days after returning the car on 24th Nov 2023 and my security deposit was not returned.

The rental vehicle was sent to me at Hilton LAX and I was told by the lady who drove it here that I could return the car to the hotel (park it at the hotel carpark) and someone would pick it up.

Please refer to the attachments that I have attached.

Please help me get my money back as I have been wrongfully charged. I have been trying to email Enterprise Customer Service but nothing has been done over the past 2 months.

Claimed loss: $300 USD of security deposit

Desired outcome: Please return my security deposit and the refund the excess charges.

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Enterprise Rent-A-Car overcharge for vehicle not picked up by enterprise as requested

Rental 12/14/23. Tyler TX 3221 SSW Loop 323. Client: Charles Nichols. Canceled 12/15/23 due to medical emergency. (Hospital records available) Enterprise notified by phone to come and pick up rental locally. They never picked it up, and was charged almost $1500 for 2 weeks of non use. They denied I called to have it picked up (no record). But I do have record of phone call to then on 12/15. Three followup calls made with assurances this would be resolved. Area Manager today (Jan 24) said he will not refund any of that money.

Claimed loss: $1463.34 (minus one day)

Desired outcome: Please refund at least $1300

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Enterprise Rent-A-Car Enterprise Toms River New Jersey

After my accident I walked into Enterprise in Toms River New Jersey and was greeted by Tim Berberich. Welcoming and knowledgeable he took care of my Rental professionally and easily. Upon the return of the vehicle, a month later, Grey Wolff took care of the rest, assuredly, providing me with all the final paperwork. Great service and assets to the Enterprise Corporation. Thanks for everything!

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Contact Enterprise Rent-A-Car customer service

Phone numbers

+1 (855) 266-9289 +1 (877) 416-0000 More phone numbers

Website

www.enterprise.com

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