EconomyBookings.com

Booked a car on their website and cancelled it on 8th august.
Sent 2 mails in order to know when my refund will be made (more than 300€). According to their policy, refunds have to be made within 21 business days.
The answer is always the same 'due to high season, refunds are delayed'
I absolutely need this money which
This company is not actually serious!

Booking was cancelled 2/8/21 because Whizz air changed dates of flight. Your bookings company policy states refund within 14 working days. I have tried to contact you by email and by telephone where is my £519.24 refund?
Please refund to my credit card by 10/9/21 or i will be forced to take further action.

I rented a car through Economybookings on August 5, 2021. Due to COVID I had to cancel the reservation. This is the response I received. To date I have not received the refund amount noted below.

Your booking B83943890 for a total sum of 575.82 USD (484.04 EUR) at Manchester Airport, USA New Hampshire has been cancelled.

Arrow

Pick-up

Loc Manchester Airport, USA New Hampshire

Date 08 Sep 2021, 18:30

Drop-off

Loc Manchester Airport, USA New Hampshire

Date 12 Sep 2021, 06:00

Toyota Corolla
or similar

5 Seats | 4 Doors | 2 Baggage

Included Air Conditioning
Included Automatic Transmission

Total sum:

575.82 USD (484.04 EUR)

Your refund has been calculated as follows:

• Cancellation fee: 89.14 USD
• Refundable amount: 486.68 USD

The reason for cancellation:

• Other.

What's next:
Due to the high season, the refund will be made within the next 14-21 business days depending on your card provider. Now that your booking has been canceled you don't need to do anything. We'll let you know if we need anything else.

I rented a car #B51267673, and the contract clearly stated that the rental included : mialege unlimited and Taxes, but at the end of the rental I was charge for both in the amount of 190.00

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Car hire cancelled with no notification. No response to my attempts to contact
I booked a vehicle within plenty of time before my trip to ensure I secured a reasonable price. On arrival at the airport, the car hire place told me that the booking could not be fulfilled due to a change in their terms and that economy bookings had been informed. We were then stuck without a car and trying to hire one last minute was 3 times that of the price I had ensured I secured it at.
The whole trip had been planned around using a car and we had even paid for ferry crossings in advance to take the car on. We were utterly stuck! I contacted economy bookings when abroad and after being on hold for 45 minutes decided to email. This was 4 weeks ago and all I have received is automated responses saying my query will be dealt with within 7 - 28 days! What kind of timescale is this? I am now £1000 out of pocket, plus the £52 deposit economy bookings have for nothing but pain and stress and a hugely impacted holiday. No one is getting back to me and offering any help
Super frustrating

Rental car was booked for pick up from Queenstown airport New Zealand in mid- August. Due to Covid outbreak travel borders were closed and the rental was cancelled. The cancellation was a month prior to vehicle collection and a refund notice was received stating refund amount. No refund has been received. No phone contact numbers are viable. No communication with or from Economybookings has been possible.

Car rental. A fully prepaid rental has been refused by EconomyBookings.com office on the ground that I do not have a credit card for the deposit (representing approximate 10-20% of the price already paid in advance).I offered cash deposit or Visa debit card payment (the same card that was used for the rental pre-payment) and we had the proof of the return travel. Both options proposed by me had been refused . The outcome is that the entire price is retained by EconomyBookings.com, this is an abusive practice as per EU laws. Total loss of 1340 EUR. Official claims to follow at Consumers Protection offices.

I purchased a car rental through economy booking. I didn't receive a rental car and they won't refund my money! I called and the sales rep keep hanging up on me saying it's nothing they can do I have to contact the support team through email. The support team only emails you they will investigate and that's it. You can't verbally speak with anyone and they just took my money and said screw me! I haven't heard from them since and I booked at the end of April for a rental for the first week of May. Went to pick up the vehicle and they wouldn't let me claiming the system and policy changed over the weekend and Economy had to refund my money. They told me to get econmony to contact them so they can dispute the issue. Economy never contacted Dollar rentals which is where my pick up was assigned. And just took off with my money. They owe me $386.48

Dear Sirs
I entered the following information into your booking site :
Hiring an economy car from 1.30pm on 19th August and returning it at 7pm on the 21st August. The price quoted was in the region £124.

You sent me the rental voucher B31070144. Everything is incorrect. I tried to call your number on the 16th August but only got an unhelpful person speaking from a foreign country who told me that he would only amend my booking if I was to pay £195.
He would not pay any attention to my explanation of your booking error.

I spent another two hours trying to contact you, without success
I even hoped to change my schedule to fit your incorrect voucher dates and times. But this morning I could not.
I will be instructing mastercard not to pay you.

Yours
John Miers

I originally booked a Jeep Cherokee totalling $494.35 but chose to downgrade to a Nissan Sentra. You deducted the $494.35 for the Jeep from my bank account and I had to pay for the Sentra upon arrival to airport. Which was over $300 more then your stated cost. I have called 7 times in regards to a refund for the Jeep. I have been told over and over (recorded) that I would be refunded within 7-10 business days and I just have to "wait". It's been a month. I keep getting a run around. Apparently there's no supervisors, no managers, no billing department available. I've emailed x4 with no response. I've contacted the BBB. Do I need to get a lawyer at this point? Where is my refund? I'm not going away and expect a response immediately.

