EconomyBookings.com review: Refuses refund despite confirmed agreement – months of delay and no resolution (Booking No. B54980568)

In December 2024, I booked a rental car with ACE via EconomyBookings (Booking No. B54980568). Upon arrival, ACE refused to give me the car due to their internal policy limiting rentals to 28 days. My booking exceeded this, so I was denied the vehicle—despite having paid the full amount in advance.

Since then, I have called EconomyBookings multiple times and written several emails. Each time, I receive standard responses like saying the case is under investigation, or chargeback investigation with the bank. Direct questions are ignored. However, nothing has happened for months.

When I called again recently, I spoke with Franzisca, who told me she’s just an operator and that it’s “company policy” that refunds can only be processed through the bank—even though that makes no sense, since they could just refund the money to the same card. She couldn’t explain why this is their only option, nor could she transfer me to someone in the chargeback department or provide a written statement explaining the situation. I was essentially told that I have no way to speak to someone who can actually resolve the case, and no one is accountable.

When I kept asking what I was supposed to do to get my money back if the bank route was not possible, Franzisca hung up the phone on me. That’s how they handle customers who simply want answers and their rightful refund.

On top of that, the credit card used belongs to a friend I can’t contact right now, so the bank route is not an option. That leaves me completely stuck—with no refund and no proper communication from EconomyBookings.

I want my full refund. ACE confirmed that I should receive it. EconomyBookings keeps hiding behind vague policies and passing responsibility, even though they were the platform that took my money. This is unacceptable customer service and I will escalate this legally if needed.