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Enterprise Holdings Customer Care Service

Enterprise Holdings, Inc.

600 Corporate Park Drive
Saint Louis
United States - 63105

Customer Support Phone Numbers

+1 855 266 9289(Car Rental Reservations) 0 0
+1 877 416 0000(en Español) 0 0
+1 866 534 9270(For users of TTY devices) 0 0
+1 855 266 9565(Customer Service) 0 0
+1 800 307 6666(Roadside Assistance) 0 0
+1 866 507 6222(Loyalty Membership) 0 0
+1 866 225 4284(Customers with Disabilities) 0 0
+1 877 881 5500(Business Rentals) 0 0
+1 888 227 7253(Car Sales) 0 0
+1 888 736 8287(Truck Rental) 0 0
+1 877 233 5338(Fleet Management) 0 0
+1 800 325 8838(Maintenance Program Information) 0 0

Enterprise Holdings Complaints & Reviews

Enterprise Holdings / Amount charged for car rental

Brent Fawcett on Apr 24, 2017
I recently rented a vehicle from and Enterprise outlet at the Mesa Airport on April 7 -15 and I rented online and was charged approx $352 US and I understood there may be extra charges upon arrival but I was charged another approx $425 US when I picked up my vehicle and being from Canada...

Enterprise Rental Car / Fraudulent damage claim, impacting my company 13 years later

Mdgtx on Apr 3, 2017
As you can read online, Enterprise has a history of fraudulent damage claims. Over the years it actually seemed to be a revenue source for the company. From the outside looking in it looks like an internal business process problem that is conveniently overlooked. It In 2004 I rented a vehicle...

Enterprise Car Rental / Car rental service

shellyrent on Mar 31, 2017
On 3/24/17 I had a reservation for car rental at Enterprise in Dahlgren VA. I have rented a number of times and been picked up at my King George, VA residence. I have a residence in DC, as well, my license is in DC. I am a Rewards Point member there and DC license and VA address are listed...

Enterprise Car Rental / Car rental

George Willison on Mar 27, 2017
I rented a car from Enterprise in Jackson Hole Wyoming on March 11, 2017 for a week, with a ski rack. The ski rack was the cheap magnetic kind and totally useless, unless you have old narrow skis. The trunk stunk like crazy from mildew. Previously when I had rented from Enterprise an agent...

Enterprise Car Rental / Deposit refund

Kevin mungin on Mar 4, 2017
I rented a car from enterprise car rental on the 24th of February and returned it respectfully on time on the 26 I have not received my deposit yet of $200 and it is now March 4th I will be suing Enterprise if that do not receive my money soon I do not understand why they have their car...

Enterprise Holdings / Customer service

DeanaP1 on Feb 13, 2017
The manager (Stephanie) at your Oak Grove, Kentucky location at 16524 Ft. Campbell Blvd. was incredibly rude both at pick up and return. When I addressed her about my concerns she told me"I wasn't the only person in the world. " I rent a car about 20 times a year. This was hands down the...

Enterprise Holdings / Unauthorized credit excessive charge

Jimc0 on Feb 11, 2017
On february 10, 2017 we reserved a car online for friday 2/10/17 which would increase our prior reservation from our prior plans for monday feb 13-15th, to feb 10 - 16. On feb 10 we set up the extended rental timeframe & picked up the car in the yucca valley, california office at 57250...

Enterprise Car Rental / Deposit

Most74 on Feb 7, 2017
I rented a car from enterprise and had to put a 50 dollar deposit down. I was told as long as there wasn't any damage and I returned the car with a half tank of gas like it was when I received it I would get my deposit back. Well after a week of waiting I got my deposit back but only...

Enterprise Holdings / Service at ohio pike location

Troy Fultz on Jan 13, 2017
I was recently rear ended by someone in a enterprise rental car who said the brakes on the rental failed. When I went to get my rental through progressive, and arguing with your Ohio pike location, they agreed to give me the rental without a down payment because I felt nothing should come...

