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Auto Europe Customer Service

25 Reviews

Auto Europe, LLC

39 Commercial St
Portland
Maine
United States - ME04101

Customer Support Phone Numbers

1888 223 5555(USA and Canada)
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+61 130 025 2086(Australia)
1 0
+64 800 453 930(New Zealand)
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+49 894 120 7269(Germany & Rest Of Europe)
3 0
1 0
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+852 81 973 913(Hong Kong)
1 0
+27 800 983 468(South Africa)
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+1 207 8422 000(South America)
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+1 207 842 2222(United States)
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Auto Europe Complaints & Reviews

Auto Europe / unethical behaviour and lack of information in terms & conditions

Jo
Jodie Carolan on Oct 10, 2018

I tried to make a formal complaint to AutoEurope but have had no response or acknowledgement. My experience is as follows: re: voucher number 4562793. I booked and paid for a hire car in Brisbane Australia for the dates 15/9/18 to 30/9/18 through AutoEurope. The hire car company was East...

Auto Europe / uk voucher.. uk4591653

Br
Brendan Murphy on Sep 23, 2018

I refer to my Hertz car rental at Athens Airport on Sept 21 st. I recieved a GPS which was not fully charged and when i fitted the charger to the car charging slot it was loose so did not charge..with the consequence i did not have a GPS system about an hour into our 2 wk itinery. For a company...

Auto Europe / refund of holding deposit

Wa
Ward G on Aug 3, 2018

Car rental company: Sicily By Car Based in Olbia, Sardinia (Italy). I have returned the car rental on 1 August However, upon looking at my credit car statement it is showing two transactions from Auto Europe on 29 July - one for £532.91 and the other for £554.36. I was told that €600 would...

Auto Europe / customer service

Ml
Mlato85 on Jul 27, 2018

First and last experience renting a car with auto europe. Starting by saying they did not accept my driving license at the counter desk of maggiore in fiumicino stating the expiration date was not visible anymore (one week ago they had no problem accepting it in another location), I had to...

Auto Europe / car rental - false 'meet & greet' spiel

Ra
Rabeya on Jun 17, 2018

Voucher number uk4497720-1 / reservation number aeu-1484589-1460311 I booked car hire specifically for my convenience at euston station. I got a confirmation through with all the confirmation saying london euston station, meet & greet - call prior to arrival. Nowhere did it state that I...

Auto Europe / car rental

Ei
Eileen Wee on Oct 4, 2017

Experience with them was dismal, I rented a car for travel in France from auto Europe. I was required to prepay. Rate seems attractive. The reservation had been cancelled by the car rental company but I was not informed. What is even worst is I have sent 4 emails and also communicated with...

Auto Europe / erroneous deduction and non refund before rental

Sh
Shannon Loder on Sep 6, 2017

Good day I booked a vehicle in AUGUST 2017. Auto Europe said they could not confirm that vehicle and would find another. In the interim they deducted the full rental of R9411.00 ZAR from my account on the 24th of August 2017. They then proceeded to try deduct another R8700 ZAR from my...

Auto Europe / holidaycars.com

Fl
flogger on Aug 31, 2017

on arrival at Alicante airport we got to the holidaycars.com desk, with our receipts of full payment of 2 cars for the duration of our holiday!!!we gave our letters to the lady behind the desk who"s English was not particually good to be dealing with british holiday makers.She asked us for...

Auto Europe / rip off!

Sd
SDAnderson on Aug 29, 2017

Worst service I have ever received. My flight was delayed. Booked for 10am pick of car. Cause of the delays I arrived at 12.15. I rang the Payless agent (Auto Europe's agent). He said he has given the car away (in a very rude way) and hung up on me. I had to book another rental through...

Auto Europe / unethical behaviour - burying additional fees and charges in rental contract

El
Elkay9 on Jun 16, 2017

My husband and I travel a lot and have recently started using AutoEurope to make overseas rental car bookings this year. We are Australian and have usually made bookings via its Australian website and dealt with its Australian customer service team who have been prompt and efficient in...

Auto Europe / excess refund in auto europe

Ga
gabir on Jan 12, 2016

I rented a car in September 2015 through Auto Europe Germany. I purchased in Auto Europe the insurance of access refund program. Unfortunately Auto Europe did not meet its commitment. Here are the details; It’s happened in Norway in a reservation named Peer Gynt A sheep was running toward...

Auto Europe / excess refund insurance

Ga
gabir on Dec 25, 2015

I rented a car in September 2015 through Auto Europe Germany. I purchased in Auto Europe as well the insurance of excess refund program. Unfortunately Auto Europe did not meet its commitment. the accident happened in Norway in a reservation named Peer Gynt. A sheep was running toward the...

AutoEurope / car hire

Ja
jamesflashhudson on Oct 13, 2015

I booked a car through autoeurope (Auto Europe voucher number UK3414138-1 EUROPCAR) to collect from Naples airport for our holiday. We paid upfront and flew from the UK to Naples but we were refused the car by europcar (which is where autoeurope were supposed to have arranged for us to...

Auto Europe / reject to refund an excess

Vl
Vladimir R. on Oct 10, 2015

Attention! Even if you have ordered a car with the refundable excess option for peace of mind, in the event of an accident, do not be sure that you are protected with autoeurope.eu. As long as the accident not happens it may seem that you are dealing with a sweet company, which will...

www.auto-europe.co.uk / Strange and additional charge

Ki
KiRsTyBaBe on May 12, 2015

I booked car through the website www.auto-europe.co.uk. I paid for the booking about $100, but these jerks haven’t warned me and charged for additional $50. I have no idea for what, as well as these scammers haven’t replied to my emails. I simply couldn’t reach these...

Auto Europe / bogus comprehensive insurance

Do
Dona Durham on Aug 6, 2014

I have used this company in the past and purchased comprehensive insurance. The company has changed to a brokerage rental company that contracts with a number of rental car companies. I paid for extra insurance and the car was scratched somewhere in France while it was parked. When I...

Auto Europa / €674 charge for no reason CRIMINALS!

Ba
baz85 on Jul 7, 2014

I rented a car from Sicily by Car from Cagliari Airport in Sardinia for 2 days in June '14. I pre-payed for the car using the online service rentalcars.com and dropped the car back on time with full gas tank etc... The staff at the drop off office said that the car was fine an there...

Auto Europe / extra charge

Ar
arthure jones on Apr 29, 2012

I was charged insurance, for which I did not ask. I informed the member of staff at pick up that I had my own insurance. On returning to the UK, I discovered that my account had been debited. I have complained, but Auto Europe has ignored my complaint, saying Avis are sticking to the...

Auto Europa / crooks

Ka
Ka Lok Ng on Oct 24, 2011

My name is Ka Lok NG, a tourist from Hong Kong. I travelled to Florence and hired a car from Auto Europa during 17 to 18 June 2010. I selected Auto Europa because I thought it is a renowned car rental company in Italy, however I have been extremely disappointed about the service provided...

Auto Europe / abusive/unfair billing

Gu
Gustavo H on Jul 14, 2011

AUTO EUROPE: I am so pissed off about this f****** company policy! No other major company do that! So abusive! In my case I was supposed to return the car at other country (pick up at Italy and supposely drop-off at Spain) so they would charge 700 euros extra... fine, but sice I returned...