Big big big trap
It is a big mess and a huge trap. Worst service of all and... big big big trap. I paid the entire rental and later I had to add one more day. They would charge almost the price of a week to add one more day. I requested to leave that way. So they automatically charged more 77 usd (the original period, without the extra day). They explained me that those were taxes, not included before, but now included. They just decided to add the taxes. So I canceled the entire reservation, as I could cancel up to 72 hours in advance. They charged me more 33 dolars.
Some more facts about them: To receive an email reply from them you have to send more than 5 emails. To have the refund it takes 30 business days. Their prices are the highest in the market although they have good options at unknown rental companies that if you do a research are cheaper at their own website - besides these cheaper companies don't have airport counters.
The complaint has been investigated and resolved to the customer’s satisfaction.
Do not book with this website or it will cost you way more than expected
Do not book with this website or it will cost you way more than expected! We booked a car with them recently with unlimited mileage. This one an essential condition for us and it was CLEARLY stated on our booking voucher. However, when we went to the car dealer to get the car, we were told that our booking had been entered in their computer with limited mileage! We called Economybookings customer service to try to find a solution and were offered...to cancel our booking at no cost, and that was it! We had a wedding to go to and no backup plan. We had to rent the car with limited milegae and it cost us over twice as much as a result. We have hired a lawyer who is now in touch with them but they do not get back to him. The best of all: They send you your booking voucher via email and you have to click on a link to get it. We clicked on the link after the incident to print a new copy and they had changed the voucher, which now states limited mileage! Too bad for them, we had kept the copy of the original voucher, but this method shows how dishonest they are. STAY AWAY!
Economy booking is not a good company to use they billed me and when I got to the airport the company they build me with would not rent a car to me because I use a debit card if they build and said in my credit was bad and now I'm fighting trying to get a refund and they will not email me back
They charge money for nothing
They charge money for nothing. On my case the car would have been the SAME price, if I would have rented it directly from sixt. The only advantage economybookings.com gives you, is a useless "voucher". Even the people from sixt didn't know, what it should be good for. So I paid 44€ for a "booking fee". My recommendation is to check the prices for the car...
Read full complaint and 22 commentsTerrible service
Booking Group Ltd (http://www.economybookings.com/, http://www.ealquilerdevehiculos.es/5/, http://www.elocationdevehicules.fr/2/, http://www.iautonoleggio.it/3/, http://www.eavtoprokat.ru/) is a guarantee of a spoiled vacation! If you're going on vacation and plan to rent a car, I advise you not to contact the company Booking Group Ltd. I have been asking...
Read full complaint and 39 commentsAbout EconomyBookings.com
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WORST EXPERIENCE EVER!..Orlando airport offsite ..we get there and we wait an hour to be served..why..because EVERY SINGLE PERSON AT THE DESK is having a screaming match with the desk workers!We are like...what is going on here?..finally our turn...when asked for proof of insurance..i tell them I have purchased through my home insurance(which I have)..this guy says ..nope you have to buy ours..and that it CLEARLY said that on my order..which it did not!..more than the cost to rent the car for 9 days!..not only that ..but every time a person would leave and tell all the others to run or reconsider before its too late ..the desk staff all laugh and call these customers names!..unbelievable..then the kicker...our car comes..its not even close to the car we order AND when we get in ..its filthy...we drive away ..just wanting to get out of this nightmare(its late at night and we have to drive an hour to our resort)...I look ...and the tank is barely over half full!..and there is NO WASHER FLUID...EMPTY!...seriously...NEVER EVER use economy car rental!