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Thrifty Rent A Car Customer Care Service

Thrifty Car Rental, Inc.

1000 Palm Bch Intl Airport Unit 138
West Palm Beach
United States - 33406-1402

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Thrifty Rent A Car Complaints & Reviews

Thrifty Rent A Car / A car rental

D35@ on Feb 22, 2017
My name is Damy Petit I am a customer I rented a car for 1 day which was on 02/19/2017 to return it on 02/20/2017 the price was 34.95 + taxes it came out 56.01. Unfortunately I couldn't return it on the 20th therefore, I returned on the 22nd of February I extended for 2 more days. You guy...

Thrifty Car Hire / Deposit refund on car hire

AlbertusZ on Jan 24, 2017
Collected car at Cape Town international Airport on 21 December 2016 Returned car at George Airport on 24 December 2016 as per contract. Representative advised a 2 - 3 working day waiting period for the deposit to be returned. Have tried to contact Thrifty by mail, and all I get is a copy...

Thrifty Rent A Car / Daily toll charge

EMT rn on Jan 9, 2017
I was quoted for $495.66 but billed $731.01 for "agreeing to the daily toll charge when I signed at pickup". I called thrifty for billing concerns and was told that I agree to a $21 daily charge of the ez pass plate when I signed and they would not refund even though I did not use thi...

Thrifty Rent A Car / Discrimination against african americans

LeBell on Jan 1, 2017
On January 1, 2016, my daughter experienced discrimination based on Race when Thrifty Rental Car at Las Vegas (McCarran Intl), failed to honor a prepaid reservation. The reservation (US733643330) was purchased and confirmed electronically prior the actual rental date, January 1, 2017. At...

Thrifty Rent A Car / You charge us 326 846 dollars for something we did not accept I will not pay this

Ɓsthildur Oskarsdottir on Dec 29, 2016
I payed the car inthe summer, we arrived 24 of november and order jeep cherioki but got dogde journey which we did not complain about, when we took the cr i sked if they would charge us anything extra, because i understood we had payed everything, the lady promised me everything was payd...

Thrifty Car Rental (Ripoff) / Charged for car I didn't rent. Sister charged for extra days.

Karnette on Nov 11, 2016
Stranded trying to catch plane from Atlanta to Dallas. Plane grounded due to weather. Flew to Houston to rent car to drive to Dallas from the Houston Hobby Airport in Houston. The people at the desk said if we did not book online they would not see us at the desk. I booked but my sister...

Thrifty Rent A Car / Rental

Donna Vary on Sep 11, 2016
I was traveling from ny to myrtle beach so I booked a wild card with a total price of 72.90. They informed me that there would be a 200.00 deposit because I was using my debit card. They then asked me if I would like to use the onsight fueling at 1.93 a gallon. I said sure. Nothing else...

Thrifty Rent A Car / Exorbitant overcharge for vehicle upgrade.

John Short on Aug 20, 2016
We arranged for a rental vehicle at the boston airport (Logan) on july 30, 2016 with a return date of august 4, 2016. Our quote for the rental was between &700.00 - $800.00. Upon arrival it was apparent that we had more luggage than anticipated (Our daughter met us in boston with her 15...

Dollar Thrifty Car Rental / Refund

Luyanda Msane on Jun 21, 2016
I booked a car on Saturday the 11th of June 2016 after 12 noon and was to return it on the 14th of June 2016 at 12:05 noon. The car was returned on the 14th of June 2016 at 5am about 8 hours before the time it was due. The lady from the company had over charged me by R380.99 and wrote...

Thrifty Rent A Car / Overcharged for additional car insurance when picking up car.

Marlene Manion on Jun 8, 2016
We flew into Montreal and had a rental car lined up for a 2 week period. From May 17 -May 31/ 16. Once we got there the agent told me that he had to add the additional insurance although I told him to waive it as I have my own insurance. He told me this was routine and that it would be...

Thrifty Rent A Car / Omission of information and dishonesty on additional items

I rented a car in Atlanta, GA Airport from Thrifty Car Rental, and I've found that this company is not reliable!! They are really commited at pushing any additional insurance they have without any explanation on what they mean. I was offered to include a Liability Insurance Supplement...

Thrifty Rent A Car / Damage Charges that were not done by me (Contract # 057840UN)

Ron Came on Apr 27, 2016
This is one of the horror stories that should not happen to anyone. I am completely disappointed in the business practices of Thrifty Car rental at the Cancun International airport. I got a great deal on a compact car through Travelocity and booked it for 4/16/16 - 4/21/15. I arrived at...

Thrifty Car Rental / Dollar Rent A Car / Bad Service

imhumanru on Apr 4, 2016
Avoid Thrifty/Dollar at all costs. They often offer lower prices, but they will nickle and dime you to death. They try to overcharge you for fuel, toll passes, and they charge extra if you want to add a different driver. And be careful if you book in advance, as only the person making the...

Thrifty Rent A Car / Thrifty are Thieves - Unethical Administrative Toll Charges

TinyButTuff2 on Mar 23, 2016
Beware of renting a car from Thrifty particularly if there are highway toll charges. They operate the biggest scam of charging a $15 administrative fee per toll in Florida without explaining it to customers in advance. Once you unknowingly sign the rental agreement there is not much one...

Thrifty Rent A Car / Excessive administrative charges

AngryGirl123 on Mar 10, 2016
I rented a vehicle from Thrifty at DFW and had the same problems listed by others. The lady at the desk asked me if i had an toll pass to pay for tolls. I said no and asked her how people from out of town usually pay. She said I could just have it added to the bill like I did for the ga...

Thrifty Rent A Car / Fraudulent Damage and Horrible Customer Service

Mel Bes on Feb 12, 2016
Upon returning a vehicle rented from Thrifty/Dollar in Reykjavik on January 21, 2016, the employees alleged that I damaged the underside of the bumper of the vehicle. Reykjavik Thrifty/Dollar employees thereafter threatened to bill me for these damages immediately, despite failing to...

Thrifty Rent A Car / Reservation unavailable upon arrival

Justme716 on Feb 12, 2016
On 2/3/16 I arrived at FAY airport to pick up a 12 passenger van. Due to the death of our mother, we needed a van to transport family members together to her burial 2+ hours away and was mortified to be told they gave the van to someone else prior to my arrival. They had nothing to offer...

Thrifty Rent A Car / Toll service charge

Ravik2 on Jan 30, 2016
I rented the car at the Jacksonville airport. I was not offered the option to buy a sunpass or informed about a sunpass or any toll surcharge or administrative fee. They know I am out of state renter. I paid toll by cash where ever I could. There are some rods where there are no toll...

Thrifty Rental Car / Toll Administrative Fees - Most ridiculous charges I have ever incurred!

Reviewer18700 on Jan 19, 2016
We rented a car in TX last month and yesterday I received a bill for tolls that we went through, with $90 in administrative fees from Thrifty! First of all, we had no idea how this toll thing worked. As we were going through the tolls and saw signs of tolls road, my husband and I kept...

Thrifty Rent A Car / Auto Rental reservation not honored.

Reviewer17847 on Jan 14, 2016
Reserved Thrifty car for Dec. 29 in Mexico. Arrived Mexico and no car available until Jan. 2...at higher price. One hour of calls to Thrifty finally got me to the right office. They told me that Thrifty in Mexico is a franchise business and US Thrifty has no responsibility for their service. I will never use Thrifty and suggest you not either.

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