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EconomyBookings.com Customer Service Phone, Email, Contacts

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3.2 1 Review 278 Complaints
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EconomyBookings.com complaints 278

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5:29 am EDT
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EconomyBookings.com Please refund B74595406

My flight got 8 hours delay, so I let Economy Bookings know about it enough time in advance asking if I should cancel or amend my reservation an what will be the costs, and they simply cancelled my reservation without any refund claiming that the car supplier can't hold the reservation for more than 1 hour!

This is obviously a false claim since I payed the full price in advance and if I'd just spoke with Avis the car dealer we'd

There's no support to talk to. It's been over a month since the incident and I get no answer from the support.

Please do not give me that general answer "contact us at [protected]@bookinggroup.com", you have my email - you contact me.

Desired outcome: A full refund.

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7:27 pm EDT
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EconomyBookings.com Refund request

DON'T BOOK THROUGH ECONOMY BOOKINGS! I rented a car with Europcar through Economy Bookings because it was cheaper, and that was a mistake. My connecting flight was delayed, so I arrived at my destination 30 minutes later than expected. I figured that this would not be a problem, but when I got to the Europcar rental pick-up, it was closed. We took a shuttle to our hotel, and came back first thing the next morning to pick-up our car. Europcar said they could not issue us a car until Economy Bookings manually changed the booking to reflect the new pick-up date/time. We called Economy Bookings, and were told that they were unable to change the booking and there was nothing to be done. They said that a refund would be no problem, and we proceeded to find a different rental car and get on with our trip, planning to deal with the refund when we got home. When dealing with the refund a week later, I was told over the phone that it could only be resolved by reaching out to an automated email, which I did, and didn't hear back from them for over a month, even though it says inquiries should be reviewed in 2-3 business days. We were told that we would not receive a refund because we didn't purchase/couldn't show proof of insurance. Not only had we purchased insurance (I have the receipt still in my inbox), but that wasn't even the problem! We were never even given the opportunity to present insurance, just turned away. I responded that this was a completely incorrect assessment of what happened, and we would like a refund because we were never even given the opportunity to pick up our car. I never heard from them again. Don't get scammed by booking through this company, you're better off paying a couple extra dollars and booking somewhere else.

Desired outcome: A refund!

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Update by chelseaaaa
May 04, 2023 2:09 pm EDT

I've already provided my booking number via email, and as stated above, support@bookinggroup.com emailed me back and provided me with a completely inaccurate, inapplicable reason why I was not able to receive a refund. I'm continuously referred to this email, which has been no help whatsoever and, as stated above, I've already reached out to them many times.

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6:07 am EDT
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EconomyBookings.com car hire

I booked (and paid for in full) a car for the 18th February from Geneva Airport at 10pm; I arrived with voucher, license and credit card at Alamo desk to be told the car should have been collected on the 17th. I actually have the voucher in my hand it was emailed to me that day on the 18th (I can send to you you need it). Alamo say to contact EconomyBookings as they have made the reservation which I do. EconomyBookings tell me that I changed the booking to the 17th; this is a lie. I have the voucher attached to an email dated the 18th, from them, saying the car is to be collected on the 18th.

I had to book another car through Avis.

I complain to economy bookings who say that I am not due a refund as I failed to show up, did not have a the voucher and did not have a credit card. Well obviously I didn't turn up on the 17th but was there as specified on the 18th with all this documentation.

Hope you can help

Desired outcome: full refund

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Update by chris ward2
Apr 11, 2023 1:28 pm EDT

This is the standard email for complaints I have been using it. It takes 4-6 weeks and then they don’t deal with it correctly and you start the process again. I’m owed a lot of money because of their mistake not to mention having to find another vehicle at 11.15 pm with three tired children. Feel free to get in touch EconomyBookings and not via an automated response system. Disgraceful

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8:31 am EDT
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EconomyBookings.com Please refund the money back B86696921

Good afternoon,

I reserved a car with your agency that was supposed to pickup on April 2-2023 in Tarragona, Spain and dropo off on April 9, 2023 in Valencia Airport. When I was there to to pick the car up they said is not possible to give the car!