I have booked a car and plan a trip to Europe, my united flight got cancel and had to reschedule the trip to the next day, Called the 3rd party rental car and cancel the booking and got a new booking for the next day. The whole trip went well no issue. Once I got back I noticed that the 1st booking got charged completely and after contacting the support email and reaching out by phone the operator, I still wait more than a month to receive my money back.
Totally impossible to have someone from the support to respond.
Very disappointing and waited this long before writing this complaint

Let me know if this help

Booking number:
B42079451

We have booked a car in Nurnberg airport. In voucher it stated thay the opening hours of the station are till 16.30. But in fact the station was open only till 15.30
Our flight had a delay till 15.40 (the flight number was in the booking). At 15.55 the station was already closed.
Contacting your call center, we had a respond form one of the managers name Michael, that it is a mistake in our voucher and that he regrets, but he can do nothing but make a new booking with a new payment. He can't change a booking to a new station or refund us. He said, that we should send the email and wait for respond! A family of 4 people, stays without a rental car, just because of the mistake in a voucher, without refund and without any support!
I consider that as a violation of customer rights and a fraud.
No respond received yet after 24 hours!
I demand to refund us imideatly and compensate all our extra expenses.

I rent a car Ford Focus Estate with Booking Nr. B71319326 from July 19 to July 31, 2021 with Firefly (booking No. 0BZTLG), with an agreed and written price . Accordign to the contract price I should have paid at the return of the car the remaining sume of 537 €. When handing over, the service man of Firefly confirmed to me that everything was OK. Therefore I don't understand why I was charged € 50 more from my credit card? Best regards Jana Sriencova, phone No [protected], e-mail: [protected]@centrum.cz

There is a difference between the amount already paid and the voucher amount
When using the voucher, only a part, not the full amount, is paid.
No response when you ask.

contract details

Car Pick-up
EUROPCAR
Mar 03, 2020, 23:30
Norway, Harstad, Harstad/Narvik Airport, Evenes (Ev), Evenes, 8534
[protected] [protected]
Car Drop-off
EUROPCAR
Mar 10, 2020, 23:00
Norway, Harstad, Harstad/Narvik Airport, Evenes (Ev), Evenes, 8534
[protected]
ental includes
Local taxes
Insurance (Collision Damage Waiver, Theft Protection, Third Party Liability)
Airport Surcharge

Out of hours fee EUR 320.00
Additional Driver EUR 42.28
Pay on arrival fee EUR 175.57
Winter Tyres (Win) Include
Total price
1437.98 €

Earlier today, I booked a reservation with you for Kona Hawaii airport car rental. You sent me booking request number B14862721. I called Thrifty and they have no knowledge of payment for othat booking request. Yet my bank sent me a text saying that a charge from economy booking was going through for $1, 598.17 for 12 days of renting an auto.

What happened? Why did you take my money and never send me a booking confirmation number?

I called Thrifty and they do not recognize the booking number request or my name.

If you don't get back to me immediately I will call Wells Fargo Bank and stop payment for fraud on the $1, 598.17

Dear Sir / Madam

Please note the following urgent information and attached documents:

1. On 16 June 2021 I booked a motor vehicle with Economy Cars via your website
2. I was charged ZAR 5032-89 on my credit card - contact me for proof hereof
3. When we attended at the car rental company upon arrival at Fiumicino Airport they advised that they did not have a reservation for us
4. This despite the fact that my credit card was charged and i received written confirmation from your company that the car was reserved
5. I reported this and filed an urgent enquiry with Economy Bookings on 21 June 2021 and requested that I be refunded immediately
6. To date, you have not refunded me the amount that has been deducted from my credit card totalling ZAR 5032.89.
7. I have made numerous follow up requests but you fail/neglect to refund the amount charged to my credit card despite me providing a detailed account of events that transpired and supporting documentation

Should you not immediately attend to this extremely serious grievance and refund me the amount that has been deducted from my account I regret to advise that I shall have no other option but to report this fraudulent act by your company and its employees.

I trust that this matter shall receive your immediate and urgent attention.

The web site doesn't work. I wrote a request of where I wanted to pick up my car and when they send my confirmation, it had some other place.
I called and wrote back immediately but so far, had no help at all.

Rente un auto vía la página de EconomyBooking.con y cuando llegue a recogerlo, resulta que me mandaron a otro sitio.
Me dijeron que su política es de no cancelación, así que perdí todo el dinero porque su página cambia las fechas y lugares de entrega. No me dieron ninguna alternativa.
Tuve que ir a rentar otro auto directamente en Hertz.
Pésimo servicio y robo total!

I am a 77 years old man... not an expert on Internet. I live in Montreal, QC. Canada.

On July 13 th 2021, looking for a car in Florida, I went on the thrifty Car Rental site. For any reason that I do not understand, my research brought me to the site of Economybooking instead of Thrifty Car Rental... so I thought that It was the Thrifty site to book a car for my trip to Florida.

So, I booked an economy car for two weeks beginning on July 20Th and returning the car on August 3rd.

For personal reasons, I had to come back to Montreal on July 24th, only 4 days since I rented a car for 14 days and paid for 606.14$ canadian. As per the contract of Thrifty that they remitted to me at the Fort Lauderdale Airport, I am entitled to a refund. So, please, could you address the situation and grant to me an approriate refund. PLease, let me know ASAP. Thanks in advance Robert Lanctot

Dear colleagues,

I have booked a car on Sicily via your platform. The given price in voucher was not approved from the rental company (B rent) since they said I cannot proceed with the payment with the card you have booked.

Since you have charged the card and told me on the phone everything is ok a gave me voucher, I would like refund either from that part taken as a deposit (118 euro, or for additional price 983 euro - 628 euro I was supposed to pay.

Attached, I'm sending you the invoice and your voucher.

Booking number is Booking NR.: B32215386