EconomyBookings.com

I booked a car through EconomyBookings.com website, they charged around 8 Euros as a down payment or insurance (I'm not sure). and when I went to car rental company (KEM - Cyprus) they coudn't find the booking on their system. I show them the booking and confermation email but they didn't cooperate and told me to contact the website, its not their problem and they can't do anything! I tried to call EconomyBookings many times, everytime they kept me on hold for long time and then hang up.

Rented a Kia Sportage for 5 days. The car was brought under the house, the car is clean and in perfect condition. Very friendly and polite staff. They showed and told everything. Always in touch, what happens. Best rental

Hello! I found a big Jeep Mercedes on their website, spacious and beautiful inside. A 600 km road was waiting for me, so I wanted a spacious car. When I arrived at their branch I handed over the car, no problem

I booked a rental car (B52951730) through Economy Bookings.com on
Thursday 8 October 2020 and I canceled it on Friday 9 October 2020.
I was informed later that night (Friday 9 October 2020) that my booking was canceled. I emailed Economy Bookings.com straight away about a refund.
A few days later (Monday 12 October) I received an email stating that my refund will be processed within 90 days.
I reviewed the Economy Bookings.com website and there is no mention of a 90 day processing period. I have been emailing them ever since for a refund. Still waiting.

Car rental booked sept 5 to sept 9th 2020
Here is our recent email
Dear polina
Of "customer service"?,

You obviously did not read the email sent to you!
Please be advised that we have no intention of paying for a product, in this case an undelivered rental car, that was not made available to us as the contract you issued guaranteed.

We take exception to your statement below, as you know this is to be a false and fraudulent statement:

"the rental agent informed that - this reservation is a non-show, meaning that you did not shown up for your reservation or fail to fulfill terms&conditions required for pick up.".

As our original letter indicated, we did report to the car rental desk area. Not only were we there at the specified time, but early I might add, only to be met by a line over 150' in length, filled with very angry customers as everyone there was told there were no vehicles available, I am sure the rental company received, and documented, many complaints from customers in a like predicament.

Further, a customer service agent, carrying a clipboard, came down the line to personally explain to everyone there were no cars available due to overbookings. He was going down the line of irate customers taking names and telling them that if they wanted to take a lyft or taxi to their hotels tonight, that their taxi or lyft charges would be subtracted from the rental charges if they wanted to come back the next day and try to see if a car had become available? When he got to us he said that, because we prepaid they would not be able to deduct the alternate transportation charges from our rental, but they could give us credit the next time we rented from them! He further told us that because we had "pre-paid" that there was no options for us other than to come back in the morning and stand in line again until something possibly became available, but it was unlikely due to the labor day weekend. We spoke to this gentleman for several minutes. His only advice was to go to our hotel and try to make other arrangements. Please note: he did take our name and information and recorded it on his clipboard.
We than took a $75 cab ride to our hotel where I immediately emailed customer service of our ordeal and asked for a full refund. (see attached)

Further, we did call the rental car company desk again the following morning and were again told they would not able to provide us with a vehicle at that time as no cars were available. This was confirmed by local satellite locations of the same company when reaching out to inquire about possible availability of a vehicle from their location.

If you continue to deny being aware of this issue, and further, continue to accusing us of violating the terms & conditions of the rental agreement when it is you who is in violation, I will take further steps to support my claims through legal counsel; however, I have no doubt that you are very well aware of the issue and know our statements to be true and factual.

I cancel within 2 minutes of an error at the time I booked my car using economy bookings.com, Thrifty was the company who economy bookings assigned me. Thrifty gave me a cancellation number, and Thrifty were more than happy to reimburse me the money ($158.48), but they told me that since Economy bookings collected the money they could not put money back in my bank. It does not matter what number I dial to contact economy bookings, the connection cuts off or their holding time can be up to 4 hours or more and the line ending cutting off, this is absolutely tidiculous, I have been trying to contacted them for over a week and is the same story every day, this is way farther than just frustratin, it is so unprofessional they are avoiding to be contact even using their email, all looks like SCAM, I already found out who regulates this third-party booking Rent-A-Car companies, I found out that there are so many complaints and lawsuits and court citations against them, I'm complaining against this company Economy Bookings.com because they are avoiding to be contacted not only by me, But by many other people who are living the same situation. I am willing to provide all the information cancellation number or the booking, please contact me at my email address [protected]@gmail.com... I want my money back or I will go to my VA legal aid office and hire the best lawyer I can find. Booking number: B21073046 and cancelation from Thrifty is : J47813233B7

Thank you very much and have a great day.