I didn’t receive the money back ether, after lots of calls and sending email too and as you can see I couldn’t enjoy my vacation!

I am asking for the refund of the amount of money I have paid for, 425,93 euros immediately!

Booking no: B86696921

Full name: Stefan Adrian Popa

Phone no: [protected]

Email: [protected]@yahoo.com

Looking forward to receive the money back sooner.

Thank you

Stefan Popa.

Desired outcome: Please refund the money back as soon as possible! Thank you!

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6:39 am EDT
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EconomyBookings.com Car rental

Before traveling to France, I rented a car from this company. When we arrived at the airport on 25.12.2022 the car rental company was closed. We had to stay in a hotel nearby to go to the airport again the next morning. Since I couldn't get the vehicle, I wrote to the company many times to get its money back, and even after months, I was not paid for. this is theft.

Desired outcome: Refund

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Update by damla yavuz
Apr 05, 2023 8:34 am EDT

They don't answer...B72085482 booking number. R E F U N D

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7:59 pm EDT
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EconomyBookings.com Car rental service was not provided and no refund has been processed

We booked a car rental through Economybookings.com (booking# B24771151) in October 2022. The car was scheduled to be picked up from Nu LAX at 11:30 am on December 18, 2022. However, due to winter weather condition in Vancouver (the departure city) on that day, the flight had been delayed for 6 hours, we didn’t get to arrive at LAX until 4:50 pm. We tried our best to keep the car rental company informed while we were still waiting for the flight to take off, and had sent multiple emails to their customer service and also texted their manager. However, we never received any responses. By the time we arrived at Nu located in Westin LAX, it was around 5:15 pm. To our surprise, the rental office was already closed and no instructions at the counter were given regarding after-hours pick-up. Since there was no customer support from Nu Car Rental, we tried to contact Economybookings, however their office was also closed. As it was getting late and we still needed to drive 2 hours to San Diego, we had no choice but to make a last-minute rental directly from a different car rental company Ace LAX at a much higher price. On the next day, we filed a claim (case# B24771151) with Economybookings and requested for a refund to be processed. Our claim experience with Economybookings has been extremely frustrating. We didn’t receive any customer support during this process. We were first told for making a claim we must communicate with them through emails only and no one is available to talk with us on the phone. Each time we sent them our inquiries, they always sent us the same standard messages and no personalized replies or responses to any of our questions. It has been almost three months now since we reported the claim. We are getting more and more frustrated. Their standard reply emails indicate that a claim process normally takes from 5 to 28 working days. We have now patiently waited for much longer than their promised deadline. Each time we contacted them, either there was no response or a standard message was sent to us and asked us to wait and someone will update us within a few days. A few more days passed, and nobody would contact us. We have been trapped in this endless cycle and are waiting in the unknown.

Desired outcome: Refund

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4:01 pm EST
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EconomyBookings.com Car rental refund

I booked a reservation for a car rental for December 24th 2022. When I arrived at the airport to pick up the car rental, I was told by the agent of that rental agency that they had no cars at that time because of the winter storm up north where they had sent all of their cars,and it would be several hours before they would have any more cars and I should come back. I contacted Economy Booking right away as I could not leave and come back hours later, I needed a car right then! I told the customer service rep by the name of Alex, the issue and he said he could arrange for me to pick up another rental car there at the airport. He said I needed to pay an additional amount for that car rental so I gave him my credit card number to do that. When I went to the other car rental agency at the airport, they said they only rented cars to people who had flights and since I was local I would be unable to rent a car through them. Frustrated, I left the airport and contacted the customer service rep. and explained that I couldn't get a car from the second place either and that I just wanted a refund. The customer service rep gave me the email and the booking number to write and explain what happened and request my refund, so I did. I only received email responses acknowledging that they had received my request but that it would be under investigation but would be resolved within 30 days. It's almost been 90 days and I have still not received a refund and they have stopped sending any information regarding my refund! They have completely ignored and disregarded my request for a refund. I am out of my money of which I tried twice to rent a car through them and they have been very uncooperative and helping me get a refund. You cannot speak with anyone regarding refunds, only email. It's a waste of time to try to talk to the booking customer service reps. I will never rent a car through this company again!