Enterprise Holdings / Enterprise car rental highlands ranch colorado

JuanV on Jan 7, 2017
I needed a rental while our car is in for repairs. After waiting several hours at your Enterprise location for a rental this morning and again this afternoon, they eventually brought a dirty "luxury" Navigator rental. They enticed us to pay an additional $19 a day for extra insurance...

Enterprise / Deposit check

Meeks123 on Dec 29, 2016
I'm an uber driver and I rented from enterprise in April 2016, I returned the car in August 2016. I have spoke to managers, someone from corporate office. My check was mailed out in sept 2016. It's now December 27, 2016 still no check. Every time I call I hear something different. I felt...

Enterprise Rent-a-car / Unauthorized credit card use

Viveeshk on Dec 27, 2016
I am writing this email with utmost disappointment and concern regarding the service I received from Enterprise/Alamo Rent-a-car company. I took a rented car from this company while I was visiting Switzerland for a period of 10 days from 03/09/2016 till 13/09/2016. The car was excellent and I...

Enterprise / Non - professional and poor customer service.

Mark Kennedy on Dec 20, 2016
My name is Mr. Mark Kennedy and I am writing about the experience that I had with your representative from Thorndale, PA 19372 in Chester County, PA. This occurred the morning of December, 20, 2016. I had taken my car to the auto body shop to have it repaired and I was supposed to be...

Enterprise / Stay away from enterprise locauto in rome fiumicino

StayAway/NeverAgain on Dec 12, 2016
We rented a car through enterprise.com to pick up in Rome, Fiumicino. They partner with LOCAUTO at the airport. Our car reservation (copied below) clearly stated that the TIRE CHAINS - SPECIAL EQUIPMENT were INCLUDED in the rate. After returning the car in Rome, Italy and after several...

Enterprise / Electronic rental contract

Mary39 on Nov 20, 2016
I have rented from the South Boston location numerous times. So much so that I usually get a free upgrade. Not so much this time as I was told that there would be a upgrade fee. No matter, I booked a reasonable sized vehicle. A young lady picked me up and gathered my details on their...

Enterprise / Damage recovery unit not respond to my request for information complaints car rental enterprise rental

cherylyue on Oct 31, 2016
we have rent a car from National/Enterprise at the international airport of Grand Forks, ND from Sept.2nd-Sept.11th, which is a full-size Dodge charger. Unfortunately, we have meet an extremely rain on Sept.4th night and the level of the rainwater was too high to stop the car. The car...

Enterprise Car Rentals / Car rental

Don Woermke on Oct 20, 2016
Her name is Rachel, she should rent Brooms not cars...Scottsdale AZ is her home. Why she doesn't like me is a mystery, but new meaning goes to a woman's SCORN applies. I will never book with Enterprise Car Rentals in Scottsdale area again. They have lost me and my money to pay for a car...

Enterprise Rent A Car / Rental car

tangi2008 on Oct 5, 2016
5/16/16 Rented a Chrysler 200 for a weekend trip, when we did the walk around inspection the person was more interested in the location and reason I was going then paying attention to any so called damage to the car. She asked where I was going, I told her the high school state baseball...

Enterprise / Customer service representative

Zoyd on Sep 5, 2016
My car was hit by a truck and Insurance rent me a car ( that's what I thought!). Fred from Enterprise in Glenwood Springs CO, made unethical sale ( after I told him that I never rent a car before)- Damage Waver is OPTIONAL, everybody! Friday afternoon my card was unauthorised charged...

Enterprise Rental Car / Enterprise charged me for pre-existing damage to car

Rhonda Ellis on Sep 4, 2016
Beware - Enterprise Rental's scam practice of charging you for pre-existing damage to the rental car. I rented a car from Enterprise Rental in Jacksonville Fl in April 2016. When I returned the car they pointed out damage to the black plastic front grill. It was so low, it was very hard to...

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