Vincent A. Valdez Zuani

I was quoted 189.00 and paid online and went to fox rental cars to get the vehicle. I had to put down 150.00 deposit once I got there. AFTER HAVING the rental car for less than a day they charged me a 263.00. So now I have 600 dollars for a rental car 3 times the amount I was supposed to pay. I emailed the economy numerous time and still no response. I want my money back

Unauthorized charges for 236.00 on june 15 2020.. Never authorized these. Charges since I canceled the reservatoipn days before that. I want my money back for stealing my money. Patricia kruger
[protected] krgr. [protected]@gmail.com is my email.. Get back to me immediately to remedy this what a shame and to think I used you all the time. I never authorized these charges. Please have someone call me asap so we can fix this issue. Thank you

My name is Sawa Roman-Pleschko, my booking B11157236 for a total sum of 374.92 USD (347.37 EUR) at Fort Lauderdale Airport, USA Florida has been cancelled in March 2020 . No money return until now June 24, they do not pick up the phone, disaster. My email address: [protected]@gmail.com
Pick-up

Loc Fort Lauderdale Airport, USA Florida

Date 18 Mar 2020, 23:00

Drop-off

Loc Fort Lauderdale Airport, USA Florida

Date 30 Mar 2020, 19:30

Hyundai Accent
or similar

5 Seats | 4 Doors | 2 Baggage

Included Air Conditioning
Included Automatic Transmission

Total sum:

374.92 USD (347.37 EUR)

Cancelled a car reservation in early March, 2020, and received an email confirmation of the cancellation, but I never received my refund. I have not been able to contact them after making the cancellation and I've made numerous attempts to do so.. The phone is either busy or no answer. I made sure I called every hour during their operating hours for their timezone. Just wondering if I will ever receive my refund.

I rented a car through economy bookings, my contract stated one price, when I return the car I was charged $45 higher. I contacted them through an email they stated I was charged the correct amount. I contacted the Better Business Bureau, after 3 weeks they replied to the BBB and I stating they would issue me a refund. It has been 2 months now and still no refund. This company is a rip off.

Hi. Please review information that was sent to your company Economy Rent A Car in the Orlando International Airport MCO
To whom it may concern: Attached is a document of a Primary Insurance Policy through Allianz Global Assistance for insurance coverage that I, Matinn Salaam purchased for a vehicle whom I rented with Economy Rent A Car on December 11th -16th, 2019 in Orlando Florida. A claim is being filed on what Economy Rental Car has claimed to be (and I quote) a dot size chiplease review information that was sent to your company in Orla in the windshield of the car that wasn't visual to me even when they pointed out.  The day I took possession of the rental vehicle I presented a credit card and I, Matinn Salaam was told that with my credit card I had to leave a $1, 000.00 deposit in order to rent the vehicle. After returning the car with said damages from Economy Rent A Car, Economy Rent A Car told me, Matinn Salaam that they intend to charge my card $500.00 for damages which I refused to pay.  It was also explained or told to me that my insurance wouldn't cover this chip that as I said before wasn't visual to me and or wasn't pointed out to me by Economy Rent A Car at the time of the rental and wasn't visual to me after the rental either.  I added no damages to the said vehicle rental.  Allianz Global Assistant has made it clear to me that windshield damages are covered.  However, Economy Rental Car refused to contact Allianz who is from my research, an insurance company that they use quite often.  Also Economy Rent A Car refused to close out my car rental agreement and I didn't have time to go back and forth because I had a flight to catch. I feel like customer service was at its worse with me as a customer and would appreciate if I could receive some descent assistant as well as cooperation and answers to get this situation taking care of.  Clearly the primary insurance through Allianz that I paid for covers the said damages claimed by Economy Rent A Car 

Please note:  I will be emailing the corporate office as well as filing a complaint with Better Business Bureau and more Please See attached document below  Insurance Claim #0006706543Car Rental Confirmation EHTWS0EAD25
Sincerly, Matinn Salaam [protected]

Also a photo was taken of said damage but wasn't visual because there was no damages to the windshield. I sent it to my email from my phone to download but it woudn't deliver to my email. I think because it was live for like 3 seconds

I have booked a car on EconomyBookings.com on 22 Oct 2019 for two days starting from 23 Oct 2019 in France - Paris (car rental company: Sixt)

While booking, I have realized that I needed to make a "Prepayment"; I thought to myself, "that's no problem, EconomyBookings will forward the payment to Sixt and it'll be alright"

After the booking, Sixt charged me the whole amount of the payment. When I wrote to Sixt Customer Support saying that I already made a prepayment to EconomyBookings; Sixt informed me that they have no payment or whatsoever from EconomyBookings.

I filled 2 different forms from EconomyBookings.com explaining the situation, no answer.
I called maybe 40 times, no answer.

I will absolutely use every legal way to get my payment back!