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Update by Connie Sloane Brown
Mar 13, 2023 7:44 pm EDT

I do not understand how this is considered a resolution! What documents was I supposed to provide when everything was handled through my email! Your customer service calls are supposed to be recorded so if you listen to those calls you will know what the situation was and that I was telling the truth. Until now no one said anything about me providing any type of documents, so I still do not view this as a resolution but as a means to just take my money without providing a service! Even offering a voucher for a future date would have been better than nothing!

This is totally unfair and I will tell anyone never to book through you all!

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2:26 pm EST
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EconomyBookings.com Refund Money Requested but not get an email

I made a reservation via your website on 15th February.

Booking B41378338 for a total sum of 250.81 USD.

Economybookings.com charged amount from my friend's credit card.

Since i have not my own credit card with me Europcar did not accept my booking while register in desk in Tel Aviv then i canceled my reservation after 1 hour booking but Economybookings.com charged from my friend'S credit card.Since i have not get the car i have requested to get refund money back but Economybookings.com never replied back although i wrote them 3 times.

At least you can reply my mail as courtesy.

Please refund my money back.

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Update by Fikret SEN
Mar 09, 2023 4:10 pm EST

Why you can not make refund?

I just made reservation in 1 hour since dont have credit card with me then i canceled reservation.what would you lost in 1 hour?

You dont care your customers and only cares your profits.

I never recommend your company to anybody and i will share all my experience on every platform if you dont refund.

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6:14 pm EST
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EconomyBookings.com Car rental overcharge and no customer service

Terrible outfit. Snagged a great price for a full size rental car for $25 per day in Vegas. Billed for $945.60, about $75 a day. Asked multiple times for DETAILED costs to see what taxes or charges were included. NO RESPONSE, only same Total Amount. No Communications. No customer service. Grrrr. Our rental car was struck by a large Elk in Utah and badly damaged. My USAA car insurance paid for damages except $500 deductible. Deductible to be paid by credit card used to pay the INFLATED charges by Economy Booking but need a breakdown of the charges from them. Have requested this for over 4 months. NO RESPONSE!

Desired outcome: Provide a detailed list breakdown of charges.

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Update by L Sipe
Mar 09, 2023 3:06 pm EST

Number sent, although it was sent to reservation email multiple times

Update by L Sipe
Mar 06, 2023 9:17 am EST

I have sent my booking number numerous times with no response of what I was asking for. Here is the first request:

----- Forwarded Message -----

From: Lxxxx Sipe

To: Post Rental Support

Sent: Friday, October 21, 2022 at 01:27:07 PM EDT

Subject: Re: B31841919

Sorry, this is NOT the breakdown I asked for. Please send me the breakdown of the different charges, taxes, fees, etc.

On Friday, October 21, 2022 at 06:15:22 AM EDT, Post Rental Support wrote:

Dear Mrs. Sipe,

Thank you for choosing us for your car hires. Please accept our sincere apology for the delayed response and for the inconvenience it may have caused.

Please, find the only invoice, we have in the file:

https://www.economybookings.com/en/invoice/QjMxODQxOTE5fHNpcGUxODEyQHlhaG9vLmNvbQ==

Feel free to contact us in case of any issue.

Kindest regards, Kate

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7:40 am EST
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EconomyBookings.com Booking number: B87194635, I bought full coverage insurance for car rental through EconomyBookings, I submitted my claim but didn't receive any reply

My booking number is B87194635, I rented a car for my Malaysia trip during Dec28th-Dec31st,22 via Economy bookings website, and I bought a full coverage insurance for the car. During the trip a small accident happened and the car was lightly damaged on the front bumper and we paid MYR1106.00 to the local car rental company for repairing work. On Jan5th I submitted all the necessary supporting documents to the email address [protected]@bookinggroup.com as per the instruction from Economy Bookings website, address to "full coverage manager -Aleksandr ". It is very disappointing that I didn't receive any reply from them so far, as I have been sending many chasing emails in the past two months, the only reply I got is the "Auto Acknowledgement email" each time. I 'd like to know if my claim is processed and I want to get my claim amount MYR1106.00, since it should be covered by the full coverage insurance.

Desired outcome: I want to get my claim amount MYR1106.00, since it should be covered by the full coverage insurance

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5:37 pm EST
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EconomyBookings.com Car Rental charged cancellation fee even when there was no contract

On December 12, 2022 I requested a car reservation. The site states that no payment will be processed until the request is confirmed. They responded with a much higher quote so I cancelled and sent an email confirming the cancellation immediately. Hence, no payment should have been processed. They charged a $67 cancellation fee anyway and have not responded to any requests to make this right. Each time they confirm that they are working on it, but then do not respond any further. This was for request B64147025.

Desired outcome: Have the cancellation fee refunded

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Update by Luke Peter
Mar 01, 2023 2:57 pm EST

This is the same answer as always and avoids the key question: the amount refunded was $67 short, supposedly for the cancellation fee. The total amount should never have been charged and the cancellation fee should not have been charged, because I never accepted the new, higher quote.

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7:26 am EST
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EconomyBookings.com Not paid full coverage b31241649

I have rented a car from delpaso car hire company on economy bookings website. The rentaI was from 13/12/2022 to 21/12/2022 at Malaga, Spain. I have also taken a full coverage B31241649 insurance for that car from economy bookings and not from delpaso car hire company. I have damaged the left back side of the car and was charged by delpaso car hire company of 774,40 euro on the 22/12/2022 which was normal.

I have claimed a full coverage refund from economy bookings insurance and send all required documents to theme for being refunded by their full coverage. They confirmed me reception and ask me for additional documents which i send theme. They answered me that i will be refunded by 60 business days. After more than 3 months, i never receive my refund. Moreover i write them 2 time to get update about my case, they never answer me. And i always wait for being refunded of 774,40 euro.

I attach you:

- economy bookings full coverage B31241649 and rental agreement

- car photo damage

- proof of being charged by delpasocar hire company(receipt and my bank account)

- proof of writing to economy bookings about my full coverage claim

Desired outcome: Please refund me 774,40 euro because of full coverage insurance from economy bookings

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EconomyBookings.com Car Rental. Late? No car and no refund!

I rented a car for 5 days and paid for the charges fully. Our plane arrived in Houston, Texas 3 hours late. I called the car company and they said I was late and they did not have a car to give me. Called the customer service and she could only offer to book another car and charged me again for another rental. I trusted them with my money once and was ripped off. Now she wanted my money again. I was told to ask for a refund by email. A month later, I have no refund and had no car. It is an airport car rental. Are you expect every flight to be on time? Ridiculous services and no care for customers. Very Bad. It is a scam. The website says: "We will look after you before, during and after". I got nothing of that. I got nothing. An unfair outcome and ruined my holidays.

Desired outcome: My refund please.

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Update by Sidinei Teixiera
Mar 01, 2023 2:07 pm EST

Unfortunately for me and good for you, your resolution is to keep my money without providing the car I have paid for. A fair resolution is for you to refund my payment. Your resolution is not an act of good faith. Refund my payment please.

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8:40 am EST
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EconomyBookings.com economybookings.com

B96309788. I am still having terrible trouble with economybookings.com. I rented a car in Ireland for 3 weeks and had to replace tyre. They reimbursed only 70e instead of 132e and the last email said would put back in my account within 10 working days. It is now 12 days and still nothing. Not a great company to deal with and it will turn me off dealing with them in the future.