My daughter's initial booking and rental experience was fine. *but be forewarned! Do not purchase their "full coverage" plan! If you are involved in an accident with the rental vehicle even a fender-bender, and you complete and submit their on-line incident report, you will then be in a major state of limbo in terms of receiving the coverage you paid for, or any information about the status of your claim. If you call to inquire, you will be informed that it is impossible to speak to a human being in "customer support" (seriously. I asked 3 times because I couldn't believe it). All correspondence is strictly via e-mail. Upon sending an e-mail you will receive an auto-reply stating it will be at least 10 business days and possibly up to 30 days to receive a response. Meanwhile, you will receive a letter from the actual car rental agency seeking payment from you for damages to their vehicle. My daughter hugely regrets booking her rental through "economy".

I reserved a car through economybookings.com on Sept 2, 2019. I cancelled it within a few days, and was told that I would receive a refund minus a fee, which I understood. I was told that I would receive a refund on 270.00 within 21 days. This is now November 5, 2019, and I still have not received any refund. This company is dishonest, as far as I can see. I have tried to correspond with them, and received promises, but no refund.

I hired a car in August through you while being on holiday in Portugal. The car I received was smaller than the vehicle I paid for and at no time was offered a discount. I want this investigated immediately and have many pictures showing the car I was offered and the car I was given. I have sent numerous emails to you and have only had apologies that it is taking so long. This isn't good enough. I have attached the documents showing the above with no response.

B71302429 Is the booking reference.

Dear Sir

On 14th October I had made a booking for Bengaluru to Mumbai through Make my trip portal detailed as under

13th Nov 10.50 departure from Bengaluru to Mumbai - by Air Asia 15-304 for 2 passengers namely Aylur Venkateswaran Jayaraman & Seetha Krishnan Jayaraman

Payment also made to Makemy trip

Please check and send the confirmation and ticket copy asap.

Regards,

Jayaraman

Arrived to pick up vehicle. We were told our personal sat nav was not programming our destinations well. Europcar told us they would upgrade our vehicle plus auto transmission, and sat nav at no extra charge. Also did not receive contract, he said he would put it on line. I suppose we were a bit naive thinking we were with our original booking with u. On return of the vehicle we get an invoice online for 272.15 gbp not $225.97 on original contract with economy booking. He used the same reservation no. But apparently did a new contract without telling us, we now have a bill to executive leasing for $515 what can be done by you to fix our problem with europcar. We were conned, at no time did the rep at the desk tell us he had changed our original contract. Our booking no. With u is b91257278 and at no time did we cancel this booking. I don't know yet if we have been charged by u as well, as we have just arrived home from overseas. Not a good experience to be ripped off at the desk by europcar when u go to pick up your car that has already been booked with you. I hope u can help. My name is robyn delaveris and my email is anthony. [protected]@bigpond.com
I will also be reporting europcar actions to my bank, it was a blatant deception, I am sure u will not be happy that your clients were treated this way.

Booked with economy booking to rent a car from Enterprise car rental company. Took out their comprehensive insurance but when voucher arrived didn't insure Canadian or US citizens . Spoke to customer service told me it would be ok and to pick up car . When we collected it - insurance was useless and had to pay even more in insurance costs than what the whole 15 day booking cost before we could even drive the car off the lot. Totally feel like I was ripped off and still no rwspinse from the company when I emailed to complain

WARNING...You can not cancel a car rental booking with Economy Bookings. Canceling is impossible to do via their website, or by trying to call. Ultimately what happens is you go past the 24 hour and 48 hour cancellation deadlines and get a "no show". "You can not cancel your booking if the rental has already started" and you will be charged the entire amount of the rental and also the Insurance, if purchased.
There is no where to cancel in "My bookings" as stated in their policy below. If you call any or all of the numbers provided on their website, you are automatically put on hold, no one answers, and after 15 minutes, you get cut off.

I contacted my Credit Card Company to stop payment to Economy Bookings as fraud because they made it impossible to cancel. Only then, after my Credit Card Co. was finally able to get a hold of Economy Bookings, did they respond. They blocked the refund by sending nine pages to my Credit Card Co. which included their Cancellation policy, the rental agreement and a letter stating why I should not be refunded.

Basically by clicking the "Book Now" button, the consumer is contractually held to their policies, which in my opinion are misleading.

On their website the CANCELLATION POLICY states:

Cancellations can be made in "My bookings" section and by contacting
EcomomyBookings.com

1. If you cancel 48 hours or more prior to your pick up, you will be refunded minus the cancellation fee of USD 40.00.
2. If you cancel less than 48 hours before pick-up, you will be refunded minus the cancellation fee of USD 55.00.
3. If you cancel your booking less than 24 hours before pick up, you will be refunded minus the cancellation fee of USD 150.00.
4. If your prepayment is less than USD 150.00, there won't be any additional charge, but you won`t receive any refund. No refund will be applied for unused rental days.
5. You cannot cancel your booking if your rental has already started.