Desired outcome: Still not sorted out and over 3 months now.

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Update by Kevin CAMBO
Mar 01, 2023 3:37 pm EST

Thanks for getting back to me. Yes I think went into my account today so finally resolved :) enjoy your day

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7:23 pm EST
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EconomyBookings.com Car rental that was never used but got charged for

I rented a car from economy bookings for vacation back in December (end of Dec) when all the airlines were cancelling flights. I didn't find out until 24 hours before that my flight was cancelled, I then attempted to cancel my car rental and still got charged $159 for it, not a full refund. I tried calling and was told that I did not cancel 48 hours before. I also tried emailing TWICE since December and has YET gotten a response back. This is almost TWO months after the fact. It is not within my control when my flight got cancelled and I was not able to fly out. This company should not be charging customers on services they did not provide. I've never had to deal with a car rental company that would not fully refund when a car wasn't rented out.

My booking # is B48586398. My total charge was $208.99 and was charged $159.36 for service that was not used due to no control of my own.

I emailed to [protected]@bookinggroup.com on 12/30/22 AND on 2/11/23 and like I said NO response at all.

I need the $159.36 refunded ASAP. This is WRONG and NOT OK!

Desired outcome: Refund of $159.36.

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5:20 pm EST
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EconomyBookings.com NU New Car Rentals

On January 18,2023, Car Rental for economy car was done & paid for completely online through the EconomyBookings.com and to bring my Drivers Licenses for pickup No additional payment needed; the website had NO specifications of providing them any credit cards and neither Only for specific geographic locations for a car rental & on January 19,2023 they were paid through my Bank $232.45 for pickup on January 22,2023 at 7:00am. Upon arrival on January 22,2023 @ 7am at the Pickup Location of the NE Denver at the "NU New Car Rental on 81st, the Car Rental Representative asked for my Credit Card and asked where my destination was and I replied Kansas City he then replied that their Company did not service that specific geographic location, East of Denver; Only West Geographic Area such as Las Vegas, Phoenix, or Califorina and that it was going to be a BMX car and I told him I didn't want a BMX. After conversation over the situation and NO VEHICLE RENTAL, They have Not Returned MY $232.45 back into my Bank Account as of yet and I haven't spoken to anyone since January 22,2023 as I was enroute to another totally different Car Rental Business to pickup another Vehicle with No Problem pickup and neither returning it with a 1 day extention. Today, There is no available Customer Service phone # to contact a person only recordings for everything on their so called CONTACT US.

Desired outcome: My $232.45 Reimbursed back into my Bank Account there was no pickup there and neither any other type of transaction. SPECIFY GEORGRAPHIC AREAS FALSE ADVERTISING

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EconomyBookings.com Alquiler de coche

El número de la reserva es B87526463.

Esta empresa estafa a las personas ofreciéndoles vehículos con cobertura básica, pero en el momento del retiro tal cobertura no existe, así que deberás pagarla de nuevo. Tengo la captura de pantalla de la oferta y la copia del voucher que lo prueban. Les he llamado y reclamado por mail. Luego de 40 días de espera he recibido un mail que dice que mi "ticket" se ha resuelto, pero no me devolvieron el dinero. Son unos auténticos estafadores.

Desired outcome: Reembolso

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5:40 pm EST
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EconomyBookings.com The case was closed as 'resolved" but was not

Full coverage b71346250, refund for insurance policy.

EconomyBookings.com response

Jan 20, 2023 1:13 pm EST

Hello Krystian,

Thank you for your feedback. We are sorry to hear about your experience. Please note that your refund has been approved and will be made anytime soon. Should you have any questions, please contact our Customer Support Team at [protected]@bookinggroup.com.

Best Regards,

Support Team

01/20/22

Having investigated the issue, the Full Coverage refund in the amount of 365.38 USD (=1585.13 PLN) has been confirmed and proceeded to our financial department.

Please fill in the attached form your full account details for international payments.

After the form is filled out we will apply refund on February 2nd.

Hope you and your family are in good wealth.

Have a nice day!

Kind regards,

Aleksandr

Full Coverage Manager at BookingGroup

USA: +[protected] Russia: +[protected] UK: +[protected]

The complaint has not been resolved despite giving you all requested information on 1/23/23.

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7:44 am EST
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EconomyBookings.com Full insurance on car

Dear Sir/Madam,

The company only refunded me 70euro regarding the tire and not the 142 euro I paid for the new tire. I emailed Economybookings back regarding this a couple of days ago including a copy of what I paid and they haven't responded. They originally said they will contact Thrifty to find out how much I am owed but they obviously didn't contact them as promised. They have turned me off booking any insurance with them in the future. I was so disappointed with their level of service and professionalism.

Warm regards

Kevin Campbell

Desired outcome: Only half paid back the value I paid for the new tire

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Update by Kevin CAMBO
Feb 23, 2023 2:32 am EST

Dear Sir/Madam, the money Is not put back in my account yet and is now the 10th day since they said would be resolved.

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EconomyBookings.com Car rental charge.

I booked a car online to be picked up at the LAX site for Dollar Car Rentals. I gave them my credit card information. I picked up the car and had to give my credit card information at the Dollar Rental site. I got the car and all was fine until I reviewed my credit card charges. I was charge twice. Once on my January credit card invoice and once on my February invoice. The first charge, ¥126,724 or 867Euro was paid to EconomBookings.com (Riga) apparently. Yes, Riga in Latvia. A place I have never been. The second charge was for the actual rental in Los Angeles. I want my money refunded for the Riga charge. According to my Credit card invoice the EconomyBookings.com (Riga) was 2022/12/06.

Desired outcome: Please refund the Riga charge from 2022/12/06.

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Update by Philip Wagnitz
Feb 27, 2023 9:13 am EST

This complaint was not resolved. The company in question always sends the same response but never responds again after the complainant goes to the site recommend by EconomyBookings. I gave them all the pertinent information they asked for and that is the end of it. They never respond again. To suggest this has been resolved is premature.

Update by Philip Wagnitz
Feb 18, 2023 12:32 pm EST

The problem has not been resolved. The company EconomyBookings has not answered my complaint to their "support team" even after I gave them my booking number. They only send out their standard, "Thank you for bringing this to our attention..." reply. They have no intention of resolving the issue and Complaints Board is most likely a company designed to help companies like EconomyBookings. Resolved? I did what they asked and I received no reply. How can you seriously say the issue was resolved. What's your kickback?

Resolved

This complaint has been resolved automatically due to user's inactivity.

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About EconomyBookings.com

Screenshot EconomyBookings.com
EconomyBookings.com is an online platform providing car rental services. It offers users the ability to compare prices and rent vehicles from various suppliers globally. The website facilitates bookings with features to select car type, rental duration, and location preferences.
How to file a complaint about EconomyBookings.com?

Here is a guide on how to file a complaint against EconomyBookings.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with EconomyBookings.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against EconomyBookings.com.

Overview of EconomyBookings.com complaint handling

EconomyBookings.com reviews first appeared on Complaints Board on Jan 19, 2011. The latest review Great Selection and Competitive Prices was posted on May 17, 2024. The latest complaint Car rental b71157960 (economy bookings number) was resolved on Jan 08, 2024. EconomyBookings.com has an average consumer rating of 3 stars from 279 reviews. EconomyBookings.com has resolved 144 complaints.
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  1. EconomyBookings.com contacts

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    100%
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    Brazil
    More phone numbers
  3. EconomyBookings.com emails
  4. EconomyBookings.com address
    616 Corporate Way, Suite 2-3973, Valley Cottage, New York, 10989, United States
  5. EconomyBookings.com social media
EconomyBookings.com Category
EconomyBookings.com is related to the Vehicle Rental and Leasing category.

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